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LuckyScent Customer Service Phone, Email, Contacts

LuckyScent
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www.luckyscent.com

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3.4 3 Reviews 2 Complaints
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LuckyScent Reviews 3

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LuckyScent GOOD SITE FOR HARD TO FIND SCENTS

FOR MY GIRLFRIEND'S BIRTHDAY I WANTED TO GET HER FAVORITE PERFUME. I WENT TO THE MALL AND I COULDN'T FIND IT ANYWHERE. SO I ENDED UP SEARCHING ONLINE AND FINALLY FOUND IT ON LUCKYSCENT. THEY SEEM TO HAVE ALL KINDS OF PERFUMES YOU CAN'T REALLY FIND ANYWHERE ELSE. SO I ORDERED HER PERFUME AND GOT A COUPLE SAMPLES OF COLOGNE FOR MYSELF WHILE I WAS AT IT. GREAT SITE.

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LuckyScent I liked it from the very beginning

I was referred to the LuckyScent site by a friend. I liked it from the very beginning. So first time I went on the site and browsed around I quickly noticed an awesome deal regarding free samples with a purchase of a certain amount. I decided to purchase several candles. I easily found candles I loved. Their candles are excellent quality and quite unique as well. They have all sorts of character inspired candles - such as Benjamin Franklin or Napoleon. I found that the candles I purchased were slow burning which sort of made the price seem less expensive - considering the quality of them. I enjoyed receiving my free samples as well.

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LuckyScent Excellent customer service, fast shipping, fair prices

Wow, the negative reviews here are utterly ridiculous! Really? Blaming the company when USPS loses your package or when you don't like the scent of the samples you ordered? I've made several orders from Lucky Scent over the past few years, and I couldn't be more pleased. They always ship same or next business day, the products are perfect, and they have excellent customer service. Of course the samples are decanted- it specifically says so on their website! Many of these niche perfumes are made in small batches, and they don't produce commercial samples to give out to customers. Yes, I haven't always liked the samples I ordered, but that's why you spend a few bucks and get samples. Sheesh, these aren't Calvin Klein or Britney Spears perfumes. Anyway, one of my packages was lost in the mail- clearly USPS's fault, by the way, as Lucky Scent always ships with a tracking number- and Lucky Scent customer service immediately replaced the package for me. I've ordered a couple full-size bottles from them as well. They are one of the best niche perfume retailers in the US, if not the best.

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LuckyScent Complaints 2

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10:19 am EDT
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LuckyScent Loree rodkin gothic1

Purchased a bottle of this perfume from lucky scent after I saw raves about it in a people mAgazine. $100+ for a small vial with a rollerball on top of oil. I only had it for a little over a month and went to use it and realized it was dumping on my wrist and that the rollerball was gone. I contacted luckyscent about it and they said they would contact Loree rodkin and see what they would do about it. I didn't purchase it from Rodkin... I purchased it form Luckyscent. But i waited and heard NOTHING. So I contacted Loree Rodkin who immediatly replaced my bottle with a new bottle of perfume. When it came I notice this bottle of oil was twice as dark as the stuff I got from luckyscent and smelled different and lasted 3 times as long as the stuff from luckyscent. I am guessing that what I got from luckyscent was either fake or had been watered down somehow(could explain why rollerball was loose and fell out) but customer service sucks and I would never buy another thing from them. I sent a photo to Loree Rodkin also... I hope they pull their product from them. Beware if you purchase anything from them!

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5:11 am EDT

LuckyScent buy elsewhere

What's the idea of their company? What's so useful they do for people?
I came only to the only one conclusion - it's not worth your money.
They do their business by earning money from trustful customers who think they buy real samples of real expensive perfume companies. But in fact, they just pour original perfumes into these little bottles and sell them. Very convenient and profitable for them.
So think twice before ordering and think also if you really need to give your bucks to people who make big money from your trust?

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Is LuckyScent Legit?

LuckyScent earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds LuckyScent to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, LuckyScent is known for their high standards and safety. If you're thinking about dealing with LuckyScent, it's wise to check how they handle complaints.

We found clear and detailed contact information for LuckyScent. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

LuckyScent has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of LuckyScent's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Luckyscent.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Luckyscent.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a luckyscent.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

The LuckyScent website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up LuckyScent and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Luckyscent.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • LuckyScent protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to LuckyScent. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Overview of LuckyScent complaint handling

LuckyScent reviews first appeared on Complaints Board on Oct 11, 2017. The latest review GOOD SITE FOR HARD TO FIND SCENTS was posted on Mar 26, 2024. LuckyScent has an average consumer rating of 1 stars from 5 reviews. LuckyScent has resolved 0 complaints.
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  1. LuckyScent Contacts

  2. LuckyScent phone numbers
    +1 (866) 931-8297
    +1 (866) 931-8297
    Click up if you have successfully reached LuckyScent by calling +1 (866) 931-8297 phone number 0 0 users reported that they have successfully reached LuckyScent by calling +1 (866) 931-8297 phone number Click down if you have unsuccessfully reached LuckyScent by calling +1 (866) 931-8297 phone number 0 0 users reported that they have UNsuccessfully reached LuckyScent by calling +1 (866) 931-8297 phone number
    Customer Service
    +1 (323) 931-8297
    +1 (323) 931-8297
    Click up if you have successfully reached LuckyScent by calling +1 (323) 931-8297 phone number 0 0 users reported that they have successfully reached LuckyScent by calling +1 (323) 931-8297 phone number Click down if you have unsuccessfully reached LuckyScent by calling +1 (323) 931-8297 phone number 0 0 users reported that they have UNsuccessfully reached LuckyScent by calling +1 (323) 931-8297 phone number
    Customer Service
  3. LuckyScent emails
  4. LuckyScent address
    726 N. Cahuenga Blvd, Los Angeles, California, 90038, United States
  5. LuckyScent social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2025
  7. View all LuckyScent contacts
LuckyScent Category
LuckyScent is ranked 40 among 349 companies in the Retail and Online Shopping category

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What are LuckyScent working hours?

Mon 9:00 am - 6:00 pm Tue 9:00 am - 6:00 pm Wed 9:00 am - 6:00 pm Thu 9:00 am - 6:00 pm Fri 9:00 am - 6:00 pm Sat Closed Sun Closed