WATCH Communications review: Watch communications

Internet service was on and off for the last several months. Down times ranging from minutes to as much as a full day. After a 2 week wait a service tech came and said nothing was wrong with the installation and the problem must be with the tower. I started sending updates to "customer service" whenever the signal dropped. After a month and a half they finally responded that they would send it up to the next level of support. I cancelled the service at that point. Since the advance monthly payment had just been made, the billing person told me that they would discontinue the service in 2 and a half weeks instead of refunding at least the unused amount. Even though the service hadn't been provided for the last several months. Now some 3 weeks later, technical support finally responded to the request for help and informed me that everything was working well and the signal was passing through correctly. That seems strange since their hardware was removed 2 and a half weeks ago!

Horrible company to do business with very lacking customer service! It seems they have taken the government funding and are spending it on something other than what it was intended for.