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I called prior to placing my order to confirm that my watch (Tissot) would be shipped in time for Christmas. Mark confirmed, so I went ahead and placed my order. I got an email saying it would be another two weeks before the watch was shipped. The promised shipped date came and went, with no confirmation. I emailed him. I was told it would be shipped on the next Monday. Same thing - Monday came and went. I called multiple times and emailed multiple times with no reply. Finally I got an answer when I phoned him on my lunch break. I stated who I was and that I wanted to know if my watch had been shipped and if not, why not. He told me that it would be shipped "today". I told him that he had told me this several times before and would I receive tracking information. After this question, he LOST IT on me! He swore at me left and right, and ended the tirade with telling me to "stick your F*&#ing phone up your F(#*%ing a$$". Seriously. He then hung up on me. I phoned back, asking if he treated all his customers like that and to let me know what was happening with my watch. He then launched in on further insults and basically saying that I was harassing him. Umm...hello? How about do your job. He hung up on me and told me to go buy my F*@$(ing watch in a mall somewhere. Obviously after reading these posts he's preying on people and never delivering a final product. For good measure I called Amazon Payments (thankfully I went through them) to ensure they didn't allow the payment to go through and to register a complaint AND I complained to the Better Business Bureau in New York.
This website is a joke. Do not buy anything online. They have no stock and will charge you 10% when you cancel. Easy money for these guys. Rude and very untrustworthy would be a few words to describe them. I am glad I only ordered a watch for a few grand. Lost 10% but better than the whole lot. Be careful.
This review was made in 2011 and does reflect our current business practices.
You are fortunate to got your money back. Wish I would have investigated this "business" before ordering an Omega watch for $2754.
Placed order March 10, 2011, paid with AMEX, according to the company rep, Marc Rabinowitz, it would take 3 Month to deliver. After three Months and several e-mails, no reply. Finally after several phonecalls an e-mail from Marc "offering" me a substitute for "only" $500 more and it would be immediately delivered. Declined the offer and asked for my money back, it is now September. Many e-mails, AMEX involved, Better Business Bureau, FTC notified, etc. final note from Marc., "sorry I cannot help you." Better Business Bureau is working on Marc but no results yet and we are now in January 2012.
I am a watch collector. One day I saw an Alpina watch watch that I liked it (I owned Alpinas already) and googled for a good price when this scam site showed up. The price looked too dam good to be true so I was a bit alerted but decided to contact them. I received an email from this Mark Rabinowitz (self entitled Mark Time) where he said that the watc his not is stock, they have thousands of other watches and of course, some models are not always in stock, bla bla. But if I place an order the y wil lorder from an Alpina retailer and so on. Also he didn't forget to mention that they are a trusted website doing online business since 2000, etc.
I laughed and told him that I never order something that is not in stock, besides I can order from Alpina directly. And how the hell he can have that good price over any other reseler in Europe? The guy came back insisting: " ou can't order it and wait 4 weeks? Why?" I said: "I am not a waiting kind of guy" I can smell a scammer from a mile. I was sure the guy will come back, and he did it:
"Some things in life are worth waiting for. But if you are not willing to wait, you will not get the watch...
...Sometimes my customer will tell me it is their wife's birthday on Sat so they need the watch right away. But if you already have one, why is waiting a few weeks such a big deal? When you are nine years old, you see a new toy, you want to have it right away or you cry. But most of us get over that when we get older.
Marc"
That is a scammer when he desperate. LOL. I could not resist and told him to take a hike. I was acutally quite enjoying making fun of him I ended up making a FTC complain. A few hours later I found your reviews here. Glad to see that I was right.
Man, that guy is a stupid idiot, how can he even scam people? He's a ### anyway.
I called Marc about a Nicky Haden Tissot 2012 T race watch and he confirmed it was in stock but later I got an email saying it was sold and wasn't taken off the Website, so he offered the Newer 2013 for the same price and said he would ship it two day delivery! I got it on time and the watch was all that I expected! seems like I had a pleasant transaction and no complaints! I will be ordering another watch soon! sorry you guys had a bad deal..if ya did..Thanks Tom
All the reviews here are 8 - 10 years old
This review was made in 2011 and it does not reflect the way our business operates today.
The reviews here are all 9 - 12 years old. Today, Watches-Swiss.com has the best customer service in the industry. Please look online and you will find many 5 star customer reviews for the last ten years.