Wayfair CA
Reviews and Complaints

I waited to review this item - I wanted to love this sofa, I liked the clean lines, and it met all my needs, high enough to vacuum under, deep enough to sleep on, removeable cushions and cushion covers. None of it matches, not even the colour. I bought teal green only, it’s more of a dark green - the colour isn't horrible. Which is about the only thing that is likeable about this sofa, oh and yes, I can vacuum under it.

This sofa purchase was going to be my forever sofa, I've been researching and saving for well over a year. I am 63 now, I do expect to need new cushions down the road as is normal, however I didn't think I would need a whole new sofa this soon. I've started saving for a new sofa and it will not be bought online. DO NOT BUY ANY SOFA BASED ON THE INFO THAT IS THERE.

See the web pages they all say something different, even the USA page for the - Boligee 85.83' Upholstered Sofa with Ottoman – which is no longer listed on the Canadian web site however that’s what led me to trying to find it and then finding all the other one images of the one I bought – I did find it on Wayfair under different companies and under different descriptions.

Some company did make the original Green Chenille sofa with Ottoman, just like someone makes a beautiful Oscar gown, then the next day a knock off company in a different country makes an inferior knock off as cheap as possible. I bought the cheap knock off, materials not price, no they made a profit off this sucker to be sure. Now depending on the Wayfair website for this sofa it can support a listed range of either 250 lbs. up to 1000 lbs. The seat depth in the description is listed 29"to 31.5 “, do not confuse the seat depth with overall depth for some reason it can be listed as both. That could be a language thing from the knock off company. The one I purchased measures 24” seat depth with the back cushions off and it measures 21" seat depth with the back cushions on. The height is another thing it’s listed in the product description of somewhere between 16” to 18” however when you sit the cushion compresses down to half an inch, so the height is around 12 inches. Very hard on your knees when attempting to stand. The seat cushions are not proper sofa cushions again they went cheap, there is a very soft 1-inch foam thing and then a blown polyester filler to give it loft on top of the 1-inch foam. Looks good until you sit, absolutely no support. You do realize this as your bottom goes numb from the springs in the body of the couch.

This is the perfect couch, if you do not want to be comfortable, hate having company or want to stage a home. Even better if you are 5' tall or under, weigh no more than 125 lbs., and need to be motivated to not sit or relax, no lounging on this thing. Another weird thing about this sofa is the cushions have zippers. Zippers are great, only the cushions have tufted buttons, you must cut the buttons off to get the cushions out. Some descriptions say storage. If there is storage I have yet to find it. Now on the underside of the ottoman there is a small, zippered area, where the feet for the ottoman were, I suppose you could hide something small there.

Return it, not so easy when they deduct return shipping and, in some cases, a restocking fee, you could lose the entire amount you paid or only get a few hundred back. I will sell it or try to. Worst of all I bought the insurance they advertise with the purchase. However, the insurance doesn’t cover stupidity. I was stupid, I trusted, and that was my biggest mistake.

https://www.wayfair.ca/furniture/pdp/george-oliver-2-piece-upholstered-sectional-c010454227.html?piid=1826442397

https://www.wayfair.com/furniture/pdp/george-oliver-boligee-8583-upholstered-sofa-with-ottoman-w100277314.html

https://www.wayfair.ca/furniture/pdp/corrigan-studio-858-green-chenille-fabric-sofa-for-small-spaces-with-2-pillows-c010672971.html

https://www.wayfair.ca/furniture/pdp/latitude-run-yellow-chenille-sofa-includes-2-pillows-c010720224.html?st=1

https://www.wayfair.ca/furniture/pdp/mercer41-858-sofa-includes-2-pillows-fxcd5374.html?piid=88593500

https://www.walmart.com/ip/85-8-Loveseat-Sofa-Ottman-Set-Chenille-Fabric-L-Shaped-Convertible-Sectional-2-Pillows-3-Seater-Small-Space-Living-Room-Apartment/2448554927

https://www.bedbathandbeyond.ca/Home-Garden/3-Seater-Sofa-Chenille-Upholstered-Couch-with-2-Pillows-and-Footstool/38316027/product.html?refccid=EDCUMY3VFRDL3BMN6RDVKIYWDI&searchidx=1&option=76941794

https://furnihq.com/shop/furniture/sofas/green-chenille-fabric-sofa-with-removable-footstool-and-pillows-for-small-spaces/

https://homeeleganceusa.com/products/07dff376-8146-4dc4-8ae6-f4a30afdd6d6

I put in an order at Wayfair CA during a Canada Day sale in early July. I was excited to get a metal pergola and a 5 seat patio set with a fire table. I even got 3 years of warranty protection on all the items. About 2 weeks later, I got an email saying that the items were shipped and that I could expect them by the end of July. The next day, I got another email saying that there was an SKU error on the Wayfair side and that the patio set with fire table was canceled. I was told to call to reorder the patio seating and fire table. But, by this time, the Canada Day sale was over.

I called the next day to reorder the patio seating and fire table. The sales person couldn't find the exact item I had ordered before, but they found the exact same seating and a separate fire table. They didn't mention that the cost would be more than what I originally paid. I asked if I would still get the sale item prices. She told me the warranty would be higher as it was for 2 separate items versus one - but nothing about any additional costs.

In the end, I was charged an additional $1,197.45, which was double the original cost. I can understand if it was $100 or $150 more, but not double! They refuse to compensate me for this additional expense. Why should the customer be penalized double the cost for an internal error on the Wayfair side? It seems like a total scam to me.

Also, why was it listed as being shipped when it clearly wasn't? This is really terrible business practice and a sure way to never have anyone shop there again! I'll be spreading the news of this wide and loud in the hopes no one else falls for this terrible scam!

So I ordered this real smooth couch from wayfair.ca in mid June, and they said it would show up in the second week of July. Man, I was excited for this couch because it was slick and stylish. So I forked over some extra cash for the in-home setup and garbage disposal. But then, I waited and waited and waited - nada. By the end of the week I thought it might finally be here, but still no word. So, I called them up to get a straight answer about what was going on. But I didn't get one. Not only was no one telling me when the couch was going to be delivered, they weren't even picking up the phone half the time. It was like talking to a brick wall.

Three weeks went by like that - three weeks of calling them and getting nowhere. Finally, in the first week of August someone from Wayfair left me a voicemail saying that the couch was "in the warehouse ready to be picked up". Say what? That's not what I was paying for. And then they had the nerve to send me an email asking me how the delivery went. It was like rubbing salt in the wound. So, I called them up again to tell them I still didn't have the couch. They were stunned and started insisting that it had already been delivered. I couldn't believe it. I had given up on the couch ever showing up.

When they finally told me that it had been logged as "lost" in their system, I was beyond disappointed. I was over it. I talked to the case manager and got offered a measly 50 dollars. They acted like that was supposed to make up for the fact that no one had contacted me even once this whole time. Finally, I gave up on Wayfair. I cancelled the order and ordered from somewhere that actually cared about their customers.

So, if you ask me, skip Wayfair and go to a company that actually gives a damn. Trust me, it's not worth the hassle or the heartache.

I recently had an experience with Wayfair CA and, unfortunately, it left me quite disappointed. As a person with disabilities, I had paid extra for the delivery of a sofa bed to my apartment. However, when it arrived, it was too big to fit through my door so it had to be returned. I found another sofa bed on the Wayfair website that I thought would fit perfectly and was willing to pay extra to ensure it was delivered right to my door.

When I called customer service, I was shocked to find out that I had to cancel my original order so that the sales department could find a sofa bed that would meet their delivery requirements. I couldn't understand why I couldn't choose which sofa bed I wanted since I was paying for it. The customer service representative and her supervisor told me that UPS wouldn't deliver to my apartment door and that only freight delivery was an option, but unfortunately, my sofa bed was too big for that.

Despite offering to pay extra, the supervisor was unprofessional and rude. I felt like no one was willing to help me and that there was no provision for disabled people like me who were unable to carry a sofa bed up an elevator by themselves. In the end, I was left without any concrete solution.

As someone who had paid extra for delivery, it was frustrating to feel like Wayfair didn't have any solutions for people like me. It's even more disappointing that Wayfair, a big company that advertises free delivery, couldn't offer any support. My advice to others is to avoid purchasing from this company as their customer service, delivery, and policies are not friendly to those with disabilities or those who need extra help with delivery.

So, I have to say, I had pretty high hopes for Wayfair CA. I mean, who doesn't love a good deal, right? And from what I had heard, Wayfair was the place to go if you wanted to snag some seriously discounted furniture and home decor items. I decided to give them a shot, and even managed to take advantage of a promotional cash back offer through my Amex card. I was feeling pretty good about my purchase.

But unfortunately, my excitement was short-lived. When my bookshelf arrived, the box was ripped and torn, and a crucial piece was missing. I ended up putting it together minus the missing part, then contacted customer service to request a replacement. I thought I had been really clear about what I needed, and it seemed like their online system was pretty good, so I was hopeful that the issue would be resolved quickly.

But as it turned out, I was in for a frustrating experience. When the replacement piece finally arrived, it was completely the wrong size and color - it looked like it was actually meant for a smaller shelf. It was pretty clear to me that the company hadn't taken the time to make sure they were sending the correct part. And let me tell you, when you're trying to furnish a home, you don't have time to waste on mistakes like this.

Overall, I was left feeling pretty disappointed with Wayfair CA. It seems like their main goal is just to lure customers in with cheap prices and fancy website features, without actually putting in the effort to provide quality products and customer service. I definitely won't be shopping with them again, and based on what I've heard from others, I'm not the only one who's had a bad experience with this company. Sure, the prices are tempting, but in the end, it's just not worth the hassle.

We done bought from Wayfair on 2 particular occasions lately, and it wasn't the worst experience but it wasn't the best either. They lowered the price of both of our items twice in only a week, which kinda stunk since we paid more the first time around. And get this, one of the items was on back order but with an in stock date, and during that time they went ahead and raised the price by a whooping $100. Crazy, huh?

When the item eventually came into stock before the expected date, we went ahead and ordered it anyways cuz we wanted all of our pieces to match. But, wouldn't ya know it, the darn thing came damaged! Yup, a nice lil chip on the side and the drawer wasn't even secured properly. This meant I had to take the back off to fix it. And don't even get me started about the night table. It had a big ol' white scratch on the top! But this wasn't no normal scratch, oh no. This was clearly something that happened before they even packaged it up, it was too packed well for it to have happened in shipping. And get this, they even painted over the chip to make it blend in! It shoulda been raw wood underneath. Sheesh, what a disaster.

Their constant price changes were a bit much too, most good companies would let us know about a change in pricing and then go ahead and refund us the difference. But not Wayfair, no siree. And honestly, we felt like we were paying a bit too much for what we got. But with this whole pandemic going on, we had limited places to shop.

Gotta say though, their customer service was pretty good. Wait times ain't too long and they were efficient enough. But man, their managers make some poor decisions. All in all, I wouldn't recommend Wayfair but hey, that's just me.

This online shopping experience was the WORST I have ever had! It was so terrible that I wouldn't recommend it to my worst enemy. But, I have to say that Suzanne (customer service rep) really did try her best to help me out. Unfortunately, she was constrained by the WORST and STUPIDEST company policy I've ever seen. You won't believe this - they will NOT match their own sales prices!

Let me back up a bit and explain what happened. I ordered a shower stall for our bathroom on March 23rd, 2021. The advertised price that day was $1939. 99 + tax, which I was okay with. Two days later, on March 25th, 2021, the advertised price went down to $1599. 99! That's a big difference of $340.00.

So, I called Wayfair customer service to ask if there was anything that could be done. I just wanted them to match the lower advertised price. But, you know what they told me? NOTHING! Absolutely nothing could be done. Apparently, the item had already been shipped, so I couldn't even cancel it. I was stuck.

Next, I thought about ordering another one at the sale price of $1599.99, but then they told me that if I had to return it, there would be a shipping cost of $510.00! That's outrageous, right?

I kept talking to different customer service reps, including Dominique, who also tried to help but couldn't do anything. Finally, I was transferred to Bryce, who ended up issuing me a credit of only $97.00 on a price difference of $340.00. Are you kidding me? That's ridiculous!

I mean, we're not talking about a $50.00 item that I ordered weeks ago. We're talking about a $2000.00 item that I ordered just two days ago. This is absolutely unacceptable. I won't be buying from Wayfair again, and I'll be sure to let all of my friends and contacts know about my terrible experience. I'll also be posting negative reviews wherever I can so that other people don't suffer like I did.

To be honest, I wish I had read reviews online before buying from Wayfair. The reviews are just POOR and MEDIOCRE, and it's obvious they don't care about their customers. It's really too bad, because they have some nice items on their website. But, I wouldn't risk it again. Good luck to anyone who decides to deal with them.

I am writing to share my experience with Wayfair CA. In November, I ordered a special stocking for my daughter in preparation for Christmas. Wayfair gave an estimated delivery date of December 6th, which seemed like plenty of time. However, as the date approached, I did not receive any updates on my order. So, I took the initiative to contact Wayfair and inquire about the status of my order.

To my disappointment, I was told that my order was stuck in the warehouse. But the customer service agent told me not to worry, as it would arrive before Christmas. A week later, there was still no movement on my order and so I contacted Wayfair again. This time, I was told that it was still stuck in the warehouse, but someone would contact me in a day or two. I waited for several days but received no update, so I called Wayfair again. They told me that they couldn't give me any answers until they contacted the warehouse, and there was no guarantee that my item would arrive before Christmas.

Frustrated, I demanded to speak to a manager. But again, I was met with the same vague answers about my order. I decided that I had waited long enough and asked to cancel my order. However, I was told that I could not leave a review of my experience since I had canceled my order.

In the end, Wayfair wasted my time and cause me to miss the opportunity to buy a stocking somewhere else. I found this experience to be terrible, and I doubt that I will shop with them again. If Wayfair lacks transparency with customers and their services, how can their reviews accurately reflect their company? Honestly, I would not recommend their services or products to anyone I know.

The website of Wayfair CA is very eye-catching! A fine array of furniture and home decor has always intrigued me. However, to be honest, I have had one disappointment after another with its products. The catchy jingle combined with an eclectic collection of furniture made me choose this site for our bedroom redecoration. Let me tell you; it wasn't worth it. Mind you, I am not blaming the customer service team. They have been lovely and quick to assist me every time. I am strictly talking about the manufacturers or delivery of these products. Every single time a product gets delivered, I have been disappointed.

Initially, I ordered a beautiful pair of green accent pillows that would match our bedroom decor perfectly. But alas! When they arrived, they were cream-colored. Nonetheless, I called up the customer service, and they assured me of sending the correct color promptly.

After this mishap, I ordered an antique picture frame- but unfortunately, the product arrived broken. One more time, I called the customer service, and they agreed to follow it up with a new one. However, I am yet to receive this item, so I cannot comment on its condition.

But then came the bed in a bag that was not only costly but also the focal point of our bedroom! It was supposed to be the highlight of our room makeover, but it ended up being the biggest disappointment. It looked nothing like the photo on their website or packaging. It was ripped, and half of the design was faded as if it had been sitting in the sun for months on end. I called customer service for the third time, and they were apologetic and understanding. They agreed to send me another comforter, and this time I am hoping that it won't be such a letdown. But at this point, I have no faith.

I must tell you that, due to so many issues, I am never going to order from Wayfair CA again. It has been the worst experience of my life. Hearing that jingle makes me cringe now. I hope the manufacturers and delivery team can improve their services as it is not fair to put the blame squarely on their customer service team, who have been nothing short of lovely.

Last month, I decided to freshen up a few rooms in my home and thought WAYFAIR would be a great place to start. However, I was hesitant about the delivery timeline and the quality of the products, so I began small with one item, an area rug. Luckily, I found a beautiful Apollonie area rug that was 83% off the original price! Excitedly, I made my purchase, but just three short weeks after ordering, WAYFAIR sent me a notification that my order was cancelled due to a mislabelled price. I was very disappointed to hear this, and I started to lose faith in WAYFAIR's business practices.

After calling their customer service department, I found out that they had cancelled my order due to an error in the listing and that the same rug in another colour was priced correctly. They were even gracious enough to provide me with a 15% discount for my trouble, which I used to order the rug and some coordinating pillows. Unfortunately, three weeks later, my second rug order was also cancelled, this time due to a processing issue, and I started to question their policies and practices.

I called WAYFAIR again today to enquire why my second order was cancelled and was told that it was incorrectly priced. Frustrated, I asked if they could provide me with the REAL price of the rug and whether this was an ongoing issue with their site. After 45 minutes on hold, the answer was NO, and I was told to read the terms of use. WHAT? I felt this was unacceptable and that it was not fair to customers to charge their credit right away, hold onto their money for three weeks, and then take seven days to return funds for a transaction they never intended to honour.

It seems to me that WAYFAIR is intentionally mispricing products to entice people to purchase and then canceling orders that they never intended to fulfill. I believe this is CATFISHING, and I find it unethical for a business to lure in customers with false pricing, only to cancel their orders once they realize their mistake. I understand that they have a terms of use disclaiming responsibility for errors, but I feel that this fails to hold them accountable for their mistakes.

Overall, I think WAYFAIR needs to do a better job of rectifying their pricing mistakes and being transparent with their customers about the cost of their products. I hope they can improve on their policies and practices so that customers can trust them to provide quality products at fair and accurate prices.

These guys are liars! I ordered a Purespa 140-Jet Inflatable Hot Tub (Intex) for my husband's birthday on April 14th. I ordered it on March 22nd with an estimated delivery date of April 5th. On March 26th, they informed me via email that the delivery date was pushed back to April 12th. It was a no-brainer for me since it was only seven days from the original delivery date.

I wanted to double-check if there would be any additional delays, so I messaged them to inquire about the revised shipping date and raise concerns about their ability to deliver. Interestingly, the product is now $60.00 cheaper on the Wayfair CA website. The representative, Michaela L., replied on March 31st confirming that the order would ship out by the end of the day and that delivery would be on or before April 12th. At that point, I trusted her and felt confident that the hot tub would arrive on time.

I received yet another email on April 4th, indicating that they had postponed it again with a new delivery date of April 19th. I had already purchased an enclosure and lights from Amazon for the hot tub, as well as built a concrete block base pad to put it on.

On April 11th, I received another email informing me of yet another delay, with an estimated delivery date of April 26th. I was so frustrated that I emailed Wayfair to know how many more times they were going to postpone it, expressing my disappointment with their terrible service. It was pretty clear to me that I was lied to earlier. On April 12th, they replied with Galen S. explaining that it had been back-ordered three times, and that the delay was due to additional information or clarification needed from the warehouse and freight. I don't know what he meant, but he then said that the product was back-ordered because of the wrong shipping method used. And this was weird to me because the supplier decides the shipping method. He went on to say that they would reach out to me within 24 hours with more details.

On April 15th, I received another email notifying me that they had canceled my order because the hot tub was discontinued. In sheer frustration, I contacted customer service again to ask why the item still appeared on their website. They informed me that the website was not updated in real-time.

This company is an absolute disaster, with terrible customer service. I took advantage of the pay bright option and have made three payments already, yet they still haven't refunded me. It was a horrible experience overall! I'm never shopping with them again! These guys are liars!

*Update: Would you believe it; on April 19th, they were still advertising the same hot tub on their website for $1251.84! No wonder it got canceled!

Yo, listen up. Wayfair CA is straight up garbage. I've bought stuff from them before and had some issues, but this last one takes the cake. I wanted to get the 5 piece Lydia Dining Set by Kelly Clarkson, but it was out of stock and priced way too high at $3,500+. They sell the exact same table and chairs in the set individually, which is just whack. So I bought the exact same items separately because they were in stock, ya feel? The chairs came on Nov 19, 2020 and the table came in late November. But there were these white spots all over the table top and when I tried to remove them, it left these shiny/greasy looking smudges. Dumb. I contacted Wayfair and they said they couldn't replace just the table top and had to replace the whole table. Fine, but when they delivered the replacement table in early January, it was even worse than the first. Scratches, paint stain drips, and this huge blemish in the center of the table. I emailed Wayfair with photos and got no response, so I called them. First they said they would fully refund the table and chairs but I had to pay for shipping on the chairs. No way, dude. So they transferred me to their supervisor, who said they would refund the table but couldn't refund the chairs because of a bunch of dumb excuses. Transferred again to the Customer Care Manager, who was nice but basically just read from a script and offered a measly 25% refund. I paid over $1400 for chairs that were supposed to match a set Wayfair sells, but they screwed me over with their poor quality products and shoddy customer service. I'm telling everyone I know to steer clear of Wayfair and their sketchy practices.

We bought a storage shed and most of the parts were defective and few pieces were missing.

We contacted their resolution team a month ago and they promised they are going to order the replacement parts and will ship to our home asap.

They provided us false tracking number and the item never received to us. We assembled 3/4 of the unit and its been more than a month now and now wayfair today on oct 25,2023 wrote a email that replacement parts cannot be shipped and we can send item for full refund.

They harasser us and kept giving false statements and who will be responsible to disassemble the whole unit and send them back.

I ordered the item above on June 08,2023.

I waited for this order to renovate my bathroom.The item should have arrived on July 03 and I talked to a contractor to install it.When I contacted Wayfair about this item, the customer service very carelessly said your item was out of stock when you ordered.Cancel it!

This company do not value their customers.No any tracking the shipment, no updates about the order and just briefly sorry about technical issue we had.Can I trust this online seller more?

I gotta tell ya, I bought me some counter barstools from Wayfair.ca over a year ago, and boy was I excited to get them in my kitchen. But, wouldn't you know it, one of them chairs became damaged and the hydraulic system was all messed up. I tried to get in touch with Wayfair's customer service team, but they wouldn't give me the time of day. I was left with a busted chair and no help from them Wayfair folks.

Now, I've been a loyal customer of Wayfair for a while now, and I expected better from them. I mean, come on, when you spend your hard-earned money on something, you expect the company to have your back if something goes wrong. But nope, Wayfair's customer service team left me high and dry.

So, I did what any self-respecting customer would do, I contacted the vendor directly and asked for their help. And you know what? They were more than happy to assist me and resolve the issue. It just goes to show you that sometimes you gotta go straight to the source to get things done.

This whole experience has really made me realize how important customer service is in the world of online retail. Companies like Wayfair need to step up their game and prioritize customer service if they want to keep their customers happy and loyal. Especially when it comes to big purchases like furniture, you want to know that you can count on the company to have your back if something goes wrong.

In the end, I'm just glad that I was able to get my issue resolved, even if it wasn't through Wayfair's customer service team. It just goes to show you that sometimes you gotta take matters into your own hands to get things done. But, let's hope that Wayfair takes a lesson from this and invests in better customer service and support systems in the future.

So I ordered this real smooth couch from wayfair.ca in mid June, and they said it would show up in the second week of July. Man, I was excited for this couch because it was slick and stylish. So I forked over some extra cash for the in-home setup and garbage disposal. But then, I waited and waited and waited - nada. By the end of the week I thought it might finally be here, but still no word. So, I called them up to get a straight answer about what was going on. But I didn't get one. Not only was no one telling me when the couch was going to be delivered, they weren't even picking up the phone half the time. It was like talking to a brick wall.

Three weeks went by like that - three weeks of calling them and getting nowhere. Finally, in the first week of August someone from Wayfair left me a voicemail saying that the couch was "in the warehouse ready to be picked up". Say what? That's not what I was paying for. And then they had the nerve to send me an email asking me how the delivery went. It was like rubbing salt in the wound. So, I called them up again to tell them I still didn't have the couch. They were stunned and started insisting that it had already been delivered. I couldn't believe it. I had given up on the couch ever showing up.

When they finally told me that it had been logged as "lost" in their system, I was beyond disappointed. I was over it. I talked to the case manager and got offered a measly 50 dollars. They acted like that was supposed to make up for the fact that no one had contacted me even once this whole time. Finally, I gave up on Wayfair. I cancelled the order and ordered from somewhere that actually cared about their customers.

So, if you ask me, skip Wayfair and go to a company that actually gives a damn. Trust me, it's not worth the hassle or the heartache.

My experience with Wayfair was not great. I made an order and was excited to receive my items, but unfortunately, my order was cancelled without me knowing. I didn't receive any cancellation email either. When I called to sort out the cancellation error, I found out that one of the items was out of stock. This item wasn't marked as out of stock on the website at the time I made the order. To make matters worse, the replacement item was more expensive and not as good as the item I originally chose.

I was promised the replacement item would be offered at the same price as the original one, but this wasn't clear on the email receipt I got. I called customer support to sort this issue out and they told me there was nothing they could do to reduce the price. This was really frustrating as it felt like no effort was made to rectify the situation the staff had made.

I was disappointed and won't be shopping at Wayfair again. I want to tell everyone I know to avoid shopping there too. It was an upsetting, stressful and disappointing experience.

This here company has been advertising all over their website and boasting that their shipping is free if you order items over $75.00. Sounds like a good deal, right? But let me tell you something, they sneakily put in their fine print that some areas may be charged an excessive amount for shipping. And guess what? I live in a pretty remote area, the Southern Gulf Islands. Despite the fact that I live in an area that is not even that remote compared to some areas, they charged me an exorbitant amount of $31.99 just to deliver the items. Meanwhile, they are willing to ship for free to Vancouver Island, which needs to take a more expensive and longer ferry ride compared to the island I reside on. Don't believe the hype on their website, folks.

Now, imagine my surprise when I placed my order on their website that I will receive it on May 18,2018, only to find out that they have delayed the shipment. As of today, May 25th, their website states that my items may eventually arrive by May 31st. Who knows if that's even accurate at this point? To add insult to injury, not only did they charge me a ridiculous shipping fee, but they are also saying that I need to pay an additional $22.99 just to return the items, if and when they arrive. They advertised no hassle returns, yet they are making it even harder for me to do so.

I am telling you now, folks, save yourself the stress and avoid this company altogether. There are other companies out there that are more reliable and live up to their promises. Sadly, I paid $54.98 for nothing but a headache.

I made an order on May 1st from Wayfair CA, thinking that I would receive my items on May 22nd. However, to my dismay, I didn't receive my delivery until June 2nd. As if that wasn't bad enough, my order came in damaged! I was very upset and contacted Wayfair right away. They assured me that replacement parts would be shipped immediately, and I would receive my replacement item within 1-2 weeks. I was told that by June 15th, I would have my replacement item in my hands, but unfortunately, it took much longer than that. I had to wait until July 7th to get my hands on the replacement parts.

To add insult to injury, when I received the replacement parts, they were also damaged! I was so frustrated that I contacted Wayfair again to return the items. After much back and forth, they requested that I donate/dispose of the items, promising a FULL refund on the damaged goods and a "store credit" for my inconvenience and troubles. I decided to dispose of the items, as I didn't think it was right to donate damaged goods.

It's now September 9th, and I still haven't received my refund from Wayfair. Every time I inquire about my refund, Wayfair always says my "refund is in the mail." It has been four months since this ordeal started, and I am yet to receive my refund. At this rate, even a courier pigeon would have been faster!

I've learned a costly lesson from this. I must say that I am very disappointed in Wayfair. This whole experience has been terrible and frustrating. They are such a terrible company to deal with, and I would advise anyone to be careful when buying from them. I hope this review helps someone out there, and you will have a smooth and pleasant shopping experience elsewhere. BUYER BEWARE!

I've been a faithful customer of WayFair CA for the past year as I've been decorating my new home. I've spent a fortune on their website, and I must say that I've never encountered an issue with delivery or received damaged items. However, a couple of items weren't as I expected them to be described, but I had them returned without any hassle. Their customer service is top-notch, and they are prompt in resolving queries that arise.

Having said that, I've experienced a change in how WayFair categorizes 'rural' shipping, which I find quite unfair. I live just twenty minutes away from the city, and the delivery drivers have to pass through my town to reach the city. However, I am categorized as rural and am now required to pay a $25 shipping charge per item. This new policy has been a significant setback for me. Even a small spatula or large barstool now costs an extra $25, which is quite steep. To top it off, a shuffleboard table that was supposed to have free shipping last week now has an additional $500 shipping cost.

I gave it some thought, and the increased shipping cost has made it impractical for me to shop on their website. If you don't fall within their 'rural' shipping category and can navigate around the confusing price tags, WayFair might be right for you. But alas, this is the end of this pleasant shopping experience for me.

We recently made two purchases from wayfair.ca, and unfortunately, our experience wasn't the best. The first item we bought was a cute coffee table, which looked absolutely stunning in all the pictures. However, when we were putting it together, my husband noticed a crack on the side of the base. It wasn't supposed to be part of the design, it was actually a crack in the wood. We immediately contacted customer service, and they apologized for the inconvenience caused. They promised to send us another one, which they did. But unfortunately, when we assembled it, we found another crack all along the base and the side of the top piece. Frustrated yet hopeful, we lodged a complaint, and they gave us a 10% discount on our next purchase.

We still didn't give up on Wayfair and decided to give them another chance. This time we ordered a box spring. The pictures looked promising, and we were expecting good quality. But when we took it out of the box, we were truly disappointed. It was probably the lowest quality wood we have ever seen being used in furniture. It started to crack from some places when we put in the screws while assembling it.

We understand that Wayfair advertises quality furniture and their presentation of products is impeccable, but when it comes down to the customer's actual experience, it's a terrible one. We had high expectations from Wayfair, but sadly, we were let down. Despite that, we appreciate the efforts of their customer service team, who tried their best to make it right for us.

So, back in March 2018, I decided to order some stuff from Wayfair.ca. Now, fast forward to May 17th, and I still haven't received my order. Yeah, you read that right. It's been that long. I got really worried and decided to contact their customer service to inquire about the delay. After some time, they got back to me and said that the delay I was experiencing wasn't usual, and that a member of their "Case Management Team" would contact me soon.

But what happened next truly disappointed me. I never heard back from anyone in that department. I wrote to them again, but I still got no reply. This made me feel like they really didn't care about their customers once they've gotten their payment. This is definitely not okay in my book. I have to admit, I had frequented their website before this experience, but I was always put off by their high prices. But this time, I was really happy to have found what I was looking for, so I thought I would just go for it, even if the item was overpriced.

Now I regret that decision. I won't be buying anything from Wayfair again after this experience. I mean, sure, it might not be the same for everyone, but based on my experience, I can confidently advise others to steer clear of this company. I mean, the fact that they couldn't even bother to respond to my shipment issue is a major red flag. But hey, don't take my word for it, check it out yourself if you don't believe me. Just be prepared for a long wait, and for customer service that doesn't really care about you once they've gotten your money.

Man, let me tell you, I'm so darn mad at Wayfair right now I could scream! I don't think I've ever been this frustrated with an online retailer before. I mean, seriously, there are way better options out there like Amazon and Walmart where if they mess up they at least own up to it and make it right. But with Wayfair? Forget about it. I placed an order for some lights way back on November 18th and I was supposed to get them by November 26th. Well, when December 3rd rolled around and I still hadn't gotten my darn lights, I started to get pretty annoyed. I checked my order status and it still said they were supposed to be here on the 26th. That's when I called customer service and let me tell you, the first person I talked to was super apologetic and offered either a refund or to re-send the lights. I told them that it was a Christmas gift so a refund wasn't going to cut it and to please just send another set. They confirmed my order and even sent me an email saying "We're sorry, but we're going to make this right." So far so good, or so I thought. The new estimated arrival date was December 10th which was fine by me as long as I had the lights in time for Christmas. But then, on December 7th, I got an email saying my order had been delayed...until May 6th! Can you believe it? May frickin' 6th! I called Wayfair customer service again and all they could offer me was a measly 10% off coupon for my next purchase. Are you kidding me? There is no way in hell I am giving Wayfair my business ever again. Thanks but no thanks, Wayfair. Keep your coupon.

Yo, listen up folks! If you're thinking of buying something from Wayfair, you gotta be careful. Check the price of that thing elsewhere before you make your purchase. They like to tell you that you're getting some crazy discount, like 70% off or whatever, but that ain't always true. In fact, sometimes they're charging more than everyone else - and even more than the suggested retail price (MSRP).

Let me give you a tip. Add something to your shopping cart on their website - but don't buy it just yet. Keep an eye on how the price of that thing goes up and up and up! They know you want it, so they keep increasing the price to suck you in to buying it at a higher price. It's sneaky, right?

Now, to be fair, there are other online stores that treat you better. Check out TheMine.com, Build.com, and CanadianLightingExperts.com for some real coupons and quotes to save you some money. They want you to buy, so they'll give you incentives to do so.

Okay, okay, Wayfair isn't all bad. They do have decent service and their shipping rates are only a teensy bit higher than others. I've actually bought things from them in the past - I'm not gonna lie. But I only do it when I can't find what I'm looking for anywhere else. And I make sure to complete the checkout process right away, before they can jack up the price.

So there you have it, folks. Just be a savvy shopper when it comes to Wayfair. Ain't nobody got time for high prices and sneaky tactics.

So, I gotta share my experience with Wayfair CA and this Belleze chair I ordered in January 2021. When it arrived, it was missing the legs! I called up customer service and every single person I talked to asked me if the legs were in some little pouch on the bottom of the chair like a secret treasure hunt or something! Of course they weren't there!

So, long story short (and I mean long because this has been a whole ordeal), they told me they'd send the legs separately. Weeks went by and no legs. Then they blamed Belleze tracking, but when I called Belleze they said they've got over 150 sets of legs, but they only sell to Wayfair - not directly to consumers like me. And get this, I even asked if I could buy some legs if my dog chewed one up in a couple years (gotta plan for the worst, ya know?) and they said NOPE!

So, after my repeated phone calls with Wayfair, they finally offered me a credit and told me to just toss the chair that can't even sit on its own. I mean, come on, companies are supposed to be getting more environmentally friendly, but not these guys apparently. All while claiming they care about the environment, they tell me to throw away a mostly good chair and they've got all these extra legs just sitting in a warehouse.

I wrote up a review on Wayfair's site, but they didn't even post it! So, I'm taking to the internet to educate other buyers on the impact of Wayfair's lack of quality control and process. And here's another kicker for you - they didn't even offer to replace the whole chair. Their website shows it as out of stock, but when I called Belleze's toll-free number, they said it was never really out of stock!

So, there you have it. My biggest issue is just the lack of accountability and transparency. It's like they don't even care about the customer experience at all.

So, I decided to give Wayfair a shot and ordered myself a recliner chair and a high-back sofa. I was pretty pleased when I got the confirmation of my order along with a tracking number. However, things started taking a turn for the worse when I got an email telling me that my products had been delayed, which was a bit of a bummer. To make things worse, I got a second email telling me that the delay was because of popularity. I mean, seriously?

Anyway, after what felt like an eternity, I finally got my recliner and sofa. So, that's good news, right? Well, not exactly. I had ordered a cloth recliner because I have cats, but what did I end up with? A leather chair. To make matters even worse, the chair had two round legs and two square legs. I'm sorry, what?

But that wasn't even the worst of it. When the delivery people unwrapped my sofa...let's just say, I was in for a bit of a shock. The color, the style, the size - everything was wrong. And you want to know the best part? They couldn't even take it back because they had no return paperwork.

After a bit of back and forth, I finally got ahold of someone in customer service at Wayfair. They were apologizing up and down and offered me an additional $350 for my inconvenience. Okay, that's not bad, I thought. So, I decided to re-order a sofa. Yeah, I know. What was I thinking?

The first customer service rep I talked to couldn't apply the $350 because they had already refunded me the full amount for the chair. But that's not all, folks. The $350 for my inconvenience was taken out of the full refund price for the chair that I gave to an old folks home. Nice, right?

And now, as I wait for my second order, what happens? You guessed it - it's delayed. Again. Twice. At this point, I don't even know what to say. All I can say is, if you're thinking about ordering from Wayfair, think long and hard. And maybe think a little longer after that, too.