Web Africa Networks review: Extremely disappointing experience with webafrica billing and customer support

I am writing this review with great disappointment regarding my experience with WebAfrica's billing and customer support services. It is essential to note that when it comes to selling their services, WebAfrica excels, but the same cannot be said for their support and billing departments. This has been a frustrating and, frankly, infuriating experience, and I believe it's essential to share my ordeal to make others aware of the issues I encountered.

My problems began when I tried to reach out to WebAfrica for assistance. Their advertised WhatsApp lines proved to be utterly non-functional, leaving me with no immediate means of getting in touch with their customer support. It took days, sometimes even longer, for someone to respond to my inquiries, even when the nature of my request was urgent. I repeatedly requested both accounts and support to call me back, but no one ever got back to me, leaving me feeling utterly abandoned as a customer.

One of the most egregious issues I faced was the unexplained double or multiple monthly deductions from my account. When I inquired about these unauthorized charges, the representatives at WebAfrica could not provide any satisfactory explanation. It is outrageous to think that a company would deduct money from its customers' accounts without a clear, justifiable reason.

To make matters worse, I received a shocking email stating that my account had been canceled, and I was required to return the router to avoid additional charges. I never requested or initiated any cancellation of my account, and WebAfrica could not produce any proof to substantiate this claim. The lack of communication and evidence in such a significant matter is unacceptable.

Additionally, I requested account statements to obtain a history of all the deductions made from my account, which any reasonable customer should have access to. However, WebAfrica failed to provide me with this basic information, despite their claims of recording calls for quality assurance. It is perplexing that they could not refer back to these recordings for my benefit.

In my attempts to resolve these issues, I repeatedly asked for the contact information of head office personnel. However, WebAfrica consistently refused to provide any contact details or email addresses, making it nearly impossible to escalate my concerns to higher authorities within the company.

My experience reached its zenith of frustration when I discovered an unauthorized charge of R1000 labeled as a cancellation fee. The irony is that I never canceled my account, and WebAfrica's indifference to this issue is disheartening. It appears that they are unwilling to investigate or rectify this error.

I am extremely dissatisfied with the level of service I have received from WebAfrica. I have had no choice but to discontinue my business relationship with them and will never consider using their services again. I wholeheartedly discourage anyone from choosing WebAfrica for their internet and telecommunications needs.

I hope that this review reaches the CEO of WebAfrica and serves as a wake-up call for the company to address the recurring issues that numerous customers, including myself, have faced. The experiences I've described are indicative of a systemic problem within the company that needs to be urgently addressed. Customers should not have to endure such frustration, confusion, and financial loss due to a service provider's incompetence and lack of accountability.