Web Africa Networks
Reviews and Complaints

Despite the installation and activation of my fiber connection, it remained non-functional for over two months. Despite numerous calls and tickets being logged and closed, I was unable to resolve the issue with your whatsapp chat support staff. Even when I requested escalation and referenced previous tickets, no progress was made you just go around in circles collecting at least 3 ref numbers a day.

To my further disappointment, when I requested cancellation of the service, I was charged a r1000 cancellation fee for cancelling within the 12-month contract period. This seems like an unfair and extortionate practice.

Webafrica has truly impressed me with their exceptional customer service and reliable internet connection. The team, especially Aaisha Abdul, Geraldine Govender, and Sandile, went above and beyond to assist me, showing great patience and dedication. Their efforts made my experience smooth and hassle-free. The internet service provided by Webafrica has been consistent and fast, meeting all my needs. I highly recommend Webafrica to anyone looking for a trustworthy ISP that values its customers.

Worst app ever. This business is a scam, you subscribe to their service and they treat you like [censored]. No customer's service, can't pick up the phone and get help. They say we have a Whatsapp and agents but they all are useless. The Facebook administrator is a racist and discriminates against you when you try to post on Facebook. Fire that Facebook admin idiot. Don't use webafrica. Try anyone else you will be better off

[2023/12/31, 09:35:54] Webafrica: ‎Messages to this chat and calls are now secured with end-to-end encryption. Webafrica may use another company to store, read, and respond to your messages and calls.
[2023/12/31, 09:35:54] Webafrica:
[2023/12/31, 09:35:53] Basil Forbes: Hi - Please can you assist me?
[2023/12/31, 09:35:54] Webafrica: ‎This business is now working with other companies to manage this chat. Tap to learn more.
[2023/12/31, 09:35:57] Webafrica: Hi, thank you for making use of our Live Chat support chat.
Our friendly bot, Willie will try to answer any questions you may have.
You may also use the following menu shortcuts (type the shortcut in bold below).
*0*: Main Menu.
*1*: Check available internet services in your area.
*2*: Troubleshoot your connection.
*3*: Check if you're affected by any outages.
*4*: Chat to one of our agents.
*5*: Get an update on your line fault.
*6*: Search our Knowledgebase Articles for answers.
*7*: Get your latest Statement emailed to you.
[2023/12/31, 09:36:09] Basil Forbes: 4
[2023/12/31, 09:36:10] Webafrica: Before I put you through to an agent, can I please have your name?
[2023/12/31, 09:36:17] Basil Forbes: Basil
[2023/12/31, 09:36:18] Webafrica: Thanks, can I also please have your email address?
[2023/12/31, 09:36:28] Basil Forbes: [protected]@icloud.com
[2023/12/31, 09:36:30] Webafrica: We have found a matching account on our system for the provided email address. We have sent an OTP to the email address and existing cellphone number on file. Please enter that OTP here to proceed. Alternatively, to exit back the the main menu, type *EXIT*.
[2023/12/31, 09:36:49] Basil Forbes: 5797
[2023/12/31, 09:36:54] Webafrica: Thanks Basil. Please choose the appropriate option below so that we may direct your chat to the correct department.
*1*: I have a billing enquiry.
*2*: My service was recently activated, I need help setting it up.
*3*: I need an order, delivery or installation update.
*4*: I want to order a service/product.
*5*: I have a connection/speed issue.
[2023/12/31, 09:37:27] Basil Forbes: 1
[2023/12/31, 09:37:28] Webafrica: To help us assist you quicker, please choose one of the following reasons for this enquiry:
*1*. I changed to Fibre or LTE and now need help with my bill
*2*. I have been billed incorrectly
*3*. I moved home and need help with my bill
*4*. I need information regarding my cancellation
*5*. I need information regarding my credit or refund
*6*. My account has been suspended
*7*. My account has been suspended even though I have paid the bill
*8*. My payment has failed
*9*. Other
[2023/12/31, 09:38:01] Basil Forbes: 9
[2023/12/31, 09:38:04] Webafrica: Thanks! We will connect you to the next available agent as soon as possible.
Need to go grab a cuppa? No problem! Just keep an ear out for when we message you on this platform.
[2023/12/31, 09:40:48] Webafrica: *Lyndon*: Hi there, my name is Lyndon, how can I assist you today?
[2023/12/31, 09:41:19] Basil Forbes: hi Lyndon, i need to cancel my subscription with Webafrica
[2023/12/31, 09:41:33] Basil Forbes: i have moved and in the process of finding new premises
[2023/12/31, 09:42:42] Webafrica: *Lyndon L.*: Good Morning Basil, I will gladly assist with getting the Cancellation sorted for you seeing that you've already moved,please bare with me a few moments while pulling up your account.
[2023/12/31, 09:43:03] Basil Forbes: ihave my kids still moving
[2023/12/31, 09:43:27] Basil Forbes: i still have the kids in my house and they will be moving out on the last weekend of jan 2024
[2023/12/31, 09:44:09] Basil Forbes: i assume payment deducted tomorrow is for Jan 24 and that will be last deduction!
[2023/12/31, 09:47:01] Webafrica: *Lyndon L.*: Thanks alot for your patience and holding while checking your account.
[2023/12/31, 09:47:04] Webafrica: *Lyndon L.*: Just to confirm, you are looking to give your 30 days notice for Cancellation of the service at the end of Jan as tomorrows payment will cover you for the month of Jan, is that correct?
[2023/12/31, 09:47:05] Webafrica: *Lyndon L.*: Is this for the Vumatel Uncapped 50/50 Mbps line at 58 Angiers Crescent?
[2023/12/31, 09:47:37] Basil Forbes: yes correct on all as stated above
[2023/12/31, 09:48:00] Webafrica: *Lyndon L.*: Thanks for confirming, please hold while getting you over to our Cancellation team to assist with the notice.
[2023/12/31, 09:48:15] Basil Forbes: thank you
[2023/12/31, 09:48:18] Webafrica: You are being *transferred* to an agent, please wait while I connect you...
[2023/12/31, 09:50:54] Basil Forbes: i am waiting yes
[2023/12/31, 09:50:55] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2023/12/31, 09:52:45] Basil Forbes: i am waiting yes
[2023/12/31, 09:52:46] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2023/12/31, 09:55:02] Basil Forbes: i am waiting still
[2023/12/31, 09:55:04] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2023/12/31, 09:58:18] Basil Forbes: i am waiting
[2023/12/31, 09:58:20] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2023/12/31, 09:58:27] Basil Forbes: its been 10 min
[2023/12/31, 09:58:30] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2023/12/31, 09:59:41] Basil Forbes: i started this chat 25 min ago, how long does it take to cancelservice
[2023/12/31, 09:59:44] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2023/12/31, 10:00:20] Webafrica: *Billing & Support*:
Monday (07:30 - 20:00)
Tuesday (07:30 - 20:00)
Wednesday (07:30 - 20:00)
Thursday (07:30 - 20:00)
Friday (07:30 - 20:00)
Saturday (08:00 - 18:00)
Sunday (08:00 - 18:00)
Public Holiday (08:00 - 18:00)
*Sales*:
Monday (07:00 - 18:00)
Tuesday (07:00 - 18:00)
Wednesday (07:00 - 18:00)
Thursday (07:00 - 18:00)
Friday (07:00 - 18:00)
Saturday (09:00 - 15:00)
Sunday (09:00 - 15:00)
*On-Boarding*:
Monday (08:00 - 17:00)
Tuesday (08:00 - 20:30)
Wednesday (08:00 - 20:30)
Thursday (08:00 - 20:30)
Friday (08:00 - 20:30)
Saturday (08:00 - 17:00)
Sunday (08:00 - 13:00)
Public Holiday (08:00 - 17:00)
*Provisioning*:
Monday (08:00 - 17:00)
Tuesday (07:00 - 20:00)
Wednesday (07:00 - 20:00)
Thursday (07:00 - 20:00)
Friday (07:00 - 20:00)
Saturday (08:00 - 17:00)
Sunday (08:00 - 17:00)
Public Holiday (08:00 - 17:00)
I've taken down all your details and sent a request to our agents asking them to reach out to you as soon as they re available again. They ll reach out via Whatsapp, so please keep an eye out for their message during our office hours.
In the meantime, perhaps I can help you with your query? Type *0* to see the *main menu*.
[2023/12/31, 10:01:31] Basil Forbes: please ask someone to call me to sort this out please
[2023/12/31, 10:01:32] Webafrica: Please choose an appropriate option from the menu below.
*0*: Main Menu.
*1*: Check available internet services in your area.
*2*: Troubleshoot your connection.
*3*: Check if you're affected by any outages.
*4*: Chat to one of our agents.
*5*: Get an update on your line fault.
*6*: Search our Knowledgebase Articles for answers.
*7*: Get your latest Statement emailed to you.
[2023/12/31, 10:01:46] Basil Forbes: endchat
[2023/12/31, 10:01:47] Webafrica: *0*: Main Menu.
*1*: Check available internet services in your area.
*2*: Troubleshoot your connection.
*3*: Check if you're affected by any outages.
*4*: Chat to one of our agents.
*5*: Get an update on your line fault.
*6*: Search our Knowledgebase Articles for answers.
*7*: Get your latest Statement emailed to you.
[2023/12/31, 10:04:41] Basil Forbes: 0
[2023/12/31, 10:04:42] Webafrica: *0*: Main Menu.
*1*: Check available internet services in your area.
*2*: Troubleshoot your connection.
*3*: Check if you're affected by any outages.
*4*: Chat to one of our agents.
*5*: Get an update on your line fault.
*6*: Search our Knowledgebase Articles for answers.
*7*: Get your latest Statement emailed to you.
[2024/01/01, 07:01:07] Webafrica: I’m so sorry we’ve not yet managed to get back to you.
To keep this session open if you’d still like an agent to contact you, simply *type something* below.
Otherwise, you can ignore this message and your session will be *closed at: 2024-01-01 10:04:42*
[2024/01/01, 08:16:04] Basil Forbes: Yes, intried to cancel my subscription yesterday and make Jan my last month as i am moving. But on the road now. Can resume this chat in 3 hours when i get home
[2024/01/01, 08:16:05] Webafrica: Please choose an appropriate option from the menu below.
*0*: Main Menu.
*1*: Check available internet services in your area.
*2*: Troubleshoot your connection.
*3*: Check if you're affected by any outages.
*4*: Chat to one of our agents.
*5*: Get an update on your line fault.
*6*: Search our Knowledgebase Articles for answers.
*7*: Get your latest Statement emailed to you.
[2024/01/02, 07:03:19] Webafrica: I’m so sorry we’ve not yet managed to get back to you.
To keep this session open if you’d still like an agent to contact you, simply *type something* below.
Otherwise, you can ignore this message and your session will be *closed at: 2024-01-02 08:16:04*
[2024/01/02, 10:25:50] Basil Forbes: Please can somebody call me rrying to cancel my subscription since three days ago
[2024/01/02, 10:26:16] Basil Forbes: 0
[2024/01/02, 10:27:06] Basil Forbes: Helloo
[2024/01/02, 10:59:44] Webafrica: *Ntombizamandlovu Ngumbela*: Hi Basil, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session.The new agent will have a copy of your last conversation.
[2024/01/02, 11:00:59] Basil Forbes: I have been trying since sunday
[2024/01/02, 12:34:52] Basil Forbes: 4
[2024/01/02, 12:35:47] Basil Forbes: ok so i am still waiting?
[2024/01/02, 12:41:52] Basil Forbes: hellooo anyone to help me!
[2024/01/02, 12:44:17] Webafrica: Please choose an appropriate option from the menu below.
*0*: Main Menu.
*1*: Check available internet services in your area.
*2*: Troubleshoot your connection.
*3*: Check if you're affected by any outages.
*4*: Chat to one of our agents.
*5*: Get an update on your line fault.
*6*: Search our Knowledgebase Articles for answers.
*7*: Get your latest Statement emailed to you.
[2024/01/02, 12:44:37] Basil Forbes: 4
[2024/01/02, 12:44:50] Webafrica: *0*: Main Menu.
*1*: Check available internet services in your area.
*2*: Troubleshoot your connection.
*3*: Check if you're affected by any outages.
*4*: Chat to one of our agents.
*5*: Get an update on your line fault.
*6*: Search our Knowledgebase Articles for answers.
*7*: Get your latest Statement emailed to you.
[2024/01/02, 12:44:56] Basil Forbes: 4
[2024/01/02, 12:45:07] Webafrica: Please choose an appropriate option from the menu below.
*0*: Main Menu.
*1*: Check available internet services in your area.
*2*: Troubleshoot your connection.
*3*: Check if you're affected by any outages.
*4*: Chat to one of our agents.
*5*: Get an update on your line fault.
*6*: Search our Knowledgebase Articles for answers.
*7*: Get your latest Statement emailed to you.
[2024/01/02, 12:45:15] Basil Forbes: 4
[2024/01/02, 12:47:24] Basil Forbes: 4
[2024/01/02, 12:48:14] Basil Forbes: looks like i will have to revert to hello peter!
[2024/01/02, 12:52:25] Basil Forbes: helloooooo
[2024/01/02, 13:11:48] Webafrica: Please choose an appropriate option from the menu below.
*0*: Main Menu.
*1*: Check available internet services in your area.
*2*: Troubleshoot your connection.
*3*: Check if you're affected by any outages.
*4*: Chat to one of our agents.
*5*: Get an update on your line fault.
*6*: Search our Knowledgebase Articles for answers.
*7*: Get your latest Statement emailed to you.
[2024/01/02, 13:14:26] Basil Forbes: 4
[2024/01/02, 13:21:16] Basil Forbes: 4
[2024/01/02, 13:21:18] Basil Forbes: 4
[2024/01/02, 13:21:19] Basil Forbes: 4
[2024/01/02, 13:21:20] Basil Forbes: 4
[2024/01/02, 13:21:20] Basil Forbes: 4
[2024/01/02, 13:21:20] Basil Forbes: 4
[2024/01/02, 13:21:21] Basil Forbes: 4
[2024/01/02, 13:21:21] Basil Forbes: 4
[2024/01/02, 13:21:21] Basil Forbes: 4
[2024/01/02, 13:21:21] Basil Forbes: 4
[2024/01/02, 13:21:22] Basil Forbes: 44
[2024/01/02, 13:25:00] Basil Forbes: Helllloooooo
[2024/01/02, 13:30:46] Webafrica: Thanks Basil. Please choose the appropriate option below so that we may direct your chat to the correct department.
*1*: I have a billing enquiry.
*2*: My service was recently activated, I need help setting it up.
*3*: I need an order, delivery or installation update.
*4*: I want to order a service/product.
*5*: I have a connection/speed issue.
[2024/01/02, 13:30:49] Webafrica: Sorry, that is not a valid option. Please choose the appropriate *number* so that we may direct your chat to the correct department.
[2024/01/02, 13:31:25] Webafrica: Sorry, that is not a valid option. Please choose the appropriate *number* so that we may direct your chat to the correct department.
[2024/01/02, 13:31:28] Basil Forbes: 1
[2024/01/02, 13:32:00] Webafrica: Thanks! We will connect you to the next available agent as soon as possible.
Need to go grab a cuppa? No problem! Just keep an ear out for when we message you on this platform.
[2024/01/02, 13:32:04] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2024/01/02, 13:32:06] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2024/01/02, 13:32:13] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2024/01/02, 13:32:17] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2024/01/02, 13:32:48] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2024/01/02, 13:34:50] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2024/01/02, 13:45:18] Webafrica: Sorry for the wait! We’re experiencing an influx of requests at the moment and working through them as fast as possible. I’ll transfer you as soon as an agent becomes available.
[2024/01/02, 13:59:32] Basil Forbes: 4
[2024/01/02, 13:59:52] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2024/01/02, 14:00:38] Webafrica: Sorry for the wait! We’re experiencing an influx of requests at the moment and working through them as fast as possible. I’ll transfer you as soon as an agent becomes available.
[2024/01/02, 14:16:29] Webafrica: This is taking much longer than usual. I am putting your request on high priority for an agent to get back to as soon as possible. Sit tight, we’ll get you help as soon as possible.
[2024/01/02, 14:30:19] Webafrica: This is taking much longer than usual. I am putting your request on high priority for an agent to get back to as soon as possible. Sit tight, we’ll get you help as soon as possible.
[2024/01/02, 14:45:28] Webafrica: Hi there, Willie-the-bot here...
Apologies for keeping you waiting, it seems all our agents are currently busy.
I’ve sent a request to our agents to reach out to you as soon as they’re available. Please keep an eye on your messages during our office hours.
In the meantime, perhaps I can assist? Type *0* to see the *main menu.*
[2024/01/02, 14:46:08] Basil Forbes: 0
[2024/01/02, 14:46:22] Webafrica: *0*: Main Menu.
*1*: Check available internet services in your area.
*2*: Troubleshoot your connection.
*3*: Check if you're affected by any outages.
*4*: Chat to one of our agents.
*5*: Get an update on your line fault.
*6*: Search our Knowledgebase Articles for answers.
*7*: Get your latest Statement emailed to you.
[2024/01/02, 14:46:30] Basil Forbes: 4
[2024/01/02, 14:46:37] Webafrica: *Wesley*: Hi there, my name is Wesley, how can I assist you today?
[2024/01/02, 14:46:38] Webafrica: Thanks Basil. Please choose the appropriate option below so that we may direct your chat to the correct department.
*1*: I have a billing enquiry.
*2*: My service was recently activated, I need help setting it up.
*3*: I need an order, delivery or installation update.
*4*: I want to order a service/product.
*5*: I have a connection/speed issue.
[2024/01/02, 14:47:34] Basil Forbes: I been teying to cancel my subscription been doing this since 3 days ago on whats app and still no ware last char i was supposed to talk to agent and still waiting
[2024/01/02, 14:48:55] Webafrica: *Wesley M.*: Hi
[2024/01/02, 14:50:14] Webafrica: You are being *transferred* to an agent, please wait while I connect you...
[2024/01/02, 14:50:33] Webafrica: *Wesley M.*: Please hold for my cancellations team
[2024/01/02, 14:50:35] Basil Forbes: Tha k you
[2024/01/02, 14:50:58] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2024/01/02, 15:19:38] Basil Forbes: On this line since 7 amd still no help
[2024/01/02, 15:19:42] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2024/01/02, 15:31:04] Webafrica: Mmm… this is taking a little longer than usually. Sit tight while I find an available agent for you. In the meantime, why not try find your answer in one of our KB articles: https://bit.ly/WA-KB
[2024/01/02, 15:31:43] Basil Forbes: I will wait
[2024/01/02, 15:31:48] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2024/01/02, 15:37:38] Webafrica: Mmm… this is taking a little longer than usually. Sit tight while I find an available agent for you. In the meantime, why not try find your answer in one of our KB articles: https://bit.ly/WA-KB
[2024/01/02, 15:45:22] Webafrica: Mmm… this is taking a little longer than usually. Sit tight while I find an available agent for you. In the meantime, why not try find your answer in one of our KB articles: https://bit.ly/WA-KB
[2024/01/02, 15:46:00] Basil Forbes: Will wait
[2024/01/02, 15:46:01] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2024/01/02, 15:54:07] Basil Forbes: Waiting
[2024/01/02, 15:54:10] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[2024/01/02, 15:55:02] Webafrica: *Wesley Morrison*: Hi Basil, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session.The new agent will have a copy of your last conversation.
[2024/01/02, 15:55:06] Webafrica: Looks like you're done, your live chat session (ref #6329827) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Wesley Morrison* or press *0* to return to the main menu.
[2024/01/02, 15:55:10] Webafrica: Looks like you're done, your live chat session (ref #6329827) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Wesley Morrison* or press *0* to return to the main menu.
[2024/01/02, 15:55:46] Basil Forbes: 2
[2024/01/02, 15:55:49] Webafrica: You are now entering troubleshooting mode, I will try to assist you with a series of questions which should get to the bottom of your issue.
First, I need to know the type of problem you're experiencing. Throughout the troubleshooting session, please type the *number* of the option that applies to you. You can also exit troubleshooting mode at any time by typing *EXIT*.
[2024/01/02, 15:55:49] Webafrica: Which issue are you experiencing?
You can exit troubleshooting mode at any time by typing *EXIT*.
*1 - MY INTERNET IS SLOW*
*2 - MY INTERNET IS DOWN*
[2024/01/02, 15:56:06] Basil Forbes: 4
[2024/01/02, 15:56:09] Webafrica: The response that was provided is invalid, please select from the choices provided and try again.
Which issue are you experiencing?
You can exit troubleshooting mode at any time by typing *EXIT*.
*1 - MY INTERNET IS SLOW*
*2 - MY INTERNET IS DOWN*
[2024/01/02, 15:56:49] Basil Forbes: Aftwr beeing online for 7 hours and still i have no issues resolved
[2024/01/02, 15:56:53] Webafrica: The response that was provided is invalid, please select from the choices provided and try again.
Which issue are you experiencing?
You can exit troubleshooting mode at any time by typing *EXIT*.
*1 - MY INTERNET IS SLOW*
*2 - MY INTERNET IS DOWN*
[2024/01/02, 15:57:03] Basil Forbes: 1
[2024/01/02, 15:57:07] Webafrica: Which type of internet connection is slow?
You can exit troubleshooting mode at any time by typing *EXIT*.
*1 DSL*
*2 Fibre*
*3 LTE*
[2024/01/02, 15:57:20] Basil Forbes: 4
[2024/01/02, 15:57:23] Webafrica: The response that was provided is invalid, please select from the choices provided and try again.
Which type of internet connection is slow?
You can exit troubleshooting mode at any time by typing *EXIT*.
*1 DSL*
*2 Fibre*
*3 LTE*
[2024/01/02, 15:57:29] Basil Forbes: 4
[2024/01/02, 15:57:30] Webafrica: The response that was provided is invalid, please select from the choices provided and try again.
Which type of internet connection is slow?
You can exit troubleshooting mode at any time by typing *EXIT*.
*1 DSL*
*2 Fibre*
*3 LTE*
[2024/01/02, 15:57:34] Basil Forbes: 4
[2024/01/02, 15:57:37] Webafrica: The response that was provided is invalid, please select from the choices provided and try again.
Which type of internet connection is slow?
You can exit troubleshooting mode at any time by typing *EXIT*.
*1 DSL*
*2 Fibre*
*3 LTE*
[2024/01/02, 15:57:41] Basil Forbes: 4
[2024/01/02, 15:57:48] Webafrica: 🛠️ Oh no! Something went wrong 🛠️ Please reset the chat and try again.
[2024/01/02, 16:18:58] Basil Forbes: Waiting for agent
[2024/01/02, 16:19:02] Webafrica: Which issue are you experiencing?
You can exit troubleshooting mode at any time by typing *EXIT*.
*1 - MY INTERNET IS SLOW*
*2 - MY INTERNET IS DOWN*
[2024/01/02, 16:38:49] Webafrica: *Kgopolo*: Hi there, my name is Kgopolo, how can I assist you today?
[2024/01/02, 16:44:57] Basil Forbes: I am trying to cancel my subscription
[2024/01/02, 16:45:09] Basil Forbes: Being trying to do so for last three days
[2024/01/02, 16:48:39] Basil Forbes: Hello
[2024/01/02, 16:51:06] Webafrica: *Kgopolo M.*: why do you want to cancel
[2024/01/02, 16:51:25] Basil Forbes: My monthly subscription
[2024/01/02, 16:51:39] Basil Forbes: At 58 angiers creacent brackenfell
[2024/01/02, 16:51:57] Basil Forbes: I am miving and relocating
[2024/01/02, 16:52:56] Basil Forbes: I am leaving rhe premisses by end jan 2024. Being tyring to cancel it ofe last three days.
[2024/01/02, 16:54:08] Basil Forbes: Hello
[2024/01/02, 16:55:10] Basil Forbes: I have been on this line since 7 this morning and its 5 in the afternoon please can we get this sorted.
[2024/01/02, 16:57:18] Basil Forbes: Hello
[2024/01/02, 17:01:15] Basil Forbes: Please can you respond
[2024/01/02, 17:04:05] Webafrica: *Kgopolo M.*: we have an option to move your service
[2024/01/02, 17:04:31] Basil Forbes: I am not sure yet where i will be moving too
[2024/01/02, 17:05:13] Basil Forbes: Please confirm if subscription is cancelled.
[2024/01/02, 17:05:18] Webafrica: *Kgopolo M.*: you can only do a change of ownership with the new tenants ?
etc...

I'm so disappointed I'm trying to make payment since Thursday! I work from home so funds go into FNB account then I transferred to my Capitec or I do a deposit at my bank.The transaction is saying pay R5 everytime I try to pay I called every number to webafrica no help so unfortunately I get unfriendly staff ,no Assistance what's so ever I can't work without WiFi 😭 I will change my WiFi once I get my quotes no problem but dealing with a robot on what'sapp who can't help me is terrible! I don't know who is going to refund me all my R5 I was charged the amount is saying R0.00 I need billing to change it R399 Is that so hard? I'm so upset I called and spoke to Mandisa and Craige they work from home who can't help me but they work for webafrica imagine ! It's so disappointing .

My fibre connection was done yesterday 01 May 2024.

After calling and whatsapping with very much frustration, I am still without WiFi service as I have a suspicion that the Zyxel modem is faulty.

Be it as it may, because of the pathetic service of not being able to get hold of someone to assist, please rather cancel all services before we even start because your service is pathetic to say the least.

New fibre, VC-[protected] CXNK00EB14EA

My husband contacted this joke of a company and they asked for his account details which he gave (not debit order forms or contract was signed) they told him x2 to x3 different amounts that he had to pay and he said he would not accept or sign any contracts and they have now taken money from his account with no acceptance of anything nor any service being provided. They even called to tell him they would get a manager to call which never happened and then when he said he doesnt want to talk to them an operator apologized but said a manager woukd still call and try get him to pay. These people are crooks.

I'm absolutely disgusted in Web Africa this morning I woke up to no internet I whatsapp someone who took half an hour respond and when I ask her why they taking so long this person told me they busy with other chats and I'm not the only one they assist how utterly rude to speak to me a customer since 2019 I'm appalled

Then when I finally spoke to another consultant I'm told I must wait 24 to 72 hours for a technician to came back to me in all the while I'm sitting without internet my two toddlers are at their wits end bored and now I'm getting frustrated at them

I'm seriously done with webafrica this is not the first time this incident occurs I pay full money every month but then there days when I don't have internet is this fair

I'm.moving on to Mweb I'm done really done with you

Good day

I sent a whatsapp request to change a debit account from fnb to standard bank on 22 February 2024.

An agent called Zolani S assisted with lining a new debit card on the system, today 01 March 2024, an amount of R399,00 was debited from the same fnb account which was supposed to be deactivated.

I was on a back and forth chat with Refilwe from 11:19 to 13:35, a very unproductive chat with a clueless agent who kept on asking me tedious questions on things that are on her system instead of resolving my query.

Can someone with more insight advice on why fnb account was debited instead of standard bank.

Refilled refused to provide me with the complaints email address hence I am using this platform, with her attitude and no empathy for clients I am shopping around for a more professional, efficient service provider

WebAfrica should be held to task at the National Consumer Commission (NCC) as there is no ability to complain about their service, product or business.

WebAfrica ignores all HelloPeter complaints, ignores all complaints shared to complaints@webafrica.co.za and there is no ability to contact them directly.

The WhatsApp and Live Chat is ineffective, you are blocked from being able to escalate matters and you are effectively stuck without any resolution to issues.

Issues with WebAfrica have reached more than a month with no result. Poor line quality, poor service and zero accountability or response from WebAfrica.

If I could give webafrica a number lower than 1 I would. They incorrectly accepted my fibre order. I paid and they delivered a router. After 2 months of following up for the installation of my fibre order they informed me that they do not install fibre in my area. Why did they then accept my order? None the less I returned the router with their courier and after a year of doing this they are still threatening me with a R999 bill for not retiring their router. But how? I sent them the waybill slip and number but they continuously threaten me because they cant find the router. And to top it all off they never returned my R250 fee I paid at the beginning as promised by webafrica. Their agents doesnt listen,you have to repeat the same story a million times. The worst fibre company on earth.

It took 10 days for your team to respond to an issue with an IP address, after changes you made nationally.

Then we had to re-ask for a static IP address, and although none of the settings on our router have been changed, and new IP address inserted, security cameras still not working. It is not an issue with our cameras but an issue on your side.

So for two weeks my security has been compromised, last night the neighbour had an intruder so obviously I am anxious to sort out my cameras. i believe your company often changes servers and i am not prepared to go through this trouble again.

i was given these details :

username :ald430#wafibre

password:g1mh59bv5V

IP 41.132.66.126

I now which to cancel my contract and appoint another service provider.

I moved homes and cancelled my Webafrica service via Vuma and took out another service at my new home with Openserve.

After moving in, I waited a long time for activation and installation of fibre service. I cancelled my service on 2 August 2023 with consultant Lauren Lee Zincke, and their unopened router was collected on 3 August 2023.

I took out another service from Afrihost and was active within 2 days. On 8 August, Webafrica debited my account for more than R400. I reversed the debit and flagged the debit as fraud with Absa.

I have been struggling daily with them trying to sort this out, they are sending me invoices for non payment and will ultimately influence my credit score. this when I never had any service with them at my new house.

I keep getting transferred from retentions to billings and back. Today has been 6 times. It is like they are trying to frustrate me purposefully. I need an intervention please.

[08/02, 11:04] Webafrica: *Nomthandazo*: Hi there, my name is Nomthandazo, how can I assist you today?

[08/02, 11:04] Gadija: I would like to know why you guys have debited my bank account for the passed two days for the amount pf R249 when i have never given you my banking details?

[08/02, 11:12] Webafrica: *Nomthandazo B.*: What have you been using to make payment all along ?

[08/02, 11:13] Gadija: My husband's bank account which you debited yesterday as well for my installment

Webafrica is truly a web of deception and lies. We have had no service since Thursday 27 July 2023. We logged a complaint early in the morning about 7h45. Some idiot consultant came on and told me I need to reconfigure the router. I didn't know. He/she was unable to guide me through the steps so I asked for another consultant. She told me that it is offline a logged it to technical. The what's app group is disgusting repeating yourself. When you want to cancel, then they put you through to a chick Aaisha Abdul who convincess you to stay and assures that they are working on it. Upon our frustration we started looking into other service providers and discovered we are actually paying so much more for less. Despite our discovery we decided to take the sweetly put offer of an openserve option and a months credit. I stressed that I cannot be without wifi for so long as I work remotely and I assured the company I had a good secure service provider. I cannot afford to lose my remote work. I think we have spoken to every Tom, Dick and Harry in that company all say it's been escalated all to find out it can only be escalated on the 3rd day. So they are in the habit of not telling the truth. Aaisha even gave us her email and guess what we get in response. THIS IS AN UN USED MAILBOX AND NO LONGER IN USE. SO the deception continues. We have a a screenshot to prove it. It has been 5 days no calls from vodacom. No where near sorted and I am unable to provide my services remotely. I am now at risk of losing the little I get to feed my family. To top it all they still want to hold you liable for 30 day notice and not release the line early. But wait they will take their payment tomorrow and idiot sitting without a service I pay for in advance. I want them to release my line so that I can at least get another service provider so I can at least make a little living for my family.

Just to be fair I didn't want to give web africa any star because you have to earn stars by rendering a service of high standard and improving on it it increases. We logged the call on saturday 15th july after chatting on whatsapp answering the same questions over and over finally we received the ref #146487 and from saturday nobody came out and checked only to find out they closed the call on wednesday 19/07/2023 without resolving it we got a second ref#147484 with no help and nobody responding. We have been without internet for 4 days and we need to run the business from home where the internet is our primary source. Web africa has no contact number no emails and no response to resolve this issue. Charlotte [protected]