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CB Web Services Web Africa Networks I applied for Fiber on 28 September 2023- Ticket 1341452
Web Africa Networks

Web Africa Networks review: I applied for Fiber on 28 September 2023- Ticket 1341452

Z
Author of the review
9:06 am EDT
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Good day

I have applied and paid for Fiber on the 28 September 2023 - i have spoken to several of your consultants and all of which is given me a different story

I have informed web africa that i received my power cable on 5 October and need activation - till date no activation has been done

I have sent pictures of plugged in rooter as well as Fiber box that is on to your support consultant - yet i have not been activated

I have spoken to one of your consultants yesterday and inform them i would like to cancel my service with Web Africa - as i am no happy with the service i have received - i am the one doing follow ups on daily basis only to receive feedback that is different witch each consultant - i do have the screen shots to provide you who i have spoken to as mentioned it is several people

Yesterday i informed your support consultant that i would like to cancel the service and request a refund i have informed them from the beginning this will be a business line - so it does not make sense to wait so long for fiber and without even given support. She told me that it will be activated yesterday we are a day after yesterday and almost at end of the next day and yet still i am not activated - as i will now be asking for another service provider to assist me

Desired outcome: I want a refund and cancel my service please with immediate effectMy contact nr for account 060 546 3589As per your SLA - that Activation is within 14 days or R999 will be paid backAs per agreement that installation takes 7 days

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  2. Web Africa Networks phone numbers
    +27 860 009 500
    +27 860 009 500
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    +27 214 649 500
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    The Boulevard Office Park, Block E, Searle Street, Woodstock, 7925, South Africa
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