CB Web Services Web Africa Networks I applied for Fiber on 28 September 2023- Ticket 1341452

Web Africa Networks review: I applied for Fiber on 28 September 2023- Ticket 1341452

Zainangie of Brakpan, ZA

Oct 10, 2023 9:06 am EDT

Featured review

Good day

I have applied and paid for Fiber on the 28 September 2023 - i have spoken to several of your consultants and all of which is given me a different story

I have informed web africa that i received my power cable on 5 October and need activation - till date no activation has been done

I have sent pictures of plugged in rooter as well as Fiber box that is on to your support consultant - yet i have not been activated

I have spoken to one of your consultants yesterday and inform them i would like to cancel my service with Web Africa - as i am no happy with the service i have received - i am the one doing follow ups on daily basis only to receive feedback that is different witch each consultant - i do have the screen shots to provide you who i have spoken to as mentioned it is several people

Yesterday i informed your support consultant that i would like to cancel the service and request a refund i have informed them from the beginning this will be a business line - so it does not make sense to wait so long for fiber and without even given support. She told me that it will be activated yesterday we are a day after yesterday and almost at end of the next day and yet still i am not activated - as i will now be asking for another service provider to assist me

Desired outcome: I want a refund and cancel my service please with immediate effectMy contact nr for account 060 546 3589As per your SLA - that Activation is within 14 days or R999 will be paid backAs per agreement that installation takes 7 days

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Web Africa Networks - Cancellation is impossible 2

Web Africa Networks - breach of contract and bad billing 20

Resolved

Web Africa Networks - Cancellation of contract 1

Web Africa Networks - Billings 1

Web Africa Networks - fibre installation 1

Web Africa Networks - Extorting a cancellation fee for a service they couldn't get to work over 2 months 1

Web Africa Networks - Moved houses

Web Africa Networks - Installation clawback 1

Web Africa Networks - No response

Web Africa Networks - Vumatel fibre/ webafrica

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Web Africa Networks phone numbers

+27 860 009 500
+27 860 009 500

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General Enquiries

+27 860 009 555
+27 860 009 555

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Sales

+27 214 649 500
+27 214 649 500

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support@webafrica.co.za

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billing@webafrica.co.za

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Confidence score: 78%

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abuse@webafrica.co.za

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Confidence score: 78%

sales@webafrica.co.za

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Web Africa Networks address

The Boulevard Office Park, Block E, Searle Street, Woodstock, 7925, South Africa

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