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Web Africa Networks review: Internet and customer service

MGSebopa of Randfontein, ZA

Oct 05, 2023 6:26 am EDT

Verified customer

Featured review

Good I am very very not happy with your customer agent on whatsapp Thulisiwe R . She is very clueless of her mandate . I asked her load a refund for me and she said OK. After 30 min I asked her if she is winning and" she said I can't do it" and I ask her what exactly then she said "let me do it then she said she is done" then I ask for proof and Wow she transfers me to another agent which is Siyabonga G and he is still not willing to assist .

I contacted your agents to cancel and guess what no one is available for 2 days waiting and waiting to date nothing still.

Go through my charts and see what I have been going through from the 11 Sept to date .

I can do 1000 % job to your customer. Your agents needs customer service trainings and monitoring on a daily basis . They are just there for salary nothing else . They don't give a damn about paying customers that created the jobs they are in.

Word of advise to HR you need to clean out that dept even manager is not at work at 9:15 WOW ! WOW !WOW!

I need feedback urgently !

Desired outcome: Cancelation and refund

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Web Africa Networks - Cancellation is impossible 2

Web Africa Networks - breach of contract and bad billing 20

Resolved

Web Africa Networks - Cancellation of contract 1

Web Africa Networks - Billings 1

Web Africa Networks - fibre installation 1

Web Africa Networks - Extorting a cancellation fee for a service they couldn't get to work over 2 months 1

Web Africa Networks - Moved houses

Web Africa Networks - Installation clawback 1

Web Africa Networks - No response

Web Africa Networks - Vumatel fibre/ webafrica

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Web Africa Networks Contacts

Web Africa Networks phone numbers

+27 860 009 500
+27 860 009 500

Click up if you have successfully reached Web Africa Networks by calling +27 860 009 500 phone number 17 17 users reported that they have successfully reached Web Africa Networks by calling +27 860 009 500 phone number Click down if you have unsuccessfully reached Web Africa Networks by calling +27 860 009 500 phone number 156 156 users reported that they have UNsuccessfully reached Web Africa Networks by calling +27 860 009 500 phone number

General Enquiries

+27 860 009 555
+27 860 009 555

Click up if you have successfully reached Web Africa Networks by calling +27 860 009 555 phone number 0 0 users reported that they have successfully reached Web Africa Networks by calling +27 860 009 555 phone number Click down if you have unsuccessfully reached Web Africa Networks by calling +27 860 009 555 phone number 3 3 users reported that they have UNsuccessfully reached Web Africa Networks by calling +27 860 009 555 phone number

Sales

+27 214 649 500
+27 214 649 500

Click up if you have successfully reached Web Africa Networks by calling +27 214 649 500 phone number 0 0 users reported that they have successfully reached Web Africa Networks by calling +27 214 649 500 phone number Click down if you have unsuccessfully reached Web Africa Networks by calling +27 214 649 500 phone number 3 3 users reported that they have UNsuccessfully reached Web Africa Networks by calling +27 214 649 500 phone number

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Web Africa Networks emails

support@webafrica.co.za

100%
Confidence score: 100%

Support

billing@webafrica.co.za

78%
Confidence score: 78%

finance

abuse@webafrica.co.za

78%
Confidence score: 78%

sales@webafrica.co.za

77%
Confidence score: 77%

sales

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Web Africa Networks address

The Boulevard Office Park, Block E, Searle Street, Woodstock, 7925, South Africa

Web Africa Networks social media
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Nov 21, 2024