Web Africa Networks review: Worst service ever

I have left so many reviews about this HORRIBLE service already, they don't even have the decency to reply.

Yesterday I canceled my fibre because I am so tired of fighting with these people. I have been ignored, lied to, incorrectly billed, misinformed and been given more false promises than a broken relationship. So when I finally reached my limit, I canceled. The agent literally argued with me for an hour trying to "resolve" the issue with more false promises and discounts. After asking to just cancel my fibre for the 4th time in that hour, he slammed me with a R999 cancelation fee. Shocked to my core, I addressed it and asked what it was for, I was transferred to a different department.

The conversation I had with the other agent was so confusing as she couldn't even structure a decent sentence and then proceeded to be rude to me when I asked for a clearer explanation. Her explanation was that I'm being billed for fibre services that the company has to cover, which made NO SENSE at all. I had already paid my subscription for the month and I am canceling the fibre so what fibre services do they have to cover? They have been billing me R1029 for the last 3 months for speeds I haven't received. They charged me for an upgrade that took WEEKS to be activated - billed me pro rata and an additional whole month without upgradinf my speeds - that error still hasn't been credited to this day! Then they want to charge me R999 to cancel my fibre.

Eventually, not being able to sway my argument, she said it's company terms, when I asked her to send me the terms she proceeded to ask me questions like did I pay my installation, do I have a router to return, ect. Trying to justify the cancelation fee.

Finally, it's the day after I cancelled and I don't know what kind of sick joke they're playing, but now I have no internet at all. I have paid my monthly service, the cancelation is due September which is 2 months in advance? This is the most incompetent company I have ever had to deal with. The most disgusting excuse for services!