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Web Africa Networks

Web Africa Networks review: Sky business practices/ethics 1

J
Author of the review
4:54 am EST
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It is impossible to cancel any service @ webafrica.

If you click on Cancel My Service on the website, it takes you to Live Chat.

There is no option on live chat to cancel your service, you are then transferred with this message; You are being transferred to an agent, please wait while I connect you...

I have been transferred to various incompetent support members like; Tebogo N and Majied P. Once I explain that I am moving on 29-12-23 to a premises where they don't supply fiber, I get transferred again to someone else that is mare incompetent. Then you get this message; Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT.

I have waited for 30min plus, and then you have to start all over.

I tried to phone the sales line and was connected to a lady that sounds like she is running a daycare, and when I told her that I need to cancel my service she suddenly couldnt hear me on the phone. She told me that there is no contact method for accounts other than live chat.

You are being transferred to an agent, please wait while I connect you...11:18

It is now 11:40 and still no reply.

11:44 - Live Chat session ended. Your reference for this session is #6175303. Press 0 for main menu.

Desired outcome: People should be warned that webafrica has no business ethics.

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R
R
Rizwaana Karodia
US
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Dec 06, 2023 4:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Web Africa is completely unethical. Please don't take out contracts with them. It's impossible to get assistance on their " live chat " because no agent ever comes back to contact you.

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  1. Web Africa Networks Contacts

  2. Web Africa Networks phone numbers
    +27 860 009 500
    +27 860 009 500
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    General Enquiries
    +27 860 009 555
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    +27 214 649 500
    +27 214 649 500
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  3. Web Africa Networks emails
  4. Web Africa Networks address
    The Boulevard Office Park, Block E, Searle Street, Woodstock, 7925, South Africa
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    Dec 21, 2024
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Web Africa Networks Category
Web Africa Networks is ranked 130 among 310 companies in the Web Services category
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