CB Web Services Web Africa Networks Sky business practices/ethics

Web Africa Networks review: Sky business practices/ethics 1

Jaco Du Toit of US

Dec 04, 2023 4:54 am EST

Verified customer

Review updated: Dec 06, 2023

Featured review

It is impossible to cancel any service @ webafrica.

If you click on Cancel My Service on the website, it takes you to Live Chat.

There is no option on live chat to cancel your service, you are then transferred with this message; You are being transferred to an agent, please wait while I connect you...

I have been transferred to various incompetent support members like; Tebogo N and Majied P. Once I explain that I am moving on 29-12-23 to a premises where they don't supply fiber, I get transferred again to someone else that is mare incompetent. Then you get this message; Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT.

I have waited for 30min plus, and then you have to start all over.

I tried to phone the sales line and was connected to a lady that sounds like she is running a daycare, and when I told her that I need to cancel my service she suddenly couldnt hear me on the phone. She told me that there is no contact method for accounts other than live chat.

You are being transferred to an agent, please wait while I connect you...11:18

It is now 11:40 and still no reply.

11:44 - Live Chat session ended. Your reference for this session is #6175303. Press 0 for main menu.

Desired outcome: People should be warned that webafrica has no business ethics.

1 comments

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Rizwaana Karodia

1 comments

Rizwaana Karodia of US

Dec 06, 2023 4:38 pm EST

Verified customer

Web Africa is completely unethical. Please don't take out contracts with them. It's impossible to get assistance on their " live chat " because no agent ever comes back to contact you.

Web Africa Networks - Cancellation is impossible 2

Web Africa Networks - breach of contract and bad billing 20

Resolved

Web Africa Networks - Cancellation of contract 1

Web Africa Networks - Billings 1

Web Africa Networks - fibre installation 1

Web Africa Networks - Extorting a cancellation fee for a service they couldn't get to work over 2 months 1

Web Africa Networks - Moved houses

Web Africa Networks - Installation clawback 1

Web Africa Networks - No response

Web Africa Networks - Vumatel fibre/ webafrica

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Web Africa Networks Contacts

Web Africa Networks phone numbers

+27 860 009 500
+27 860 009 500

Click up if you have successfully reached Web Africa Networks by calling +27 860 009 500 phone number 17 17 users reported that they have successfully reached Web Africa Networks by calling +27 860 009 500 phone number Click down if you have unsuccessfully reached Web Africa Networks by calling +27 860 009 500 phone number 156 156 users reported that they have UNsuccessfully reached Web Africa Networks by calling +27 860 009 500 phone number

General Enquiries

+27 860 009 555
+27 860 009 555

Click up if you have successfully reached Web Africa Networks by calling +27 860 009 555 phone number 0 0 users reported that they have successfully reached Web Africa Networks by calling +27 860 009 555 phone number Click down if you have unsuccessfully reached Web Africa Networks by calling +27 860 009 555 phone number 3 3 users reported that they have UNsuccessfully reached Web Africa Networks by calling +27 860 009 555 phone number

Sales

+27 214 649 500
+27 214 649 500

Click up if you have successfully reached Web Africa Networks by calling +27 214 649 500 phone number 0 0 users reported that they have successfully reached Web Africa Networks by calling +27 214 649 500 phone number Click down if you have unsuccessfully reached Web Africa Networks by calling +27 214 649 500 phone number 3 3 users reported that they have UNsuccessfully reached Web Africa Networks by calling +27 214 649 500 phone number

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Web Africa Networks emails

support@webafrica.co.za

100%
Confidence score: 100%

Support

billing@webafrica.co.za

78%
Confidence score: 78%

finance

abuse@webafrica.co.za

78%
Confidence score: 78%

sales@webafrica.co.za

77%
Confidence score: 77%

sales

More emails

Web Africa Networks address

The Boulevard Office Park, Block E, Searle Street, Woodstock, 7925, South Africa

Web Africa Networks social media
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Nov 21, 2024