Web Africa Networks review: Unauthorized credit card charges, wrongfull billing

Web Africa debited my account for almost R2000 for top-ups. I did not request it on my uncapped VoIP line. I hardly use the line, but it is handy if you need it. I contacted them and tried to resolve it. I was told they would look into it. In the interim, I reversed the Debit order. This morning i got a message from the bank that Webafrica had made an online payment to themselves through the customer portal for R1931. This is fraud, in my opinion.

The calls made on my Voip line were to Albania, Russia, the United Kingdom, Zimbabwe, and Morocco. I do not know anybody in those countries; I have two numbers I use the Voip for and hardly ever use it. It is mostly for times when I am low on airtime.

I have tried for the past 2 hours to resolve this and still have no help; I had to contact the bank and cancel my bank card because they compromised it. This is another headache i now have to deal with because they are incompetent and unwilling to admit they made a mistake. In the meantime, i have lost almost R2000. And this while I am unemployed.

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