Wells Fargo
Reviews and Complaints

A personal banker offered me $50 to open a checking account, but claimed he couldn't find a copy of the certificate. I told him to send the $50 certificate along with the account opening forms to my home. He opened a checking account and a savings account for me without my authorization and signature, but never sent the $50 certificate to me. When I complained to their toll-free number, I was told that I would receive my $50 certificate and that I would not be charged any fees. However, both statements were false.

I am writing on one last attempt to reconcile the problems with my account. I had several small check card purchase which for one reason or another did not go through until after my account had run low. I was charged $34 for 6 or 7 purchases under $10. I was under the impression that these purchases would not go through on my debit card if they were not going to be covered and/or taken out immediately.

In the past I have liked your service but other than availability in most cities, there is nothing irreplaceable about it. I closed my account immediately after seeing these charges as I'm working in Osage, WY for a few months. My sister is handling my local business, she has power of attorney for that purpose.

If you would consider refunding these charges I would reopen my account as I noted, it is convenient. I have a direct deposit of $400-600 per week.

There are no penalties if you payout your mortgage at maturity. Not sure what a lawsuit would be based on? And WFF will renew your mortgage if you can't get financing elsewhere... Hopefully for the period you had the mortgage you got your credit back into shape and can re-finance at a bank for a much better rate.

I have taken steps t0 launch a Class action lawsuit against Wells Fargo, We are in the same boat as you, thier early payout penalties can and should be waived if they inform you to seek other lenders on your maturity date, basically they are instructing you to payout your loan when you are not in default.

The usual payout penalty is more than half of what they ask, but they want you gone, this was all just a cash grab, take your interest for however long was your term was and goodbye

if you want to join in e-mail me for details

Cody32007@hotmail.com

Together we can make a change and save innocent peoples properties and assests

Wells Fargo should be avoided at all costs

Managers were not aware a decision to cancel mortgages was coming. Wells Fargo will do everything possible to help people refinance there homes. In many cases Wells Fargo will be taking a loss to help people out. Wait till maturity, see a mortgage broker, if that doesnt work Wells Fargo will most likely do a short term re-finance till your credit situation improves. Wells Fargo is not responsible for the declining real estate market.
-An employee for WFF

What gets to me is when you have a certain balance, you go and do a couple of $2.00 purchases like the post office or something and you go back home, check your account and they are posted. THEN, the next morning, you look at your account, those 2-3 items are now pending, and the $123.00 to the insurance company went through, and now you have not only $35.00 NSF fees, but returned check fees for $35.00 so that's $210.00 of fees. They only say, maybe you need to keep a transaction record written down and there's nothing they can do. Hmmm. Ok, I get my daughters social security money on Friday, already set up for direct deposit. I'm calling them tomorrow to see if I can get it stopped. If I can't I'm going to close down my account so they can lose out on all the $520.00 or so of fees they have collected from me from the past 15 days, have my Social security check returned because the account was closed down, get my electricity cut off, with 2 kids at home, get me booted out of my apartment because my Unemployment check next week is not enough to cover my rent and hope that the Social Security will get a check to me within the next week. Such BS, and no i'm not a lazy person. I have 3 degrees going for my Masters and just tired of all the BS of having an account with WF. Does anyone know of a great bank out there?

WELLS FARGO:

Desiree and Justin at customer service. I very much dislike the way Wells Fargo does the posting order that nearly always entails a higher overdraft fee to the customer. I want CHRONOLOGICAL posting not biggest to smallest which always serves the big banks interest in OD fees. You guys are honestly frustrating me to the point that I will soon close the account and that of my spouse and do my business elsewhere. I don't lke being lectured the way I was by Justin that I agreed to all the small print about Order of Posting ^&^^ *&^(^. Shame on Wells Fargo and please stop lecturing people who bailed you out. We didn't lecture you when you took our money. Next time u act this way I am gone and it will feel damn good!

Part of letter I mailed the President of the United States today.

I wrote this letter after reading the speech you gave in Ohio where you said "And I can promise you, there will be more fights in the days ahead. We're having one of them right now, because I want to charge Wall Street a modest fee to repay taxpayers in full for saving their skin in a time of need. You can rest assured, we're going to get that money -- your money -- back, each and every dime."
Obama concluded, "I didn't run for president to turn away from these challenges. I didn't run for president to kick them down the road. I ran for president to confront them, once and for all."

My TIME OF NEED is NOW I need some of the stimulus money that was handed to the banks to SAVE MY SKIN. REDUCE my interest rate, SAVE my house that I’ve lived in since 1979.

One company you need to confront is Wells Fargo Home Mortgage. My current mortgage rate is 8.62%. My mortgage is $54, 000 but with escrows, taxes my payment is $1, 027 per month. My mortgage problems started in Dec 2008 when I fell behind in my payments. It’s been a horror show since then. I provided all the paperwork Wells Fargo required for a loan modification, they lied, everytime I spoke to someone it was a different story. I spoke to Wells Fargo 2-3 times weekly from Dec 2008- Jan 2010.

On Jan 19, 2010 I received a foreclosure letter from xxxxx Law Offices. Saying I was behind 4 months. I called Wells Fargo the Loss Mitigation specialist looked at my payments history, agreed there were mistakes. Said talk to Customer Service and get a payment history print out.
Which I never received.

In 30 days I could be foreclosed on, what am I supposed to do .

I’m not asking for a handout or anything for free. I just need HELP.
I’m looking for what was promised lower interest rates, my house not going into foreclosure.
That is what the stimulus money was for, not for mega bonuses, lavish parties.

I’ve called a counselor numerous times at HOPE NOW but never got a return call.
As I was typing this letter to you I received a fax from xxxxx Law Offices if I want to reinstate my loan I need to give them $6, 625.25 ($1, 410.54 in legal fees) before Feb 3rd after that date the fees get higher.

Please HELP me, thank you.

Elaine

I have a friend trying to buy a house at this time and is going through the same crap. He was suppose to close Nov 19, 45 days after putting the contract on the house and has still not closed because of Wells Fargo Mortgage incompitence. The loan officer and her manager are both idiots. I will never recommend Wells Fargo to anyone. He is ready to walk away from the house and tell Wells Fargo to go to hell.

****EXECUTIVE COMPLAINT CONTACT NUMBER FOR WELLS FARGO HOME MORTGAGE***

If you have ANY issues with a refinance, please contact [protected]. This is a direct number to their "Executive Resolutions" department which nobody wants you to have...well, now you do.

I am going through the same thing and I am definately in, I actually had a forbearance agreement with them until this month 1/6/10 to be exact where I was to pay a decreased amount until they did the figures to see if I qualified for the Obama act...I just received a summons to court for foreclosure scheduled the beginning of February. They are sheisters because I have representatives through Home Rescue LLC who has been working with them on my behalf since Sept 09. A few weeks ago they sent me a letter stating that they sold my account to another Wells Fargo division and have been trying to contact me, they know that if we make arrangements over the phone that I breach my contract with Home Rescue and they will no longer represent me..they are sneaky, sneaky, sneaky..and have no regard in the lives and well being of their clients and I do plan to be a voice in this matter!

I agree as well, we have been in the Loan Modification process and only have phone interaction, you are completely vulnerable, not one supervisor has returned a call to us and now although I have a tracking # to prove they received our signatures and documents they are saying they never received it. Where does someone go to fight this type of service, we are good people trying to resolve our problem and the treatment is unacceptable and demeaning.
Who can help us?

I agree 100%! My wife collasped while teaching in her classroom and the subsequent medical bills were more than we could handle. They were not willing to negotiate at ALL. We had to short sale and paid $3000 dollars of our savings just for them to allow us to short sale. The money was never even applied to the remaing balance. There is a special place where its HOT for the people who work there.

We are so in. I am ready. They are truley messing with peoples livelyhood. It is not fair. I bet they sit back and laugh at us all as we are stressing.
Okie Chiarian

We are in. We have been jerked around by Wells Fargo for over a year now. We have everything documented. Names, employee numbers, the whole nine yards! Our home is set to forclose in 4 weeks because of their errors.

THIS IS WHY THEY ALL SHOULD HAVE BEEN LE GO TO FAIL...THEY ARE NOT ACCOUNTABLE FOR ANY OF THE FUNDS THEY RECIEVED FROM THE VERY PEOPLE THEY RE NOW REFUSING TO HELP..sHAME ON WELLS FARGO LET THEM FAIL..iT'S CALLED CAPITOLISM.

Wells Fargo has wasted almost 4 1/2 months of my time and most importantly it closed
the door on the hope it gave me to make my house affordable. I too, qualified for the modification according to government regulations and they denied the case. When asked how this could be possible, they gave me endless excuses and reasons, none of which make any sense at all. I would not only be part of a class action suit, I would also like to see their mask of "concern" pulled off of their face.
WELLS FARGO IS PLAYING GAMES WITH PEOPLES LIVES. Their is no excuse for such insensitive practices.

Wells Fargo will continue to report you late even if you are on a repayment program and stay current with the payments until the whole amount is paid up. They report you late each month because they apply the payment to the oldest month's bill.

OMG! I have a credit card through Wells Fargo and I got behind on the payments, so they also got me to agree to a repayment program that is directly taken from my checking account each month. My husband and I are also going through unemployment/layoff issues! We are just trying to hold out and try to keep our credit decent incase things do start looking better in this economy! I hope they are not screwing us too! Chapter 11 may be our only way out! I do have one complaint about Wells Fargo, their customer sevice people are rude as hell! One lady actually hung up on our husband when he said he could not make a payment by a certain time and then after that is when they called about the repayment plan! Come to think about it, we are probably getting screwed!

We are going thru the same thing. I am so pissed after seeing a story today on CNN about others dealing with the same thing we are, Mtg companies try to get you to do a repayment plan, you do everything to the dime as they asked, then a week or 2 passes and they state we were not cooperative or returning their calls. BS! So we go and redo everything and they say the same crap 2 weeks later, or we get some dumba** employee that doesnt have a single clue how to handle it .
there HAS TO BE something done about this, they are screwing us over!
We go with Wells Fargo and I would never recommend them to anyone EVER!
I hope they go under with no bailout at all.

I just got that email today but I don't even have a Wells Fargo card. So it doesn't apply to me. I do think it is a scam there. That is just random. They are probably just trying to get your information and use them or something. Well don't let them. Emails and the net can't always be safe so be caution.

I have experienced the same and this is just for a mortgage preapproval. kim frazer, sandra knowlton and kevin gannon is fos...I have waited over 1 month for a preapproval letter. the supoosedly sent my information to the wrong place. a bunch of nonsense. I am beyond annoyed to the point I will be nasty to them. Reading all these reveiws I am going to forward this to the coperate offices

I agree with you. First they sent me an email telling me that they can give me a rate at 3.7% and they cover all the closing for refin. After I submitted everything they told me they can only gave me 4.125 and part of the closing.

I said No to them and I got a credit report yesterday came in the mail. Today I emailed the agent asking how come they pull my credit out without my confirmation and the lady was totally rude.

I will never do business with them again.

Alexander Cohen and Kevin Gannon are absolute liars and sleaze balls. They completely screwed me out of my deposit on a property. They overlooked very important parts of a condo complex I was approved for forcing me to miss my closing date and lose my deposit. They kept assuring me I would be approved with an extra 10% down but never responded to me causing me to have to go to litigation over my deposit.

STAY FAR FAR AWAY FROM THESE CROOKS!

Alexander Cohen
Home Mortgage Consultant
Office: [protected]
Mobile: [protected]
Fax: [protected]
100 Cummings Center
Suite 146Q
Beverly, MA 01915
Directions

Email me: alexander.l.cohen@wellsfargo.com

Kevin M Gannon

Sales Manager
Office: [protected]
Fax: [protected]
Mobile: [protected]
Contact Us

100 Cummings Center
Suite 146Q
Beverly, MA 01915
Directions

I was unemployed for a year and a half. I went from 90 days past due to 5 days past due. I told a rep that I would make my next payment in a week and a half. He said he would enter that into my account. They are still harassing the hell out of me, each person who calls saying that I didn't make what they consider a valid agreement.

Anyway, I'm so fed up with their crap that I logged into my account at www.wellsfargo.com, and changed my two phone numbers in my contact info to two of THEIR phone numbers.

So now, when they call to talk to me, they will be talking to themselves.

I recommend anyone with a WF account to close it and move it to another bank now. I was screwed over five days. WF refuses to fix their errors. I have moved my finances to their competitor. I also am filing a lawsuit against WF for my damages. They will have to send their $500 per hour attorneys to defend them at court. Maybe they will listen to their customers better after a good lawsuit. Get the word out, everyone get their money out of Wells Fargo & Company. Bringing them to justice, in COURT.

Thank you,
Daniel.

Wells Fargo is a terrible bank in my opinion. If you are banking with them you may want to reconsider. If you are not banking with them but you are considering doing so, you may want to think about this a little more. This is a very low quality customer service bank. It is very unpersonal and does not care about its customers at all. Furthermore, they are quite dishonest. They stolen out of my account over $800.00 simply because my step-son's account got overdrawn. My step son is an adult. I have no control over his actions or over his account. I had no access to his account or knowledge of the status of that account. They claim that because I allowed my wife to have access to my account and because she had also access to my step-son's account that somehow these two accounts are linked or related. Total nonsense. This bank is a total scam!

I bank at the warm springs marketplace branch of wells fargo, Las Vegas Nevada. I walked up to the teller unsure of how much money was in my account, and I was told that I had about twenty dollars. I asked if anything was pending, and I was told no. Feeling safe and assuming I had overdraft protection as I was told when I opened the account, I made two more charges that day.

Unfortunately, the teller was wrong, and I still had a pending charge. Therefore, I was charged three overdraft fees, two for the purchases made that day, and one for the pending charge. I accept responsibility to for the pending charge one, even if I do feel it's unfair. When I went to the manager to ask if she could fix this, since it was her teller's mistake, she nicely offered to take ten dollars off as a courtesy. I appreciate this, but that doesn't change the fact that I now have three overdraft fees totaling over 100 dollars.

I make nine dollars an hour and I work very hard for my money. Last month I paid an overdraft fee that was also not my fault (merchant charged me twice for a book instead of refunding it) but I really cannot afford to pay three of them in one month.

RIPPING PEOPLE OFF AND SHOWING THE LEAST CONSIDERATION FOR THEIR CUSTOMERS...AND THE AWARD GOES TO...WELLS FARGO!

I had the same thing happen to me. I had opened a new acct because there was a fraudulent check posted to my acct. I opened the new acct and 162 dollars was transferred from the old acct to the new one. I called Wells Fargo to verify that yes, I had this money IN my acct. The phone banker said yes. I made sure I had no pending charges. I had her check 3 times. She said no, this WAS the amount I had. So, I went out and purchased groceries. When I got home, I had 20 dollars left. The next morning I woke to find 5 past paid entries added to my new account (none were "pending") plus the 3 new entries I had just done.

In all, I was over drawn by 137.63 dollars without the fees. What's worse, I had a 52 dollar pending amount I spent on groceries. Payday was days away.

Well, I was on the phone with WF which denied the banker did anything wrong, in fact, they maintain I should have had overdraft protection.

I owed as of yesterday 207 dollars WITH the fees from 2 bounced ATM withdrawls. The only good news is that the grocery purchase of 52 dollars was paid in full.

I know when I visited my old acct that the chunk of paid items were transferred from the old account to the new acct. causing a double dip for the bank AND the excuse to levvy fees on me.

I'll be moving OUT of WF as soon as I clear this mess up.

I would love to join you in your pursuit to sue Wells Fargo Bank. They have put over 20 day hold on checks, stole, and the left hand has NO clue what the right is doing. I have been told they were to release charges and then had them not do it. It is a nightmare with them.

I have been submitting documentation every week, for over 4 months, trying to get a modification loan, each time they are requiring more and different and revised documents (over 25 times), and each department doesn't know what the other department is doing, after submitting the documents for the 25th time, and all documents that they wanted were up to their 500 requirements, they sent all the documents to the short sale department and apologized. Then I had to spend days and days getting it out of short sale to be sent back to the modification department for review all over again, then they insisted (after it was all approved) that they needed additional documents and that the process had to start all over again.
I totally believe 100%, that Wells Fargo, does not want to modify mortgage loans, they just want to keep your property, and that this plot of modifications is just a ploy, and that they NEVER intend on modifying anyones loan!
Chad, TX

I can't believe I forgot to add this, but I called them up one time and they told me I was eligible for a modification. So I said sure, let's see what we can do (although i have been current on my payments). Some woman came on the phone and tried working the numbers out and told me my debt to income ratio was too high. I told her, well wouldn't that be a good reason for you to modify my loan? She said no. Then I told her that the debt to income ratio was wrong because my husband and I actually split the bills. She said it didn't matter because the bills were in my name only, so that didn't work. I was aggravated by the whole process and asked her why even bother with this if they don't give anyone a chance? In a very rude tone of voice she said, "IF YOU DON'T LIKE MY ANSWER TO YOU, GO TALK TO OBAMA."

I swear it. It left me speechless. So I hung up on her.

My story is the same, but the difference is that I have been given a new modified loan through the loan modification dept after a year and a half of rudeness, harrassment, and lies, not to mention constant repeating the same story over and over to customer service reps from every state in the union...

The Modification Dept namely the person that supposedly worked personally on my modification STEPHANIE ID # OZ8 said that I didn't send in some important paperwork. She then (without notifying me) canceled the contract that was already signed with the new agreement, the amount of payments behind put at the end of the loan, new % rate, and lower payment that was due Dec. 1, 09. The reason was for not sending in a faxed copy of my divorce papers and a $331.62 payment for costs. Stephanie said that the $331.62 was waved because I told her that I just couldn't afford it at the time. This was in November.. I did send in the divorce papers within minutes of speaking to her. I have proof of the fax and tried to tell customer service that I had sent in the fax of divorce papers and that the $331.62 was waved by phone with Stephanie. I have since sent in a money order for that amount and have sent in the proof of the date that I sent in the divorce papers. It's a good thing that I kept excellent records through all of this !

I was notified after the fact of all of the above that now my home was in foreclosure for not submitting the copy of my divorce...and paying the $331.62 to complete the entire process. I was sent a letter from a attorneys office and talked with the person handling my case. She said that they would be putting the home up for sale in 8 days!

I called H.O.P.E. and had a agent by the name of Ruby go on a three way call to help me get through to someone that could clear all of this up. Remember...Wells Fargo has all of the documents (they found the copy of my divorce papers that I sent and told me to send in the $331.62 to get things back on track...

Loooong story short it is now Dec 3rd and I don't know if I have it straightened out or not//////I was on the phone today for over 5 hours and I still don't have a yes or no answer from anyone there!

I have the money for my first payment that was due on Dec.1 with the contract, but I can't get a answer if I still have it or not...

FOX NEWS and a CLASS ACT LAWSUIT IS IN ORDER for all of us that are being put through this needless harassment and unnecessary emotional trauma. GIVE US THE NUMBERS TO THE PEOPLE THAT ARE HANDLING OUR CASES ! THEN GIVE US THEIR SUPERVISORS NUMBERS...We are all out here losing our homes one after another...Going through the same treatment from your company...andyou are just using the customer service workers as a wall to protect your sorry ###...

If anyone wants to contact me my email address is astoria_jan@yahoo.com I will gladly help to pursue any action necessary to help others out there in my situation. A few thousand of us could make quite a stink using the media...! Fox News would love this story, I'm sure...

Best Regards, Janice L Brown

Best Regards, Janice L Brown

****EXECUTIVE COMPLAINT CONTACT NUMBER FOR WELLS FARGO HOME MORTGAGE***

If you have ANY issues with a refinance, please contact [protected]. This is a direct number to their "Executive Resolutions" department which nobody wants you to have...well, now you do.

I had the same issue (don't know if it was the same girl), because I am going out of the country the week we pay for the mortgage. I asked if they could make a note of it in the system and give us a grace period to pay for it the following week when we come back. She said no and that the late fee still applies, but that she would note it anyways so that they wouldn't sick the bill collectors on us.

Well gee, thanks for working things out!

I also had a really bad customer support experience with them on a separate occasion. Maybe they moved Lisa to the refi department!

my husband co signed on a loan for my son and the car dealer signed him up with wells fargo and they messed up the automatic withdraw from my sons account and did not do it one month and then they contact us the next month and say it is late and now he owes two months i told them off first of all for screwing it up in the first place...they were able to take the first month or two and then they just stopped. they said he would have to fill out an automatic withdrawal paper and they mailed it to me I filled it out and had just mailed it on friday...so i know they had not recieved it when they did what they did. my son has a pnc account and we have a sovereign account...friday evening i see that they had taken 3 payments of 218 from my account and one was taken out the day before my husbands pay went in putting us int he hole and fees then they proceeded to take two more out on friday evening and they came out before the bills that we had already set up to come out came in and then they all hit at once and 7 more fees. how can they go into our personal account without our authorization and do that? we never even gave them our account information so where did they get it? I am totally ticked off. this to me is the same as stealing someones debit card and using it illegally i am contacting a lawyer tuesday and also notifying the bank that someone has stolen my account information and stolen from me...charging them with theft.

Wells Fargo Also drafted funds out of my bank for 1 month and enought for half of nexts months bill without my permission or my wife. we called them about this they said my wife gave them authorization.She hasn't talk to them at all. per our phone bill we didn't even call them on the day they said we did.the bill was only 5 days late.after 2 weeks of calling and getting the run around they sent me a letter saying wells fargo auto finance will NOT return the money. something needs to be done about this company.anyone have any ideas what to do please email me at bking16@triad.rr.com

Good luck. I am at my wits end and almost looking forward to moving to a new state due to a possible job transfer. The good Lord knows that there are not that many jobs around this area. Might be renting, but so what it is not worth all this headache, stress, wondering if things are really going to go as they say. It is a total nightmare. Try getting help from the CEO of Wells Fargo maybe there is something he can do to move things and get you with a more respectful agent and one who is honest. Not many of the reps I have spoken to have been all that helpful. I have faxed until my finger was all worn out with documents and more statements, paystubs. ACCKKKK! I agree with everyone here. WF you have bad karma .