Wesley Chapel Toyota
Reviews and Complaints

In May , my wife and I purchased a used 2019 Toyota Highlander from Wesley Chapel Toyota. A major factor in purchasing the Highlander was due to information obtained from a sales representative employed by Wesley Chapel Toyota named Caleb H. While test driving the vehicle, I asked Mr. H. if the maps were up to date on the navigation system. Mr. H. informed my wife and I that the vehicle was equipped with Apple CarPlay and Android Auto and that as long as we had a smart phone with access to navigation apps such as Waze or Google Maps that we would not need to update the maps. We relied heavily upon this information obtained solely from a representative employed by Wesley Chapel Toyota. After purchasing the vehicle we realized the vehicle did not have CarPlay functionality. I was then referred to the used car manager at the time Jason H. who has never returned my phone calls. It's been two months and still no resolution or compromise by Wesley Chapel Toyota.

I bought a car November 2nd of 2020. Today (January 13th) I started hearing a weird noise coming from the front. I brought the car to a local Toyota dealership (different then Wesley Chapel) and they said they found numerous non genuine parts on the car. They also said that it appear it has been in an accident (which was never disclosed at the purchase of the car). The service department mentioned this car does not meet certified quality & they would have never even sold the car on their lot in this condition. Because of the after market, and all the issues he found - he mentioned he cannot service the noise under warranty - and no dealership would because of these issues. I now seem to have a $25k paper weight. I've tried contacting the business multiple times over the course of today to see if they'll resolve the issue - but keep getting the run around & not connected with someone who can actually help. They where dishonest & misleading in the sale of this car.

On April 20 I dropped off my leased 2020 Toyota Camry for the 5,000 Mile Complementary Service.(I made an early morning appointment for Saturday, April 21. I filled a form out, listing additional items needed attention. (Noise when making turns and also low air pressure indicator light was on. Late Saturday morning ( April 21) I received a call from a Wesley Chapel Service Department Representative and she indicated that they found out what the problem was it was making the noise and fixed it. They also indicated that I had a nail in my tire and that was the problem it would cost about $40 for them to fix it. I approved the cost to patch. Hours later when I have heard nothing from the service department a call them they put me in touch with a representative and she indicated that there was a another hole in my tire and it was in the sidewall. They charged me $242..13 for a new tire. I inspected the tire and the hole was NOT on the sidewall. They lied!

We have been trying to cancel our Gap contract and our extended warranty co tract through Toyota once February 25. I have called every week asking if they needed anything and they kept saying no and that the checks would be out in 6-8 weeks. On April 1. 2021 , I get an email that says they need verification and a different form. Red flag number 1. I sent all information and then never heard back from my finance guy. April 21 we had a different person reach out since we had to contact Lithia motorgroup and they said they took care of it. Now on April 27 the original finance guy got back to me and said it would be another 4 weeks but it could take 6-8 weeks. So I have already waited 9 weeks and they want me to wait longer. It seems like after you buy their car, they don't care about doing anything you need. Left name and number several times for GM but never got a call back. Front desk hung up on my husband and my self multiple times. Very disgusting how they handle it

I hate it had to come to this but I really tried. I have bought 3 cars from here. I've been trying to get this resolved since January. I have called and text. I purchased the Toyota late Dec. The pay off amount of the the Audi I traded in was not calculated correctly and I end up having to pay the difference of $85.99 in which I was told I would be refunded. (See attachments). I was told the check was overnighted weeks ago. I have yet to receive. I have been civil and patience. I spoke to the receptionist today. She said no one in accounting was available. I advised to find someone for me to talk to, a manager or someone. She placed me on hold for about 10 or more mins and then disconnected the call. I called back left my name and number with Jack. today to have someone call me. I feel like I deserve my $85.99 plus an additional payment of $100 for my time, effort, and aggravation over the last 4 months. If I owed Toyota money, they would be calling and emailing me every day, threatening collections and all sort of things. I would also like an apology.

On may 13 I purchased a 2019 Nissan Sentra from Toyota Wesley Chapel. They said I had limited warranty for under the hood. I learnt later that that's call powertrain limited warranty. Fast forward a year later December. I have been calling Toyota and they have been nothing but rude and dismissive. I asked them multiple times about my warranty and they have not being able to help me. Thank God my car hasn't broken down. I called a company that they gave me and the company said that they have no record of my car being registered for warranty. I also called the company on my paperwork that I got for the car and the company said that they have no record of warranty for my car. I don't understand how it's been over a year and no one can direct me with the correct warranty company for my vehicle. I was told someone in finance would cal me but no one had called and I'm sure no one will because they seem to not care after Toyota sells you a car. I would never go back to Toyota Wesley chapel to buy a car and I don't suggest anyone go there. Customer service is the worst.

On 09/02 I purchased a new 2021 Toyota Camry from the Toyota Wesley Chapel dealership. On or about December my car started having problems with the coolant warning light due to an alleged coolant leak. On mid January 2022 I took the car to the Toyota dealership to check the coolant leak problem. I the car was inspected by Toyota mechanics and confirmed to be in good condition. A few weeks after the coolant leak problem started again and I had to filled the empty coolant container in two occasions. On or about Feb 7 I took my Camry to the dealership shop again due to coolant warning light being activated for loss of coolant fluid. I was told the next day by Toyota mechanics that the radiator was busted and the new replacement radiator will take approximately two weeks and a half to arrive. As a result I was provided with a rental vehicle. Based on the fact that my new car was purchased brand new less that 6 months ago , it has only 8,000 miles driven and I had to take to the shop twice for the same coolant issue I am requesting that dealership replaces my faulty vehicle for a new vehicle with similar features. I think this is a fair request .

Date of transaction was 12/07. Amount of purchase for loan $26,934.44 Nature of dispute: After purchasing my vehicle 2012 Cadillac Escalade with 135,305 miles at the Wesley Chapel Toyota the service engine light and traction control lights come on while driving it to my home in Orlando, Fl. from the car lot of Wesley Chapel, FL. I immediately called my sales agent which directed me to bring the vehicle back for repair. I vehicle returned the vehicle for repair the next day and returned to get the vehicle after two days when I was advised it was repaired. I drove the vehicle home and the same issue occurred two days later. I advised my agent again as well as several repair managers at Wesley Chapel and all of them continue to give me the run around at this point passing me to the next person. I was advised to take the vehicle to a repair facility near my home which I did and gave Wesley Chapel service department managers the invoice and diagnostic. Wesley Chapel service manager Mark H. stated that its my problem to take care of and they would not be taking care of anything. The vehicle is considered a lemon it currently has 136,135 miles on it and the engine needs to be replaced. Attached is the repair facilities diagnostic and the repair is estimated at $12,000.

On 01/25/2022 I purchased a 2016 Volkswagen Jetta from Wesley Chapel Toyota. Two weeks later, my oil light came on and upon checking, there was no oil in the car. I topped it off and brought it for Wesley Chapel Toyota to look at and they told me that they found nothing wrong and if it occurs again to bring the car back. A week and a half later, the oil light came on again. Upon checking, there was once again no oil. In addition, the car kept having low power. Whenever I called for an appointment, it would be a week or two later. I decided to take my car to a Volkswagen dealership and after they ran their diagnostic, I was told that the car had a faulty pressure control valve which resulted in the burning of oil at a ridiculous rate, as well as bad spark plugs which are fouled out by the bad pressure control valve. I called and after the usual run around was able to speak to the service guy I dealt with the last time who told me they found nothing wrong. He told me to bring it back in and made me an appointment on 03/25/2022. On this day, I took the car back to Wesley Chapel Toyota and dropped it off at service. They called and asked if I had a warranty and after finding out that my warranty does not cover the repairs, they did not even check my car and told me to take it back to Volkswagen. When I went to pick my car up, I dealt with a new service guy who told me that he's pretty sure that this condition was there when they sold me the car and that I need to take it up with sales if I wanted them to take care of it. Sales has been giving me the run around and every person I speak to tells me someone else is going to give me a call back. I am extremely frustrated as they were very misleading in the sale of this car. It had to be that they either did not complete the inspection that they told me they did, or they did in fact complete the inspection and hid this fault from me.

07/31 I purchased a Black Nissan Altima 2017 which Wesley Chapel has stolen from me because according to the truth in lending act pursuant to 15 USC 1605(a) - (e) the amount of the finance charge that was on the contract in connection with any consumer credit transaction shall be determined as the sum of all charges. This means when I paid the finance fee the car became mine but never did I receive my title or insurance which is supposed to be included in my finance charge also, another violation 15 USC 1605(a) - (e). The contract also states that I gave security interest that secured all obligations if im not the smartest person that means the car was paid for when i signed for it according to 15 USC 1667 Under "Primary use for which purchased means - consumer credit transaction I'm requesting a refund for any unearned portion of the interest charge to the consumer Im requesting a refund of 2 times the finance charge Im requesting Wesley Chapel Toyota return my car that has been stolen by Wesley Chapel Toyota Im requesting my car comes with insurance and a settlement check for all times I have paid Geico 07/24-03/14 Im requesting a check for full amount of car Laws that have been violated addressed 15 U.S. Code § 1605-Determination of finance charge 15 U.S. Code § 1667-Definitions 15 U.S. Code § 1692c-Communication in connection with debt collection 15 U.S. Code § 1692d-Harassment or abuse 15 U.S. Code § 1615-Prohibition on use of "Rule of 78's" in ... For:Federally Protected 5 Consumer Laws -$5,000 finance charge-$7,638.68 x2 total sale price for car-$22,584.50 no cooling off period-false and misleading-$1,000 didnt explain to me that i gave proceeds to insurance my maintenance this secures all payments of all i owe on that contract-$1,000 Geico-$1407.77 Primary Use For Which Purchased-$1000 Amount: $47,269.63 due upon receipt Payment Method: PAY BY CHECK U BROKE THE LAW AS A CONSUMER I HAVE ALL RIGHTS,LETS SETTLE OUT OF COURT!

I purchased a 2021 Toyota Corolla from Wesley chapel Toyota on 2021. I was contacted originally by Caroline B. who was claiming she would be able to get me into a 2020 Corolla for zero down. An entire week went by before I was able to even purchase the car and I was lied to along the way. I was told that because the original car that was for me was sold, she was having one with 8,000 miles sent from their Volkswagen location. When she stopped messaging or texting me, I went down there with my husband and come to find out that car was sold to someone else two weeks prior per her mouth. And this was after I had signed all documents etc. later that evening I was able to get into the 2021. With a higher car payment and a mandatory down payment per Toyota because they had already spent too much money on my trade and my deal to bein with. Caroline informed me I was not able to pick it up until the next day because it needed to go through inspection. That night before delivery there was zero damage to my vehicle. The next day when I went to pick up the vehicle, my husband and I had noticed there was significant damage on the passager right back panel. Caroline tried to play it off like she had no clue what I was talking about. Until I called her out on it and told her this damage was not there before. When she finally said it was probably done during delivery with service. And that she would speak with her manager to get it fixed. Since then I have had the run around. And she has tried to avoid fixing the issue. As well as management. And I was told only touch up paint could be done because Toyota was not putting any money into doing a full repair! Even though they caused the issue! Their practices are disgusting and they are truly only worried about numbers and making a sale! There were many other impractical issues during my deal. But this one is the one that took the cake! And every time I call to speak to management, they are never available!

I purchased a used car with the agreed upon price of $14,000. The salesman knew that I would NOT be paying more than $14,000. because I was ready to walk out if the price was more. It was NOT imperative that I buy a car that day. His boss agreed to the sale price of 14K. During the course of this sale, He told me, my husband, my sister and son in law that a FREE life-time warranty was included for the car. He mentioned the warranty was through FIDELTY. I had dealt with Fidelty the last time I purchased a car for myself which covered NOTHING, so I was thrilled I wouldn't have to even deal with this conversation when we got to finance. I *** go so far to tell you that when purchasing a car for my kids, after I had purchased my last car and the conversation of warranty came up, I told the finance guy I was going to WALK OUT ON THE DEAL, if he mentioned purchasing a FIDELTY contract again. (subject was brought up 3x's) This is how adamant I felt about the subject of FIDE The sale price of the car was $14,000, I expected to pay tax, tag dealer fee's plus the interest on the loan. At 4% interest, that should have brought it to about $15, 250. Instead, my final cost shown on my GTE statement says my final cost is $22,497.75 (payments of 300./month for 75 months) I am looking at charges of: $1,000. Gap insurance $3,178 Warranty (which I was told was FREE) $ 466. Wheel/tire coverage $ 900. Car Maint (oil changes for up to 50K) $ 955. Pre Delivery (have no idea') $6,539 in charges I neither wanted no agreed to. Did I sign these papers yes, did I understand that these were additional charges I would be paying for NO. I did not leave the dealership with any papers to review. I left with a FLASH drive which I printed up on day 12 after my sale. I called the dealership to resolve this issue. The salesman said, "I have no idea what happens in finance." My salesman knew that keeping my costs down was important to me yet that was not discussed or conveyed to the Finance department. Product_Or_Service: 2016 Buick Order_Number: *** (GTE Finan Account_Number: *** (GTE Finan

Complaint to being missed represented on lying about my credit score to gain a new sale! Last Thursday [protected] Went to Wesley Chapel to see about buying out my old lease for 2017 Toyota Rav 4! The salesman took all information went back to the financial office came back telling me credit score was really low around 444 He wrote an estimate with 7 years or hundred thousand miles it apparently is was gonna be around 445.00 a month I said I only want my payments at 350. That's all I can afford, he went back to financial department and ok we can do 350.00 and made an place to sign, I'll have to check with husband he like ok I'll call you Saturday, he never did! So I texted and said hey is the 350 a month and 7 yrs or hundred thousand bumper to bumper is still happen! He says come on! When I got there I showed the paper work that he wrote up and said 350.00 we want to go with is! He went to there financial department Came back and said this must be some misunderstanding we have can't do that! I'm like this is what you offer Thursday. How about 380.00 I'm well maybe! Back to he superior said no since no down payment and real low credit score we can't do that, or just maybe can you do a down payment! No no money for that! Well the payment I see will run you like 445.00 a month I'm paying 446. Now a month! It probably your best bet to get a new car! He goes you like white cars let me bring one out for you to test drive, so I did! I'm now I don't like it doesn't have blind spot indicater on the rear view ! O we have another white one check this out! ( feeling really pressured still) w out thinking about we said yes we can get same payment your paying now! Well it was more money after we signed and after I look what they printed on about our credit score said 671 was like WHAT I began to get sick and so overwhelmed that we got screwed all I been doing is crying and being so stressed that I was lied about my credit score! So I drop car and told them I didn't want it I can't afford it! I tried calling there financial company but always on hold for longest time! Never got through called twice! Told Wesley Chapel that I was gonna contact a lawyer, Complaintsboard.com, Attorneys Generals office and Megan on 8, he's like what can we do I said I don't want the car! It's not ours anymore come get your car! My lawyer advised me to contact Attorney Generals office. And to call Wesley Chapel to please eliminate the lease because you lied about our credit score! He reply you'll have to talk to our lawyer with your lawyer and hung up on me! So this is where I'm today totally overwhelmed belittles of being lied about my credit score! All I wanted was to refinance my previous 2017 Toyota Rav 4! From the request of Attorney of General and recommendation of my lawyer to place my complaints! Missed Representative of lying about my credit score! To Score a new purchase! Thank you for your time; Sincerely: *** D *** XXX-XXX-XXXX ***@yahoo.com *** XXXXX

Charged KAHU $599 without explaining before purchase what KAHU is. Had we known what KAHU is we would not have purchased the car. April 21 Complaint against, the Wesley Chapel Toyota dealership. On April 18 we bought a 2021 Hybrid Corolla. We started about 9am with Joe C., salesman. He sold us the 2021 Hybrid Corolla. In his glorious male chauvinist P.. decided we were either too old to make a decision or made the decision that the male is always 1st named on a car title. Wrong, my name is first on the Prius V title "trade in vehicle". As a result of his chauvinist views the corolla title has my husband's name 1st. When we said we wanted to pay cash Joe C. said oh no, get full financing without interest rates. I now realize it is a way to sell customers more stuff to the benefit of the dealership. We went to David, financial manager, to finance the car. He refused to take no for an answer to his selling insurance. I even spelled out no in the air. He harassed me, a 79 year old woman and a frail 85 year old man. My husband finally relented and said we would take the insurance on the electrical system. I asked him to tell us how much the insurance payments would be and the car payment. He refused to tell us how much the insurance monthly payments and the car payments he would only state the combined monthly payments. David said we would save $2,000 if we went with the 90 days before the 1st payment no pay and 2%+ something interest. I asked him where the $2,000 savings was and he said it was already there. I believe he lied as he either couldn't or intentionally wouldn't did not show us where we got the $2,000 savings. He kept having us sign and initial papers without the opportunity to read them. I told him I was having problems with hyperglycemia and needed to eat. He ignored me and continued shoving papers at us to sign and initial. We finally got out of there and got a Pizza to eat. We came back after the Pizza and Joe C. Put something on our new car. We left about 2pm. I got an email congratulations on your Enrollment in Connected Services by Toyota on April 18 at 1:20pm. After we got home I looked up 3 year KAHU. KAHU is a Hawaiian word meaning 1. n., Honored attendant, guardian, nurse, keeper of unihipili bones, regent, keeper, administrator, warden, caretaker, master, mistress; pastor, minister, reverend, or preacher of a church; one who has a dog, cat, pig, or other pet. According to J. S. Emerson; 92:2, kahu "implies the most intimate and confidential relations between the god and its guardian or keeper, while the word kahuna suggests more of the professional relation of the priest to the community." Examples: Kona kahu, his attendant. O ka lio kahu, the dog's master. Hoi n ai i kou kahu, return and destroy your keeper sending a curse or evil back to the original sender We paid $599 for something we don't want. On April 19 we we handed Joshua R, sales manager this paper 1st of all that 599 for KAHU lacks full disclosure. 2nd of we were sucker punched with the 599 for KAHU. 3rd I feel like I was raped and charged for the rape to the tune of $599 charge of KANU. David abused me, an old woman, and my husband, a frail old man. He refused to accept no for an answer for the insurance. If I had known what KANU was there would have been no contract signed. Please put everything back the way it was. I want our car ready to be taken home. Joshua said it couldn't be done. I asked to speak to his boss and was told he wouldn't be there for a few days. I told him they would have to sue me for my title. He said he didn't need it because we had signed they could get a lost title. Then he left. I called [protected] and submitted a complaint. The complaint #***. Michael H, sales manger called 4/19. When I mentioned lawsuit he said have our attorney talk to his attorney and hung up. We have no attorney. I contacted WWW.consumer-action.org requesting a class action lawsuit. I received an email from them that gave me the information to file our complaint with dealership

No happy with the service I received through this dealership in the purchase of a used vehicle for my 16 year old daughter Went into dealership to look at a 2013 Hyundai Tucson I found on a prequalified lender app through Capital One Auto Navigator. I already knew what car I wanted and had prequalification for up to $35,000. Got there at 12:30pm. Didn't leave until 5:45pm. The list price of the car was $9144 but somehow when all was said and done my loan wound up being for $14,622. Was not shown any of the financial figures until after I had been there 4 1/2 hours and needed to leave within the hour to go to work. Requested that I come back the next day to sign all the paperwork and take possession of the car. Was told I couldn't. Something about how the registration was already done. Not sure how that could be when I hadn't signed anything yet. The salesman and financial adviser assured me I would be out by 5:30pm. When I got into the financial advisers office, the 1st thing he wanted me to do was swipe my credit card I was using for the $1500 down payment I had agreed on. At this point, I still hadn't seen ANY figures. I haven't been told what I was getting for my trade in, what the interest rate was going to be, what the payments were going to be, the fees being charged, anything. Started talking to me about all the extra's I needed to purchase. He wasted 20 minutes or more trying to tell me it is "strongly advised" to have these and trying to explain the benefits. Said I didn't want anything extra. Kept insisting I need this and needed that. I felt FORCED into purchasing things I clearly kept saying I did not want. I felt like I was trapped in the financial office. They had the keys to my trade in and hadn't given me the keys to the new car yet. Then at 5:27pm (clearly I wasn't getting out at 5:30), he printed of the many, many pages I needed to sign. I just needed out of there to go to work. He highlighted everywhere I needed to sign and allowed me to sign my name 71 times (I actually counted later) without explaining ANY of it. Yes I was in a hurry but like I said was willing to come back the next day to take care of all this. Yes I shouldn't have signed without explanations of everything but I am an ICU nurse and was expected to be to work. The financial adviser even said to me, "Can't you call in? Haven't you ever done that before." My daughter was there and witnessed everything. Then when looking at the breakdown of everything, $995 dealer fee, $1765 reconditioning fee, tax of $640, title, registration and plate (of which was a transfer plate) of $308 and other fees of the EXTRAS they wouldn't let me say no to. So the $9144 vehicle advertised had additional fees of $5478. Oh and the trade it. Rough shape vehicle with 219,000 miles on it but it ran and had decent tires, new breaks, and new air conditioning system. They gave me $200 for it when an online estimate in which I described it in rough shape with 219,000 miles on it was $563-$675 and a coupon worth $500 more on you vehicle trade in they obviously wouldn't honor. Then they stated they couldn't given me a copy of all the paperwork cuz their printer was down and he assured me he would email it to me. 2 days later still nothing, so I went into dealership to pick up the copies and they handed me a USB drive. Is this how dealerships work now? You have to print the 50 pages off yourself? I had attempted several times to get in contact with them to discuss my dissatisfaction but the financial person wouldn't return my emails and when I called to try and talk to a manager, was told they were all busy. Now come to find out they need additional documentation for my loan company and of course they are trying to reach me now to get that documentation to them even though one of the documents I signed stated I only owe them a 5 star rating and they only owed me "excellent customer service" Well I didn't get "excellent customer service" so they didn't get a 5 star rating. This was the worst car buying experience I have ever had.

I was forced into a deal and I backed out and returned the vehicle. I spoke with the finance company, Santander, and told them what took place. On Sept. 18, 2020 I went to purchase a vehicle I saw in Toyota's online inventory. I was told it was at their sister store and they could not sell it to me I would have to go over there. I should have because I eventually bought the car and was told by the salesperson at their sister store they could have sold the car to me because it was a used vehicle. Lie #1. After looking for a vehicle and finding a 2017 Highlander, we proceeding to go inside with Bre who was my sales rep, and work on the financing. She first came back with $2k and $699 car note for 72 mths. I told her that was way out of my budget. I would need to look at something else or call it a day. Ultimately after 5 hrs there we test drove a Dodge Journey. She told me the payments would be $474 because they have to quote a high interest rate which was 13.24% what I found out when I went into the finance office close to 9 pm, tired with my blood sugar low after being there for 5hrs driving an hour from home and work to get there. Bre took my rental back to Enterprise while I was in the finance office with Wasim. When it came down to the car costing more without any warranty I told him know I could not pay a penny more. He went and spoke with his Director, so he said, came back and said they would include Gap for free. He said this is a preliminary contract because you have to take the fraud alert off your credit, so I would expect a call from the banks tomorrow when they open. To get to the point at the end of the day after Wasim the finance manager phoned me on Wednesday, Sept. 23rd 2020, to come in and sign the new documents for they had changed banks to Santander. I went on my lunch break and took the hour and some change drive to really change the vehicle out because I was not going to pay the high interest rate. I told Wasim I would not sign the new contract and I wanted a less expensive car and they asked Bree the original sales rep to take me to look for a car. After some time, I decided on a 2015 Venza with over 123k miles. As we were walking back into the show room Bree said I don't know if they will be able to finance that one. She later came back with Jason one of the Sales managers who proceeded to ask a bunch of questions and in the end said it would be a higher interest rate and more money down to get the Venza, go for the Ford how about that. Is it the brand? Etc. I told him I was already pre-approved at *** at a lower rate and I could get a better rate with my bank. I again was becoming very ill dealing with sales person who was literally making me either keep the car I had or get one I did not want. When I came out the rest room I told him again the car I wanted and I would not sign another contract. Jason said I didn't need to they can use the original I signed even though Wasim said it was a Preliminary contract until they got the bank approval. I was at my wits end and had to go back to work and told Jason I would speak with my attorney and go to my bank because I was done. On Thursday I picked up the check from the bank after work with the intention of driving that hour drive again and purchase the vehicle I wanted and give them their vehicle back but I was exhausted and traffic would be terrible. So I prayed about it and said I would go first thing Saturday morning after getting some rest which is what I did. On Saturday I was told by another finance mgr. that the Director told him the loan was already funded. NOT TRUE. I spoke with Santander funding department to Christine who told me if I do not have the vehicle and they did not send the paper document, Santander would not fund the deal. I was told by Santander repo dept. no one can make you take the vehicle. I surrendered my tag Monday 9/28 and the insurance on the Dodge was cancelled the Saturday I came in which is when I purchased my new car 9/26. I paid Toyota $1k for a vehicle I did not purchase from them. I now don't have my rent money because I