West Coast Dental Services’s earns a 1.8-star rating from 24 reviews, showing that the majority of patients are dissatisfied with dental care.
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Negligence
My daughter first visit to West Coast Dental on East Gage Avenue in Los Angeles, CA was on April 2010 @1:30pm. When we first arrive I was very pleased with the look of the office. Until the receptionist never greeted me, I had to approach her and ask what do I need to do for a first visit. After waiting 20-30min she then tells me I need to fill out paper work, which I could of been doing from the time I walk in only if she would have regconize I was there. So once that was done. Were waiting for dentist assitance to call my daughter in which took like forever just to get the X-rays taken, there were people that came in after us that was gettin service before us, which I did not approve of. My daughter gets her X-rays come back to wait for the Dentist and still the same thing long wait. When she was called in for the dentist to check her they had her sitting in the exam room like for an 1hr, as I'm sitting in waiting room thinking my daughter is getting check by dentist she textes me and ask why are they taking so long to come in the room. I questioned the recepotionist, which she went to check on what the issue was. She comes back in say the dentist will be in there in a minute. I think mysef they should have never called her in to wait an 1hr in the exam room if they weren't ready. Finally they check her teeth, then they call me in to go over procedures that need to take place. The procedure needed was a Root canal so they say they will have to refer her to a specialist, but before that they was telling me how much I will have to pay which was like $1530 and did I want the service done that day without authorizaton from my Insurance, they were offering payment plans, etc. The only thing that was done that day was a deep cleaning. Per billing rep and office manager they will send an authorization to my Insurance company to see what my co pay would be for the procdure3330(root canal), which will take 30days. I told office Manager that I was unhappy with their service and I will not be back. Lefted office at 6pm only for cleaning...WOW!.. But since they was doing the authorization I was told to check back with them if I don't hear anything after the 30days. I reach out to both the dental office and my Insurance company serveral times before this date 6/10 and W.C. Dental says that the Insurance people never resonded back with the authorization. So I call them again today 6/10. The billing rep I spoke to said that the autorization just came through today, but when I ask her about the copay says she will till me when I come in for service, I tell her that I need more notice than that ad bascially she should of kown everything if authorization was approved. She tells me I may have to pay like $200-$300. I call the Insurance company because that sound fishy and they says no one has sent in anythng regardig authorization. So I'm calling back in fourth trying to get an explanation to this. Finally I took to the Office Manager there at W.C. Dental and he tells me that the authorization went through on the 24th of April, so ask why no one call like I was told, he says someone did but no answer. That's bull I have an answer machine. So if that's the case the rep there need to be retraind to leave messages if the patients has machines. Daughter tooth is still bothering here due to the fact that W.C. Dental was carless and didn't leave a message when they supposely had call on the 24th of April. Insurance company is still has no authorization from W.C. Dental. . Per my Insurace company when I gave them the procedure code of the service, I will only have to pay $5 per canal. I feel that they are Racist, careless and just want people money and if I find a way to take this to a higher authority I will.
The complaint has been investigated and resolved to the customer’s satisfaction.
Open another account without my approval
This Dental Group has made me liable for payments which belongs to my fiance. I referred my fiance to this West Coast Dental Group in Torrance Ca., Group tried to open an account for him but wasn't approved. So they opened another Care Credit Card under my name without my authorization. Group claims they had my signature which isn't true. The only signature...
Read full review of West Coast Dental Servicesfraud/mal practice/unethical practices
March 2008 My first visit to the west coast dental office located at 5162 whittier blvd los angeles, ca 90022 was on a friday in the middle of march 2008. Upon my arrival I checked in with the receptionist sam. Sam requested my medical card and in turn provided me with the necessary forms for me to fill out. I completed and returned the forms and given my...
Read full review of West Coast Dental Services and 11 commentsWest Coast Dental Services Reviews 0
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West Coast Dental Services emailsinfo@westcoastdental.com100%Confidence score: 100%Supportappointments@westcoastdental.com98%Confidence score: 98%
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West Coast Dental Services address12121 Wilshire Blvd, Ste 1111, Los Angeles, California, 90025, United States
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West Coast Dental Services social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 26, 2024 - View all West Coast Dental Services contacts
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Yeah west coast dental is a joke tgey messed up my whole family’s teeth
July 2015 -- I was referred to West Coast Dental Los Angeles because I was told they were an HMO-Delta Dental Provider. I agree with the above Complainant that West Coast Dental may be considered "Racists". I believe certain people who go in for treatment are treated as if they don't matter, they are made to wait unconscionable lengths of time, even a whole day without treatment as I was, and I was sent home to return the next day because the Dentist was too "busy". In addition to fraud, malpractice and plain disregard for courtesy, I believe in general that West Coast Dental staff are also rude "Racists". They made me believe they were submitting my claim to "HMO" Delta Dental but instead they submitted to CareCredit a hugh bill for $7, 000 -- for what? They didn't bother to give me a copy of their "treatment plan" nor allow me to approve the work they were doing or intended to do and they rushed to treatment without my knowledge of what they were doing in my mouth. They used "scare-tactics" with me saying I had "Gingivitis" but on a Second Opinion, no "Gingivitis" was found. I went in to get an HMO Delta Dental tooth (1-tooth) removed under my Dental Plan which should have been "free" but I was RUSHED with multiple incomplete treatments and a charge of $7, 000 on a CareCredit Account established by West Coast Dental without my consent nor knowledge. -- They did not even submit my claim to HMO-Delta Dental as I was told they had but instead they submitted to CareCredit that I did not authorize! Then, when I called in to complain about resulting pain from their premature treatment of placing a "partial" plate and implanting a "temporary" tooth, they did not even bother to return my call; and after I jumped through a lot of hoops and located top management, Angie at West Coast Dental told me they were "busy" in total disregard for my aches and pain. I could go on and on but I'm in the process of filing fraud and malpractice claims against West Coast Dental and I need to concentrate on that task. The procedures and tactics utilized by West Coast Dental should be "stopped". I believe their "scare-tactics" are illegal and inhumane treatment of patients, their "scare-tactics" in order to perform teeth work that's not necessary and their "blotting" of charges, and their inadequate work performance should be looked at by higher authorities -- the Dental Review Board. I'm calling on the proper authorities to intervene and "stop" West Coast Dental. I believe West Coast Dental believe they are "above the law"!
Very Disgruntled and Dissatisfied ex-patient of West Coast Dental Los Angeles.
You had me up until you said Racist. I hear nothing in this story that suggests that they are racist.