Westgate Resorts
Reviews and Complaints

This dept must be racist because 98 percent of them don't speak English. And if they do? It's broken and very bad English.

I stayed two nights the last night room exit door had a Dog in it .the dog barking all night got no sleep the front desk refund me 50$please 56,72$ I have not got back. I check out before 9am 11/23 I have video dog barking

I cancelled a vacation package due to medical problems . I emailed them . They told me I couldn't cancel on the phone. I would have to email them. So after I email them. They keep calling. I'm tried of them harassing me. I will get a lawyer to look into it. Thanks: Deborah Gholston

Shower was full of mold. Dryer broke, twice, and was never fixed the second time. Broken mirror in closet door and the dust above the kitchen was visibly collecting.

I was treated very rude by the Bar & Grill mannager named Israel. He was not able to put the payment bill to my reservation account, as I asked him. He embarrassed me because I had no money or credit card in hands. at the end he called his boss and easily solved the issue. Treated me like a criminal.

Hello, my name is Nadeem Butt. Currently We are at westgate resorts in Kissimmee. Very very bad house keeping. It's been more then 24 hrs when I make first request for needed comforter . So far 9 times requested housekeeping and 5 time at front desk. Every time they said they ate on their way. Just 15 to 20 minutes.
But another night no comforter

Received a promotion for a vacation, book the vacating with my credit card and was told that westgate would not honor the reservation because I was from the state of Georgia.

Wow! everything here sounds so familliar. we stayed at the branson westgate woods resort. oct 2007. we were expected to wait for 45 min for our 'scheduled' appt. i asked to talk to someone b/c i was promised the presentation would only take one hour and i was holding them to it! they were very high pressure - bringing in several reps after my husband said no. do not go! it is not worth the headache!

I hate to say it, but I purchased a timeshare in Gatlinburg, TN. It has been a nightmare trying to exchange. I can never get a unit where I want to go. I can only go where there is a unit available. And the problem is when someone deposits their week, the week is backdated several months and not made available for other owners. It is used for non-owners to reserve and pay. So when I try to exchange there's never anything available.
DO NOT BUY ANY TIMESHARE AND DO NOT USE INTERVAL INTERNATIONAL.
I got stuck.

My husband and I foolishly bought into Westgate Historic Williamsburg. It has been nothing but sheer frustration, they don't hesitate to take your payments and maintenance fees. Just try getting your week, the free week we were given for buying in cost us just shy of $500. We were told our week was a floating week and it was in the prefered/premium category. However, when we try to book a week, we cannot book the weeks of July 4th, Thanksgiving week or Christmas week unless we pay some outlandish fee for those "special" weeks. We try to book the week on our deed, and were told sorry, but no can do, but we can accomodate you for a 5 night stay, although your paying for a week. No offer to compensate us for the nights we weren't allowed to have. So I told them to stuff it. We called back several days later, and now are told there is nothing available until the week before Christmas, well we have already booked and have arranged to go down the week of Jan 4th, so once again, every week we tried to book, we were told there was a lock out on and a member of senior management had to open it up. Again today, I was trying to book the first week of May 2009, and again met with it was locked out and only senior management can approve it, so I said this is the 4th or 5th time this has happenned we call, we can't book anything. You guessed it, Sr. Mgmt is not availble on weekends. I am still waiting for the call from the last phone call in Sept, this is now Nov, you can bet I am not holding my breath. But by not allow us our scheduled week per our contract, they now insist it will cost me an additional $130 to use the week in the future.

While this totally naive individual could not comprehend was that by not booking my reservation equalled telling me it was unavailable, he insisted it was but that upper mgmt have to open it up. Well frankly I am more than tired of having to spend hr after hr on the phone with these script reading ###s. I said to my husband while on the phone with this rep, that if we had purchased the 2+ bedroom unit we would be accomodate, but because we purchased a smaller unit they were in essence telling us to go to H*LL.

This is all in addition to being told they were building new units and an indoor water park. You guessed it neither have been done. We have heard and read where people are shuffled to Heritage Inn, which is the equivalent of a city dump. I was smart, I took photographs of the unit we were supposed to get, if I don't get that when I finally am able to get a reservation I will be contacting the BBB, our Attorney, and the Atty for Va, and NY.

In essesence it's virtually too late for us, but please do NOT purchase, its nothing more than a high price scam used to get you to virtually give up and give in. This was our 20th anniv gift to each other. Do yourself a favor and seek out fairfield resorts, from all I see and hear people are alot happier their. The sales tactics here are simply strong arming and wear you down techniques that go far beyond the 90 min.