Westgate Resorts review: Rude staff 1

When I first got at the resort and richard and venezuela were so rude omg I was so hurt they way they treated me I started to cry they were so rude from start to finish westgate orlando palace by far the worst one of westgate resorts in the world to visit they make black people feel the racial affect I came down at 4am to get something out of my car and went to use my key out and it would not work went to the front desk and asked can you reactive my keys so that I can get back in the room and in the door. He the night audit takes my keys then says I need a id it’s 4am in the morning my bag is in the room with my documents I had to walk back to my car wake my daughter up to bring my id now we are both stuck out side. I drive back to the front desk because it’s freezen outside it took that man 6 mins to reprogram my key he acted like he could not see the name on the id at 4am in the moring to receive poor treatment like that then to top it off he follows me to the door and watches me get in my car like he was gonna do something to me I am so disheartening and so concern about the treatment received at this property tell it’s not funny it’s crazy how people look at you and judge you based off of how you look that is a most vital part common courtesy is a serious thing when in the hospitality industry. And you are charged to much money for bad attitudes the best person on this property is ms barbra the housekeeping manager of it wasn’t for her me and my family would not have been in the room we were in. She was the only one who was nice to my family from the start.