WestJet Airlines
Reviews and Complaints

We planned a sabbatical for a year and was looking forward to using WestJEt for our 1st leg of journey from PDX to London. We have US, UK and Schengen Visa's. We were not told about needing a transit visa with Indian passport. We went to airport and was told we cannot travel. We must have received some email as a part of not a reminder 2 days before. It takes 2-3 weeks to get Transit visa. We were not refunded our money in cash instead insisted we take travel credit. Again we were not given enough notice and had to book s ticket for 6000$ Which is atrocious. Please refund our full ticket price in cash for the hassle we went through and be sure to inform others so that no one else face this situation. I will never ever fly westjet and will definitely mention this all my friends, family and colleagues for sure. I am disappointed. Please do help refund our ticket fair in cash. I don't want to get Canada visa to use ur travel credit and I don't want to fly westjet ever again.

I recently returned from a flight to Scotland. I have not used Westjet for years because other airlines had better flight deals. As the connecting flights continued I was disappointed by the cramped seating. But moreso by the lack of basic refreshments available for the flight from Calgary to Halifax and Halifax to Glasgow. On each flight two snacks were offered...under 100 calories each. Warm plastic cups of water were offered providing the minimum of hydration for a long flight. I paid over 2000 for this flight and felt like it was a super economy flight. To compare services...i took a local bus for 6 hours in Scotland and was served tea and snacks more often than this 2000 dollar plan trip. I was completely disappointed and will not be traveling by Westjet again.

I am complaining about my missed flight. Me and my friend had flight at 6.00 am morning our boarding time was 5.45. But due to security check we just arrived at 6.50 and it was written on board that finall call is at 6.00. But their was nobody to show up. When they came it was 5.53 and they said you missed the flight I mean really the finall call is still yet to due but they don't allowed us to go. We just just wasted [censored]in 700 dollars. Is that the customer service you provide to people? We are students here it's really worth it really feel bad because it takes two week to have this amount of money to us. But again we talked to customer service she was like she can't do anything you have to buy another ticket even she said your ticket of arriving back is also cancell. Ohh god atleast have humanity what is the reason of cancelling the other flight. It was so urgent that day I could not explain that I had to buy another ticket worth $1100. Really the management is so poor they just don't care of their customers. I would never recommend anyone to get this flight. I really feel sorry for people who just don't worry about their customer. Just to remind again their was still time to finall call and they didn't allowed ya to go.

My husband's brother was terminal and passed away this summer. We flew from Vancouver to Ottawa return, July 16 (Conf# SCLPNW) - Aug 4 (Conf# IXQIET). We had previously booked a flight Aug 21-28 (LMCHQM) that we changed because my brother in law was declining rapidly. We chose to fly WestJet, not Air Canada.
When our cc bills came in, we paid total $2203.94 return ($1101.97 each). This is significantly more than we have ever paid flying to Ottawa. This includes the bereavement fare! My sister in law chose Air Canada and paid total $600 return. I called WestJet to discuss and was told of the savings that WestJet gave us (free bag check, reimbursing reserved seats, etc.) and no acknowledgement that the fare was very high for bereavement.
I am deeply disappointed that WestJet did not resolve this situation with an apology and reimbursement of $1000. This would at least show a gesture of appreciation that we chose WestJet over Air Canada.
I feel like WestJet took advantage of us at a vulnerable time. We will never forget this. We have other aging family members in Fredericton and Ottawa that we are not able to financially afford to fly home to see because of the costs. Please acknowledge this situation and we would appreciate reimbursement of $1000 to at least show that you care about our situation.
Thank you
Connie Ogilvie

Hi, I was wondering if you have received my previous correspondence and if you are going to give us some kind of compensation for the flight delays which we have experienced and mostly I, since there was two delays upon my return from Vegas to Toronto and then Toronto to Ottawa and again once the flight was prepared to leave at 12:00 from Toronto to Ottawa it called back at the gate in order for the actual pilot to get onboard.

Thank you and I await your response

From: Richard Champagne
Sent: August-13-19 8:21 AM
To: WestJet
Cc: 'Lynne Champagne' ; patrice.f.[protected]@gmail.com
Subject: FW: WestJet flight 1119 to Toronto (GQTZOH)
Sensitivity: Private

Hi, I wish to express some disappointment upon my return from Las Vegas, my departure from Las Vegas was WS flight 1119 at which due to the delayed flight, caused a snow-ball affect and delays in my connecting flight WS3458.
I suggest since West Jet are a travel agency and take their client interest and comfort worry free when travelling, WJ knowing that the connecting flight from Toronto to Ottawa was departing at 08:00 hrs., WJ should have contacted security and informed security with the missing Boarding travellers list possibly 15 min. prior to boarding, so security could have provided for those whom were caught in long line-ups quicker and faster bag verification ( not everyone have Nexis card to clear security custom quicker ).
Secondly, WJ could have immediately for those travellers whom boarded Las Vegas to Ottawa list and whom did not make their connecting flight from Toronto to Ottawa due to the original flight delay, schedule immediately alternate flight from Toronto to Ottawa by groups or individual and not wait until the clients got at WJ check-in counter. West Jet were aware that their Vegas flight was late and could have reacted and immediately find alternate flights.
Not only was my alternate flight departing at noon, I had boarded and the plane ready to fly off when the plane was called back to the landing and boarding pad in order to change pilots putting and occurring more delays to all passengers including those whom had interconnecting flights elsewhere.

All three of us were travelling together and shared transportation from our home to the Ottawa airport and upon return.

I understand when it is for mechanical or safety reasons but when it is within your control or delays due to administration changes, clients should not bear these type of delays and should be financially compensated.

I await your response and trust you can apply some of these suggestions in the future and possibly implement within your training programs.

Thank you

Hi,
I travelled from Edmonton to London Gatwick on the 17th of august WS26 - was sitting in he exit row . The air steward asked for our names - the two men in front had English names and the lady next to me - when asked my name - hasneet, Darryl the air steward was like - errrr what - you have ruined our game with your name so lets call you Karly as that is easier to say . To which I responded - my name is not that hard - his response back was - you obviously don't have a sense of humour...
what nonsense is this - absolutely rascist- is this how you train your staff
Disgusting behaviour - I would never travel again by westjet or recommend this flight to my friends or family.
Just because I have an indian name - I should not be mocked or abused for it

I don't know how this can ever be reolved

hasneet singh - email add - [protected]@hotmail.com

On Aug 16 in good faith, I signed into my Westjet Rewards Account and booked a flight from Vancouver to Calgary. I paid the flight in full, and did not use any of my Reward $'s. My Reward # is [protected].

On Aug 17 at 2:35 AM I received an email notifying me that I have an "Exclusive Member Offer" and that $50 had been deposited into my Westjet Rewards Account to use on any flight. "Bonus Westjet Dollars just for you" if I booked on Aug 17 or 18. . Obviously this was very irritating, as I just booked my flight a 1/2 day earlier on Aug 16. Feeling that this was not fair, and after thinking about it for a few days, I called your Customer Service Dept today and asked if $50 could be applied to the booking I made on Aug 16. After holding on the phone for well over 1/2 an hour, I was told that there was nothing anyone could do for me. The Attendant was very polite and I have no doubt that she was trying to be helpful - she contacted the Rewards Department who told her there was nothing they could do. So effectively the "exclusive" offer was not really offered to me - you make the offer at 2:35 AM a 1/2 day after I book my flight while I am asleep!

So my request is that someone at Westjet can see that this is totally unfair to me, and that the $50 credit is applied to the flight I booked on Aug 16. Do I really have to cancel my flight and rebook to take advantage of your "exclusive" offer? That is what I was told I "should have done" within 24 hours of my Aug 16 booking. If you want to make "exclusive" offers to your Westjet Rewards Members, then surely you should be prepared to deal with these type of "one-off" situations that occur through no fault of your customer. Why do I get penalized for booking in good faith 1/2 day too early?

Flight from New York LaGuardia to Toronto yyz was delayed for 6 hours. NOT one single employee or flight attendant or even the pilot apologized for this delay. When I spoke to a lady in LaGuardia on the west jet she was disgusting and rude towards me and refused to address my question of moving flight. I also missed a flight home to the UK due to the delay. I had to pay $1452 to get a new flight. Upon arrival to YYZ I was told that there is nothing that can be done therefore I spent 19 hours in YYZ airport because WestJet refused to put me up in a hotel for the night because they were at fault for making me miss my flight. I have a heart condition too and this whole ordeal caused major issues that I am still having to deal with. I'm 23 and had spent over three months away from home to work and I state again NOT ONE SINGLE PERSON APOLOGIZED

Four women traveled to Cancun for a 4 night getaway...well, at least we thought it was 4 nights. Our travel documents clearly stated 4 night. We came to learn on day 2 our flight was a red eye and we were actually checking out the night before! We had no idea. The front desk clerk who did our check out even asked why we were leaving early! We were in their computer for 4 nights accommodation. I emailed the customer complaint department and they don't feel the information is misleading at all. I have now sent a registered letter to Westjet head office. I contacted TICO and they agreed with me but unfortunately they can't do anything about it. I want Westjet to make it right. There isn't an Ombudsman's office you can contact so basically if customer care says no...that's it! That's the end of the line. You have to accept their decision. As I told them...little fish...big pond so they really don't care what I think or who I tell. Westjet won't go bankrupt if I don't use them for travel any more! The travel industry as a whole is terrible. They change their pricing like they change their socks. Really disappointed in Westjet's lack of customer service.

I made a mistake! Please help! I booked a oneway flight for my son to come home, using my WestJet app. It was a basic fair and I was certain I put his information in, but the itinerary shows up in my name. I'm not sure what happened but after talking to the call center reps they told me there is nothing they can do. I have lost that fair and must buy him a new ticket?!?! I am a single mom looking to get my son home before school, I can't afford to by another full priced fair? His last name is the same as mine and it would only be a matter of changing the first name on his ticket..This was a mistake and now I'm stuck looking for a way to get him home?! Really WestJet, this is how you treat your customers?😡

I booked a ticket, for my self and 3 kids. We got to the airport yesterday to get on the flight, I have already checked in so it was only my back that need to be checked in, but the delay me until 20 minutes to flight departure to tell me I can't get on the flight I will need a new ticket. I have called 6 times trying to get on a different flight but they refused and said I need new tickets

I was denied simple accommodation that wouldn't take away from anyone because ... well I don't know why. My family physician completed and signed the medical form requesting a seat that had extra leg room by the aisle. The reason being that I had a pulmonary embolism occur from flying many years ago and when I fly long distances now, I need to be able to move and stretch my legs regularly. I am tall and I have long legs. I had requested a change to business class and there were non available on the 5 WestJet flights this month. The medical form was a solution to my health concerns while flying because I almost died from my blood clot. The doctors don't know how I lived. I would like to never go through that again. I will always be concerned about getting another embolism when I fly despite wearing compression stockings. The fact that I was denied is inexcusable and paints the picture that I am not important. I feel like i'm being given the finger and told to go away, no one cares. I really just wanted someone to work with me so I could get confirmation that I don't have to worry about where i'll be sitting and instead I feel emotionally drained from this experience and the lack of communication from the med desk. What do I need to do, to get taken seriously? Apparently a signed request from my doctor is not enough. I'm left feeling very hurt and abandoned and not cared for at all. What's your polices around customer service again? It is, in my opinion, a human rights issue when my very minor disability is the cause of such an upset.

Thank you
Jennifer Rading
[protected]

Just wanted to complain about your lack of compassion with your refusal of refunding fare for my daughter. She is unable to make planned trip with the death of my sister (her aunt) and would expect a refund under these circumstances. These same circumstances also added at least 4 fares for Westjet travelling the opposite direction to attend the funeral. I will have to think twice about flying with Westjet in the future and will let as many know about your lack of compassion. I wish I knew this ahead of time so these other fares weren't purchased.
Please reconsider your decision
Dana Chappell for my daughter Julia Chappell( traveller affected Flight #737 Aug15 and Flight#736 Aug19)
[protected] or dana.[protected]@sympatico.ca

My friend Leanne Turner and I purchased return tickets through Travelocity on West Jet leaving from Vancouver on July 6, 2018 at 9am arriving in Las Vegas 11:43am. returning back home on July 10th.

We checked in online the night before and obtained our boarding passes Seat 26C and 26D Gate E80 boarding at 8:20am. WestJet confirmation code: PNR XULREZ. flight WS1788. We also paid to have two bags of luggage checked in.

We arrived at the long term parking and waited for a while for the sky train to arrive. It took longer than we anticipated. We went to the west jet kiosk and were having trouble scanning our passes with our phones and was not able to find anyone to help us.

We then waited in a line up to go through the check in and were told that we were to late (by about 5 minutes) and were not able to board the plane. We were told if we didn't have baggage to check in that we could have got on. Our baggage was already paid for and neither of us had carryons.

They were unable to get us on the next available flight and said it was due to the type of tickets we purchased were non refundable/no changes or cancellations.

We did purchase Travel Guard-travel insurance Policy number: [protected], booking#[protected]

The only effort made was from girl we first dealt with at the check in who went and spoke with a Manager which took a super long time, meanwhile the clock was ticking. The manager, I didn't catch her name basically said nothing they could do.

I immediately checked flights leaving from Bellingham with Allegiant air and got on the phone with Travelocity to see if their was anything they could do to make sure we could still use our return flight home on West Jet. That way we could get a friend to drive us to Bellingham and we would only have to purchase a one way ticket to Las Vegas.

As I was on the phone with Travelocity West Jet cancelled both our flights. At that point Travelocity said it was out of their hands and we had to go back to the West Jet counter.

We did this and the Manager came back and said, "you are still here" We said yes, we are trying to get our return flight home. I was crying and they were completely unhelpful and she pretty much just walked away from us and didn't want to deal with us. I was upset as we purchased very expensive tickets $265 U.S. each which worked out to $942.85 Canadian to see Aerosmith in Las Vegas, I'm a single mother of two boys, we were both celebrating our 50th birthdays and we had no flight.

Our Travelocity Itinerary number was [protected]

We were going to Vegas no matter what. It just was extremely disappointing how the WestJet staff were so unwilling to help us. I found them to be very cold and not in the least bit empathetic to how we were feeling.

We had to purchase complete new flights to and from Bellingham as well as an extra night at the Hotel. I had no money to do this and luckily my friend was able to cover the cost. I now owe her money which was not budgeted for.

*I would like a full refund for our tickets that WestJet cancelled*

Thank you,
Shannon Grata

We arrived at the check-in desk at Glasgow at about 7am, 13 July, where we were told that the flights WS31 & WS235 had been cancelled due to crew sickness. We had received no email notification although some fellow-travellers had, and had spent the previous night at a Premier Inn near the airport as our house is a two hour drive away and it was an early check-in time. We were told to come back to the check-in desk in an hour, when we would be given an update on alternative arrangements. When we returned, we and other travellers were told we would be accommodated in the Holiday Inn at the airport for the night and vouchers were handed out to cover the cost of meals. Also, they would put us on a flight the next day, Sunday 14 July, to Halifax, but that we would have to stay overnight there and get a flight on Monday to Calgary. We all wheeled our baggage over to the Hotel, only to be told by a stressed manager that Westjet knew the number of rooms he had available, but kept sending over more people than he could accommodate. We returned to Westjet check-in and were then told we would be put up in the Glynhill Hotel in Paisley. A taxi was ordered and we and several other travellers were transported there. We had been told at check-in that a bus would collect us all at 8am the next morning. We and other travellers were ready for the bus but it was never appearing. The hotel knew nothing about the arrangements and Westjet didn't make any contact with the travellers. Very soon it became evident no bus was coming, so we all ordered taxis. My husband and I were the last to leave at 8.35am and there was still no bus. We arrived at check-in and were booked through to Halifax on WS4102. When we went to baggage reclaim, only one checked bag arrived. After enquiring of the baggage handler, we were informed that as the plane was overloaded, 12 checked bags had been taken off. They would fly it to Calgary then deliver it to us when it arrived in Calgary the next evening. As we were travelling for the next few days and not booked into motels anywhere, we had to call into the airport in Calgary to collect the bag ourselves on 16 July. We needed the contents before we reached our final destination in Idaho.
We feel we are justifiably entitled to compensation to cover the overnight accommodation at the Premier Inn in Glasgow, the lack of communication from Westjet to us regarding the cancellations, the lack of any communication from Westjet to the Glynhill Hotel about the bus pick-up, the taxi fare from the Glynhill Hotel to the airport, the loss of two days holiday, the delayed baggage and the general disappointment and upset of the whole trip. We travel once a year to the USA to see our grandchildren so this was a big disappointment for them too. Also, it was our first time flying with Westjet, which was a major disappointment.

After my journey last week i will NEVER be flying west jet again, if i pay 700 odd pounds for my flights, i expect their to be entertainment on my long flights! 10 hours there and back and on both flights your entertaonment sytem wasnt working! When i complained, the staff were able to guess i had am android phone which means this is clearly a problem you are aware yet you feel its appropriate not to warn people, no food, no entertainment for over 20 hours, this is my first trip of many over the bext year but after those flights i think ill go for a more professional airline.

Hello Westjet,

I am writing to you to let you know about my recent terrible experience with Westjet:

1. I booked a flight from Halifax to Paris (July 19, 2019) and Paris to Halifax (July 30, 2019) however a few months after I was told that I have been rebooked on a flight from Halifax to Montreal and Montreal to Paris.

2. On the day of this flight from Halifax to Montreal (July 19, 2019) The filght was delayed and we were given numerous different reasoons by the staff "storm in Montreal" (NOT TRUE), crew delayed as they were coming on a flight from Toronto . We waited for about two hours and then our flight took off. On reaching Montreal our connecting flight to Paris (Air France) had already left and we were put on an Air Transat Flight. We were asked to take our bags and check them in again which was quiet an oredeal as we checked in which took a long time, we had to go through security and finally we made it to out boarding gates just in time for boarding.

Why I call this an ORDEAL is as when I booked my original flight from Halifax to Paris I did not sign up for all this. The experience was supposed to be effortless but this was a nightmare. The trip was supposed to a relaxing holiday but here we seemed to be fighting againt odds and somehow making it to catch our flight.

3. But the worst experience of all was when we got back from Paris. The iteniary was Paris to Toronto and Toronto to Halifax. The Air France Flight was fine till Toronto but when we reached here we were told that the Flight from Toronto to Halifax (July 30, 2019) was cancelled due to "Maintainance". I was then told that I could only be rebooked for a flight the next day (July 31). This was a big problem for me since I had to be at work on July 31. I repeatdly requested to be put on the next flight to Halifax but was not accomadated. The other ordeal was waiting in the line to get rebooked, a regular wait is alright but in this case we were waiting in the line for more than 3 hours with all our luggage, I in my case had a toddler and a senior with me both were extremly troubled. Finally I was put on a flight from Toronto to Halifax for July 31st and ended up missing a day of work.

I get a limited number of days for paid vacation and I had used them in going to Europe and had planned to be back at work on July 31st accordingly but your shoddy scheduling of flights lead to me missing a day of work.

To sum it all up this entire trip was a great ordeal and I am extremly disappointed with Westjet's unprofessional behaviour. I had to check in and check out my luggage and run around airports when I had originally booked a direct flight. I had to miss a day of work and had a harrowing wait at the airport while getting rebooks. In all none of the flights I too with Westjet were normal or without issues.

I expect to receive appropreate compensation for my ordeal

Good morning

I was a passenger on flight from Georgetown, Bahamas via Atlanta US and Toronto to Ottawa Canada on 25 July 2019. I was traveling with Delta until Toronto. In Toronto at the boarding gate I showed my ticket to agents Ms. Maddison and Ms. Stephany from WestJet as they were boarding passengers to Ottawa on WestJet plane. I have been told that I will be boarded to Delta plane later at the very same gate. So I was waiting and ask again since at the electronic display WestJet plane was the only plane to Ottawa. After third attempt I found out that it was my plane but is gone now. So I asked for supervisor, Ms. Taryn who to my biggest surprise told me that she heard agent advise me to stay in the lane for WestJet plane. Also she didn't put me on the later plane but booked one in the morning next day 7:00 AM, 26 July. I was also sent to WestJet Customers Service at Gate B25 and Mr. Prakes who supposed to help me but looked at the computer notes left by supervisor and said everything was done properly. The only help was gentleman name Bruno, very polite and understanding but unfortunately nothing could be done. I feel it was your employees fault or misunderstanding and I think more could be done, instead after long day it was another 10 hours at the airport. After all this was a bad experience with your company.

Sincerely. Jacob Kruszewski

We were scheduled to fly from Montreal YUL airport to Toronto Pearson international airport with Westjet as a connecting flight to el al that would take us to Tel Aviv Ben gurion airport. The westjet flight was delayed (they claimed because of bad weather conditions in Toronto and a false fire alarm in Montreal airport) but nevertheless me 19 and my younger sister 13 missed our connection flight plus another 8 passengers. They had the audacity to offer us another flight that would have an 11 and a half hour wait in Amsterdam until we got on a plane from there to tel Aviv. After standing on our feet all day on Thursday June 20 from 3pm to 10pm (yes that's how long it took them to help us get on another flight) we told them there is no way we are taking such a horrible flight as we are two young girls and we already were tired. Not only that but we missed a huge family event because of their bad service so thank you. We ended up only getting a flight on the following Sunday and it had no perks. When we asked for the manager, they brought other employees who claimed they were the manager but were lying and after arguing with them for 2 hours with 3 other passengers who also were stuck in Montreal for the weekend because of the delay, they gave us premium seats on only 1 connection flight and not both since we had a return flight with them as well and all it was was sitting in a lousy seat in the front of the plane. And the saddest thing was that they fought so hard NOT to give us premium seats
that are basically worthless anyways (maybe that's why they didnt want to give us the seats cause they knew how embarrassing it is that they call seats in the front of the plane PREMIUM SEATS and they charge people more money for zero special service) when they had wrecked our whole trip to tel aviv. Thank you westjet for giving the worst customer service out there. I will NEVER fly again with you and I will tell EVERYONE I know NOT to fly with you because your service is GARBAGE and NO ONE should support a company that does NOT CARE about their clients.

Westjet reservation code: krorbi

I am writing to address my concern and request for compensation from westjet airline. I booked my flights through westjet on june 1, 2019, to fly from calgary, ab canada, to richmond, va usa; westjet put me and my husband on delta airline for the flights between atlanta, va, to richmond, va. the problem we had happened on july 17, 2019. our flight from richmond to atlanta, which westjet had put us on a delta plane, was not able to land at atlanta airport because of a storm there. our 1 hour 45 minutes flight turned into a 4 hour 45 minutes flight, and because of this, we missed our plane back to calgary on july 17, 2019. after lining up for two and a half hours at the concourse in atlanta airport to talk to a delta airline agent, she helped us re-booked the next flight back to calgary on july 18, 2019; however, when I asked her about any compensation for hotel to stay overnight in atlanta, she said that all the hotel compensation/allowance had run out. my husband and I ended up having to find our own hotel in a city that we did not know, and we found a hotel, which was the dirtiest and most dingy we had ever stayed, for us$69.81. this experience with the flights and having no compensation for hotels from westjet was horrible. I believe that westjet should compensate for our hotel cost, or westjet should help us get the compensation from delta for our hotel cost, as I booked all these flights through westjet.
I look forward to westjet's reply. thanks.

Sincerely,
Sau fan brocke