WestJet Airlines
Reviews and Complaints

We flew from California to Halifax in September. Our luggage was left behind in Calgary and again on return a week later from Halifax to Vancouver again our checked luggage was left behind in Calgary. Thankfully we had airtags to notify them where our luggage was. Twice we had to purchase extra toiletries and clothing. We have just been reimbursed for this but it should have never happened. There was a que at Vancouver airport of people also not getting their checked baggage. We were starting to think there was hidden camera's and this was a joke that twice in a week our cases were left behind.

Our thought process is that the airline is leaving passenger luggage behind and taking on air freight as it earns more money.

on Flight WS 3310 Sept. 13, 2023 9:10pm to 9:50 pm from Vancouver to Kelowna .

I was seated by the front row Premium 1A and i have a small carry on bag plus a purse & 2 small extra bags for my mediations & vitamins.

The flight attendant has to prove herself that she's in control by lecturing me on the number of bags i had. While other Passengers were watching.

She could have been more civil & polite if she came up to me and if she had took extra effort to assist me find a room in the baggage bin.

I am a senior citizen and I actually asked for a wheelchair assistance in my trips but I prefer not.

I don't remember her name but I think she should be trained well for grace & friendly when attending to passengers, Canadian or Asians, which I happen to be.. Thank you & please hear me out. Blessings.

I had a flight booked.

I had to change my flight/delay my flight due to covid outbreaks in Canada and to the destination I had booked.

I was not able to gain my refund.

West Jet put the flight amount into West Jet Dollars eventhough I paid for flight change insurance due to covid.

My dollar are gone.

I want them back.

I will contact authorities if I am not dealt with in a reasonable responsible manner and method.

I will contact an Ombudsman.

You are not able to speak with anyone.

You numbers do not give a customer the option to talk to someone.

This is very bad unprofessional service for any customer. Just the worst.

No one has ever contacted me to let me know changes were made to my banked West Jet Dollars!

I want them back immediately!

Mary Marika Suha

[protected]@hotmail.com, [protected]@hotmail.com

West Jet ID - [protected]

[protected]

No political speeches on flights please. I really don't care if it is our Prime Minister, the Leader of the Opposition or my MLA or MP. Hearing a political message is my choice, not WestJet's. I was not on the recent flight that Pierre Poilievre gave his pitch but am not comfortable hearing any politician go on about their platform or stance on issues. If a politician speaks publicly on a flight then they are tacitly agreeing to allow cheering AND/OR booing, congratulations AND/OR heckling and are setting the stage for inflight confrontation between him/her and passengers, or between passengers with different points of view. I have flown with WestJet many times, and if it becomes a habit to allow politicians to take over the mike, then I will find another carrier.

My reservation was cancelled by your agent. I did not tell them to cancel this reservation. I got no help when I phone to get it reinstated. I was told the flight is full now. My reservation code is RNOCAF. IF you play the recording of my talk with the agent who canceled the reservation you will see I did not cancel. If I cannot get it reinstated to the original flight times can you give me a credit for this reservation and I will fly another time of my choosing.

Thanks

William Guthrie WS [protected]

My name is Adriana Montero, my reservation number was [protected].

I was charged twice for my bag. I travelled on the 8th of august, 2023, from Calgary to Mexico City, I tried to pay on line before travelling but I thought it did not go through, so I paid again at the airport.

I would like to be refunded for one of the charges, it was $40.

Thank you for your attention

My wife and daughter on foght /order number mck1f5, flight : 3duigv, eurimg, passengers diana and rayan "child". I paid extra for them to be seated (besides) each others. My daughter was totally crying for the whole flight , because she was not seated besides her mother, she is horrified from the experience and she may not be able to fly back without medical treatment. Each was harressed and scaried by the stranger she sat next to.

This is the last time we fly with you, and unless you solve this problem i will be , makeing this problem known to all thru facebook and twitter and the flight goverment.

We boarded west jet flight Aug 02 2023 at terminal 1 flight 1775 from San Francisco to Vancouver it was a connecting flight we came from Fiji our booking number is 2WKLMT.

We arrived from Fiji at 1:45 and we went through immigration later we got our luggage we went west jet counter to checkin firstly they told us the loading zone is closed and later they it’s okay you guys can get into the flight we checked our bags in 2 bags we got into customs and boarded the flight when we reached Vancouver we didn’t receive our bags.we were not even give a bag tags at west jet counter but we had the tags from. Fiji airways kotak Vancouver FJ 833470, kotak Vancouver FJ 833470 since they rushed us in the flight checkin our bags didn’t give us the bag tags how can the employees be so careless if they knew the loading zone is closed they shouldn’t put us in that flight .

When we reached Vancouver we realized we don’t have our bags we complained to west jet counter they said they will try to locate our bags they gave us our file number YVR WS61304. It’s been 3 days we haven’t received our luggage it’s so stressful we have our medication and our life in that bag.

I hope we get our bag soon westjet customer service is very poor I will never fly by west jet and not recommend my friends and families .west jet doesn’t have responsibility of treating customers properly.

They don’t trained people for problem solving we are going through so much stress bec our clothes our expensive shopping and gifts and we had some item which has to be thrown out if I get bag must have spoiled I am really upset I hope west jet understands our does solve our problem soon.

Westjet cancelled our January 2024 flight for which we used our companion fare that originally expired sept 14 2023

They reinstated the voucher but would not extend the expiry date, which is now only 6 weeks away. We called asking for an extension, or conversion to lounge vouchers that might be extended . Answer was absolutely NO!

We will now lose this benefit , as it is not possible to book a trip so soon. All we asked is to extend to Nov 16th. Such horrible customer service when it was THEM who cancelled our flight

21 July 2023 - WS 2711 BDA-YYZ Booked 13A put in 22C - I knew I had a tight connection and wanted to be near the front of the aircraft. I booked a window seat because I did not want to be between people.

21 July 2023 - WS 665 YYZ-YYC Booked 11F put in 17E - I booked a window seat because I did not want to be between people. I was between two WestJet staff members who talked about their schedules - it was uncomfortable and awkward.

The phone centre agent was not experienced or trained enough. During a simple domestic flight booking (Tuesday July 25- around 5 pM), I was put on hold several times so that she could check with her colleague and still made a mistake on the method of payment at the end. The call took an hour and 55 minutes. When asked to ask to a customer service personnel that is when the real night mare began ; I was put on hold, connected to another female agent who was abrupt later terribly rude, i could not understand her clearly ; I was told Westjet does not have a disability / special needs request department to just inform the airport upon arrival and at the end hung up on me! I was not unprofessional or abusive, no need for hanging up on a dissatisfied guest! I was a platinum member with Westjet for years and could not believe the lack of professionalism and care I experienced.

Dear Sir or Madam,

I am deeply disgusted and concerned regarding my suitcase and my time with flying with WestJet.

With my deepest regret the following problems I have face while on my trip to Canada, which I believe there should be a reimbursement for the money I have paid to fly with the airline.

Suitcase dimensions: L:31cm x W:20cm x H10cm

SEE Pictures below for suitcase size guide

Boarding Pass:

See Pictures

Luggage tags:

See Pictures

Subject: Complaint about WestJet Experience

Dear [Recipient],

I am writing to express my deep dissatisfaction with my recent trip with WestJet to Canada. I experienced multiple issues with my suitcase and the flight, which have left me extremely disappointed.

The problems I encountered are as follows:

Suitcase damage: My suitcase had a broken zip and no lock. The retractable metal handle was also damaged, and there were significant scratches on the suitcase.

Missing belongings: I found an important piece of clothing missing from the top pocket of my suitcase. The pocket's zip was broken, and the lock I placed on it was nowhere to be found.

Flight delay: I faced a 50-minute delay despite already being boarded. We were not provided with sufficient information during the waiting time, and the captain's explanation was unclear.

Online check-in confusion: Your website did not clearly indicate the checked bag policy during online check-in. As a result, I mistakenly paid an extra £35 for an additional suitcase that I did not bring on the flight.

These incidents have left me deeply dissatisfied, especially since I was recommended your airline by a friend. I regret to say that I will not be considering WestJet for future flights, and I intend to write a 1-star review on major travel websites, including Expedia.

I kindly request reimbursement for the money I paid to fly with WestJet, given the multiple issues I encountered during my trip.

Thank you for your attention to this matter.

Sincerely,

Eamonn Persaud

Thank you for your patience and time to read my complaint,

Eamonn Persaud

On Mothers Day of this year my husband had me book a trip to Cancun. We selected the Premium Cabin for our flight home as my Mothers Day gift because it was on sale. On Wednesday July 26th of this year, you took that away from me! I’m not one to usually complain, but I’m really upset by this. WestJet is the only airlines we fly and usually we can only afford to fly econo so this was a very special trip for me because we were supposed to be getting the “premium” treatment. When I called to talk to someone at WestJet they didn’t even offer business class instead but just downgraded us to econo. This is a real black mark against WestJet in my eyes! I think you should be able to do better for loyal customers!

Ref #SMDVOG