WestJet Airlines
Reviews and Complaints

We booked a Westjet all inclusive vacation Victoria to Cancun Nov 4-11, 2023. This vacation included airfare, airport transfers and the all inclusive resort. Our documents stated BD Experience for our transfers. However, upon arrival in Cancun, we were told that our transfers had been switched to Sunwing. We waited for over 90 minutes for our transfer after an already long day with our 81 year old mother with nowhere to sit! No apologies or accommodations were offered. Then upon our return to the Cancun airport our transfer did not arrive at all ! Forcing us to call a taxi at the last minute at our additional expense. Part of the reason we book an all inclusive package is so that everything is arranged and paid for ahead of time!. This delay and then failure to arrive at all caused much stress and anxiety to what is supposed to be a relaxing stress free vacation.

Oct 23, 2023 9:00am

I tried to purchase Westjet Rewards Dollars. I put my credit card number in the appropriate fields and hit confirm and pay. It said there was a problem with my credit card so I tried again. I got the same message. When I checked my credit card, there were two authorizations of $4095.00 each, bringing my credit card almost to the limit - and no Westjet Dollars!. I'm unable to call Westjet or dispute the transactions as they are only authorizations. There is no number to call Westjet. How will I use my credit card when Westjet is holding $8,190.00 of my credit?

On October 17 I traveled from Calgary, Canada to Toronto flight number WS 652 with tow children 14&15 years old. I had the seats 30 C,D and E. I received those seats 5 minutes before calling for boarding. By the time our call for zone 2 was maid the change my seats with my children, the separate us. I was on 13D , one kid on 14 B and other one on 30 C. I’m very disappointed of the service. I received one seat and then in 5 minutes I received seats all over? Very unprofessional. I chose this company because I used to travel in the past and I had no problem until now. Also I am a member with west jet, I chose to have a credit card with West Jet and… now I receive this treatment? This is the way you treat your costumers?

Very disappointed. If I have a choice I will not travel again with this company

I was flying out of Regina last week and connecting from Calgary to Kelowna. I was plenty early for my flight. I was standing in line when I heard them say that they may or may not have a pilot to ply as he hurt his "hand" in flight. Then then cancel the flight.

They cannot rebook on the same day. I am pushed to the next day. They also add a stop in Vancouver. I lose a whole day of the trip.

They say you can be reimbursed through the Canadian gov. I lodge my complaint about cancelled or missed flights.

West jet has just replied saying that they are not responsible and do not have to male things right. They are not financially responsible.

I am not sure how anyone is able to collect on this. West Jet has made things impossible. I will be cancelling all west jet activities and going Air Canada or drive to the states to fly out. I am all done with this bush league company that accepts no responsibility

On September 27 I flew Rome-Paris-Calgary, All the flights were Westjet Number Flights but the Leg from Rome to Paris was operated by Air France.

The issue is I receive First baggage fee free for myself and the my guest that fly's with through my RBC/Westjet. there were four of us flying that day and Air France charged me 60 EUROs per bag a total of 4. I am looking for the funds to be returned. I am contacting both you and RBC as that is who the your credit card is with. I have already the contacted RBC's Dispute and Fraud department to indicate the charges that were extorted from me by Air France was fraudulent as they wouldn't allow us to fly without payment. There were no Westjet personal available to speak with at the airport.

I am looking for the funds to be removed from my credit card. In the mean time I have put my credit card on hold and holding off booking further flights on Westjet.

Regards

Alan Ellis

[protected]@telus.net

[protected]

On August 27th, 2023 our flight was cancelled from Comox, BC to Calgary, BC due to equipment failure on the airplane.

As such I am out the cost of an extra night at the motel in Oyster Bay (the only place we were able to find accommodation, the additional day of vehicle rental and a day's pay as we were not able to return until the following Monday afternoon.

The break down is as follows:

Motel - $337.87

Car Rental - $104.93

Wages: $346.15

Total: $788.95

On August 17, 2023 My husband and I bid on and were successful in upgrading to business class on Flight WS9. We ended up on opposite sides of the cabin. My husband John in seat 4A and I had seat 3K. When it came time for the inflight meal service the choices were beef, chicken or pasta. I was informed that only chicken or pasta was available. I chose chicken. There were two choices for the salad and since I don't eat shrimp so chose the other option. I was informed that it was not available. My husband was informed that only pasta remained so that's what he had to have. He claimed it was inedible. I can't tell you how disappointed and disgusted we are that business class would not be able to accommodate the meal choices of what is a small number of passengers. We paid a considerable amount for the upgrade and it was not worth the money.