WestJet Airlines
Reviews and Complaints

May 21 fit vol..3285 mrs isaac and miss bianchin were 5 min late boarding and plus an other 2 clients came late also.. The female hostess of the flight of 1.15 leaving vancouver to go to prince george was rude and being and making us feel very uncomfortable she also said to us that we madethe filght delay and it was never to happen again while she was being nice to the other 2 clients n and not giving them a unwelcome shoulder! We are 2 native woman and we feel very violated about this matter.. As we unboarded the other 2 client even stop us and said that was not polite and was discriminating, with the most respectful regards issac and bianchin

To whom it may concern:
I would like to share the experience my son and I had flying with WestJet;
Our flight itinerary was London On to Calgary AB, Calgary AB to Phoenix Ariz. Depart London ON February 12th, 2016 at 7:00am Eastern Standard time, arrive in Phoenix AZ February 12th, 2016 at 1:23pm Mountain Standard time.
The flight out of London was delayed for 2 reasons, the first being that the de-icing machine had “froze” due to frigid conditions, secondly there was an unruly passenger which the attendant's asked to leave. After some time he did leave, and since the airport staff needed to find and unload the passenger's luggage, we were delayed further. With the extended delay, we missed our connecting flight in Calgary. I have travelled enough to understand that these kinds of issues are uncontrollable and are for the safety of the staff and passengers. And let me state for the record, the chief flight attendant by the name of Chantelle was absolutely fantastic. My son has a food allergy and Chantelle was so understanding, respectful and accommodating. She went above and beyond our expectations in order to keep my son safe, and for that we thank her.
Calgary is where the confusion and carelessness started.
When we landed in Calgary we were directed to a WestJet counter where they would be able to accommodate us for another flight to Phoenix. The WestJet representative, Ms. Boss (I do not remember her first name) notified us that we would be redirected to Edmonton and from there we would catch a flight to Phoenix, but not until the next morning. I told her that was not acceptable. I proceeded to explain to her that this was not a vacation for me and my son, and it was imperative that we were in Phoenix that evening.
Ms. Boss then picked up the phone and made a call to “her manager”. After approximately 10 to 15 min she told us that she had booked us on an American Airlines flight from Edmonton, and would arrive in Phoenix around 6:30pm Mountain Standard Time. Perfect! She explained that because it was another airline she could not provide us with boarding passes, but would be given to us once in Edmonton, but 2 tickets were booked. I asked about our luggage and again she made a phone call to the luggage “personal” and explained what flight we were to board in Calgary and since we were boarding an American Airlines flight in Edmonton, she wanted to make sure the luggage was properly tagged. She assured us that the luggage would follow us. She told us that she had worked in the luggage department for years so she knew exactly who to talk to and what to say.
When we landed in Edmonton and proceed to the American Airlines counter to check in for our next flight. The American Airline representative said we had to go to the WestJet counter to check in. So we went to the WestJet counter to check in, where Marieann, a WestJet representative gave me the confirmation numbers, but said we have to check in with American Airlines, back to the American Airlines counter where they told us that yes there is a confirmation number, but our names are not on the manifest, the flight was sold out, so she could not even put us on the flight if she wanted. I pleaded with the American Airlines representative and she said to me that “This is a WestJet problem, not theirs and there is nothing she could do” and asked to help the next person in line. I was appalled at the treatment of American Airlines to us, but in reality, she was right, she just did not have to be so rude.
So, “the manager” in Calgary booked us on a flight that was sold out.
Back to the WestJet counter we went to get some answers. At this point I started to become very agitated, because it was apparent that we might not make it to Phoenix that night.
When I returned to speak with Marieann at the WestJet counter there was another representative behind the counter with her. After briefly explaining the situation the second WestJet employee, whose name I did not get, said “this is Calgary's problem not ours, our hands are tied”. My response to them was very clear and very stern, but I did keep my composure, “Wrong answer. I don't care if you work in Calgary, Edmonton, Hong Kong or Alaska, you are wearing a WestJet uniform, and therefore you represent the company whom we purchased tickets with. It is your job and responsibility to assist in correcting this problem!” At that point she walked away without a response and Marieann asked another co-worker, Karla to help her in assisting us to get to Phoenix. It was a very short period when they both looked at each other and realized that a glaring mistake had been made. At that point they called for their manager. Shortly after the call was made Angela G. showed up, we took 10 minutes and I explained what had transpired to this point. She took another 10 minutes or so on her computer typing away. She looked up at me and with a very sincere voice she said “I am so sorry, but Calgary has made an error and there are absolutely no flights going to Phoenix tonight from Edmonton”. Right then I realized that the “WestJet manager” in Calgary handed me some B.S about another flight, to let us think WestJet had accommodated us but once in Edmonton we would be someone else's problem, not theirs.
At this point I explained the situation my son was in, and yes, I may have gotten angry, but again at no point did I yell, scream or belittle anyone. I was disappointed that this trip was falling apart.
I proceeded to explain to her and her colleagues behind the desk that this was not a vacation for me and my 18 year old son. This was a football “show case” training camp. He is to be nationally ranked, university and college scouts were to be there. This could lead to schooling and scholarships, an opportunity of a life time; he has dedicated thousands of hours of training, something he has worked extremely hard for many years.
Marieann turned away and I noticed that she had started to cry. I wasn't sure if it was because I frightened her or she was upset for my son and our situation. Karla assured me that Marieann cries at the drop of a hat. The 3 of them started working feverously trying to find something. It was about 45 minutes before the American Airline flight was to take off, the flight we were supposed to be on. So I asked Angela to contact them and see if there were any no shows for the flight. There were 4 passengers that did not check in, but American Airlines would not allow us to board, because we had not checked in and boarding had commenced. For lack of a better phrase, that added fuel to the fire.
Angela came up with an option to fly us to Las Vegas, rent a car and drive to the 4.5 to 5 hours to Phoenix, but I had to book the rental car on my credit card. She reassured me that WestJet would reimburse me 100%. I had to make a quick decision; the flight to Las Vegas would start boarding soon. What choice did I have? While Karla was booking the flight, Marieann was booking the car, I asked about our luggage, the luggage did not follow us to Edmonton. One was still in Calgary and they could not locate the other. I believe the phrase I used to Angela was “WestJet is a Joke!” Nevertheless, we had a plane to catch and we still had to go through customs. Marieann walked us to as far as she could go and from there my son and I ran through the airport, so we would not miss another flight. We were boarding the plane, Angela was there to see us off and once again she apologized on behalf of WestJet. Once in flight, Phil the flight attendant came and told us that Angela had explained to him the story and offered us complimentary food and drink, which was appreciated, it was 5:00pm and with all the running around
and confusion we hadn't had anything to eat since the 7:00am flight. While on the flight we were still wondering what we will do without my sons' football gear. We land in Las Vegas and headed to the WestJet counter to check on the status of our luggage. Dave was the gentleman working behind the counter; once again I explained the comedy of errors that had transpired to get us to Las Vegas. I called up Angela on my cell phone and handed it to him so he could speak directly with her. He had two phones going at the same time trying figure to out where the luggage was. At the same time I had asked him to see if there happened to be a flight out of Vegas to Phoenix that evening, even if it was not a WestJet flight, because I really did not want to drive for 5 hours if I did not have to. At first he was reluctant, but after speaking with Angela and me he booked us on an American Airlines flight to Phoenix. He explained to us that 1 luggage was still in Calgary and the other was in Edmonton. We made arrangements that both luggages would be flown to Phoenix the next morning. He told me that once I arrived in Phoenix to check with the lost baggage department and they would confirm how and when the luggage would get to me. And so again, we are pressed for time to board the flight from Vegas to Phoenix, hoping the shuttle arrives on time and running like lunatics again. We board, and we land in Phoenix. Now I have to deal with luggage and the cancellation of the rental car that I was supposed to rent in Las Vegas. I called up Expedia to cancel the car. They gave me a hard time because they said you must give them 24 hours advance notice of cancellation. I explained the reason the car was booked and that it was only booked 6 hours previous so I could not give them 24 hours' notice. After some time on hold they agreed to cancel the rental but I would still get billed the insurance coverage. A bill which I have submitted to WestJet for reimbursement.
On to the luggage department. Once I finally found it I spoke with a WestJet representative who would not give me her name. I was tired and wasn't going to argue about that. I explained the story again. She did her thing on the computer and she told me that one luggage would arrive in Phoenix at approximately 8:00am and the other approximately 10:00am, and once the luggage cleared customs “you can come and pick them up”. I almost lost my mind, “after all we've gone through because of a WestJet screw up, and you expect me to come back to the airport to get my luggage”. After some debating and hesitation, she said she would courier it out together. Again, not acceptable. I demanded that once the luggage cleared customs it would be immediately sent to my hotel separately. My son needed his football gear which was in the luggage, but we had no way of knowing which luggage was coming in first. She unwillingly agreed, and gave me the name and number of Raul V. the station manager. She told me to call him in the morning and verify with him that they were not to wait until they had both luggages and to send them out separately. Again, it felt like another WestJet employee passing the buck to someone else so they don't have to deal with the problem.
By the time I got my rental car that I had rented originally for this trip it was midnight, and we still had to find a store that was open to buy some of the necessary items needed since we did not have our luggage. Wal-Mart was closed, so we found a Wall-Green and purchase some toiletries. We finally got to our hotel at 2:00 in the morning. We are up at 6:00 to eat some breakfast, go back to Wal-Mart to buy some undergarments, shorts and any exercise apparatus my son would have normally used prior to a practice to prepare. Again, I have submitted to WestJet for reimbursement. We have to be at the field earlier to register which was supposed to be done the night before.
We did end up getting the luggage delivered to us and luck would have it that the first luggage was the one with all my sons' football gear in it.
To summarize;
What should have been a one stop, 9 hour non eventful day, turned into a nerve-racking, 5 city, 3 time zones, lost luggage, 2 different airlines, 19 hour day and remember the purpose of this trip. My son is an athlete; we were there for a football show case, in 26 hours he had 4 hours sleep, without eating properly. He did not have any of his equipment that he uses to stretch, due to lost luggage. All of this stress and he is trying to perform at an extremely high level to impress. A hard thing to do as an adult, let alone an 18 year old.
I will say this; Chantelle on the flight from London to Calgary was outstanding. Ms. Boss in Calgary made me believe she had everything under control. Angela G., Karla and Maireann in Edmonton worked so hard in trying to get us to our final destination. Marieann, sorry for making you cry. The 3 of you were remarkable. Unfortunately, one of the WestJet representatives I spoke to in Edmonton, that I did not get her name was rude and shouldn't be working with customers. Phil on the flight from Edmonton to Vegas was amazing. Dave in Las Vegas handled the situation like a professional. He was focused on the tasks at hand, getting us a flight and finding our luggage. The representative working at the luggage center, that would not give me her name, not the friendliest person, and gave off a vibe that she really did not care if my luggage was lost or how it was going to be returned to me. Raul on the other hand, when speaking on the phone with him, he was reassuring and apologetic on behalf of WestJet.
Needless to say, our overall experience flying with WestJet was atrocious, if it wasn't for a select few WestJet employees understanding the severity of the issue and trying to correct the problem, it would have been a lot uglier. Thinking back now, out of all the WestJet representatives I encountered on this outrageous journey, no one, not one person gave me any information on who or how to contact WestJet to submit my receipts for the car rental or any incidentals' that may have occurred, or compensation for a trip that went extremely sideways, or simply just to hear the story and gather feedback so this sort of mishap could be avoided in the future.
I did find on line (not easily) a site to submit my receipts, it states that a WestJet Baggage agent will respond within 24 hours and if attaching receipts a Central Baggage Services Specialist would contact me within 3-5 business days. Other than an automated email stating that my incident summary has been sent successfully, nothing, no contact what so ever.
I contacted Angela Goertzen, the WestJet guest service manager that we dealt with in Edmonton to ask if she could provide me with the information on who to contact. This was her response;
“Carlo
What I will do is send your information to our corporate Guest Relations team. This will help expedite the process and it will go straight to the people that can help you the most. They are usually quick to reach out to our guests in escalated situation.
Again, please accept my sincere apologies.
Take care, ”
It has almost been 4 weeks since that fiasco and I have yet to be contacted by anyone from WestJet. I do believe that Angela has done what she said she would do in her email, so it seems that “corporate” doesn't care. Maybe “corporate” thinks by ignoring the matter it will go away.
I am sickened at the whole experience and now corporate is even making it worse.
Usually the longer it takes to resolve a problem, the worse it gets.
I believe the reimbursement for my out of pocket expenses that never should of occurred are due, but also a significant compensation is owed for what has transpired all because of WestJet's incompetence.
In my line of work, I travel a significant amount and this whole experience makes me wonder if I will travel WestJet again, and ultimately how I will convey this story to all my colleagues when WestJet is mentioned.
My expectation is that this letter comes to the attention of someone who cares.
It is not too much to ask for an immediate response.
CM
Carlo Mastrogiuseppe
Business Representative
Office: [protected]
Cell: [protected]
Fax: [protected]
[protected]@liuna1059.ca
www.liunalocal1059.com

Sunday February 21, 2016. Flight 1245 from Tampa to Toronto Pearson Airport.Myself, my daughter and her boyfriend checked in the night before our flight, arrived at Tampa airport to fly back to Ontario in plenty of time, checked in and checked our bags.
Got held up in a restaurant, so arrived at Gate with minutes to spare, but were told that we would not be allowed on the flight. Our bags were already loaded. We offered to take another later flight, but were told that there were not any more that day and would have to wait 2 hours and then try to book another flight the next day. But our luggage was already boarded. So to make a long story short, they, after much deliberation and time wasting decided to let us on the flight because it is against the law for our baggage to fly without us. By this time it was a delay of 15 min. Not extreme since on our flight to Tampa from Toronto on Feb 16/16 Flight 1244, we were delayed for 1.5 hours without a real explanation of why. Anyway, we apologized profusely to the gate staff, which was accepted by one of the workers, but the female staff was extremely rude and short with us. Then onto the plane we go. As we approach the entrance we are met by the Pilot and flight attendants, who are very angry and glaring at us. Once again we give our apologies. But the Pilot's response is this: " Don't tell me, tell the rest of the people on the plane, " while the flight attendants sneered at us and turned their faces away from us. As we entered the plane, other passengers started to boo us . Nothing was said to stop this behaviour. By this time my anxiety levels were through the roof. As we got to our seats, other people were sitting in them and were annoyed that they had to move. ( Our flight had been booked for 6 weeks) Once we were sitting, we were subjected to people around us complaining and bashing us. Finally, a lady stopped by our seats and threatened my daughter's boyfriend, that " she had better not miss her connecting flight"
By this time I had been crying for most of the flight and was experiencing chest pains, out of sheer humiliation and stress. My daughter caught the attention of a flight attendant and asked her to please prevent the lady from coming back and harassing us . The flight attendant said she was unaware of any of this behaviour. But right after the incident, she was talking to the same lady further up the aisle. Eventually the Pilot came down to our area and talked to the people behind us who were continuing to complain about us. Then he proceeded to center us out once again and announce that if there were any further questions by anybody he would answer them. I have flown with several airlines over the past 31 years and have only flown twice with WestJet. Both times I have had problems. This last time was the final straw for me. I will never grace Westjet with my presence again, nor spend my hard earned money flying with their airline. It was the worst experience of my life andI will never subject myself to that kind of treatment ever again. Obviously, the Pilot handled the situation with no professionalism whatsoever. He must have announced before we got on, that it was our fault that we were delayed by 15 min. I can see no other reason why everybody would treat us this way. His name was Pilot "Dave" and I truly hope he reads this or at least thinks about how he handled the situation. This was Bullying in the highest order. We are all human and deserve to be treated with dignity .Sincerely, Andrea Leroux-Low

Since I can't find the complaint line. I'd like to share my horrible experience with WestJet customer service since the "Owners Care".
On Monday Feb 15, 2016, I called Westjet and end up creating an account. The agent Collette said she had put $50 into my bank and asked me if I'd like to book my ticket with her. I declined at the moment, as I was in a public place and didn't want to disclose my credit card information. Collette said that's find, I'd receive the information in a email and I can book when ready. Which I said thank you and this call occurred approx. 8:30pm.

A hour had passed and still no email and the flight I wanted was 11:15pm from YYZ-YUL. So I called back because I had assumed my email was recorded incorrectly which I was correct.

The next agent I got was Silvia (Agent I.D: 22023 which she said was Ms2). Because I had to wait for a call back, this called occurred around 9:45pm. After we determined the email was incorrectly taking, I asked Silvia if I can be compensated because I'm going to miss my flight.

Get this! And I'm paraphrasing here and it can be confirmed on the recording. Silvia told me that it's not her fault if I miss my flight, regardless of me having a coupon for $50 I should book it full price. I told Silvia, who the hell has a coupon for any product (groceries, clothes, travel) and doesn't use it when time comes. Silvia insisted that's not her problem and I can't be compensated because her fellow agent didn't record my email correctly, which she could've confirmed via (alpha, bravo, Charlie, delta, echo, etc etc) confirmation. Silvia was rude, didn't want to provide her agent I.D so I could have my call reviewed and insisted that if I miss my flight I'm dumb for not booking even though I have a coupon I can't access because I never received the email.

This is the worst type of agent you can possibly get, I'm a very lenient individual. But to know there's people out there who need a job, who are struggling is disappointed knowing someone like this works for a airline were there slogan is "Owners Care".

All I wanted was service and to book a flight with my money that I work for and working for Customer service myself and receiving certificates for my great customer service. I want WestJet to understand how pissed I am, that I didn't have the time to deal with Silvia and teach her the definition of Customer Service. Hopefully no one ever has to go through what I did, bringing my NBA All-Star weekend to a horrible end.

I supposedly purchased a Pomeranian puppy from a perso named Alicia Cartwright. the puppy was supposed to be flown o my state via west jet pet transport. Well I get emails from this Alicia and west jet pets that the puppy would be there the next morning. needless to say it couldn't arrive because the co said the puppy had to be them controlled pet carrier and that they needed me to send then $2900 that would be refundable after the puppy arrived. I did not fall this one. I am embarrassed to admit I did on the puppy. this kind of criminal activity needs to stop. hope this will help someone else. Connie.

West Jet are fully aware of the fact that my husband is head injured and they gave us a two for one fare based on information received from our local doctor. Even though West Jet offer fares for disabled people, special needs, they have neither the compassion or the intelligence to deal with disability. In the past two years West Jet have kicked us of their planes. This is after they placed us in seats they picked. The first one was opposite the toilet at the back of the plane and the second one was to place me ( not disabled ) on the emergency door seat. The ask me to move. It was midnight at Calgary Airport and we had just boarded. As the long standing caregiver I was tired and did not want to move. After being asked by three different attendant I did move and sat beside my husband. West Jet then sent in a fat thug to remove us from the flight...why because I said the following "This is b---s---" "You are all power tripping me" Even though I had moved seats as they requested,

Terrible customer service when flights are delayed or cancelled. Very unhelpful in finding alternative flights and provides no assistance in finding a hotel if you are forced to stay overnight due to flight cancellation. Westjet has lost its customer service advantage!

West jet informed me that the flight, when i was booking it was out of economy value seats and i would have to book a seat at a higher rate to fly home on Monday 14th of Sept.
when i boarded the flight there was only 27 person not including staff on the flight. they of course have not responded although repeated calls and their wall of phone block agents refusing to allow me to speak to a Superior management person who could explain why i was a victim of their lack of truthfulness. (flight 676) Calgary to Toronto

This has been a while. Two years ago, me and three of my friends flew with WestJet to Los Angeles.

We went through all security checks in airport with the question: were you guys checked in already? We were all confused and our answers were "NO" to every level of security check.

We arrived in the plane with a family of 4 sitting on our seats. When the attendance checked, they family was holding boarding passes with our names. We offered to sit in empty seats so the plane can take off without delays but were prohibited by the attendance.Took the attendance 2 hours and came back with no answer why this family had our boarding pass as well as passing through the security checks with no question. The flight was delayed for almost 2 hours and we ended up sitting in other empty seats.

All passengers on the plane were angry and thought me and my friends cause the delay. WestJet has made no explanation, apology or suggestion to compensate for the inconvenience and/or mistake. Will not fly with WestJet again if necessary.

I was flying with west jest from calgary to toronto.
Inside cad in was cold so I asked the stewart to for blanket she sold me one for $4, 00 as I opened the bag it has smell in it. However I have no choice to use it. As I used it I discovered that the colour of the blanket come of my new pair of pants
I asked the stewart for help in this matter, her answer was to file complaint.
I always values million times better then the world worst airline"air canada" after this trip I feel west jet should look after there customers
Otherwise there will be no difference between air canada and west jet.
Upon my arrival at toronto airport discovered that we were missing the suite case,
Please look after you customers as your staff to help your valuable customers not read books we customers in the flight needs help.
Don't be a cheap airline. Look at service for emirate, ba, jal and learn lesson, instead of gouging your customers

My husband and I had flights book for Monday June 29, due to the highways being closed we were not able to arrive till the flight was missing, although we gave ourselves 4 hrs to get there. The customer service woman was extremely nasty, her first response was nothing we can do, we don't rebook missed connections. I mean REALLY? We ended up losing 800 dollars because they refused to be even the tiniest bit accommodating.

My flight from Hamilton to Edmonton (WS405) got cancelled tonight (July 27th). I went to the arrival/baggage desk as told, were a WestJet agent looked at my ticket told me I would be on a flight tomorrow morning and to check in online. She never once used a computer to look up any information just wrote the new flight information on my ticket. I have been staying in St. Catharines (45 min-1 hour outside of Hamilton) so I contacted somebody to come pick me up at the airport. I was never asked/offered a place to stay for the night or if I had a drive. As I'm from Edmonton I found this odd especially after I heard other passengers had been given vouchers but my ride had arrived so I left the airport. About 45 mins after leaving the airport I went to check in on my WestJet app which informed me that I was actually put on a flight leaving for Calgary tonight then a connection to Edmonton. Upon finding this information I called WestJet customer service where I had one of the aggravating experiences in my life. After explaining my situation the agent informed me that he couldn't find any cancellation for my original flight, then he couldn't understand why I left the airport, then why I couldn't just had back to the airport for the flight that was to leave in 15 mins. Finally I was able to get him to look up the flight that was leaving tomorrow (the one I was told I was one) which he informed was a direct flight from Moncton, NB to Edmonton. While this flight does originate in Moncton I know that it stops in Hamilton as I've taken it before. Finally he figures out that it does stop and Hamilton and says he'll change my flight. 5 minutes on hold later he comes back on to ask why I seem to think I need to get a flight in Moncton when I was originally leaving from Hamilton! When I try to explain that he clearly didn't understand what I was talking about he hung up on me! I didn't yell at this agents, I didn't curse despite being upset, all I did was try to explain again and this is the response I got. After this incident I called again and dealt with another agent who was able to change my flight and informed that it is not WestJet's policy to hang up on customers but that all supervisors had left. She at least took my information and filed an after hours report for a supervisor to call me back in the next 24-48 hours. When I get a call I will be asking for a refund for this flight.

Just earlier today on February 20th around 4:15am-4:30am, my travelling companion and I received a very infuriating experience at the checked bag drop counter at Orlando International Airport. Both the workers that serviced us were unnecessarily rude and incompetent. The one that served us first is Maria D. and I did not catch the name of the other worker, but she wore glasses, had light skin and was a heavy woman. My travelling companion had received two confirmation e-mails from WestJet that explicitly stated that due to the fare type, both of us would have a free checked in bag. The first e-mail was received on the 17th and the second one was received yesterday on the 19th. Maria proceeded to tell us that we must pay for it and go try to get reimbursement from WestJet afterwards - she insisted we do this, twice. This is ridiculous because we should not be charged for this, especially when we paid so much for it and our flight from Toronto to Florida had no hassle considering this. Her telling us to just pay first and try to get reimbursed later is redundant and completely a waste of our time when she should have the quality of a worker at the Orlando airport to deal with her mistake swiftly. She told my travelling companion to go off to the side and kept rushing her, when my companion had to lift my checked bag off the machine that weighed it and had to move the two bags off to the left. She is not superhuman, so no, she could not do all of this within two seconds. After waiting for the next person in line to finish, my travelling companion showed the two e-mails to the lady working beside Maria (earlier described) and she also was unable to handle this professionally. She demanded to see the second confirmation e-mail in a way that insinuated that she did not believe us. She then said she will only let us check in one bag free, when she had just read two e-mails stating that it was one free checked bag PER GUEST. Maria and her argued with us saying that they cannot do anything, as it says it in the system. After my travelling companion pointed out the description in the e-mail, the lady working beside Maria printed the luggage tags and checked both our bags in finally. How hard was that? What are these excuses saying they are unable to do anything and with a few clicks of the screen and lots of arguing, they are suddenly able to? I have flew with WestJet in the past and previously had a very positive experience. This experience however has changed my outlook on WestJet.

My son left to catch his plane last Monday to go back home to Brandon Manitoba, he had already purchased a bus ticket from Winnipeg to Brandon. Thinking there was plenty of time from when his plane lands in Winnipeg. Only to find out his plane was delayed to hours, there for his plane left at 12.10 instead of 10.10 pm he now had to purchase a hotel in Winnipeg and purchase another bus ticket to Brandon Manitoba. So instead of it costing him $30.00 it ended up costing him a hotel fees and another bus ticket. If this plane wasn't delayed he would have been able to catch his bus at 11.30 Monday night and be home to get enough sleep for he had to work Tuesday afternoon. I am very disappointed in this company.

I have always preferred to fly with West Jet over any other airline company my whole life. With West Jet I always find the service to be outstanding, that the staff will go out of their way to go above and beyond for their customers, and that the staff has always been happy, friendly, courteous and funny. I have always paid more money to be on a West Jet flight rather than fly with Air Canada.
On Fri April 18, I flew from Edmonton AB to Jamaica, with a connecting flight in Toronto. My group was a party of 5. Our flight from Toronto to Jamaica (West Jet flight # WS2660)was one of the worst flights I have ever experienced with any airline. Our flight attendant Jenn, (#6724) Was beyond rude from the get-go to the end.
To start off, the flight attendants were handing out customs papers. As she handed them to my friend and I, I kindly and simply asked if it was one sheet per family. She rudely responded that "the announcement said one per person" and carried on her business. her tone and matter of the reply was completely unnecessary. As my husband was filling his out, he made a mistake and took mine instead for his. When Jenn came around again, I said "excuse me, could I please have another form, my husband made a mistake on his and took mine." Jenn then loudly scoffed, and in another rude tone said "fine, but this is the last one!" After she walked away, the folks sitting behind us even told us they couldn't believe how rude she was being and couldn't believe she actually said that.
When the beverage cart came around, she was even rude to us about that. She said we could have one drink an hour, however only came around twice on a 4 hour flight. I didn't even bother to try and argue with her about that one, however the rest of my party was very angry about it and how she was treating all of us.
If ever any of us were standing in the line waiting to use the bathroom, and the seat belt light would come on, she would immediately send us back to our seats, even if we were waiting quite awhile. However, she NEVER sent children and/or their parents back to their seats.
It really sucks being excited to start a well needed vacation only to have it start off on the wrong foot.
One of the other flight attendants actually came over to us near the end of the flight and apologised to us for her behaviour and attitude.
In the past I would have never hesitated to recommend West Jet to anybody. Now, Im not too sure I would ever recommend west Jet, and I will think twice before choosing West Jet.
I am very disappointed.
Charla Irvine,
charla.[protected]@shaw.ca

I bought tickets to Canada from the website www.westjet.ca. So I paid $290 for the tickets, and I decided to contact the customer services, because I haven’t received info about seats. And the lady informed me that I haven’t booked the flight. So I really needed to fly ASAP, so the rep told me to $500 for the tickets. They are thieves and dishonest people. I won’t use their services again. Please, post your comments and share your views about this company.

Was at a friends place and she was getting ready for a flight to Edmonton for a company event, and WestJet called left a recorded message, turned out her flight had been cancelled, with no explanation, she needed to be in Edmonton by 1800hrs, the only alternative they gave was a flight to Winnipeg and a connection to Edmonton, this would have been a 5 hr journey for what was only supposed to be a 1 hr trip, this was not possible, and when she requested a refund she was met with a very rude and confrontational service person, who refused to refund her for the ticket.

My husband's father died suddenly. He already had a flight on another airline to go to San Diego. The other airline totally refunded the cost of his flight when I explained his father had died and he needed to go to Toronto to be with his family for the services. I looked up the price of flight from Vancouver-Toronto, It was $835. I phoned and asked about the "compassion" fare price: $935! $100 MORE! What kind of compassion is that? I said "No thank you. I'll go with the one off the Web (this was to be in 4 days). So, he did. Don't know what their version of "compassionate" is, but $100 MORE sure isn't it!

We where on a plane for 3 and half hours and we where hungray they were suppose to give us breakfeast and a lunch but what a suprise because for breakfeast we had a choice of a cookie or a little bag of meli melo, then lunch time came and same choice. I took several airplane before and we did get a lunch, and also it was do cold that our feet was frozen i had to seat on my feet to warm them up. Then i had a kodak easy share but not alout to take picture with it, wich in other airplane i always did. Some of the staff was miserable. I will never take west jet again in my life.

I used to not understand why all my employees lately insist that their flights are booked with Air Canada instead of Westjet, but today I experienced it myself.
We book about 2 flights per week and I used to always prefer Westjet, but after today, I think I will be like all my staff.
Here is why:

Today was the day, that finally I had to personally attend a meeting in Abbotsford, BC and I had booked my flight out of Edmonton International in advance.
Due to some unforeseen circumstances, I arrived at the Airport only 40 minutes before departure, but figured it will still be okay.
Far from it.
First I needed to check in and get my Ticket:
There are about 12 counters for Westjet. One Hostess was sitting on the far left one doing absolutely nothing, 5 Hostesses where standing around the entrance yacking with each other, 1 Hostess was helping a customer with her phone in hand, obviously trying to solve a problem. So here I was standing in line behind some other people waiting.
Finally one more Hostess showed up and opened another booth.
By the time I made it to the front, she ask me to “hold on” and went to the next booth, picked up the phone and made a lengthy call, all why I was standing and waiting.
Finally it was my turn. By now it was 25 minutes before departure. I was told that my bag could not make it onboard and I could not bring it as a carry on off course because it was a bit too big and heavy.
I asked for a solution, but was simply told to book a new flight (via Calgary Arriving at 16.30 in Abbotsford, off course way too late for my meeting)
I asked if I could just store the bag in a locker and just go without my full gear, but the simple answer was that by the time I have it in a locker, it is too late to let you board.
YOU KNOW THAT WE STARTED BOARDING 30 MINUTES BEFORE DEPARTURE TIME. (What a bunch of …. I have never boarded 30 minutes before departure in my life and you all know it.
Asking if I will get reimbursed I was simply told NO.
No possible alternatives where offered, no attempt at all in helping me was offered. SIMPLY ABSOLUTELY NO HELP OR SERVICE!
I GUESS THAT WHAT I GET FOR DEALING WITH “OWNER”
Thanks but no Thanks. This is how you lose your customers. With grumpy Hostesses that have no time to help or even attempt to keep someone happy.
Thanks to this I have lost my payment for the flights (there and return) my Hotel reservation was charged and my Rental Car was charged.
On top of it I missed a very important meeting, that I was absolutely needed for, which I cannot even start to fathom how much I will lose over this.
Thank you very much Westjet. I hope you are all happy with spending the money you got from me.
Rest assure it was the last time.

Very unhappy