WestJet Airlines
Reviews and Complaints

Travel bank expiry date. I have spent hours trying to get help with a problem that I am having, when using the [protected]. There is not a number that applies to my situation and therefore unable to talk to anyone. Also unable to us the callback system for the same reason.

Here's my situation. Last September my husband was hospitalized and was in critical condition. We were cruising from Vancouver to Hawaii and then we were planning on staying 2 more weeks and flying back Oct 17th. My husband improved but was still in hospital. He insisted I, and his sister go on the holiday while he was recuperating in hospital. I was in a very stressful situation as I had to apply for medical cancellation for the cruise and a few other items. My health isn't the greatest and I made some mistakes which have cost me dearly. I changed the flight back by one week, thinking I could without any cost but boy was I wrong. I paid an extra $1,200.

For my husband's ticket, it was put in my travel bank and we had hoped to travel to Edmonton and use those dollars. Unfortunately my husband has been in and out of hospital and we just learned last week he still has 4 clots in his lungs and is still not well to travel, especially by air. I thought I had time to do an extension but when I went into my account the bank was empty. I have been trying to phone for days and have tried various emails but all have been rejected. I just want to talk to someone to see if under the circumstances I could get an extension. I did find an email that is dated Sept 17, 2022 advising me that the the transfer had been made. To add to my stress, my mother passed away in May and my 94 year old father has had a stroke in his eye and I am his driver. I am so overwhelmed right now.

On August 17, 2023 My husband and I bid on and were successful in upgrading to business class on Flight WS9. We ended up on opposite sides of the cabin. My husband John in seat 4A and I had seat 3K. When it came time for the inflight meal service the choices were beef, chicken or pasta. I was informed that only chicken or pasta was available. I chose chicken. There were two choices for the salad and since I don't eat shrimp so chose the other option. I was informed that it was not available. My husband was informed that only pasta remained so that's what he had to have. He claimed it was inedible. I can't tell you how disappointed and disgusted we are that business class would not be able to accommodate the meal choices of what is a small number of passengers. We paid a considerable amount for the upgrade and it was not worth the money.

Sunday September 17th 2023

Time -18:39:49

I was sitting at gate B14 , with my husband , which had gotten up and went to the washroom.Waiting on our delayed flight to Calgary WS124 .

While playing a game on my phone, I was overhearing a conversation between 2 WestJet workers about a piece of luggage that looked way oversized.

I was approached by one of the WestJet employees, as he loudly complained to me that my baggage was too large , which i replied, it was not my luggage. That it belonged lady with a handicapped child which was also in the washroom. The worker continued to raise his voice , telling me I could not take this bag on carry on . I replied one more time, was not my luggage, ( which I feel he was not even listening to my comments ) . He then said to me that I was ridiculous thinking I could carry on this bag . At this point I raised my voice asked him why he was disrespecting me so badly and acting in inappropriate .

My husband returned from the washroom, I started to explain the happenings, when I noticed the 2 WestJet workers talking on the side . I walked over and said if he was going to be taking, I thought the both sides of the story should be involved.

I asked one question to the abusive worker, why I was treated that way , he looked at the ceiling and would not answer. My husband called me to come back to sit , which I did , my husband stood up and took pictures.

A few minutes later the westjet lady employee, came over and asked my husband to come talk with the westjet employee I had the issue with.

The Westjet man, started to apologize to my husband, which my husband said you’re apologizing to the wrong person and came and sat down beside me .

I feel this man is very disrespectful to women as watched him make a younger woman come up and size her bag and made her check it and left many others alone , with more and larger baggage.

I do not feel that this person should be working in a public setting.

This person is named Donald

Not sure if pictures loaded , I can provide any way you like

We flew from California to Halifax in September. Our luggage was left behind in Calgary and again on return a week later from Halifax to Vancouver again our checked luggage was left behind in Calgary. Thankfully we had airtags to notify them where our luggage was. Twice we had to purchase extra toiletries and clothing. We have just been reimbursed for this but it should have never happened. There was a que at Vancouver airport of people also not getting their checked baggage. We were starting to think there was hidden camera's and this was a joke that twice in a week our cases were left behind.

Our thought process is that the airline is leaving passenger luggage behind and taking on air freight as it earns more money.

on Flight WS 3310 Sept. 13, 2023 9:10pm to 9:50 pm from Vancouver to Kelowna .

I was seated by the front row Premium 1A and i have a small carry on bag plus a purse & 2 small extra bags for my mediations & vitamins.

The flight attendant has to prove herself that she's in control by lecturing me on the number of bags i had. While other Passengers were watching.

She could have been more civil & polite if she came up to me and if she had took extra effort to assist me find a room in the baggage bin.

I am a senior citizen and I actually asked for a wheelchair assistance in my trips but I prefer not.

I don't remember her name but I think she should be trained well for grace & friendly when attending to passengers, Canadian or Asians, which I happen to be.. Thank you & please hear me out. Blessings.

I had a flight booked.

I had to change my flight/delay my flight due to covid outbreaks in Canada and to the destination I had booked.

I was not able to gain my refund.

West Jet put the flight amount into West Jet Dollars eventhough I paid for flight change insurance due to covid.

My dollar are gone.

I want them back.

I will contact authorities if I am not dealt with in a reasonable responsible manner and method.

I will contact an Ombudsman.

You are not able to speak with anyone.

You numbers do not give a customer the option to talk to someone.

This is very bad unprofessional service for any customer. Just the worst.

No one has ever contacted me to let me know changes were made to my banked West Jet Dollars!

I want them back immediately!

Mary Marika Suha

[protected]@hotmail.com, [protected]@hotmail.com

West Jet ID - [protected]

[protected]

No political speeches on flights please. I really don't care if it is our Prime Minister, the Leader of the Opposition or my MLA or MP. Hearing a political message is my choice, not WestJet's. I was not on the recent flight that Pierre Poilievre gave his pitch but am not comfortable hearing any politician go on about their platform or stance on issues. If a politician speaks publicly on a flight then they are tacitly agreeing to allow cheering AND/OR booing, congratulations AND/OR heckling and are setting the stage for inflight confrontation between him/her and passengers, or between passengers with different points of view. I have flown with WestJet many times, and if it becomes a habit to allow politicians to take over the mike, then I will find another carrier.

I had booked a trip to England for myself and my sister in November 2022

I was leaving Grande Prairie and she was leaving from Nanaimo. July 25, 2023

We were to meet in Vancouver to get on the plane to England.

In January of 2023 West jet changed the location of the England flight to Calgary from Vancouver.

This made my flight go Grande Prairie to Calgary, Calgary to Vancouver, Vancouver to Calgary, Calgary to England. I tried to change this, but WestJet said Redtag had to and Redtag said WestJet had to. So, I just decided to keep the “milk run”

I booked the England holiday through Redtag as they offered the trip with a hotel in Woking. West jet did not offer hotel booking in Woking. The rest of the flights were booked through WestJet directly as we were leaving from separate airports and was easier to do this way.

On July 25th my first plane from Grande Prairie to Calgary broke and was cancelled.

I spoke to an agent at the airport, and she called customer service to “help”

They could not get me to Vancouver in time to catch the flight to Calgary to board the plane to England. The agent at the airport and I tried to explain to the Customer service rep that I did not need to go to Vancouver and that I could just catch the next plane to Calgary and get on the flight to England from there. The customer service agent would not allow us to do this and insisted that I had to go to Vancouver. (The flight to England left from Calgary) The agent and I argued with the customer service rep to no avail.

By this time the next flight to Calgary was booked up (full) from all the people who were on the cancelled flight.

West jet offered no alternative but for me to purchase an entirely new ticket to England last minute. The flight went Grande Prairie to Edmonton, Edmonton to Calgary and Calgary to England. (Same flight I was originally booked on) But they made me pay an extra 1300.00 for these flights.

I thought to myself ok, I will fight with them when I get home as I did not want to ruin my vacation.

On my way home I had a bit of time to spare in Calgary and spoke to the special services desk. The ladies were amazing and could not believe the nightmare getting to England was. They made notes on all of my flights etc. so that when I called Regtag they could easily get my refund for me.

When I called Red tag and they contacted Westjet, this is what they/we were told …. Westjet is trying to say that I forfeited my flight to England and cannot get a refund.( even though none of this was my fault) I never once forfeited my flight or was told I could not ask for a refund. I also asked west jet to provide proof of me being told this and they do not have any. So it is a he said she said situation.

Now I asked Redtag to escalate this and I am still waiting for a reply. I am at a complete loss as to how West jet thinks its ok to completely screw someone.

Any help would be greatly appreciated.

Niki Wall

Recently, I had to fly to San Diego, California, United States of America, from Kelowna, BC Canada for a family funeral. ( i am not able to drive long distances due to my impeding ankle surgery a week after i returned back home to Kelowna, BC Canada).

I did not know I was suppose to call if I had a recent death in the family, and could get a lowered rate then normal travel air fare.

I only found this out when I had to call in before my origina return travel date, to delay my travel time for anothjer week.

Riya, was the represe3ntative that helped me out, helped me with this, and informed me to write once home.

So THANK YOU RIYA FOR YOUR HELP. HIGH 5 STARS :)

2). on my travel for return home on July 2, 2023, I boarded my flight to return to Kelowna, BC Canada. We let an hour late. ( due to some issues on the runway) no fault of my own.

Caroline & Maxine? i think was the second ladies name, but they were really nice to myself, & the guy sitting next to me from Kenya. We left Calgary late, but Caroline & Maxine, were really nice to us, as well as the others in the first 3 sections seats. She refereenced to us by Mr. last name & Ms. Stussi. I felt relaxed & appreciated. This truo as thou it started late, made us feel good.

We get into Calgary, Alberta and we had to sit on the tara mack for a bit so the "KIDS", were like first day to school, late to going to the door to unlock the terminal areas so we could board our plane. This was another delay. Travelling not only to a funeral & coming home, I was no longer comfortable.

We are boarding on the plane from Calgary, Alberta, late, due to the rain that was called due to thunder/bad weather activity. Once the plane allowed us to board, we had to sit there on the tara mack a bit longer, but i noticed there was foul smell on this flight. I was sitting right up front next to the window. The guy sitting next to me, even noticed the smell. His name was Dominic. He says he travels a lot on this flight, and in this area, and he noticed it too

.

Our stewardess names were: Rachel, and some other oversize lady, smaller then Rachel. But, I made the comment to her once before we left, and then again in the middle of the flight & again towards before we left to un board. The 2 ladies were laughing & talking more amongst to them selves the entire flight. But when we informed them the 3 time, they stated they could not smell it, Both Dominic & I could.

My reservation was cancelled by your agent. I did not tell them to cancel this reservation. I got no help when I phone to get it reinstated. I was told the flight is full now. My reservation code is RNOCAF. IF you play the recording of my talk with the agent who canceled the reservation you will see I did not cancel. If I cannot get it reinstated to the original flight times can you give me a credit for this reservation and I will fly another time of my choosing.

Thanks

William Guthrie WS [protected]

My name is Adriana Montero, my reservation number was [protected].

I was charged twice for my bag. I travelled on the 8th of august, 2023, from Calgary to Mexico City, I tried to pay on line before travelling but I thought it did not go through, so I paid again at the airport.

I would like to be refunded for one of the charges, it was $40.

Thank you for your attention

I was flying out of halifax airport on august 9, 2023 flight was departing 8am I was at airport at 6am. Standing in line and me and 22 other passengers for same flight westjet ws229 seat 6d were pushed back for 2 other flights 1 for edmonton and 1 for vancouver even thou I was there 2 hours before flight we were all told plane could not wait and left without us. Even when I asked before if I was going to be able to get on my plane I was told yes. Was not our fault that there was not enough staff to process us all. I tried to pre register the day before on line and could not get on the website. That being said I was denied boarding even thou we were bumped twice for other flights. I ended up getting a flight 12 hrs later at 615pm which I received no compansation for. I feel I am owed some sort of compansation for sitting for over 12 hours in the airport with no wheres to gothe flight I finally got was back of the plane with no plug in that worked. Flight was ws233 which was also delayed till 6:15pm. This is from my wife thank you

Kimberey a wolfe

My wife and daughter on foght /order number mck1f5, flight : 3duigv, eurimg, passengers diana and rayan "child". I paid extra for them to be seated (besides) each others. My daughter was totally crying for the whole flight , because she was not seated besides her mother, she is horrified from the experience and she may not be able to fly back without medical treatment. Each was harressed and scaried by the stranger she sat next to.

This is the last time we fly with you, and unless you solve this problem i will be , makeing this problem known to all thru facebook and twitter and the flight goverment.

We boarded west jet flight Aug 02 2023 at terminal 1 flight 1775 from San Francisco to Vancouver it was a connecting flight we came from Fiji our booking number is 2WKLMT.

We arrived from Fiji at 1:45 and we went through immigration later we got our luggage we went west jet counter to checkin firstly they told us the loading zone is closed and later they it’s okay you guys can get into the flight we checked our bags in 2 bags we got into customs and boarded the flight when we reached Vancouver we didn’t receive our bags.we were not even give a bag tags at west jet counter but we had the tags from. Fiji airways kotak Vancouver FJ 833470, kotak Vancouver FJ 833470 since they rushed us in the flight checkin our bags didn’t give us the bag tags how can the employees be so careless if they knew the loading zone is closed they shouldn’t put us in that flight .

When we reached Vancouver we realized we don’t have our bags we complained to west jet counter they said they will try to locate our bags they gave us our file number YVR WS61304. It’s been 3 days we haven’t received our luggage it’s so stressful we have our medication and our life in that bag.

I hope we get our bag soon westjet customer service is very poor I will never fly by west jet and not recommend my friends and families .west jet doesn’t have responsibility of treating customers properly.

They don’t trained people for problem solving we are going through so much stress bec our clothes our expensive shopping and gifts and we had some item which has to be thrown out if I get bag must have spoiled I am really upset I hope west jet understands our does solve our problem soon.

Westjet cancelled our January 2024 flight for which we used our companion fare that originally expired sept 14 2023

They reinstated the voucher but would not extend the expiry date, which is now only 6 weeks away. We called asking for an extension, or conversion to lounge vouchers that might be extended . Answer was absolutely NO!

We will now lose this benefit , as it is not possible to book a trip so soon. All we asked is to extend to Nov 16th. Such horrible customer service when it was THEM who cancelled our flight

21 July 2023 - WS 2711 BDA-YYZ Booked 13A put in 22C - I knew I had a tight connection and wanted to be near the front of the aircraft. I booked a window seat because I did not want to be between people.

21 July 2023 - WS 665 YYZ-YYC Booked 11F put in 17E - I booked a window seat because I did not want to be between people. I was between two WestJet staff members who talked about their schedules - it was uncomfortable and awkward.