WestJet Airlines
Reviews and Complaints

It was shocked by this airline to Toronto even allowed to have a big dog on a plane! And the flight attendant didn't even care about how I feel! They never ask nor trying to offer me to sit somewhere else! I have to go ask them to see if I can get changed because it was very crowded and I was scared about it as well. So I got to seat at the middle seat!It was such a bad service experience with westjet. Maybe air canada will be my next choice for travelling.

Please call me, I am too upset to write this out, and it happened on another flight as well. I'm just getting madder not being able to speak to someone and having to write out a long explanation. I thought Westjet was better than this in the service area! What does it matter what my postal code is, Westjet doesn't fly from Parksville! But I have flown several times over the past 20 years to visit my kids and now I have a grandson it is every 6 months round trip! This is not Westjet's fault but something they have got to look out for!

To whom it may concern.

I am writing to you, because my last experience with West Jet as a chosen carrier was very traumatic.
I arrived at Winnipeg Airport on May 1, my flight was supposed to leave at 11:20am, flight # 546 to Toronto. I was informed that West Jet rebooked me to Air Canada, as its flight was delayed. I boarded AC 246 flight at 11:10am, but left Winnipeg at 2:00pm (that was my start to the journey, 3 hours on the tarmac).

Of course, I arrived in Toronto after my flight to Amsterdam (flight #KL 692) had already left. For the next 6 hours I tried to rebook my flight to Warsaw, my final destination.

In Toronto I arrived at terminal 1 and was sent by Air Canada to terminal 3. They told me they were not responsible for my further ticket, because they didn't have record of my travel past Toronto. That was a direct result of West Jet moving me from their flight to an Air Canada flight without my consent, without informing me, and without securing that I would be able to continue with the remainder of my planned flights. I went to terminal 3 to the KLM customer service desk (since my connecting flights were KLM flights), and the sent me back to Air Canada, terminal 1. They also said they were not responsible, saying the Air Canada flight was late, not them.

Next stop for me- terminal 1, where I spent 1, 5 hours on the phone (the line up to the customer service desk was enormous, I did talk to somebody who spent 2 hours there) with an Air Canada representative. Only to be asked to go back to KLM. I phoned KLM and was told to go to West Jet customer service to book my flight and hotel. So, I travel back to terminal 3 and stand in line for another 2 hours. Finally, when I was able to reach a West Jet customer service representative, she insisted that she is not able to help me and I should go to my travel agent. I told her that it is one person operating that agency who happened to be on holiday that very week. I had to convince the West Jet representative that I really had no more options (she insisted, that it is not her responsibility and she can't do anything) and she had to find me something.

Finally, she phoned somebody and was pushing me to take a flight at 6:00am to Boston, Paris, Warsaw. Keep in mind, I left home 8:30 in the morning and it was almost midnight when we were discussing my further travel. I asked her what I should do for 6 hours - just stay at the airport, she said. Facing 6 hours at the airport plus 15 hours travel time I asked for another option. She booked me a flight at 2:00pm (West Jet #3604 to Boston, then Air France #333 to Paris, then Air France #1146 to Warsaw). Meanwhile my husband in Winnipeg prebooked me a hotel, as he didn't want me to spend the night at the airport. I can not say, that the West Jet representative was willing to do anything in that regard.

I arrived in Warsaw 24 hours later than I was supposed to. My brother took the day off, so he could pick me up and we were supposed to travel 200 km to another city, where my father lives. I had planned to attend important family event. Unfortunately, I missed that occasion.

In addition my luggage arrived 4 days later than me, adding to the stress I already experienced.

My experience with West Jet Customer Service is rather negative, I wasn't offered anything, and I got the feeling, that she was trying to shrug me off. Most importantly, I did not feel that I was at all a valued customer of West Jet. Everyone I spoke to at West Jet seemed unwilling to help me or even assume responsibility. I do feel that it was West Jet's responsibility to inform me of the change in my flight and confirm that it would still allow my further travels. Had they done this simple thing, I could have avoided the stress.

I hope you see that my experience with West Jet was less than ideal. And I hope you take the opportunity now, since your representatives weren't willing at the time of my travel, to contact me and resolve this accordingly. I would expect some kind of compensation for the unaxpectadly very stressful and frustrating experience with West Jet Airlines customer care or rather lack of...
If you would like any further information, please ask.

I look forward to hearing from you.

I'm writing this as I am stuck waiting for a flight back home to Victoria in a few hours. I was here in plenty of time arriving before 6 AM for a 750 AM flight to Victoria from Calgary this morning. I checked in online last evening as had to rise early at 5AM to catch flight. No problem with that and boarding pass was emailed to me which I had on my phone then for scanning. The pass was scanned when I went through Security and continued on to gate as shown on my boarding pass. I saw no indication of any changes in my email as I checked it. It was getting later than I expected for boarding so I went up to the desk and inquired and the clerk there said "oh this is a changed gate". She comments to me not to worry they would call over to the right gate and I'd be able to board, she does this and they tell her it's too late that they've already left the boarding area. It's gone already. Next flight is at 105 PM. I could not believe what they were saying and this totally ruined my plans. I had a dog to pickup from boarding and an appointment I made moths ago which was now ruined. Boarding now was going to cost an extra day as I'd be late getting him. Worst was missing an important appointment I'd waited months for and now will have to wait 6 months more to get. I did ask why nobody put a notice up at the wrong gate (the changed one) and why nobody would come over to say it was changed. When I went to the correct gate after they said they announced my name but I don't believe they did that as I would have obviously gone over and answered had that been the case. I found that agent totally rude and uncaring that I now had to wait 6 hrs for new flight and when I went to customer care at the airport I was met with same basically, not as rude as the agent though I initially dealt with at that correct gate A13 (not A21 as printed on my boarding pass on my phone). This was for flight WS209 at Calgary airport. I'm so upset about this and felt I was treated so poorly and the failure is announcing or writing on the screen at the previous gate that it was changed is the worst service to customers I can imagine. Terrible uncaring. I will wait many hours, got up at 5 am for nothing. Now missed my ride from Victoria airport and most of all missing my appointment and paying for extra day for boarding of my dog. Unacceptable for a business of the size of WestJet.

Today my sister, my mother and I flew from Calgary to Regina. It was a great flight. As a frequent plus flyer I had anticipated the same benefits as the many other flights I fly Westjet plus on. ie: turkey sandwiches.. any sort of selection of food not just cookies and pretzels. The seats were the same.. we did board first and we did check luggage for 2 out of the 3 of us. I am just not sure the benefits were worth the price of that upgrade. It should be stated that there are minimal benefits. We do not feel what we were adequately informed.

I'm flying to work every 7 days from kelowna to edmonton or Calgary for 8 years. Last week had to book till September because seat available in turbo prop where getting so low for the summer. Today bang seat sale half price with all kind seat available. I called customer service. They told me 100$ fees to cancel every flight so I can rebook. Thanks for all those year. No frequent flyer service

My son had reserved for westjet which will be departed from Abbotsford through travel agency for Regina Volleyball league . The flight will depart on Fri 19 May.We had already paid the airfare, $475. However, we had to make cancellation the flight due to personal issues and we contacted the travel agency and customer service and group booking department, but they said not able to refund. Instead, some money will be deposited as westjet credit which can use sometime in a year. They have cancellation policy which mention no refund for econo fare . I think the seat had already cancelled will resale to another person, eventually the westjet will make another money, I will lose my money.

I travelled or rather was supposed to travel with WestJet on 1st May afternoon check in time by 2pm and flight was at 5pm from Montreal to Toronto and my connecting flight was from Toronto to Dubai. I reached airport at 1pm did my check in luggage check in and started to wait in the gate 4 flight number WS 593 at Montréal–Pierre Elliott Trudeau International Airport. At around 3.30 pm got an update that the flight is delayed by one hour that was not happening but however I thought that my connecting flight is at 9.30 pm from Toronto so even though the flight is at 6 instead of 5 I can run and take my Dubai flight from Toronto. Meanwhile I heard a lot of stories from fellow passengers who are stranded in the airport since 8 in the morning which was a matter of concern but however I was persistent that I will get my flight at 7pm but for my surprise the flight was delayed by another 2 hours i.e., at 8.45/9 now I know for sure I will miss my Emirates from Toronto and I called Emirates who said it is not there mistake even though they choose to partner with WestJet and it was not my choice of airline and advised me to check with WestJet staff for alternative I then stood in queue for another 1 hour for my turn to get a solution and mind you we still did not get a proper explanation why there was a delay. After the discussion with the staff member of WestJet I got to know they are also clueless but will get me a solution and they told me the only solution available now is to take a flight on May 2nd 7.15am from Delta airlines Flight 6428 to New York JFK and from New York JFK to Dubai and mind you they do not have an accommodation for me in spite of knowing I am not a resident of Montreal and I am leaving the country today or rather was supposed to rather leave the country today the staff tells me that you can stay at the airport that should be okay that was a very irresponsible answer. I know your airline had a tough day today but this is not what customer service is for god sake. By the way I kept asking them what about my luggage and I was told that they will pull it out of the flight 593 and get it to me so I can take it along with me and now I waited for 40 mins where one of the staff tells me that I can collect it from the baggage section and then check in with it for tomorrows NY flight and when asked her what is the background of all this delays she narrates that due to the rains there has been issues with all the flights to Toronto and also to top it they have construction going on in Toronto airport runway due to which they have this issue and this is an ongoing issue from last one month and my reaction was if you know that this is an ongoing issue why don’t you inform the customers about it so that they can take either Bus or Train which is 5.5 hours and definitely that was a better choice that waiting for the flight for 9 hours doing nothing at the airport than getting worried and as expected the answer was sorry. I had to then go to the baggage counter to pick my baggage from belt 22 which never had my luggage at the 1st place. When enquired the WestJet employee from baggage counter she tells me that your baggage was not removed from the flight and it is now gone to Toronto and you may now receive it in Dubai and hopefully you should have it when you land in Dubai and yes I was still optimistic and went to airport to grab a bite for Dinner and find a place to sleep I for the first time in life felt like an Homeless person and went through how they feel. I could not sleep on the chair which was obvious and was waiting for the clock to tick 5.30 or 6 am so I can take my NY flight from Delta and one more observation this airport does not have a lounge as per there staff ‘Oh please’ not expected- You call it International Airport?
Finally I go to Delta airlines at 5.30 am to check in and I get to hear that the flight 6424 to New York JFK is cancelled and they can’t do anything with my connecting airlines from NY to Dubai it’s the same story again and they never took my tickets responsibility and sent me to WestJet and when I go to WestJet they send me back to Delta telling they are supposed to handle this and I was made a football where I was being kicked from one end of the terminal to the other 3-4 times and finally when I refused to go to WestJet from Delta the staff at Delta got mad at me and I am telling him boss understand you have to call WestJet and sought it out rather than making me a football and then he just made me sit for 30 mins just to avoid me and he did nothing about my ticket after waiting for 30 mins when I asked him he never responds to my questions instead taunts me by telling one of his colleague that I refused to walk to WestJet for my concern and I had to explain to his colleague about the entire story and she says sorry please go to WestJet as we don’t partner with Emirates so can’t do anything in your case.
Finally I go to WestJet where finally one employee takes the responsibility and after 40-50 mins wait tells me that my flight will now be to London Heathrow from Montreal and then from there to Dubai and I will reach on technically 4th early morning 12 am. My patience was tested to the core and when I narrated to him that I am on a transit visa to Dubai and I had my vacation planned places to visit booked, Events booked (Non-Refundable), Hotel- Lodging (Non-Refundable) Booked and that I am in the airport since yesterday noon without a home in Montreal as I don’t stay here he then gives me a meals coupon which was still something and after requesting he gave a hotel accommodation so I can rest till 5 and comeback for London flight which I was hoping should not get cancelled now finally the British airways flight was as scheduled and I reached London and then from London to Dubai and get off the flight at 12 am finish my visa formality and when I go to collect my Baggage I don’t have my luggage. Wow now that is another surprise after being stranded in the airport for 2 days then I had to wait for my turn to give a complaint and all the details about the baggage and there I meet my fellow travelers who had to go through the same Hassel and was clueless when we will get the baggage I then approached Emirates to re-schedule my flight to Bangalore by another day or 2 due to all this issue and I am being told its not our fault so you need to pay for it and let me tell you I have been calling Emirates since 1st for the same and they have been telling that they can extend by a day even though it should technically be 2 and she told me it is 300Dhs for 6th and if 7th it will be 300+300 =600 Dhs. Are you kidding me this is the last thing I was expecting and I narrated all that happened to me and this is definitely not fair I then paid emirates 300 Dhs for the flight extension (Rs.[protected] INR). And I was insisting her to look into my accounts and check the call history and the notes on my account regarding the calls and then she waives my charges finally someone was fair after making me narrate it all over and the story doesn’t end here. I call the number for Baggage issue every day to know the status and I get to know it is still in Toronto. Wow… Now what do I do in Dubai – Shop for what I already have. I finally get the baggage one on 5th 12 pm and other on 6th Morning the day I am leaving Dubai but was glad I at least got it then. I finally made it to Bangalore, India as per the scheduled flight on 6th that didn’t get cancelled. Thank God.
I took the pain to write all this to bring it to your notice that this is the story on one of your passenger/client who is healthy, young and who can manage stuff but there were so many senior citizens and kids in the same flight who were also neglected. Even though I tell that I could manage this has caused me a lot of stress and anxiety I wasted 2 working days, my money on Hotel, Bookings for events that did not happen, Buying clothes and other essentials which I did not have to if my luggage/ Baggage reached on time. I am unable to put the loss in terms of money because I think the loss was more than the money I spent. I definitely need an answer from the responsible persons/airline heads.

On May 1, 2017, our son's cat was to be shipped to us from Edmonton on Flight #181 to arrive in Kelowna at about 12:18 pm. My husband Richard Brungardt came to pick up. The cat was not put on the airplane in Edmonton. I received a call from Emily (from Edmonton ?) and she said the cat did not make the flight because of "ramp miscommunication". My husband had to wait around until the next incoming flight, which was not in until approximately 5:15 pm. As we live over an hour and a half away from the Kelowna airport, he had to wait and missed a full afternoon of work. If he had driven home, he would of only had turn around and go back to the Kelowna airport. I can understand a flight delay or cancellation due to bad weather but this was not the case. The cost of shipping this cat on a Monday was considerably more than the cost of a flight that day. The cat was stressed as it had been in a crate waiting in Edmonton all day. I think that West Jet should consider reimbursing the cost of this cargo flight. Shipper's account # 161766. Consignee's account #161767

To WestJet Customer Service Personnel,
Every time I have flown with an airline that has always been a pleasurable and relaxing experience, I make sure to express this to my family and friends in order to convince them to fly with this airline as well. However, my distasteful experience on flight WS 3512 from Toronto to Montreal on April 30th, 2017, was unacceptable.
When I bought my ticket, I was told that we would be departing from Toronto at 5pm. At 11:45 am, I received an email from WestJet stating that there would be a delay and that we will be departing at 9pm instead of 5pm. Without notice, the flight got delayed again. It is now 10:40pm and I am still in Toronto waiting for my flight while my younger is dead worried waiting for me at Montreal. I live in Waterloo, 2hours away from Toronto. When I received the email about the delay (5 to 9pm), I had already left Waterloo. In despite of that, I decided to stay at the airport for 4 hours since I know nobody in Toronto and did not have nowhere to stay. However, at my great surprise, 6 hours later, I am still waiting at the airport not knowing what time to tell my sister I will be arriving seeing the recurrent delays. This is a very upsetting experience. Actually, it is the worst experience I have had with any airline.
Therefore, this is the reason why I am writing to complain about my WestJet flight experience because this airline failed to live up to my expectations. Considering WestJet’s policy on compensating passengers for flights that are delayed, I request that you compensate me for this 5 + hour flight delay that I had to experience. I would appreciate this so I can give WestJet another opportunity to prove that their service is not always so distasteful.

Thank you for your time and consideration. Please get back to me as soon as possible.
Sincerely,
Seyni Mbaye

I typically travel westjet, but on the 20th of april I was scheduled to fly AC at 8:55pm. This flight was delayed due to equipment issues. I then rebooked on your airline W328 to St. John's NL leaving 8:15. Not to mention last minute rushing to change terminal and added cost to change flights, I arrived at the gate at 7:50 pm. The monitor still stated 8:15 departure at 8:20 and at that point no mention of a delay. I approached the service desk and was advised that the flight was delayed until 9:55 due to lack of crew. Shortly after about 8:30 pm they announced that they have a crew and boarding will commence shortly. About 9pm we were all boarded and ready to leave and the captain announced that we will be delayed another hour waiting for a flight from New York that has 55 passengers for this flight, the hour passed and he announced that we were going to be delayed another hour. After it was all said we sat at the gate in the aircraft for 2.5 hours and
Not a mention that we could leave the aircraft to go back to the terminal of even the offering of a snack. I was extremely frustrated and felt that customer service was horrible. I had meeting that morning in NL at 9 am and my flight never arrived until 3:30 am. I would understand if it was weather related I would understand, but to hold up everyone else because of a connection, unbelievable! I'm in the customer service industry and if I ran my business like that I would be out of business overnight. It was the worst customer experience I've had in a long long no time. Very dissatisfied. If you would like to discuss further please contact Darryl Lane at [protected]

We landed in Calgary with two hours to make our connection to Victoria. Luckily made the flight by 10 minutes. After claiming our dog and kennel in Calgary luggage we went through many confusing and unproductive line ups. Our accurately produced health certificate for our dog was checked over enough times to make the New York Times bestseller list. Racing to the other end of the terminal with dog in kennel before we finally ended up at Westjet customer service. OK now we are next in line. Too bad for us it was break time for the employees and no one around to replace them. The one agent that finally helped us should have had her break first. We had to take our dog kennel apart and I was told the crescent wrench in a compartment in the kennel was not allowed. All this after a 5 hour flight from Mazatlán. After that experience I have a question. When people clear security they remain in that zone for connecting flights. Why can't that rule apply to dogs and kennels?

On April 21, my 3 boys and I flew from Halifax-Toronto Flight #ws263, then Toronto - Holguin flight #ws2624. When we arrived in Holguin, Cuba, only 1 of our suitcases arrived. We are now on day 3 of our trip and still have no luggage. I'm completely discouraged as this was my sons' 1st trip first flight ever and it's been completely ruined. We've been wearing the same things for 3 days and I have no credit cards as my purse is on one of the missing bags.

On the 30th March 2017 at 21:34 me and my friend were scheduled to fly from LaGuardia Airport to Pearson Internationally Airport. We went to check in over three hours before the flight. We did this online and only realised when we looked at our boarding pass that it was for a flight at 6:00 the following morning. I checked my emails to see if there had been a change or cancellation to the flight, there was no such communication. I finally got an email just over two hours before the flight. This is absurd as we needed to be at the airport two hours before and we were over an hours drive from the airport. Stuck in the middle of NYC with no accommodation late and night with no currency remaining we were left stranded with no support offered from the airline. We then woke up the next morning after paying for a hotel and food, and made our way to the airport over two hours before the flight. As the flight was boarding we were told that there had been a problem with WestJet transferring us onto the flight said, although we had a boarding pass and seat numbers. We were then simply told that they could not allow to board the flight and we had to wait for the next one. This whole saga that WestJet's had created was incredibly frustrating, very unprofessional and ruined our plans for the day were supposed to be in Toronto (as we had bought tickets to fly the day before) I cannot put into words the anger and appalling support that was offered. Nearly 11hours after we were supposed to fly we did.

Background:
My boyfriend and I booked a flight from Thunder Bay to London, Ontario April 16 (flight WS3122 connecting to WS3507). Upon arrival to the Thunder Bay airport, we were told by Westjet employee, Bailey-Jean Hamilton, that our flight had been cancelled due to construction and that the best she could do was get us on a flight leaving Thunder Bay at 8:20 pm that night (flight 3416) and a flight leaving Toronto at 1:45 pm the next day (3509). This would have delayed our arrival to London by almost a day. We had just drove 4 hours through a snowstorm to get to the airport, most of which had no cell reception. Before leaving for our drive, our flight had not been cancelled or delayed so it was quite the shock to have made the trek only to find out we had risked the drive for nothing. Very rudely, Bailey informed us that finding and paying for food and accommodations overnight in Toronto was completely our responsibility and even proceeded to refuse to get upper management for us to speak with. Not being familiar with the area, we asked her if there was anywhere to eat in the area and her response was simply, "no". (At the very least she could have mentioned Timmies and Pizza Pizza upstairs). We also asked if there was any chance of her getting us onto an Air Canada flight and her response was "maybe, but you'll have to walk over yourself and speak with them". I would also like to add that there wasn't anyone else in line behind us or at the Air Canada kiosk and it was clear she had been socializing with coworkers upon our initial arrival. After again asking to speak with upper management and receiving a "no", we got our flights switched to leave at 8:20 later that evening. As my boyfriend and I didn't have the funds for food, cabs and accommodations in Toronto for the night and would have just been left stranded, we finally were able to make arrangements to get picked up at Pearson instead of waiting to board our flight from Toronto to London the next day. Not only did we not have the funds to spend the night, but we would have lost out on hundreds of dollars missing work on Tuesday after the holiday. In addition to all of this, we had to scramble to arrange childcare as we had expected to be back in London by midnight at the very latest. Had we stayed in Toronto, we would have been looking at a loss of over $1000. We were finally able to find arrangements to be picked up at Pearson that night as we simply did not have money for a hotel or childcare for another full day. Our time of arrival back to London that night was 3 am after quite frankly, the worst travel day I have experienced.
Complaint #1- My first complaint is the lack of professionalism and accountability shown in Bailey- Jean Hamilton. She showed absolutely no empathy for us in knowing we were on our own to pay for an unexpected night in Toronto and also that we would be losing a large chunk of money for missing a day of work after the holiday. She made no effort to contact management when we had asked, twice, and made no effort to suggest places to get a coffee, sandwich, etc.
Complaint #2- My second complaint is that my 80 year old mother was forced to drive 4 hours on the 401 at night to pick us up at the airport and this just should never have happened. Not only are we out gas money in getting her to come pick us up too, but we also paid for a flight that we were unable to use (Toronto to London). On top of the financial losses we experienced that day, this has all caused a great deal of stress on not only my boyfriend and I, but also the rest of the family in attempting to help us arrange childcare and avoid being stranded in Toronto.

My question to you, Westjet, is how are you going to compensate us for our troubles and financial loss? I would like to get this resolved before escalating even further.

On April 6 we flew from Calgary to Vancouver and then Vancouver to Kona International airport. We started the trip on a high note as it was the first time we have flown with an infant. The staff at the Calgary airport, Vancouver airport and on the flights were great. When we landed at the Kona airport that's when things took a turn. Our car seat did not arrive even though we identified it on a screen back in Vancouver. The westjet employee at Kona had me fill out a lost baggage claim and told me that the car seat would arrive the next day at 9pm and be delivered Saturday morning. We were given a car seat to tide us over until ours arrived. By this time it was almost 10pm. We had a car seat we did it know how to use, a crying infant to put into it, it was not a good experience driving to our accommodation. We stayed home on the Saturday anticipating the arrival of our car seat but it never showed up. My husband called westjet several times and each time we were told that no employee could be reached at the Kona office. We were then put in touch with an employee who was working remotely from home, her name is Jennifer Martin. We were told by her to contact the courier who had our car seat. This was very frustrating as the message we got was we had to track down our car seat which was lost by your airline. We were told by Jennifer that the car seat had been tried to be delivered that Saturday but we were home the entire day and no one knocked or rang the doorbell. We were frustrated as we had stayed home an entire day waiting for a car seat to arrive as per instructions from the westjet employee when we first landed. Then to be the one to constantly call to find our car seat status and finally be told we should be the one to contact the courier was the final straw. Our car seat finally arrived 3 days after our arrival and the courier mentioned that they did not stop by the house. This experience has been a major disappointment and we no longer have comfort in trusting that such important pieces of baggage would not be lost. We received no apologies for this horrible experience and has us thinking twice about travelling westjet for our next vacations with our family. Our flight confirmation number for this trip was: HINLTB

I booked a direct flight from Montreal to Fort Lauderdale on March 29th, 2017 and coming back April 1st from Fort Lauderdale to Montreal.

The problem arose on my way back from Fort Lauderdale. I arrived at the airport at 8 am to catch my flight at 11:15 am. At around 11 am, after waiting in line with other passengers the clerks announced that our flight was cancelled, and that we needed to take another Westjet flight which left at 12:30 pm.

I went to the designated gate to catch my new flight, only to wait again until 1:30 pm before the boarding the new flight.

I want to note that no announcements were made as to why the flight was changed and delayed, certainly no weather issues, and in addition as to why we were put on a new flight with a stop-over in Toronto.

When we arrived in Toronto we had to claim our luggage and pass security before boarding again.

We arrived in Toronto at around 4 pm, and we all went to the new gate. Again we waited almost 3 hours before we boarded.

All this to say that I arrived in Montreal at 8:30 pm, instead of 3:30 pm based on my direct flight ticket which I purchased.

I as result of the overall 5 hour delay, I missed my mother's birthday dinner with family.

In addition, I paid for a direct flight both ways, which is more expensive than a stop-over flight. I am also dissatisfied with the lack of announcements ans explanation.

I have all my boarding passes which I can submit as proof. I can fax you all the documents as I am not able to scan them now. Please give me the exact fax number or address so I can provide you with proof.

I requesting a complete refund of my flight.

Thank you for your consideration.
Regards,

Angela Pagliuca Rapoport

I am writing you to express my dissatisfaction with Westjet and their handling of my recent flight.

Saturday February 25, 2017 - Alarm set for 4 AM - Limo picked us up at 5 AM.

Arrived at Airport checked in and went for Breakfast.

Flt 2580 was scheduled to Depart for Cancun at 9:10 AM

After breakfast we went to the gate to wait for our flight.

There was a delay on the flight but we finally boarded.

Shortly they announced that the flight would be delayed while a wing tip bulb was replaced by maintenance.

After an hour we were advised the flight was cancelled and we were to disembark.

We were then taken to a different gate waiting to be told what was happening.

It was obvious that Westjet were unprepared and did not have any protocols in place to deal with the situation.

When we finally had an opportunity to talk to a representative we were told that they would give us taxi travel vouchers and we were to go home and call back later in the day.

They then announced that a rescue flight had been arranged for the next day but no details would be available for another hour.

We decided to wait at the Airport to ensure we could get a ticket and a seat.

At around ! PM we proceeded to customer service and after standing in line for 1/2 an hour we finally had an agent to assist us. She was extremely helpful and we were booked on the rescue flt 4280 with assurance that a hold had been put on our seats but we would have to wait until later to check in.

We then decided not to go home ( it had already been an exhausting day) but stay at the Hotel and grab a bite to eat. After checking into our room and eating we walked to the kiosk to check in.

When we checked in we were surprised to find that we did not have the seats that we had requested and assured would be reserved for us.

We approached a customer service rep and she called a supervisor who asked us to wait and he would see what he could do. He finally returned and told us the seats he was offering us was the best he could do.

The next morning we went to the kiosk to get our luggage tags. Kiosk would not issue baggage tags unless we paid another fee for luggage. (We had paid the fee the day before).

Once again a service representative came to our assistance and went to a terminal at the service desk to resolve the issue.

The resolution was we were upgraded to the plus section and new boarding passes were issued.

We then went for breakfast and our flight was uneventful.

During our flight we were advised that they did not have any Mexican forms but a representative would have them for us when we disembarked. Once again Westjet dropped the ball and forms were not available. After asking security we were informed to go to a desk at the back. They were out of English forms but eventually an individual did come around and hand out forms. Very stressful.

We were advised that Westjet would offer compensation and would be in touch with us.

We lost 1 1/2 days of our holidays at an all inclusive resort. $ 541.00 per day. We paid for a hotel room and we had two extra meals to pay for. Another $ 550.00.

Westjet for compensation offered Westjet dollars that had to used within 12 months. This was offered without consideration of individual circumstances.

I am 75 years old and this form of compensation is not acceptable. Not only are we out of pocket but we lost the most valuable commodity time.

Travel and health insurance are major considerations at our age and to offer compensation that we may or may not be able to use or afford is totally unacceptable.

Respectfully yours,

W Hutton

Hello,

My husband and I, along with 20 some odd guests traveled to Holguin Cuba on March 27th for our wedding. I was told by WestJet customer service that i was unable to pre book plus seating to accommodate my wedding dress until 24 hours before our flight, which was fine.

We booked Plus seating on our Calgary to Toronto flight (ws 648) as well as our Toronto to Holguin flight (ws2624) totaling $400

When we were leaving Holguin on April 10th (ws2625) we were worried about the short layover in Toronto to catch our connecting flight (ws673) so we asked for Plus seating once again paying another $200 bring us to $600 total for the upgrade. Not that we expect this for free.. but as the bride and groom and the size of the group traveling with Westjet there would have been something offered to us. We do understand that due to how scattered our guests are and the different travel dates, we weren't technically not considered a group. Anyway, not why i am writing you today..

When we arrived on our flight (ws2625) there were only us and another couple that had paid for the plus seating. The other 4 rows were vacant. A woman approached the flight attendant and asked if they could move to the empty plus row so that her and her friend could sit together, the attendant said "sure, no problem" they then got seated and proceeded to brag about the "free upgrade" a few minutes after, both flight attendants grabbed 6 more guests and brought them up to plus seating and when they were thanking them to the free upgrade, the female attendant said " we are feeling generous today"

My husband and i, as well as the other guests who paid for this were clearly upset that we had to pay and they didn't.. we paid close attention to them thinking maybe they will be charged, but never were.

I personally approached the attendants and said that i was quite upset that i had paid $600 in upgrades for this trip, these people didn't and that was very vocally expressed by the attendants right in front of us. The attendants replied with " yeah, i understand..."

When i was waiting for my luggage another elderly traveler approached us and asked if the people that were moved up had paid, when i said no.. she told me that her and her husband asked to pay to upgrade but were told that some people had already been moved up. She asked if they paid for it because she had overheard one of them saying that they "got it for free'

I understand that the attendants were trying to do something nice but they should be coached to keep things like this quite in front of paying guests. Like i said, as the bride and groom and 20 people traveling WestJest we got absolutely nothing. For the other 25 guests that went Sunwing, my mother and father got upgraded at no cost and i received a $400 travel voucher from them

I always travel WestJet so i was quite surprised by all of this and really just wanted to voice my opinion.

I thank you for your time,

Jen Hebert

West Jet Flight #3100 April 2/17 11:05am from Fort St. John BC to Calgary AB.

I have a registered emotional support animal that I have had on previous flights with West Jet with extremely good service, caring flight attendants that were extremely attentive to my dog on board. Due to his weight + measurements, he was deemed a lap dog, which he is used to.

The flight attendant (Austin employee # 16469) told me my dog had to go on the floor as he is "larger than a 2 year old child". He weighs 15lbs and is a small Italian Greyhound. I explained to him that he sits on my lap and always has and why he was able to sit on my lap during previous flights. He stated "I don't know, I wasn't on those flights". He stated he went and reviewed the manual and it stated my dog HAD to go on the floor. A female flight attendant came and told me to put my dog on through floor, I tried to explain the information above to her, she rolled her eyes and said "your turn" to Austin (to come "deal" with me) and he then became very rude and said I must follow the rules.

I struggled to get my dog to stay on the floor, he began panting heavily, and clawing at me to sit on my lap. This caused me increased anxiety and I had to take medication. This emotional support animal is meant to decrease my level of anxiety in times of high stress and triggers.

I felt discriminated against, both flight attendants were condescending in the way they spoke to me, they didn't show any empathy towards my emotional support animal or myself, I was in tears and felt helpless.

Halfway through my flight, Austin came and told me he spoke to the pilot and I was now allowed to have my dog on my lap. He then provided me with his name and employee number as I told him I would be filing a compliant. He then said my dog would have to go on the floor during landing, I complied.

My connecting flight, all flight attendants were excellent, reviewed take off/landing, offered my dog water and all came to say to us. A completely different experience.

I am extremely disappointed with the service I had on my flight and I am now hesitant to fly with West Jet again (I live in Ontario and work in BC so I fly frequently, I also take several vacations a year and have always used West Jet).

I would like a refund for the flight due to the unnecessary stress it caused myself and my dog. The discrimination and lack of respect and empathy I received from both flight attendants was disgusting and believe this doesn't reflect West Jet's philosophy of "just because you pay less for your flight doesn't mean you should get less" and your "caring culture" or mission to "enrich the lives of everyone in WestJet's world by providing safe, FRIENDLY, and affordable air travel" etc.

Please contact me my e-mail and by phone regarding this matter.

Thank you.