Westlake Financial Services
Reviews and Complaints

California has the Rosenthal Fair Debt Collection Practices Act, Civil Code section [protected].33 that prohibits abusive debt collection practices.

The National Association of Consumer Advocates, naca.net, has a directory of attorneys who sue abusive debt collectors.

Take all complaints to the Corporate Office, BBB, or the FTC. First off, no credit collections or any other
agency is supossed to conatct you at work via phone. If you did not give the consent to this situation you
need to complain to the supervisor or manager. Don't let them walk all over you. Remember you have rights,
too! Unfortunatley, My husband & I are in a situation with Westlake Financial. A guy named ROBERT threatened to
take our vehicle away when we have been making our payments.

Hey Westlake! WHERE IS MY TITLE?! After enduring your (less than professional) business practices you owe me my vehicle title. I paid your B.S. fees and charges just to be done with you. And what's up with all the bogus charges? Are you having trouble making payroll without that money? I have paid you every red cent and you still have not come through. I want what is MINE! You bunch of lowlife dummies.

I don't have an Auto Loan with this company, I was put as a contact person for someone who does have a loan. This person has fallen on hard times and cannot make the payments on her vehicle. I am receiving calls daily twice a day telling me to contact the person. I have done so and advised Westlake of this. I still receive calls from them telling me I better call the person and have her call them. I get these calls still twice a day and I have told them I don't have a loan with them and not to call me again, they still call and say they will call me until the loan is paid. These people are rude and no respect and seem to enjoy it, one's name is Eric the other is Joe, more than likely not thier real names. I guess it's time to contact an attorney.

I would have to agree with you. The fact that they call numerous times from different numbers the day or the day after my payment is due is indicatory of them struggling or going under. I hope so. I hate that piece of ### company. Thugs, wanna be gangsters that are just completely rude, uneducated and stupid. Have fun working the drive through when Westlake Financial goes under you ###!

I am not a Westlake customer and they are harassing me. I keep trying to tell them that they have the wrong number but they ignore me. They are asking for a person I do not know. I have reported them to the phone company and my states Attorney General's office.

This is happening to us right now. We would like to join your legal response. What attorney are you using?

Yes let's go to see attorney together. They are so rude and they are so disrepectful.

I was scam by westlake, i had a check that was return, and I had called every day cause the check had not show paid on my account, after westlake continue to tell me it cleared and had not came back, if it was going to be return it would had show after 10 days. well after 25 day I get a call from the repo company that was looking for my car, I did not know what was going on so the repo guy call westlake Fin. while I was on the phone. I was told to make the payment in a hour, I told them I would do my best but that was hard cause my husband had the car. Steve was very rude and unprofessinal. I made the payment with-in 2hours called them back with my MTCN# they told me everything was ok and repo order was cancle. Well 4hours later the repo guy pick up my car. and now westlake wants me to pay repo fees and everything in order to get my care back. (I even told the guy It was paid and he said he would call but took off with car. 5 other people at westlake told me car is not up for repo, call the police it has been stolen. No notice or anything, everything happen in 8hours, Steve refused to let me speak to anyone else he said he's the Senior Manager after I request 10 times, Final someone else gave Clauda to me. This is the biggest mess I ever heard of. I paid and call back with MTCN # and they still pick up my car. They said it was my faught cause I did not paid with-in the 1 hour time frame I was giviing.

I just had a problem just a couple of months ago where they had been calling seven to eight times a day some at six or seven in the morning and as late as ten at night. ( the first time i was late in two years) I contacted my attorney after them talking to my roomate who wasnt on the loan and who told them twice in front of me that they cant give her the information. then when she hung up they called back and put my account number and ss# on the voicemail. My attorney told me that they have personaly screwed him over and he has never found a lawyer who has fought and won. he said they are a very shady company and find the very smallest loop hole out of everything. In the future i will not use them at all i will go to a completly different dealer no matter how much it costs me.

Wow, sounds like these guy's are part of some sort of Mafia.

We have been going thru hell with them also with our son had purchased a car just before going to college (against our intentions) and since could no longer afford this car.

We had contacted them to let them know that he is giving up the car and for them to tell us where to take this car and get it out from under him.

He is aware of his financial responsibilities towards the repercusions of the repo, but they continue to call (3 times a day, every day of the week) and we have sent letters (4) fax letters (2) were they can pick up this car and to stop calling.

God I hope soon or we will have to have our phone numbers changed, nobody seems to want to help and these jokers dont care about anything except acting like jerks or Loan Sharks...

I was 6 days late making a payment once and when I called THEM to make a payment a wanna-be ganster a-hole started saying things like, "What kind of man are you that you can't pay your bills?" and "What kind of father are you... I feel sorry for your kids" and things of this nature. I repeated myself many times that I was trying to MAKE A PAYMENT but he went on for 20 minutes until I finally hung up, called back and got someone else who was simply ready to take my payment. This is the WORST company, the MOST unprofessional company I have ever experienced in my life. I would advise ANYONE and EVERYONE to avoid them, do not do business with them at all. Like someone else noted on this site, they do call your references, even if your not in collections but just late. They called my girlfriend while she was at work and completelty hasseled her. They wanted to contact me, which was weird because I received no calls on my cell phone (the only number they have for me) and the guy named Issac kept telling my girlfriend, "I think you know how you can help me. Why don't you give me the number that he's at"... and creeped her out completely. She is calling the police and better business bureau to make a formal complaint. When I finally got a hold of a "nice person" at Westlake Financial, this person said, "Yes we get tons of complaints. Some of the people here have been here a long time and simply don't care about the customers at all and they say horrible things to them". When I read about people getting extra charges and fees on their statements I don't doubt it. I will have to go back and thoroughly go through my statements now... they are incredibly disorganized and the people that work the phones are obviously uneducated. crass and use bullying tactics. What's worse is that they seem to simply enjoy hassling their customers. I really hope they get investigated and shut down.

I spoke with a so called supervisor here at the company named, Mr Campos, he was too scared to give me his first name! This company repossed my vehicle after missing on 1-2 payments and I had some personal belongings in the vehicle, they threw them out and would not allow any of my family members to come and get them, they are full of ***, I would stay away from them. In the beginning they were all nice and happy to have me as a customer, then they got ***! NEVER USE THEM OR YOU WILL GET BURNED!

Westlake Financial is a third rate, garbage financial company. My husband and I had no choice, but to use them because the vehicle we picked out is a 2002 with over 250, 000 miles on it. No bank would finance it. So, like I said we didn't have a choice. Anyway, these people are stalkers. We couldn't make our due date a couple of times. They will call you 9-10 times a day. STALKERS! It is not like we were even 30 days late. I mailed out the payment. This wasn't good enough. They just demanded their payment, so I had to stop a payment on a check. They will do nothing about waving a late charge or anything! Most good companies will do this. So now we are stuck with a $15 late charge from them and a $33 stop payment fee from my bank. If you can avoid this third rate company at all please do so.

We should all get together and go to Westlake and kick someA$$

I've had westlake for over a year now, and I must say they are very disrespectful and they lie. First off they call your house and talk to anyone who answers the phone. One guy called my house and asked for my husband by just the first name like they were friends and when i asked who was calling he said that doesn't matter tell him to quit ducking me. I let him have a piece of my mind with some very good choice words. Then they have this indurance scam going on. They say the term is 6 months at a very low rate, but when the 6 mths is up you are still paying for this insurance. I called to ask WTF is going on they told me they don't renew the insurance but you have to pay for it for the life of the loan. The 1 rep told me we only have collision and that's why we the payment was so low and couldn't be renewed and another rep told me we have full coverage and they don't renew policies it's a one time deal but we broke the payments down to last the life of the loan. ### they are scam artist and I will take your advice and go to the BBB.

They harass me call 8 times a day.payments are way to high.rude.i recently became pregnant and can't work in a smoking bar due to the fact it's bad for the baby and me.they don't even care the guy was really rude saying this is not a laughing matter and we will repo car..they leave messages left and right and harass people on my contact list.ive had to say sorry to them for being harassed.

Westlake is giving me until the 30th of this month which is nov. to make my nov. payment. I call them early to let them know that I would not be able to make this months payment. I'm on a fixed income, normally I make my payment on time but this month I could not make the payment. Now one month behind they want to send me to collection. You are right they are very nasty people. I wander what can be done about this situation, so if anyone can help me with this I would like a response please. I am disabled and on a fixed income, but my bills has never been late with them except for this one time, as a matter of fact I made a double payment in one month and never got payment for it. Can anyone help? Also I stll have the receipt for it. Once again, they are full of BS. I agree totally and I think we all need to petition them, because they are scamming everyone. My recommendations are that no one do business with them at all. What would you all say about taking them to the BBB. I don't understand why they cannot make that double payment towards Nov. payment.

Neely

so now they are threatening to repo my car for making payments. they take the car, i call my lawyer...that's all i have to say about that

they are doing the same things to us...they call 3 times a day saying we didn't make our car payment and we sent them 3 bank statements showing it has been paid and they are saying it has been returned for insofficient funds but yet our bank still shows to this day that nothing has been returned and they are still wanting us to make a double payment...B.S.! We are getting our Lawyers into it now...this was only our second payment and they start this crap...dunno if i can do 3 years with them

obviously, susy has never had westlake financial as a financial lender. This company goes way beyond anything normal when it comes to collection attempts. I pay them every month, before their due date, at Bank of America with direct deposit to their account. I continually recieve harrassing phone calls from them every month for over a week after payment has been made. They must have the slowest "system" on the face of the planet. They routinely contact relatives and friends and are very rude. they have given my account balance and told them that my vehicle was going to be repossessed, when all the while they have payment already. they jump straight into attack mode. there is no friendly "maybe you forgot to send your payment" letters like with other lenders. My credit is poor due to a recent divorce. i WAS forced to use them as a lender. But my credit is getting fixed. I will refinance or pay off. I do not know GLO. but i do know westlake financial. They need to be sued.

Westlakefinancial truly is the worst loan company in the World! They harass you if you pay on time or one day late! They are a scam and I pray to God the lose their company for all the Evil they do. Whatever a man sows that shall he also reap! Get ready !

Attached a recent copy and paste of the BBB and the complaints of WL

No. of Cmpl Type of Response
41 Making a full refund, as the consumer requested
1 Making a partial refund
394 Agreeing to perform according to their contract
13 Refusing to make an adjustment
73 Refuse to adjust, relying on terms of agreement
0 Unanswered
0 Unassigned
522 Total

I find it absurd that you even have the gall to conteract the facts. Your company totally abuses, lies, cheats, scams the ones you are suppose to be working with. It is one thing to try to collect and it is another thing to make 6 calls within two hours, not to mention your call and hangups when anwered. I just loved it when my daughter sent into your company, a payment of over $2000. only to have it sent back, 'because your company policy does not recieve prepayments'. Really! OMG! Would that mean 'uh, you would recieve less interest payments?' Or would that mean you just could not have anything to harrass her on? God forbid if that happened! Yes, it is one thing to not recive payments for the car loan, that has been purchased. It is totally another thing, to have companies like you who live and feed off others misfortunes. I have never dealt with a company as corrupt as WESTLAKE FINANCIAL! We did co-sign for my daughters loan and we are appaled at your antics and totally disregard at recieving payments and then turning around, saying 'you have not recieved payment at all'. One thing, I would love to know, do you and your employees sleep well at night. Yes, I am sure your are feeding and taking care of your families, but is there a little voice in the back of your head, saying 'this totally wrong!' How can you guys sleep good at night. just remember, Karma! 'What comes around will go around' People like you will get the same as you guys give!

agree compeltely with all of you...they are rude and dont need to be in business we all should try to get everyone to know that and black list them so noone will use them...for them calling other people phones and talking about your account that...is a lawsuit...its against the law...i am going to be looking into it more cause they did the same thing to me ...so work to gather and make things happen...officermcghee@yahoo.com

Please I hope I can get in touch with president Obama about this matter he needs to be notified...

Today when companies are falling because they have no business meaning customers. Westlake is doing a bad job assisting there customers. This company is quick to repo your car with being late a few days instead of working to keep you as a customer. ### happens this is life, if someone needs a few days or if there is a reasonable explanation for a late payment why not work with them accordingly. Unfortunate a company that states on there website they offer "World class service" is full of crap.

My husband called westlake financial services to make a car payment and wanted to ask some question about getting a extension and Jake thats the name of the guy who my husband spoke to was so rude and a ###en dick he hung up on my husband so my husband calls back he gets the same guy but he gave a diffrent name his name was leo know so my husband said why u hang up the phone he said no i dint u did my husband then said u guys r so rude he says i dont care and then my husband said let me speak to your manager and he hung up the phone again so my husband said i aint calling no more so i said thats fine i will call so i call i get the same guy i tried to be nice and just ask for the manager and he told me what your husband told u to call know he cant handle a little attitude i was u know what ### u r so rude im just trying to make a car payment but it seems like u could handle my husband cuz u hung up so then he hangs up on me i called back i got this girl so ask please let me speak to the manager i got the same guy he was a little bit nicer and im just made a payment he finally passed me to his manager so he said but i dont know i just dont trust weslake financial services but this is the manager number [protected] the guy said that is the direct number so maybe more people will call and get there company srtaight!1

I have never had a car payment or anything other then a mortgage for about a year now and I'm regretting it now. Westlake is the most unprofessional, ignorant, idotic, company I have ever had to deal with I have my mortgage through HSBC who can be tough at times but they are nothing compared to Westlake Financial. I lost my job in June 09 the same month I brought my car which is financed through Westlake and scrapped up the money to pay for the first payment in July and informed them of my situation in regards to the following payment being made on time. We're now in September and they have been so direspectful and uncooperative I told them to come get the car just so I don't have to deal with them especially because this is my first time ever paying a car payment. One of their Collection Reps. even calle dme ridiculous for not being able to make my 2nd payment and losing my job when I explained to him that I held my job for 6 months before being let go unexpectedly he laughed and said "What are you kidding me 6 months why did you purchase the car if you didn't have a secure job?". I asked for a Supervisor and he just went on and on until I hung up then he had the nerves to call the number back that I called from which was a place of business that I just use the phone and harrassed the person who answered swearing to her that she sounded like me. I then spoke to another Rep. who wasn't as bad but refused to place in notation on my account that I would be making at least one payment by the end of the month because I just started a job and should be getting paid this week and again before the end of the month. I asked him for a Supervisor he claimed they we're in meetings but provided me with an extension upon request so for all those going through what I am or worst just hang in there in the end you will come out the winner they need your money more then you need their service.

I had same problem with you ... They sure have very bad service for customer. I wanted to speak other Rep but I keep ending up with same person.. My Representive talk very rude to me. Is there any department for service complaint?