White Fox Boutique
Reviews and Complaints

I ordered from their online website
A dress and a hoodie.
Order placed
29 Sep 18:10
Packed
05 Oct 03:19
In transit
05 Oct 16:29
Out for delivery
11 Oct 05:48
Delivered
11 Oct 12:57
Delivered
11 Oct 12:57
Order Number
[protected]

The dress quality was poor, thin, colour was not as vibrant, as depicted in image.
Numerous emails sent and I have received human responses, just automated responses.
I returned the item tracked, refund / store credit confirmed as option within 5 days and I’m still waiting.
Please help.

I returned my package back in August and still have not received my refund. Everytime I email [protected]@whitefoxboutique.com, they send me an automated message stating they will get back to me and never do.

They sent me tracking information on 9/4 showing my return item delivered back to Retailer. It is now OCT 18 and still have not received my refund. When I try to email White Fox, it says email is now undeliverable- not sure if they are blocking my messages. My emails date back as early as 7/30/23. Do not trust this store! There is no phone number.

Hello,

On September 6th 2023, I placed an order for 6 items on the white fox website - 3 pairs of sweatsuits (ORDER #USA1415593). I received the package fairly quickly on Tuesday, September 12th, and requested a shipping label for the return shortly after. On Wednesday, September 20th I went into the United Postal Service Office and sent the package containing all 6 items back as requested when doing a return. According to the tracking on that order, it was received by the White Fox Facility on Friday, September 22nd.

When processing the information for the return on the white fox website, I was told that I would be receiving store Credit for the entire order value which was 280 dollars once the package was received. I understand that there are delays and many returns are delivered regularly, so it might take some time, BUT it has been exactly 3 weeks since I sent it back and approximately 19 days since White Fox received the returned order.

I have reached out to their customer service Email service multiple times and have heard absolutely nothing on their end regarding my store credit/refund. I even directly messaged them on Instagram 3 days ago on October 8th and have still received no response. I am highly disappointed with the quality of their customer service and do not see myself shopping with them in the future. What is more important on the other hand is that I receive some sort of compensation or credit.

Thank you,

Ordered 2 jumpers from this company nearly a month ago and still not recieved. Sent many emails now and do not even get a response . It has now been stuck at United Kingdom airport since the 3rd of October. Not even an email to explain issues with delivery . I ordered these 6th September. Will never use again. The order number for this is LH264569912AU very few updates on shop app or the Australian postal tracker

This happened about a week ago September 22, 2023. I ordered a dress for my birthday and the dress I received looked literally nothing like the dress online it is hideous and the measurements posted on the website are completely inaccurate, the dress does not fit at all and it looks completely different than the pictures. White fox doesn’t offer me a refund because the product is not “defective “. But I am completely unsatisfied and disgusted with how ugly this dress is and I want my refund.

I placed an online order with White Fox Boutique AU for £112 on 27th August 2023, payment was immediately taken and a confirmation email sent to me.

I also received an email from AUS post on 4th September 2023 to say my delivery was on its way together with a tracking number.

Since then I have tracked my order on a daily basis and it hasn’t moved from Sydney, Australia. I have tried on many occasions to email White Fox Boutique for an update but the only communication I receive is a regurgitated automated response saying “we will get back to you soon” but I haven’t heard anything more and it is now 23rd September. I have also attempted to post messages on their Facebook page to incite a response to no avail plus I’ve tried using their online chat tool and received no response.

NEVER ORDER HERE

NEVER ORDER HERE. I purchased a large order ($500) to the U.S on Aug 26th that was said to be "delivered" by DHL. I waited a day after the notification as they released it when I did not authorize but it was still not delivered! I reached out the White Fox and DHL, White fox has taken over a week to respond both through email and social media. My order was not there when I was home. No driver was on camera. What does this conclusion even mean? I did not update my address or provide DHL with the authority so. It is ridiculous as I KNOW DHL and Fedex drivers have not delivered packages before. This was a lot of money for me and I needed these items for school tailgates. I'm super frustrated and with the HUNDREDS of other comments asking them to do the same thing. It’s almost 1 months and no updates

On Tuesday 21st uk time at 11.30pm I placed an order with the company. It said that payment had been declined . I gave it a moment and then ordered again and then it went through. Next day I realise I’ve received 2 x confirmation emails minutes a part and have 2 charges pending. I email straight away, also use the app to say I want to amend my order. No one gets back to me . I try Instagram to also stop 2 lots of same stuff being posted to me . No one gets back in time and 3 days later items are dispatched . They then get back to me and say I need to return one lot of items even though I’m in the uk and will be even more out of pocket and won’t accept this is their error and they’re website declined payment but took it ! And they also didn’t act quickly enough on urgent emails to stop them posting

I recently made a purchase from the White Fox website, ordering a pair of tracksuit pants and a jumper. As I was a new customer, I paid close attention to the size guide. However, upon delivery, I found that the items were way too big, so much so that I couldn't wear them at all. As a frustrated customer, I wrote to White Fox and requested a refund or an exchange free of charge. Unfortunately, despite sending a string of emails, I only received one reply, which advised me to stop emailing because it would push me back in the queue. This was really disappointing and left a bad taste in my mouth.

I had a holiday coming up, so I decided to return the items and planned to re-order once the store credit had been credited to my account. The company received my returned delivery on the 6th, so I expected to see the store credit soon after. However, I'm really unhappy to report that, as of today (14th), I still haven't received my store credit, nor have I had any response to my previous emails. Frankly, I'm furious with White Fox - their customer service has been disgusting and completely unprofessional. I will now try to retrieve my funds with more emails because I'm not interested in buying anything from White Fox again, especially not with store credit.

Last time, I visited White Fox website and I found this pretty little dress that I really liked. The only problem was that my size was out of stock. But then, I noticed the 'stock alert' feature and decided to give it a try. So, I entered my email address and waited patiently for the dress to be restocked.

I made sure to check my emails and the website every day because I really wanted that dress. I even contacted the head office to see if they could give me an estimate on the restocking date. Unfortunately, they did not have any information on that.

But a few days ago, I decided to check the website once again, and to my surprise, the dress was back in stock! I was so excited that I didn't waste any time and rushed to buy it. However, I never received an email notification, which made me doubt if the 'stock alert' feature is working as it should be.

The worst part is that I just checked the website again and found that my size is already sold out - had I not checked the website when I did, I would have missed out on buying the dress.

Overall, I'm pretty disappointed that the 'stock alert' feature didn't work as expected. I really hope that White Fox will improve it in the future so that other customers won't have to face the same issue. Nevertheless, I'm happy with my purchase and can't wait to wear my new dress!

So, I decided to give White Fox a try and ordered my first bathing suit. The first one was okay, but then things went downhill. I ordered three more suits, going off the size chart, but they were totally off in size. Not only that, the string at the front of the suits was super loose and the threading was a mess. I sent multiple emails trying to sort out the problem, but it was like talking to a brick wall.

Eventually, they agreed that the product was damaged, but told me to use their shipping label. That cost me a whopping $20, and even worse, their "credit" system meant that I had to pay for shipping back to the US if I wanted to order another item. So now I'm out $40 and feeling pretty frustrated.

The customer service was just terrible, too. All they could say was that I should have emailed them before purchasing. But come on, how could that have made any difference? I followed their sizing chart and ordered an XL for tops and bottoms, but I'm usually a large or medium. How was I supposed to know what to do differently? And to top it all off, their material quality was terrible and arrived damaged.

Honestly, I'd much rather just go to Target than deal with White Fox again. They were a total waste of my time and money.

Yo, lemme tell you about my experience with White Fox. I ordered some stuff on November 21 and everything was cool at first. But then, they hit me with the shipping time saying it could take up to 20 days. Ain't nobody got time for that, but okay, I can wait. Fast forward to Christmas week and ya girl was getting impatient. I hit up customer service, but they ain't got no phone number (like, why tho?) so I had to email. At first, they told me it was taking long cuz I didn't pay for the fancy shipping, but then I checked and it said the order was delivered...to Australia. I live nowhere near Australia, so I don't know what's up with that. After that, I sent around 20 messages and got no response. I was so bummed 'cause I had two girls who were looking forward to some White Fox goodies for Christmas, but no dice. To make matters worse, it's now January 2 and the order is still sitting in Australia. The weirdest thing is that some of my friends who ordered from the same place got their stuff within a week. Like, what is going on here? I'm not feeling this White Fox situation at all. Stay away from this company, folks.

Last month I decided to get some clothes for Christmas prezzies from White Fox. But guess what? It's December 17 now and I still haven't received my items yet! I mean, what's going on, White Fox? They said that one item I ordered wasn't in stock in the size I asked for. Like, seriously? That's not cool, dude! So, I tried to be a decent customer and asked them to send a different size instead. But guess what they said? They said that they can't do it since I purchased my items at a badass deal (Black Friday Sale). Like, why is it my fault that they don't have the item that they advertised on sale? Am I right or am I right?

So, I tried to get them to ship my items without that one item I wanted. I mean, I'm not unreasonable. But guess what they did next? They just ignored my request and kept my order sitting on their shelf! That's not cool, White Fox! Not cool at all!

So, a few days later I hit them up and asked if they could ship my items express. I even asked for it with ROTFL emoji, just to lighten the mood, you know, cause I still hadn't received my prezzies yet. But, seriously guys, I don't think they care about their customers and their needs!

I went to their website to check out the other customers' reviews but couldn't find any. Like, what kind of business doesn't have reviews? Normal businesses have reviews. What's with the secrecy, White Fox? Hmmm...

Overall, I wouldn't risk buying from White Fox again, folks. You might not receive your items and their customer service might not give a flip. So, beware!

I was on the hunt for some new high-quality clothing items and decided to give White Fox a try. I usually shop at cheaper sites like Zaful, Shein, and Fashion Nova, but I was willing to spend a little more for better quality. White Fox seemed like a great option with all the sponsored reviews and high price point.

When my package finally arrived, I was excited to see what was inside. But let me tell you, I was absolutely shocked at how cheap the materials were! Whoever said this was good quality clothing was definitely paid to say so. Every item felt cheaper than anything I've gotten from Shein, and the fit wasn't even as good.

Take the bikinis, for example. They were white on the inside (my biggest pet peeve) and the fit was really weird. Their lounge wear was decent, but still overpriced for what it was. And get this - I washed one of my pull-over sweaters and the material was already permanently worn out after just one wash!

I had to return half of my order and have been waiting for my store credit for over a month now. I've even sent multiple emails and haven't gotten any replies. It's definitely been a frustrating experience overall.

I will say that I kept a few items just because of how much money I spent, but I wouldn't recommend this brand. Unless you want to be severely disappointed and waste your money, I'd look elsewhere.

Their products are truly amazing and cute, I gotta give them that. Unfortunately, my experience with their customer service was beyond disappointing. Let me tell you a little story - I decided to order a bikini from them back in JULY, excited to rock it at the beach. Fast forward to today, and it's still nowhere to be seen.

Now, I'm not unreasonable - I understand that shipping to the US from Australia can take a little longer. But this? This is just ridiculous. Not only did they attempt to deliver it, only to send it back for reasons I still don't understand, but I have yet to receive a refund either. I paid over $60 for a single bikini, and at this point, it feels like I might as well have just thrown that money away.

To make things even worse, customer service has not been helpful AT ALL. They keep saying that they can only issue me store credit for a return, but it's not even a return - I never got the damn thing! And to add insult to injury, they won't even issue me that store credit until they receive the item back, which they say could take 60-90 days. Well, here we are at over 90 days and still nothing.

It can be hard to find a company with both good products and customer service, but unfortunately White Fox Boutique is not one of them. I'm thoroughly disappointed and angry with the whole experience. So, if you're thinking about buying from them - don't. Save yourself the trouble and go somewhere else.

I just want to share my experience with White Fox and it isn't good. I placed an order worth $90 for an Offstage set in mid-February, and it's already almost May, and I haven't received it yet. I've tried reaching out to White Fox multiple times, but all I get is an excuse that they're trying to communicate with Australian Post.

I've asked for a refund or a replacement, but I haven't received anything yet. It's frustrating because I've invested a lot of money into this order, and it's still missing after two months. To make things worse, the customer service representative, Chelsea, who has been answering my emails, isn't helpful at all. Every time I reach out to her, she always has the same excuse, and she doesn't seem to care about giving good customer service.

It's disappointing because White Fox doesn't seem to care about their customers or their orders. $100 is a considerable amount of money to lose, and any decent company would realize that. If White Fox were a good company, they would work on finding my order or at least compensate me with a store credit.

For anyone considering buying from White Fox, my advice is, don't take the risk. I'm still waiting for my order or a refund after almost three months, and it's frustrating. White Fox doesn't seem to care about their customers or their orders. I'm annoyed because I trusted them with my money, and they've let me down. It's essential to look for other online stores where your orders will be safe and you can trust the company to deliver.

I was really looking forward to receiving my new skirt from White Fox Boutique when I ordered it in February 2018. It's now June 2018, and I still haven't received anything! I'm a new customer, and I really feel that the staff at White Fox Boutique have treated me badly.

I decided to contact their customer service team on the 13th of March because my tracking number wasn't updating. The team was kind enough to send me a new one, and it worked! However, it only told me that my skirt had arrived in the UK, but not in London where I live. I waited a couple of weeks, and then I saw that my package was being 'Returned to the Sender' for no reason!

I immediately contacted White Fox's customer service to ask what was going on, and they told me that my parcel had been delivered to me on the 1st of March, but I failed to pick it up. This was completely untrue! I really don't know where they got that information from, and I told them so. We went back and forth a few times, and they eventually said that they'd resend the skirt to me after 90 days. It's now been almost 6 months, and they haven't replied to my latest emails!

I'm really disappointed in White Fox Boutique's attitude towards me, not just because they're refusing to refund me after all this hassle, but also because they won't do right by a new customer like me. It feels like they don't value their customers at all, which is just not acceptable for a successful company. I really don't recommend shopping with them.

I made my first purchase with white fox weeks ago. I was very patient with the shipping even though I was worried that my clothes would not arrive on time for my vacation. I got an email saying that my package was delivered and when I got it was not at my home. I contact customer service immediately and they have been completely dismissive and rude. They said because the driver signed a line (not my signature) a line that that’s all they needed. So I paid 300 dollars for literally nothing. I continued to ask for a manager and have been ignored multiple times with rude comments. I just want my money back this is unacceptable how fast you take my money but if I don’t get my package no one cares. I’ve confirmed with DHL that the package was not delivered to my home and lost and now no response from your customer service. This is not okay. I don’t know how many times I have to tell you guys that I need my money back.

I placed an order and received a product which barely resembled the image. It cost $100 and looked awful on. I have tried to return the product but have been met with silence since asking for details of where to find the labels that they need printing off when sending the item back. I have sent half a dozen emails which have been ignored. I have tried the live chat which gave me a response time of 11 minutes, I never heard back.

My daughter placed an order for an item from White Fox on December 26th, she ended up getting the identical item as a Christmas gift and therefore requested to cancel the order the very next day, December 27th, at this time the item had not shipped. She did not receive a confirmation of the cancelation and wrote messages through their customer service chat on the website several times with no response. On January 6th, she received an email that the item had shipped. At this time, she messaged them again and received this reply "I'm sorry to hear you were wanting to make a change to your order! Unfortunately, your order #USA848308 has already been processed - I'm sorry!" and they provided her links on how to return the item for credit.

She received a mailing label to return the item, however she is responsible for the Return Label Fee of $10.99. The item was returned through USPS and it shows they received it on 01.31.23. She received an email that the package was received. She is ready to order a replacement item, however her account still does not show the credit she is to receive of $31.01 ($42.00 original price - $10.99 return shipping). My daughter has continued to email them and message through their site with no response. It has now been 14 days since they received the return and there has been no response from them and no credit has been issued to her account.

This has been a very frustrating process as there is no way to contact the company other than through email and their website and they have not responded. They at times have a chat which we tried, however every time we have waited for hours with no agent available.

At this point, we don't know what to do. She is wanting the credit to be able to order a replacement item. It is my opinion too that she shouldn't have had to pay the return shipping as she immediately cancelled the order and it didn't ship until a week and half later, it should have been cancelled prior to shipping.