White Fox Boutique’s earns a 3.8-star rating from 181 reviews, showing that the majority of fashion shoppers are satisfied with their purchases.
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No reply to emails
I live in the uk and have not received my order from 9 November. DHL are claiming it’s been returned to sender. However, I have emailed customer service three times for an update, all have been ignored.
My advice is, if you live in the UK, don’t order products from this company as you will be required to pay import tax, information on this isn’t on the website. Also, they don’t offer refunds and you will be stuck with a credit note!
Desired outcome: Where’s my parcel!
Ordered July 27th….order has not moved from sorting center in Sydney???
I ordered for the first time from this site. If you read shipping or estimated times, it never says, you could wait for over a month for your order. My order is bring shipped from
Australia and has been in the sorting center since July 31st, it’s August 16th and it has not moved from the sorting center per Australia Post (their shipping carrier). I will never order from here again. I didn’t see anything about customs when ordering. Here was the last response on 8/12
As you have selected Standard Shipping, the shipping time can take up to 20 business days to arrive once dispatched. Please note that business days do not include weekends or public holidays and our delivery estimates do not include any delays within the postal network or customs.
Desired outcome: Would prefer a full refund so I can purchase elsewhere.
On its way
Thank you for the heads up i shall not order from here either looking on the site i have discussed this with my daughter who wanted several things and have discouraged her as there is nothing special that i can see. Was dis heartened as ordering in £ as soon as i click on checkout converts to $ so have no confidence what currency i am paying in, given the situation with the £ at present just forget it i've told her.
Regards to you for review and Thankyou !
Replied
white ox tobacco pouch
I have been a white ox smoker since i was seventeen, im 62 years old now, a small packet used to last about four days, now i am buying a pack every second day and most of it is stalks, as you can see. I havnt even rolled my first cigarette of the packet and iv lost two already because of stalks. I prefer white ox over any other tobacco and do not want to change, I am quite dissatisfied with the product, can you please compensate me in some way.
The complaint has been investigated and resolved to the customer's satisfaction.
It appears you have selected 'White Fox Boutique' to write your complaint however this complaint should have been sent to a different company as we are online clothing boutique :)
Thanks! x
White Fox Boutique
I have not received my order yet
I used to order from them before and was satisfied by the quality. Decided to buy something else again and ordered Miah Slides Tan.
This time I had to deal with customer service and needless to say I wasn't happy at all. Most of all because they were very clueless and lost my order. Well, speaking of my order. Not sure if they lost it, actually, but I never received it, even though it's been two months since I placed it.
Of course, I informed them about it, but they did nothing. So please, if someone of you sees this review, don't be surprised. I tried to talk to you at first but was ignored. So you got what you deserved.
I ordered a White Fox core black/
Cloud white sweatshirt, the middle of Dec. The cost was $15.79. I have yet to receive it. My order number is [protected]. Please check on this for me. My e-mail address is peggyfrasier53@gmail.com. please let me know what happened to my order.
Peggy Huddleston
Total scam site. Took a month to get my totally wrong order. Pants were not even the correct brand, they were cheap and way too big. Sweatshirt was the brand, but was used with the tag cut out, and too big. No call number on the site, and online customer service did not respond back to my email.
Ordered Black Friday 2023.
Not dispatched Dec 16.
No response to enquires.
Will not arrive in time for Christmas now.
I made an order on November 18th and paid in full , my order has still not been shipped, with all emails being replied by automated reply , " give us some more business days"
Unfortunately that is not good enough customer service when I get daily emails about sales.
White Fox are taking customers money and not fulfilling orders
i am very disappointed in this service by white fox as i made a order over 20 days ago and it still haven’t been shipped i have emailed them plenty of time with no response i have even texted on other social media’s. i want a refund but says i can’t get one on there website.
I sent my white fox return for an exchange. The tracking # says it was delivered to them on December 31st. I have not received an exchange yet. It has been a month now, January 29th. I emailed them twice in January and no response. Order # USA792358.
I’ve been trying to get in contact with someone who can help me regenerate a return label that was unable to be processed initially for 3 weeks now, I have received no response and the deadline to return is in 5 days.
White Fox Boutique Reviews 0
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Overview of White Fox Boutique complaint handling
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White Fox Boutique Contacts
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White Fox Boutique emailsinfo@whitefoxboutique.com100%Confidence score: 100%Supportstylist@whitefoxboutique.com99%Confidence score: 99%tiara@whitefoxboutique.com98%Confidence score: 98%john@whitefoxboutique.com96%Confidence score: 96%pr@whitefoxboutique.com85%Confidence score: 85%communication
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White Fox Boutique address213-215 Edgeware Road, Newtown, New South Wales, 2042, Australia
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White Fox Boutique social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 15, 2025 - View all White Fox Boutique contacts
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