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I placed an order on Dec 17th for my daughter. Due to a sizing issue, this was returned to White Fox using their returns process, and I had confirmation that it was received on January 8th (RMA Number: 2310212) - this was well within the Christmas returns window as stated on their website. Since then I have heard nothing. No response to emails sent on 17th and 27th January. Facebook page has many complaints of ignored returns - this is unacceptable.
Claimed loss: £52
Desired outcome: full refund for my paypal payment - I am not wanting a credit note, as I have lost all faith in this country
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