WigSis
Reviews and Complaints

Without going into a lengthy explanation
1 the wig I ordered was not what I received
2. Wrong color and style
3. Not human hair as advertised.
After many emails back and forth they accepted my request for a full refund.
However, ship back at my expense, $27.00 dollars.
I will not pay shipping cost to return something which was entirely their fault.

I only got a refund offered because I said I would take the following action.
To contact my credit card provider
To file a report on Facebook (the online post I saw on Facebook.
To contact the FTC, the Federal Trade Commission

So far as of January 13, 2022 no resolution

on November 4th I ordered a standard wig, website states 7-10 days processing. It is now December 2nd and I have yet to get my order. It is customary to bill debit/credit/bank accounts on the day the product SHIPS, NOT THE DAY IT IS ORDERED!
more than 15 business days (and 23 calendar days have elapsed, Their customer service is abominable. NEVER AGAIN,

SKU wymh287

I have received 2 of these wigs. I ordered only one to accompany another one which I purchased several months ago. Neither one of the new wigs looks nor feels like the original one.
I also ordered and received wig SKU 15075. This one seems to be like the
picture.
Please send me info on how to return at least one of the 2 SKU #wymh287 wigs.

I order a Human Hair Wig (above). When I received it, it was neither the cut or color pictured online. I paid $210.00 plus tax and shipping.

I sent emails back and forth and was refused a refund. Finally, I was told I could exchange it for an additional $25.00. I told them I would not pay another cent. They would not provide and address unless I paid the $25.00.
I was so frustrated and stressed which is why I needed the wig to begin with.
I decided than rather to spend additional money to return it, and since it was human hair, I took it to my hairdresser to color and style it the way it was supposed to be. After 4 weeks, I returned today to be told it is not human hair at all and would not accept color. Now there is color on the inside lace but not the hair. It is useless

This was a lot of money to not get a helpful resolution from the company.

The original date was Tuesday, August 3, 2021 and it was charged to my Discovercard on thius date.

Charmonline
2211 North First Stree, CA 95131
[protected]

Do Not Buy from this Company. July 19, 2021, I made the mistake of ordering from this company. I changed my mind the next day and canceled the order. My cancellation notice was acknowledged by a company representative on July 21, 2021. It is now September 25, 2021, and I have yet to receive my credit.

I have emailed the company almost every day requesting my refund, and reminding them that the order was canceled, but all I get from them is that, "my order is being processed". Another response from the company representative stated, "that an order cancellation has bad effects on our account"!

I have repeated over and over again that I canceled my order per their cancellation policy and that I want my refund. I have never received any merchandise nor have I received my credit. I will keep trying. Beware of this company.

I ordered a petite frosted wig. I'm a small person and the wig they sent is no way petite. (So excessively large I can grab a handful of extra material at the back of my head.) Got a large unfrosted wig about 3 weeks later. Ad states a refund if contacted within 7 days of delivery. I contacted them the same day of delivery. Denied refund and refused to give me refund address. Stay away from Wigsis.

Today, I literally threw in the garbage three "so called" wigs. The first wig was around 123.00. Was never coming. So I contacted my credit card company.
The very next day I receive an email that my wig shipped. When I received it, it was a nightmare. No where close to the color & No style. I've worn wigs since 2008 & have my hair stylist shape them, you couldn't tell top from bottom.
There's so much to this story, at no point was there ever an offer for a refund.
She kept telling me how expensive sipping fees were, finally she says to keep that I keep the wig and they'd send me 25.00. Well NO! So then I said I didn't plan on paying to ship this back but I would settle for a cheaper wig. Well they agreed except I had to pay 15.00 more for shipping. Guess what... Exact scenario!
Terrible color & just a blob of hair. I also tried a company called Wigsbuy, their wigs were just as bad. Finally I found a company in California & I finally have two beautiful wigs, half the price of the wigs in the garbage.
I am tired of being duped by these companies in China. I think it's terrible that they are allowed to stay in business. I'm sorry I cannot provide all the info you requested, it all went today! I will just be satisfied if you get this review out there.

Orders a wig over 1 month ago conformation number TA210505c3637and still did not receive. Either send the wig or return my money. I know that you got the payment because I checked my bank account statement. If I don't get one or the other I will have no choice but to get my attorney involved. I ordered a wig from vouge and and received it in two weeks so what is your problem? Not even a email from you people. Telling me there was back order. My address is 655glassboro rd Williamstown NJ 08094. Email is darlene [protected]@yahoo.com just in case you sent it to someone else.

I ordered two wigs My total was $300 I read the return policy before I even purchased it because you never know I followed all the instructions and they will not refund even though I provided absolutely everything they asked for They keep giving me the runaround to pick a different wig I do not appreciate the customer service constantly sending me emails and they will not refund! Do not waste your money or your time because all you will do is lose money

I do not know where the two wigs that showed up at my door came from. Is this a joke, I do not want these two wigs, who wears wigs, I am eighty and I do not wear Blonde wigs...where do i send them. Its stinks has a bad order and look like steel wool I use to send cleaning my sink, these two wigs are not from the United States appear to be from a foreign country, I believe foreign countries make most of the products the US because they get products finished at a cheap price, Those people in these foreign companys are not aware of the progress made on these wigs and they would choke to death if they knew just how much they get for their work so sorry this company will never prosper from cheating, most of all the work they do and the crimals who are behind this have to bare the Blame for stealing from such dear little people, only our God in Heaven will judge these crooks and their devious ways. God help them.

I bought a wig from this company at the cost of $123.00 for a human hair and not only was the wig synthetic but it was not what I ordered. I contacted the company to let them know it was not what I ordered, and the e-mails started. First offer pay an extra $35.00 to have a new one done, I already paid for the wig and they want me to pay them more? Then when I refused they wanted me to choose another wig. I refused. Next e-mail, the offer was $40.00 after I send them back the wig. They also wanted me to agree to keep the wig and sell it to some one else. Of course, I refused. Why would I cheat another person? Most of the women who need wigs because they are fighting cancer. Now I want my money back, and I never want to deal with this unethical company.

The wig they sent me doesn't look anything like the wig pictured on the website, it looks horrible! I can't wear it at all. The color is auburn reddish, when I asked for brunette. The wig has far too much hair and isn't styled at all.
I sent them pictures of the wig and of the tag that came with it and they sent me an email saying it looks fine and I should look good in it... No I do not and it is ugly.

On Jan 22st 21 l purchase a wig from wigsis for $149.00 the wig was Yaki straight Brazilian remy with baby hair, l received a wig made of doll hair you can't comb, brush, wet or heat sent email to company ask for picture of hair and box done then I receive email offering 25% and keep the wig, no l want a return slip to exchange for the hair l order then l was offer 40% and keep the wig, my reply was no send return slip please l can not wear this wig Jane ask me to take the last offer and give the wig away said she been to her boss twice and I really need to take the offer, so l deisided to pay for return that was this morning 2/15/21 at 3:00am this evening l receive an email saying Please can you consider our last offer twice Regards Jane from [protected]@wigservce.com at 6:55pm there time my time is 7:08 pm. All l want is to exchange for the right wig or refund my money.

In Sept 2020, I ordered two wigs. It took over 6 weeks to receive one. The one I ordered was a long blonde wig. It came in as a short wig. The other one took another 3 weeks to receive and wasn't even close to the red color I ordered (it was a brassy blonde).

I've asked for a refund consistently and have only been offered 20% but I would need to pay the shipping to China. There is no phone number to contact any representative. I worked with Mildred and then the website mentioned Miss Vivian. (Likely the same person but still have gotten no where) I asked for a call from Vivian or a supervisor several times and have never received one. Responses to my emails have stopped.

The most insulting part is they continued to suggest I take the wig to a hairdresser to fix it or just brush it. Neither will fix it and I had to go get a wig and spend $600 for it since their wigs were unacceptable.

Total rip off and I told them I needed this for cancer treatment. Awful people that would take advantage of someone going through this during treatment.

The order was placed on 1/7/21 and the Transaction ID: 64J08752PN5662914.
I am elderly and will not play around with this issue. Decided to try to contact
you before complaining to Paypal. Let me know if and possibly when I will
receive my order or refund the payment in the near future.

It looks like your are making rules that will prohibit a fast resolution.

1. Item# GGBO514091 $77.00
2. Item # [protected] $102.00
3. Item #HW18004 $6.00
4. Item #HW18001 $6.00

This store is a complete rip off. Better read all fine print because even though they say satisfaction guaranteed. They will only refund you 1/2 or 1/3 of what you paid for it. Even when you ask them 3 times not to ship it they still will send it so you have to pay return shipping. I have never encountered a worse company in my life. The wig was not real hair and looked nothing like the pictures totally tacky. Every rating should be -10 they do not listen and are determined that you keep their tacky wigs.

I received a wig and I need to exchange it for a different color you can reach me at Patti Patti Spiekerman phone number [protected] are [protected] I just need to exchange it there's no way I can contact anybody to get an address or a phone number all I need to do is exchange it for a different color but how can that there was no no information in the Box with an address to exchange or return please help help

Item i bought was nothing like the picture i payed $126.00 dollars and thought i was buying in U.S A because of there return address which is a fake address in Alaska they used. I contact them to return item for a full refund. i sent pictures of item as requested and they want me to pay shipping and they are over seas in China and its $100 to ship it back total BS. !- Basically i bought a cheap synthetic looking wig nothing like i had ordered. i spent $126.00 thinking im buying a quality product but really im just buying a $26 dollar wig and $100 to ship it not to mention waiting 2 weeks for it to get. here why would anyone do that its a SCAM!-

I ordered this African-American, human hair wig, SKU: EA2002. I can only wear human hair wigs because I am allergic to synthetic wigs. When the wig arrived late, (excused due to COVID), it arrived in a beat up gift box! The wigs needed some refreshing. When I attempted to hot comb the wig, it began to melt! Human hair burns, synthetic hair melts! Below is the first email response sent from WigSis when I asked for a refund in my first email chain to the company. I finally filed for a full refund from my credit card company, after repeated attempts to return their wig. (My card company sent a response from WigSis, it contained their address in China!)
My mistake, I did not research for reviews using an independant website. Please do not order from this company. You need to read the these reviews to know that they do not provide the products as advertised, and they have extremely poor customer service:
EMAIL RESPONSE TO MY 1ST COMPLAINT:

service@wigservice.com
Jul 7, 2020, 10:38 PM
to me

Dear Customer,
Thank you for your cooperation, and we have received your pictures. And we are very regret for the style.
The wigs was deformed because of the extrusion in the process of transportation. Please don't worry, it's not affecting the normal usage. You can comb this wig and arrange your wigs hairstyle, and make it look natural. Or you can take it to a hairdresser, just a trim.
We really did a lot for this order. Please do us a favor to try once more.
Thanks in advance for your cooperation and understanding.
Best Regards

Purchased due to going thru chemo. Is not what was pictured in photos. Said guaranteed satisfaction. I contacted them and was told to send them photos which I did. Made numerous attempts to get a reply as to where to send it. No response. Then I receive message saying not guaranteed. Will not take back and offered 10% pff a different one. I am a senior and can not afford to waste $198.00. Please se help return and get refund.