WigSis
Reviews and Complaints

The wig is pictured as very blonde, short with curls. The one I received 6 weeks later (very ling time to wait) was brunette with more hair than as noted in the picture. They offered me a 10% refund and I could keep the wig. I paid $198 for it. After other offers they finally offered me a 25% refund. I either wanted my full amount of money back or the exact wig I ordered They have since refused any further help and are ignoring my emails. Do I have any recourse against them? This is an unethical and terrible business to work with

I ordered a wig from the web site which states they offer full refund if not satisfied.

Wig arrived poor quality, hair falling out. Wrong color.

Emailed to asked for steps to return for a full refund.
Company refuses to provide.

The company emails me daily and begs me to keep it. I don't want it. It won't work for me I have leukemia and don't want to deal with this.
I just want the return address and steps for a full refund.

I ordered a wig on 4/21 and once I received my order confirmation, which was immediately, I read the production and shipping time and realized it was a co in China. I immediately responded asking to cancel my order, which was within 3 mins of my initial order. These people have been relentlessly sending me emails, asking me to keep the product, that they will send me freebies, then a discount then again another discount offer. They have refused to acknowledge my cancellation request and keep sending me email after email asking me to keep the product, which I'm sure was not in production 3 mins after I placed my order. They will not cancel my order, they will not refund me my $188 dollars, they just keep emailing and emailing me to the point of harassing me. I filed a complaint with BBB and fraud charges with my bank and Paypal but not sure that will do anything. They are thieves and do not honor their own cancellation policy posted on their website, which states, if you cancel within 24 hrs of placing your order you get 100% refund, I cancelled within 3 mins and they basically stole my money.

I wanted to share the horrible experience with this company - I think they are in China and you can't get them to give you a return address. They shipped it from Monroe, NJ (I am in NJ) but it took about 30 days to arrive and as soon as we got it saw it was wrong style and color -didn't even try it on and have been trying to get it returned since 4/1 and they will not give a return address or a refund, they are basically making fun of me as the customer with their replies - this is going on 2 weeks now, they are disgusting! - below is the email chain if you can even get through it! I plan to contact my credit card company and dispute the charge now.

Tracy 6:47 am
To support@wigservice.com

My reply is the same. If the cost is so high you should have done it correctly. FULL REFUND. send return mailing address

Get Outlook for iOS

On Thu, Apr 11, 2019 at 11:21 PM -0400, "support@wigservice.com" wrote:

Dear customer,
Thanks for your reply.
The cost of your order is very high, hope you can consider this situation, besides you can also sell or send the received wig to others if it doesn't fit you.
If you agree $35 refund, we can help you solve the problem quickly.
We have contacted your issue with our boss many times and we have tried our best to help you.
Regards,
Daisy

support@wigservice.com

From: Tracy
Date: 2019-04-11 18:20

To: support@wigservice.com

Subject: Re: Contact Us TA190307C4256

How about you reread this entire email chain which is now going to be posted online on your website so everyone can see what horrible people you are. How about you refund me my full cost and stop this

Get Outlook for iOS

On Wed, Apr 10, 2019 at 11:46 PM -0400, "support@wigservice.com" wrote:

Dear customer,
How about we refund you $30 and you keep this order?
Online businesses are low margin, this discount is the largest discount we have ever offered to our customer.
Regards,
Daisy

support@wigservice.com

From: Tracy
Date: 2019-04-10 18:50

To: support@wigservice.com

Subject: Re: Contact Us TA190307C4256

Have your boss call me. I'm wondering if you can even be a real person at this point with such a poor understanding of this. This is the LAST time I will say this. FULL REFUND AND SEND RETURN ADDRESS. I DONT CARE HOW LONG IT TOOK YOU SENT WRONG COLOR AND STYLE SO I DON't care! Have your "boss" contact me directly. Someone call me to discuss [protected]. Send the address and refund all of my money. I am done, do not offer anything else because it will ALWAYS be NO. If you don't want the wig back I'll throw it away but you better refund the money. We can go back and forth. I will NEVER stop until I get a full refund. You people are disgusting and I will be sure to let everyone know. You will be lucky if you ever get another order. Hope it was worth being so awful to me

Get Outlook for iOS

On Wed, Apr 10, 2019 at 3:42 AM -0400, "support@wigservice.com" wrote:

Dear customer,
Thanks for your reply.
How about we refund you $25 and you keep this order?
The cost of your order is very high, hope you can consider this situation.
We have contacted your issue with our boss many times and we have tried our best to help you.
Regards,
Daisy

support@wigservice.com

From: Tracy
Date: 2019-04-09 18:50

To: support@wigservice.com

Subject: Re: Contact Us TA190307C4256

Enough! STOP. I have never seen such a blatant attempt at angering a customer. You are disgusting. Enough. Send the return address or I am getting a lawyer and you will owe me a lot more than the cost of this wig. The next email better have the return instructions and my refund processed or you will be hearing from an attorney. I ordered this for my aunt who has cancer, you are trying to make this a joke now and it's not even a little bit funny.

Get Outlook for iOS

On Tue, Apr 9, 2019 at 2:13 AM -0400, "support@wigservice.com" wrote:

Dear customer,
I am deeply sorry for bringing you such trouble and inconvenience.
If you still feel unsatisfied, because our goods are custom- made, not in stock,
in that way, we can refund you $10, and you can still keep the wig.
Maybe you can still use this wig on other occasions, or sell it to other people.
Now we don't want to make money from you, and just want to get your satisfaction.
Look forward to seeing your kindly feedback. We try our best to solve the issue for you!
We really want to have a pleasant cooperation with you. Please consider about it.
Thank you for reading my letter in your busy schedule.
Best Regards
Daisy

support@wigservice.com

From: Tracy
Date: 2019-04-08 18:47

To: support@wigservice.com

Subject: Re: Contact Us TA190307C4256

I want to return this wig for a refund. Stop. There is NOTHING else that I want. If you do not reply with return instructions I will start making phone calls and putting all of these emails all over the Internet. I have asked 2 other times for you to stop this. Send the instructions for return and refund. That is all you better reply this time.

Get Outlook for iOS

On Mon, Apr 8, 2019 at 1:20 AM -0400, "support@wigservice.com" wrote:

Dear customer,
I'm really sorry about your reply.
How about you give us a chance to make up for?You can exchange a new one.
This time we will pay more attention to your order.
We can take picture of it before sending it to you.
If you still not satisfied with it.Then we can refund.
Waiting for your kind reply.
Regards,
Daisy

support@wigservice.com

From: Tracy
Date: 2019-04-06 19:12

To: support@wigservice.com

Subject: Re: Contact Us TA190307C4256

Please stop. I will call the better business bureau. I reviewed the return policy and you allow it but I do not know where to send it as you use a fake return Address on the shipping label. It's not the item I ordered. I want to send it back and you need to issue a refund

Get Outlook for iOS

On Sat, Apr 6, 2019 at 3:28 AM -0400, "support@wigservice.com" wrote:

Dear customer,
I am so sorry that it is not fit for you.
How about we exchange a new one for you?
What color do you want?
Wait your kind reply.
Sincerely,
Daisy

support@wigservice.com

From: Tracy
Date: 2019-04-04 19:12

To: support@wigservice.com

Subject: Re: Contact Us TA190307C4256

Your website said you have a refund policy so send me the return instructions for a refund and stop this nonsense.

Get Outlook for iOS

On Thu, Apr 4, 2019 at 7:08 AM -0400, "support@wigservice.com" wrote:

Dear customer,
I'm really sorry about your reply.
Could you please trust us again?
Give us another chance to make perfect wigs for you.
We really want to satisfy every customer.
Wait for your kind reply.
Best Regards
Daisy

support@wigservice.com

From: Tracy
Date: 2019-04-04 16:15

To: support@wigservice.com

Subject: Re: Contact Us

I want to return and get a refund. I do not trust this company or this site to make it right. There was no reason for this wig to be done so wrong. Send me the information on how to return and get a refund. The wig was nothing as pictured, from style to color, I don't want another one "made". Send the return label so I can return this and have my refund processed as soon as possible

Get Outlook for iOS

On Thu, Apr 4, 2019 at 4:08 AM -0400, "support@wigservice.com" wrote:

Dear customer,
I know all our customers just want to buy the most satisfied item.
Your complete satisfaction is our top priority.
Could you please consider the following suggestions?
1) We can exchange for you. You just have to send it back for exchange.
We'll make a new one.
2) We can make a new one, only charge you exceptional discounted prices.
The original that you can also keep. Different style, different mode. :)
Tell us what you're interested in?
Any other assistance, do not hesitate to tell me.
I will do my best to help.
Best regards
Daisy

support@wigservice.com

From: Tracy

Date: 2019-04-03 22:29

To: support

Subject: Re: Contact Us

Can you please email me or send me a return label. I would like to return this wig. The style and color do not match what was ordered. I would like a refund for the wig and the cost of shipping back. You are obviously out of the country. I need someone to let me know how to return and get the refund. I will be away tomorrow through Sunday and can return on Monday when I am back. Please email return instructions.

Sent from my iPhone

On Apr 2, 2019, at 7:31 AM, Tracy wrote:

This is ridiculous. No packing slip or return instructions. Where are you located. Why would you send something from NJ if you are out of the country. This seems almost illegal. The photos are attached

And this was the picture of the wig I ordered. Disgraceful, not even close

Get Outlook for iOS

On Tue, Apr 2, 2019 at 6:23 AM -0400, " support@wigservice.com" wrote:

Dear customer,
Many thanks for contacting us!
We are so glad that you receive the wig but sorry you are unsatisfied.
Could you please send us some pictures of the wig and the label first?
That we can keep in record and find out the problem.
By the way, the parcel address is not our address, If you send it to that address, the parcel will be lost.
We'll help you solve the issue asap.
Thank you for your cooperation!
Regards
Daisy

support@wigservice.com

From: Tracy Granata

Date: 2019-04-02 05:13

To: support@wigservice.com

Subject: Re: Contact Us

I received the order today. It was supposed to be the same as picture, which was the light blond and I got a brown wig. This has been a horrible transaction. My aunt has cancer and wanted the wig and now we can't even use this. How do I return it?

Get Outlook for iOS

On Fri, Mar 29, 2019 at 5:03 AM -0400, " support@wigservice.com" wrote:

Dear customer,
Thank you for your order.
Your order had been completed and shipped via USPS.Here is the tracking number 9400110895343213164868, you can track it on below website
https://www.usps.com/

If you have any other questions, please feel free to contact us.
Thanks for your time!
Best Regards
Daisy

support@wigservice.com

From: Tracy

Date: 2019-03-29 09:18

To: support@wigservice.com

Subject: Re: Contact Us

I still have not received a tracking number. How long will it take to arrive. Should we cancel and look elsewhere? I'm not sure if it's done why it would take so long to get to a courier and then how long for shipping? Where is this coming from?

Get Outlook for iOS

On Tue, Mar 26, 2019 at 6:12 AM -0400, " support@wigservice.com" wrote:

Dear customer,
Thanks for your order.
I'm glad to tell you that your wig is finished. It has been dispatched and it is on the way to courier company. We will send you the tracking number in coming 2 days.
Please wait patiently.
If you have any other questions, please feel free to contact us.
We will do our utmost to help you.
Best Regards
Daisy

support@wigservice.com

From: Sender(WigSiS.com)

Date: 2019-03-26 09:18

To: support

Subject: Contact Us

Site: www.wigsis.com

Subject: delivery & track order

OrderNumber:
Message: When will this ship and what is estimated arrival date. My aunt is completing her chemotherapy this week and would love to receive this by the end of the week

I used the company email to register a complaint and they emailed me back. The email content was that they add synthetic hair for durability factors, and then asked if I was going to return the unit. I told then NO I will not be returning the unit, that I will be taking my complaint to the highest level in the company as I could possible go. I want them to fulfill their advertised promise of a 100% human hair wig, in the style I ordered.

I submitted and they accepted my order on september 10, 2018. they sent me an order number ta180904c5130. I have received no items or answers from them. the items were paid for by credit card. the items purchased were: wymh030, he18001, and hw18004. the cost was $124.00. I have tried to contact them several times by their website, but it keeps jumping back to the beginning.

I ordered a wig based on the WigSiS website, model and color. When ir arrived it was all wrong. I communicated with their customer service by email requesting to return the wig and get reimbursed. They warned me not to send the wig to their listed address, refused to provide me with a return address and refused to reimburse me for the full price I paid. There is no telephone number or return address for them. They said in their email that their factory is in China, and it is "very costly and very far" to send it back. they offered to reimburse me 30% after much negotiation by email and went silent. Truly a scam and I am the sucker.

I ordered a beautiful wig (or what I thought was a beautiful wig) from wigsis and paid $133.00. When I received the wig it looks nothing like the picture and the color is way off. I was highly disappointed. This was my first time ordering online but the picture looked fabulous. But the actual wig is different. This was a waste of my money. I am highly disappointed. I sent an email to see if I could return it but I received no response until I wrote a comment on facebook. The receipt says that the purchase was on august 9, 2018 for a tempting auburn curly short african american wig item # mv02487. Yes I would like a refund minus the shipping and taxes. I think that I am a fair person.

The wig I received was such poor quality. The color was supposed to be a blonde medium length bob with no bangs and highlites and lowlites as the picture on the website shows. What I received was a short bob in a yellow color with no highlites or lowlites. And the part looks like a bunch of glue holding it together

I ordered a lighter color than what was given on the website so now the company is saying I custom ordered the wig and they are refusing to give me the address to return the wig. The woman even asked me to try to wear the wig. This wig is so ugly I could've bought it at a Halloween store. I was shocked at the poor quality.

This company should not be in business any longer! I spent $120 plus shipping on this wig and it is so ugly I will have to throw it away I guess. I cannot wear it.

I ordered 2 wigs that were on sale and I did not receive them, I was sent 2 very different wigs and would like to know how I can get a refund. I should have read your reviews b/4 ordering any product from you.

The long curley wig was to be chin length with a lace front as the wig is off the face. As you can see in the pictures sent there is no lace front so the wig looks like a bad joke when on my head. The 2nd wig I cannot figure out how it is to be worn. I ordered a boy cut ang got something longer and over my face in front, black in the long front and blonde in the longer back.

I was planning on ordering a few more wigs as I only wear a wig daily, but I will need to keep looking for a quality wig company and that is not wigsis.

Patricia Lathe

I'm filing this for my 87 year old Mom. She bought a wig inline form this company about month ago. The company said it was real human hair, they lied. It feels like doll hair. The wig is to small. When she texted them a message on there web site. They told her she would only get 30% back because the wig was custom made. She never ordered custom made or did it say anywhere on the order form that it was. She paid over $110.00 for this wig. They took advantage of an elderly widowed women of 87 years old.

Wigsis will not give me their mailing address. They said they would give me 70.00 I me keep the product. I am paying 397.00 for thrash. Paypal won't help me either. I just don't know what to do? Help.
I have been denied three times from Paypal. They said the Merchant said I received the product. That was my complaint. The wigs were to be human hair. This are I don't know what they are. Wigsis will not answer my emails. Paypal won't help either.

After 25 e-mails for the past 2 months back and forth, l tried to return a thing that looked like a scalped cat and smelled like mildew and was nothing close to what l ordered, l was given this reply: (they really don't care you got scammed)

[protected]@wigservice.com
Wed, Aug 8, 8:10 PM (12 hours ago)
to me

Dear customer,
I am deeply sorry for bringing you such trouble and inconvenience. If you still feel unsatisfied, because our goods are custom - made, not in stock, in that way, we can refund you 10%, and you can still keep the wig, even though the wig doesn't have any quality problem.
Maybe you can still use this wig on other occasions. Now we don't want to make money from you, and just want to get your satisfaction.
Look forward to seeing your kindly feedback. We try our best to solve the issue for you!
We really want to have a pleasant cooperation with you. Please consider about it.
Thank you for reading my letter in your busy schedule.
Best Regards
Mildred

This company is awful! I ordered two wig because I was losing my hair from chemo. When I got the wigs one had a broken strap and the other was an African American wig and Im not African American. I have asked for a refund and return address so I can return items and get a refund but the company keeps trying to make me change my mind and wont send me the return address.

I ordered a wig from wigsis while undergoing chemptharapy. It took way longer to arrive eventhough I paid for faster shipping. When it did arrive I attempted to contact them for a refund explaining I had not worn the wig & had all the original packaging etc, and this was their response when I stated that I wanted to return it for a full refund. They still have not answered me on this matter. Do not order from this company!

To:you details
Hi,
The wig could be used on many occasions, hope you can keep it, it will be useful.
Thanks
Olivia

This was their actual reply to me!

I am having a difficult to near impossible time trying to get the seller to honor the refund policy. The hair wig that I received for the amount of $165.00 is damaged and does not compare to the finish product that was advertised for the wig product. I have sent photos of the damaged hair to the seller and she/he states that the condition of the hair is not affecting the normal usage. That I can comb this wig and arrange the hairstyle and make it look natural. or I can take it to a hairdresser, just a trim. How unbelievable is this response, because I assumed when I purchased this item that i would arrive to me in great condition so that I did not to do any of the above suggestions. The seller and I have been conversing for nearly two weeks and i am feeling very troubled and disturbed by this situation. I try to reconcile by agreeing to a replacement wig, however, the seller wants me to pay for the return shipping fee of the hair, that she states will be of no use to them. Which is an unbelievable statement or they wouldn't request the return of it. Second of all, she/he wants me to pay for shipping fee of the new wig. I refuse to pay any additional fee as the product was sent to me damaged and they are responsible for that damage and should pay for the shipping fees. Please rectify this situation so that I may receive my refund.

Thanking you in advance,

Ms. Ponder

I ordered a wig from this company and did not like the way it looked on me. I emailed them several times asking if I could get a refund or even a credit to buy another product and they kept replying back with "Please give the wig another try" I ordered the wig because I lost my hair from chemo. No where on the we bite or when I purchased it did it say it could not be returned.

WARNING WARNING! Bought 3 wigs. took almost a month to receive them from China. The wigs were supposedly LARGE but they weren't even close to fitting me.
I paid by paypal, Luckily I was able to file a dispute before the 30 day time limit.
Then I contacted Wigis in China the were generously offering me a $50 refund on a $524 order and I could keep the wigs(Useless to me).
The invoice show no address or phone #. Box came saying "Your Present" no company name or address on box. The mailing address is totally different the the address PayPal has on file. They have subsequently offered $120 the $150 refund (28% of what I paid) Apparently they think Americans are rich and STUPID!

You order a wig and pay like your supposed to and then they send you a wig that looks nothing like what you ordered and then tell you that you only have two options...basically pay another $100 to ship it back to them and have them ship out another wig (I'm sure another one you don't want) or you can pay them another $70 and they will make you a new one! Why would anyone pay more money for a product they don't like nor want! Total Scam artists...the site says they do refunds but they really don't!