Wild West Pool Supplies review: Returning a product

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337105

Policy states that within 30 days of purchase if the item is new it can be returned for full refund. I’ve been trying to return my product for over 30 days now I contacted them three days after I ordered the item. I simply want to return it for a ref. But now over 30 days they telling me they have to contact the supplier and I have to deal with their supplier directly. However I didn’t make the purchase from the supplier. I made it from them they should refund my money. Now most recently they’re telling me to contact the supplier and file the warranty claim. The problem is I’m not trying to file a warranty claim. I’m trying to return an item I purchased according to the return policy..

They emailed me several times saying that they were processing my return and refund and it has been issued up to upper management for my refund. Continuing to tell me a refund. However, now they’re telling me contact the manufacturer for a warranty that is not the case that is not been my request that is not what I want.