Window World
Reviews and Complaints

Window World of North Atlanta, 2285 Northwest Parkway SE, Atlanta GA 30067 never found right siding that was damaged by the installers, my windows, damaged siding on outside and damaged sheetrock still not repaired and we have not received any form of proper resolution since the operations manager, was at our home on April 19th and the general manager, was here in May. Date of incident: January 29, 2022, Amount of money paid to business: $6899.50 (half balance of a 13,799.00-purchase agreement amount) The business committed to provide me with proper removal of the old existing windows. Then, complete proper installation of new windows to include 8-4000 series DH All-Weld, 10 Picture/Fixed Lite, 1 Specialty Window (5114 eye brat, 19 SolarZone Elite (Energy Star Compliant), 19 Installation. 19 Full PVC Exterior (nose sill, brickmold). The new windows were installed incorrectly because they were not pushed all the way in, properly calked and or sealed. Air can be felt seeping in around the bottom and top seals for every window. The specialty window installed at the front of the house is the wrong window and not the one that I paid for. The installers caused sheetrock damage that includes holes, scratches, scrapes, dents, in multiple locations throughout my home (office, kitchen, family room, bedroom, foyer). The molding around several of the windows was also damaged, cracked and discolored by the installers. There was also substantial puncture damage to the siding on the backside of the home and the wood on the top deck area. After I complained to the manager, a new installer was sent out to assess the damage and he stated that "he was shocked and embarrassed at the poor work that was completed and that they would make it right." It is now going on 6 months of me going back and forth with the company and continuous broken promises to make it right. My electric bill is steadily increasing because my unit runs constantly under confusion as heat is consistently seeping in and my cold air is consistently seeping out. I want my money refunded so I can have another company come out and properly repair. I do not understand why we are being treated differently. Why are we still begging to have a job that was paid for completed? I am at a loss for words.

We have replaced quite a few windows and sliding doors with Window World and have recommended our friends and family's do so over the past 10 years. Now I'm not sure I would tell anyone to use them ever again.

In January we ordered locking handles for our two-window world sliding glass doors with beige frames. We ordered them because we are older and have a problem going up and down our front steps so decided we would use the sliders to leave and enter the house which is a direct entrance from the driveway. The day we ordered them, they charged us $ 120.00 to place the order. We have repeatedly called and inquired when the handles were going to show up. Every time they say it's still on order. Or... a couple of times they said they had come in and when the repair man comes it's not even a handle but the internal part or totally the wrong color. The repair men act totally surprised each time and one even noticed that the frame around the sliding door was dented and ordered a repair order to fix that. I have called customer service and get the same bull crap from them each time. I asked them where they were coming from...China? I think they said Ohio or somewhere up north. They could have walked it down in 6 months! Here it is over 6 months later and still no handles with locks nor repair of the strip around the door.

They have our money and are in no big hurry to get this to us at all. If we didn't call them, we wouldn't hear from them...Their customer service totally stinks. Not once did they ever say they couldn't get the items or even refund our money. To use the slider to exit and entrance we are forced to leave them unlocked and now days that is not something you want to do. Frustrated is not even the word I would use to describe dealing with them.

Hi,

First of all the window are nice. That is it. On June 13, 2022, I had lots of damage to my window frames of my home where the installments took place. We have been at this current home for seventeen (17) years and never had any work done to the windows or any part of the house for that matter. I took pictures and sent them to the Sales person, Levi Glassrock at [protected]), which in turn (supposedly) notified Supervisor by the name of Steven/Stephen at [protected]. It was great at the beginning when we were excited to get our windows installed but now after the fact...we will have to shell out more money to fix what the installers did to the home. So, on top of the money we will spend on the windows we are now talking about more money for the damages that were caused. The complaint I gave Stephen and Levi keeps going back and forth and I am not a yoyo. If they are not professional enough to do something about it then refund me my money back. No one wants to call back and own the damages that were made. On top of all of that We were told that all the brackets for the blinds would be left alone. Well some were taken off and some were not, but the ones that were taken off, per the Installers they would not put them back on. PERIOD! And Stephen was on their side and said if we want then back on then we would have to pay out of pocket because they cannot lose any installers. I told him I already have enough problems in my life I do not need to hear your problems as well. That is not for me to know.

I HAVE PICTURES OF ALL BELOW - I WILL SEND WHEN REQUESTED BY YOUR OFFICE. THE SALESPERSON ALREADY HAS ALL THE PICTURES.

1. There were damages to just every window frame.

2. I cut the bottom of my foot on whatever was left on the floor.

3. Three days later and I am still finding nails on my driveway and throughout the home.

4. The brackets to the blinds were taken down on some windows and left on the rest. Makes no sense the reason why they could not take down the brackets.

5. The installers that were on the top window kept dropping trash from the old windows down on my PALM TREES which was damaged (traumatized) just these alone are $350.00 a piece.

I am looking to be compensated for the damages and I will wait on your call very soon.

No, I will not recommend Window World to my neighbors any more.

Velma Leal

[protected]

Carlos Gonzalez

[protected]

**** Buyer Beware! Do Not Buy from WindowWorld ****

Their "lifetime warranty" is a scam. They have invalidated my warranty because the home was rented. I never received documentation at the time of purchase stating this would be a problem (and I save everything!). Now that I'm ready to sell my home ... I can't transfer the "lifetime' warranty to the new owner because it's not "owner-occupied".

Just as bad ... the local WindowWorld owner ("Jason" - Louisville area) was downright rude. And despite promising to call me back the next day with additional information... I have heard nothing. Nothing. He claims the reason that Window World won't honor the warranty is because "renters are hard on homes" (although I have no history of any warranty-related requests for this home, nor are any pending).

I called Window World's corporate office and got the same rude treatment. The woman I spoke with told me "it's the local owner's decision".

Spend your hard-earned money elsewhere. And ... read the reviews on this company. I wish I had!

Please! I can't emphasize this enough. Carefully read the contract you sign! Once the salesman gets you to sign it's your butt in a sling! I am not a handy person and felt taken advantage off. It's totally my fault for not educating myself. I spent over 10,000 dollars on windows. The sales person had me sign I would finish the interior/exterior trim. I assumed some painting small things etc. Fast forward 6 years I have lots of issues with the windows. I assume they would make sure the windows are sealed not just screw them into a frame and roll out. I've had windows that won't shut properly and lock( dang near every window is a nightmare locking) I open some and they slide down on their own. I took pictures of the windows not caulked. Window world said they would come out and caulk/seal up the windows for 75.00 . The day they were suppose to come they said you signed a contract 6 years ago that you would do it. We will do it for 1,000 dollars. I can't afford that and now I'm out a days pay. I feel bait and switch on that deal 75 now a 1000- and I'm out a days pay because you tell me 20 min before your coming It's now a 1,000 dollars---- Beware! Know what your signing! A fast talking window world salesman may not have you/ family best interest 😉

Service: Casement window installation & replacement

DO NOT BUY ANYTHING FROM THIS COMPANY UNLESS YOU'RE A MASOCHIST!

It took 6 months & 26 days (after being told by our salesman that it would be 12-14 weeks) and me cursing out Mark owner/operations manager before Window World completed our door/windows. They require 50% down then hold your money hostage. They don't answer the phone or return calls, you get no information on when your order will be delivered until Window World decides to inform you. Quite possibly the worst company I've ever dealt with. Our windows cost over $14,000...I've lost over $2000 in time and client services because of Window Worlds non-existent Customer Service. I explained to the salesman when I signed the contract that my husband and I own property in several different states, and we travel for work so it's difficult for us to drop everything to be available for the installation unless given advance notice and or we have to pay someone to be available. I called Window World 10 times trying to get information, only speaking to someone 1 time. I was told then after waiting 16 weeks that it would actually be 20 weeks before delivery. I asked why the customer isn't contacted and notified of delays and was told by Mark Biles (operations manager/owner) that "we sale over 3000 windows a year, the office girls don't have time to call people, to let them know about delays." I told him that not notifying the customer is bad customer service especially when his company had $7100 of our money, his reply was "you'll be fine it's not the end of the world." This was our second experience with Window World...our first experience was in WV; from start to finish was approximately 6 weeks...we expected similar here or at the least a phone call telling us why the product was delayed.

A company is only as good as the people who run it. This company is run by a man Mark Biles who thinks he's superior to his customers, is rude, disrespectful and arrogant and has no clue about customer service. Crappie operator with a crappier attitude. I Wouldn't Recommend This Company to Anyone.

The best part of the whole experience was the installers...Robert and his crew were excellent, polite, on time and did good work. I'm sorry that the installers are caught between the customers and the crappie owner.

November 15th 2021 the order was written for my windows. The install started April 5th. That day the installers spent most of the horning because 5 windows for a bay were not the correct size. By the end of day the had the time to install one window and prep several more for the following day. Late day on Thursday, the last window was found to be wrong size. I do not know who ordered a new window but I was told it would not take long to get and it would be installed. I have a some problems with this. My house is listed for sale. The missing window window with the plywood covering the hole faces the street. My final payment was made at a reduced price due to the bay window not replaced. I was not waiting several more months for that window to be made and shipped.

I was told it would not take long for the single window. I have 2 problems. My credit card was charged for final amount. THE JOB IS NOT COMPLETE!

And when I try to get answers on when, this person or that person will call you. I even received texts saying I will call you later. Later never comes!

We had several windows and a patio door installed this past summer. Due to incorrect hardware we have been unable to lock the patio door. Service personnel have been out a couple of times and did not have the correct hardware to lock it. I have been in touch several times and they keep reassuring me the correct hardware is on its way, but it is wrong.

I have had a claim in with window world for almost two years due to my picture window having a mold like substance growing inside of the window. I have been told mutiple times that the window replacement is made and setting in the wearhouse but they cant get two contractors to schedule the replacement on the same day. If I wan to come get the window myself I can come get it for free. Now if it is going to take two contractors to replace it what am I going to do with it myself?

Signed a contract on 11/23/21 with a time told of 6-10 weeks. It is now 4/11/22 and they are now telling middle may for delivery. Every month they tell me one more month.

Marie Canuel

2141 bent oak dr

Apopka fl 32712

window world order was placed December 7 2021 march 22 2022 they called and said the sliders were in on April 8th to be installed was called the 8th and said they were made wrong seems like quality control is not too good asked how long it wood be and was told they did not know also called the sails man for windows he came out and said they could not do them because i had sliders a unit above called them and got a different sails person and they had sliders but got windows i don't think they know what they are doing

I was scheduled to have my windows installed today on 4/4/2022. They called and cancelled 2 hours before installation, after I have pulled my house apart to accommodate them. Now the earliest appointment they have for me is 2 weeks away.

One of our windows was damaged and cracked November of 2021. They said the replacement window was still waiting in Phoenix. It is now almost April or 2022 and our living room window (on the front of the house) still has not been replaced.

I was satisfied with the installation but will never be ordering window worlds windows ever again. The replacement service is absolutely horrible. We literally could have bought new windows and installed them ourself in the time it still has and is taking them to replace.

Extremely disappointed.

I have been calling for several months trying to get someone to install the inserts for our windows. Unfortunately people either show up without any notice and we are not here or in one case a person showed up, took a phone call and then left without saying anything.

I don't general deal with social media. I prefer to do my transactions personally, face-face, however this one is not going as well as I had trusted and expected.

Order placed in August 2021 for a full house replacement...all windows.

6-8 week lead time was proferred due to "custom fit for the openings and COVID-Supply Chain issues".

OK...COVID for everything.

The windows were delivered and installed second week of December 2021.

One was cracked on delivery, but installed anyway with promise to re-order and replace.

The installers were friendly, prompt and professional and conscientious about cleaning up.

I paid in full, trusting the company.

Most of the windows leak air at the sash joints.

I reported that and was told they need to be adjusted but that would occur when the replacement window arrives.

It's Feb in Virginia...leaky windows are not ideal.

I'm having to chase the status if the replacement window and when I spoke with a representative on the phone, and I admitted, with a chuckle, that I'm an unhappy customer, I was given and arrogant, deflective attitude which immediately makes me an angry, unhappy customer.