Window World’s earns a 2.0-star rating from 225 reviews, showing that the majority of homeowners are somewhat dissatisfied with window installations.
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terrible experience
Hired Window World to replace all the windows in our home. Window install completed, following week endured tropical storm Fay ane the windows all leaked under the sills. Apparently the installers missed a key step in the installation process, not just on one window but on all 8 windows. All the carpeting in our home was soaked. Window World initially claimed it must be our problem, couldn't be their windows. Then the Supervisor came out and pulled out one of the windows, with my husband present. It was their problem and there was no denying it when the window was removed. They came back and pulled out every window and reinstalled them "correctly" with the proper caulking. They didn't offer to make any restitution with the water damage in the house. We have withheld final payment. I have no confidence in these windows and now find myself crawling around on my hands and knees checking for wet carpets whenever it rains.
The complaint has been investigated and resolved to the customer’s satisfaction.
no respect for our home
We hired Window World of St. Louis to remove and install 13 windows. First they showed up 4 hours late, then rushed to get the job done while it rained outside. They kicked out the old windows, not putting drop cloths down inside. In our spare bedroom, they did put a drop cloth down, but managed to severely scrape our newly-finished hardwood floor. There is still caulk on our kitchen cabinets, and the stickers still remain on our windows. They did not clean at all.
The worst part, though, is what they did to our siding. We were debating whether to get new siding, or not. We had told our salesman our thoughts, and apparently this was passed on to the sub-contracted installers. Well, when they left, with the "job done", our siding had huge holes because they were told that we would be getting new siding. I wasn't aware that they were allowed to destroy our property because they thought we were going to replace that property.
I took pictures, and called the company. First the guy I spoke to wanted to give me $200 dollars off of the price. If you have any clue as to how much re-finishing a hardwood floor costs, you, would know, that I wasn't going to accept that. They eventually gave me $1000 off, however, the hassle of it just wasn't worth it, in retrospect.
One other thing-I'm not sure where the installers come from, but, let me just say, that if my house were in a secluded area, I wouldn't have been here by myself when they installed the windows.
The complaint has been investigated and resolved to the customer’s satisfaction.
yea same over here with window world of dc in va.
cheap labor (most likely illegal labor i might add since they dont speak a word of english and probably picked these guys up at a corner down the street), horrible service, nightmare
being stood up three times and yelled at!
On May 3, 2006 I had my windows replaced in my home by Window World, Odessa, Florida. After installation, I noticed two "scratches" on the inside of two of my sashes. When I called the company to let them know, Linda told me that this can sometimes happen, and they would order new sashes, which would take about 10 days. They said they would call and...
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Window World Contacts
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Window World phone numbers+1 (800) 639-8946+1 (800) 639-8946Click up if you have successfully reached Window World by calling +1 (800) 639-8946 phone number 0 0 users reported that they have successfully reached Window World by calling +1 (800) 639-8946 phone number Click down if you have unsuccessfully reached Window World by calling +1 (800) 639-8946 phone number 0 0 users reported that they have UNsuccessfully reached Window World by calling +1 (800) 639-8946 phone numberAppointment Requests+1 (866) 740-2100+1 (866) 740-2100Click up if you have successfully reached Window World by calling +1 (866) 740-2100 phone number 0 0 users reported that they have successfully reached Window World by calling +1 (866) 740-2100 phone number Click down if you have unsuccessfully reached Window World by calling +1 (866) 740-2100 phone number 0 0 users reported that they have UNsuccessfully reached Window World by calling +1 (866) 740-2100 phone numberCustomer Service+1 (336) 667-2100+1 (336) 667-2100Click up if you have successfully reached Window World by calling +1 (336) 667-2100 phone number 0 0 users reported that they have successfully reached Window World by calling +1 (336) 667-2100 phone number Click down if you have unsuccessfully reached Window World by calling +1 (336) 667-2100 phone number 0 0 users reported that they have UNsuccessfully reached Window World by calling +1 (336) 667-2100 phone numberCustomer Service(800) 946-3699(800) 946-3699Click up if you have successfully reached Window World by calling (800) 946-3699 phone number 0 0 users reported that they have successfully reached Window World by calling (800) 946-3699 phone number Click down if you have unsuccessfully reached Window World by calling (800) 946-3699 phone number 0 0 users reported that they have UNsuccessfully reached Window World by calling (800) 946-3699 phone number
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Window World emailsservice@windowworld.com100%Confidence score: 100%Supportinfo@windowworld.com100%Confidence score: 100%erie@windowworld.com94%Confidence score: 94%yuma@windowworld.com94%Confidence score: 94%frederick@windowworld.com91%Confidence score: 91%myrtlebeach@windowworld.com90%Confidence score: 90%
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Window World address118 Shaver St., North Wilkesboro, North Carolina, 28659, United States
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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i have had Window World windows in my house since 2005. They work and look great. Never had any problems. Your posting sounds like something that would be written by a competing window company.
window world is just a very dirty company to deal with. they claim oh it happens to 1 out of every 10 customers or its only a very few ppl who have these problems...but truth is its not just a few ppl its ALOT! and its not just isolated to one location or store its happening in ALL their stores/franchises. from my own experience in dealing with their window world chantilly store i can assure you their service overall is really bad. perception is reality and the fact of the matter is this shouldnt be happening, not to ANY customer even ONE because that person could be you. and if you deal with these guys youre probably next. and the really sad part is that they dont care if youre having a problem cuz they fail to address any of your needs or concerns instead they get rude, defensive and outright confrontational, just read the comment above. its a commom theme and their dirty laundry list goes on and on horrible customer service, they dont return calls, work is shabby and poor, install crews are illegals, extra charges, delay and errors, leaky windows, the list just goes on