Wix
Reviews and Complaints

WIX Tech Support in Ireland, a woman by the name of Sara Louise, was not knowledgeable about updating an 3rd party email. Because of her lack of knowledge, my client, a law firm, stop receiving emails today. After an entire day of trying to solve this problem, we found out that WIX replaced the records on GO DADDY. Sara Louise should have helped update the MX Records so that the GoDaddy email didn't convert to WIX. I've incountered this with other Tech Support. In fact, I spoke to four other tech support from Asia to Ireland to Latin America today and none of the people had enough knowledge to successfully solve the problem. The problem that was CREATED BY Sara Louise in Ireland's tech support. What is going on? I give WIX a lot of business. My law firm client couldn't receive a email with law briefs for a court case tomorrow. How is WIX going to compensate us for this major failing?
Michelle Glennon

Dear Support Team,

Here are the facts to support my complaint, which i would appreciate being dealt with as a matter of urgency.

We have lost acces to G Suite and 7 mailboxes that are in constant use to be able to do business. We have been offline and dealing with our own complaints for 6 days. Last online use was 27th September 2019

Website: www.bristolupholsterycollective.com

Email: [protected]@yahoo.com

Mobile: [protected]

1. I call google support who tell me wix reseller is who i need to contact.

2. Wix Support call back requested at around 9am (UK time) Monday 30th September 2019 - wix support ran tests, MX records all up to date. No direct debit payment missed. No Access to G Suite and emails since Friday 27th September 2019.
I was told my case would be sent to the ‘advanced' team and be dealt with in 24 hours. I would hear back from them at email address [protected]@yahoo.com

I was given ticket number [protected]

3. Tuesday 1st October around 9am i requested wix call back - I gave this ticket number that i was then told ‘did not exist' - there was no record of my previous call, being on hold etc.

I was told to call Google support as they might have more power to deal with this case. The required links we're emailed to [protected]@yahoo.com by wix support team member Sybil ‘how to' contact google.

4. After following the links i got through to google support who said "account suspended by wix reseller for no specific reason" - "Emails are bouncing back saying it doesn't exist - wix are blocking it"

5. I request a call back from wix support. I was given Ticket number [protected] and was passed to 3 different people who all said they did not have the tools to deal with this case and would email the ‘advanced' team - i would hear back within 24 - 48 hours. I said I'd heard this before. They said I have to wait. (My account had at this point been suspended for 4 days, costing in staff wages and loss of sales. Our team can not access customer documents, pricing, spreadsheets, calendars, or email anyone. This is serious.

6. Wednesday 2nd October 2019 approx 7:30pm i request a wix support call back to check my case has been forwarded to the ‘advanced' team - I do not want to be told ‘ there is no record' as I was on Tuesday.
Wix support reassures me that it has been email to the ‘advanced' team and that I just have to wait.
At this point my whole company has been ‘off-line' for 5 days for no specific reason and with no support, or contact from the ‘advanced' team. I suggest the case is put forward as URGENT due to loss of earnings and cost of this error through no fault of our own.

7. Thursday 3rd October 2019 11:45am still no access, account still suspended, still no contact from an ‘advanced' team. This is now an emergency and appalling service from wix advanced support.

My company has now been offline for 6 Days.

What are the wix advanced team doing about this?

When will we be back on-line?

I need to inform my team, clients, students and finance team, when exactly we will be back in business.

Can you please send evidence of this case being dealt with?

If I do not hear anything within the next 12 hours I'm afraid I'll have to go public with my complaint.

Many Thanks in advance.

Leigh-Anne Treadwell

I called on September 11, 2019 to cancel this service. Billing for the next cycle of this service was on September 10, 2019. Reviewing my account today, I saw that the $12.90 fee for this service was debited from my bank account on September 16, 2019.
I called Wix this afternoon to inquire about this fee and request a refund. The first person I spoke with, Jason, when I asked him directly if I was going to receive a full refund, said yes. This call was recorded so his answer may be easily verified. I was placed on an extremely long hold before a supervisor by the name of Antonio got on the phone and told me that I could not receive a refund, even pro-rated. I told him I wanted to speak with his supervisor and he said that his supervisor does not accept phone calls. He said that for security reasons he could only give me his first name and the ticket number is [protected]. This call lasted 44 minutes and 43 seconds and ended with horrible customer service.
I would like a pro-rated refund for cancelling this service after the payment renewal date. This is extremely disappointing, greedy and poor customer service and business practices.

I got my website in 2018 it cost me a lot of money to startup it didn't work half time. Wix went on the 2/05/2019 and deduct R2552.05 with out my permission no account no letter to me to let me know what the fee is for the year. . I canceled the website because it didn't work half the time didn't bring any work in for my business in 1 year's time. I go myself out to get business. I am struggling 3months now to get my money back into my account.

I was promised a free basic website with a simple builder tool if i bought domain through them. Now they have domain deactivated, unable to do ANYTHING with. No way to contact them, infinite loops on their site with no phone number or anything. I did not get my free basic (5 page max) site, they de-activated the domain even because i will not pay 100's of $$ a year for them to host it. No way to contact them, their REPORT ABUSE 'defuncts' if you type their name in it. It is just a scam. I want my money back & will buy from someone else who does not lie & abuse customers for not spending HUGE amounts of cash with them.
No email for them, NO telephone, no way to contact them. I will report to BBB as well as attempt to find physical location they are at and report them to locals

I have a serious complaint to make about WIX support services. I am fed up with being abused by WIX staff. I have paid for support and instead of getting it your WIX staff send me the information I already have from the help files that I have already read otherwise I wouldn;t be contacting support, and when I escalate the matter your staff are abusive and refuse to help me. The most recent abuse comes from Glenn who refuses to provide the support I need and accuses me of not providing information when in fact I have provided all the information. I have paid for support. I want a) That you solve my problems in future b) that you change your behaviours towards your customers and start treating them with respect, or c) I want my money back. Failing that I will sue you for mis-selling your products and services. I require a prompt response.

Company Billing / Customer Services Practices are ridiculous. They supply a phone number of a recording that directs you to the website. No human assistance available. We have tried to cancel our account since 2017 and continue to have issues with this company. They have now charges us close to $1, 000.00 and since we are unable to speak to someone nor able to successfully cancel this on their website, we have to simply deal with their charges that change depending on the year. We have recently been charged $516.85 for services that were neither wanted nor used. Please proceed with caution if at all with this company.

I have purchased a year subscription to wix for website, payment, and online booking for my business.
I am unable to use these services due to wix error. When I call customer support I am placed on hold for hours at a time with no support or customer service rep available to help. A waste of money and time. The customer service reps that do place me on hold or transfer my calls are extremely irritated and irrational. They will discover my call or again leave the call on hold for hours at a time. As a business owner this is a complete waste.

Had website for over a year, but had issue wix couldn't fix for over 6 weeks, my confidence was lost so I made another site on WP, now I needed refund for E-commerce & domain & my Gsuite obviously. I've spent so many hours on the phone with ticket number after ticket number but the staff just don't understand anything there saying . My domain & Gsuite I was guided by there staff member ( upscaled member ) and was awaiting the email for the token to use never came & then called back for them to tell me I had to rebuy my domain wait 72hrs to make transfers request ! But now I'm being told it's 60 days Wait so I have no email or domain I don't want to point it I just want what was agreed was going to happen, there staff errors have started to affect monetary income . So is there anybody in wix that really knows what there doing . I will if no reply have to source a small claims for my loses in the region of £500 per day .

Mark ODonnell ( natureswisdomuk.com)

I had made a request to ask for a refund and was hopeful seeing that I was only one day over the 14 day period and the fact there was an option to send in a request after the 14 days. I called shortly after and the reply I got was that takes 20 business days (a really long time to wait when trying to get a business going) so I waited and finally had to request a call again and the customer service rep kept cutting me off every time I tried to explain the reason I'm asking for a refund saying that she needs to check with the billing department who was then closed. She did follow up with an email, however it was saying that I was outside the 14 days and they can't make exceptions and can't issue a refund. Each time I emailed telling my story of why I was requesting a refund I would get a different person replying with the same message. It's so hard to correspond when you can't talk with the same person. I may as well talk to a robot. Why have an option to request a refund outside the 14 days and make me wait 20 business days if they can't make exceptions? Very frustrated and this whole experience is very un-personable.

I paid for a premium package which was supposed to include the domain name. 7 months later they are trying to charge me for the domain name again. I have sent them their own email that says "connect a domain you already own." That is LITERALLY the sentence verbatim - no asterisk, no proviso - nothing. Now they are telling me it is for a domain name through another registrar NOT Wix. I told them that they should say that then. I also told them that I don't have another domain name and never have - so had they put that it had to be through someone else I wouldn't have used that service in the first place.

Following being unable to get my invoice reconciled and being cut off from my business email, I want to take my business away from Wix.

I am advised that the Domain cannot move until 60 days have passsed.

Therefoe, I need Wix to update the forwarding of my .com domain [held by Wix] to my .com.au domain [held by Big Daddy.

Despite undertakings on the phone, this has not taken place. See attached.

I need someone who is literate in the operation of Domains to contact me urgently and resolve this.

Four years ago my wife and I utilized Wix to build a basic website for her acting profile. The Format was difficult, the tools overly complicated, and overall vastly inferior to other platforms such as Square Space. We stopped using their web design service about a year. Fast forward, we have moved to another area of the country, new bank, new credit cards, new address, new everything. We've been at our current address and banking for about a year now. Yesterday, inexplicably, we notice a charge of $250 to our bank account--the listing on the charge? Wix. How on earth they hacked into our current bank account is disturbing enough. What's more concerning, is: if they have the capability to track down our banking info, what other breaches of personal privacy have they perpetrated? Our banks fraud department is investigating them. Please spread the word: this is a dangerous and fraudulent company--DON NOT GIVE THEM YOUR PERSONAL INFORMATION.

I had an account with you a website and a domain with email address .. [protected]@gmail.com .. domain was www.mediationconsulting.solutions i have tried to log in today and it wont let me and also my gsuite [protected]@mediationconsulting.solutions has been suspended . I have no email to explain why and I cant raise a ticket because I cant log in ? Can somebody please explain this to me as I have paid for these services

Having looking into needing a website for myself, WIX somehow keeps popping up all over my ads and won't stop like I'm being under surveillance. Besides WIX's spammy way of advertising to you, they won't stop even after you joined. Kind of creepy but I guess common these days.

I did sign up for their paid plan, but their service was not impressive at all. With all that money they spent spamming you, they could at least improve their product but no. You're getting a cheat website that you throw on a template for that everybody else is already using and nothing unique about it.

I've already requested a refund, and they are refusing to do so after a week of contacting them.

On the 7th of April, I saw a £250 charge on my Amex card, I called the card and they couldn't confirm where the charge came from, after 7 days the lending charge cleared, it was £250 from Wix.com? I never was contacted by Wix regarding this, I never signed any contract and I don't seem to be able to contact anyone at their customer service!?

It's worrying that they had may card details and they charged my card, they used world pay and I didn't receive any notification from world pay regarding this charge!

I don't know what to do

I signed up for the wix plus music package $6.40 monthly I asked them to refund me due to the fact o could not understand the webpage it was very confusing. They refund me the same day I complained then I wake up to the amount deducted again. I contacted them to let them know this I spoke to someone name Denica in then asks me for my card number expiration date on card and three digit code of course I did not give her this because they would of scam me out of more money.

Buyer beware- they are engaging in slam marketing.
They automatically renewed by annual charge (it doubled)
I have not used the service one time and got charge for a second year for a Website i never built.

Shameful- and to add insult to injury they had behind a curtain of automated communication so you cannot talk to anyone...everything is done via a mind boggling make of email and web based communication options. There is NO complaint button.

Please close this website and the current owners of the website down as it is false advertising to take payments for haircuts. The barbershops in all locations do NOT exist. They are taking peoples money for a service they are NOT providing. Your web services are being compromised by these greedy people!

Please kill this website and everything linked to this company!

I have logged tickets, tried to find ways of contact also.

User name: clearmindhb

I noticed the issue the past few days.

+44 [protected] this is my contact number

To know exactly what I mean, please just compare my editor view to the live site, then try the live site on different devices.

I cant wait any longer for this to be resolved as this is my business, which will lose me money daily.

Please resolve this quickly,

Thank you