Wob
Reviews and Complaints

A big hunt had been in action for some years to hunt down a book published in 1945, written by my mother's cousin (An Australian War Correspondent in China and London prior to and the beginnings of Communism in China, the Japanese Invasion and during WWII. The book has not been republished in many a year. WOB has been been my No1 source to occasionally check in the hope of a second hand book appearing. Miracles happen?it was there, I couldn't believe my eyes. Bought instantly, delivered within 2/3 days. Well packed as always and hardback in very good/excellent condition. Thank you WOB. You always come up with the goods. My mind is at peace now and I will be delving into the book to learn a lot of the history prior to and beginning of Communism in China.

I usually buy large print books from a large
varied selection,for my mum, from this site, as they are difficult to find in charity shops. She is always delighted with them.
Recently I also bought several autobiographies for my dad as he was stuck in bed after a long stint in hospital, he is now back to thoroughly enjoying reading again, which is nice to see, so I will buy more for him.
I volunteer in a charity bookshop who actually send books to Wob, but in the last week I have also bought 4 books for myself as well, as I wanted a particular book and couldn't wait for it to eventually wend its way to our shop! Looking forward to reading it on holiday
Full marks for prompt delivery, books have always been clean and in good condition, prices are fairly competitive especially as it's free delivery with no minimum spend, which is worth a bit in itself.
The only thing I don't like is, your name! World of books was much nicer and very apt!

I am a huge fan of World of Books. I came across them when searching for a book on eBay, and since then I use their website directly. I have been buying all of my books here for the past year, both for myself and as gifts. Every time I need/want a new book, I first search in World of Books and they almost usually have it! Their website is very easy to navigate and they have so many options. I have never had any problems with them, and books always arrive on time (maximum a week after purchase). Obviously you are buying a second-hand product, so what you receive is not new, but I am generally very happy with the condition of all of the books.

World of Books is a great option if you are trying to be more eco-friendly and are keen on a more circular economy. They buy from local charities, donate and recycle any books they can't sell, and keep millions of books from ending up in landfills. And it's good for your pocket too. I couldn't be happier for discovering them!

I am a retired special education teacher with a love of reading. I live in Chesterfield, on the edge of the Peak District and am at my happiest sitting in the shelter of a drystone wallI, with a flask of tea, with a new book to read. I have bought books and DVDs from WOB and have found their service second to none. Apart from their ability to redistribute these items, giving them a second (or third) life, which is something we should all embrace, but the variety and choice is fantastic. And as they are so affordable, it has allowed me to investigate unfamiliar genres and authors, without the fear of wasting money.
Just started on Robert Macfarland's "Landmarks", which is so far enchanting, and have finished Roger Deakin's "Waterlogged", which is a book I came upon by chance, on WOB and is a fascinating essay exploring the English love of open water. This, along with my continued exploration of 20th century British poetry, has me down as a now regular customer, and enthusiastic acolyte of WOB.

I stumble upon world of books about 6 months ago looking for a second-hand book provider. I love books and reading and my local second-hand bookshops shut between 4 or 5 in the evening, which is usually when I finish work myself, so in a way it has been a godsend. The books arrive on time (sometimes one order may arrive in different deliveries depending on how many books you ordered in one go), they have near enough everything and their stock is updated regularly. You're allowed up to 100 books on your wishlist too.
Most of the books on my bookshelf are from world of books.
They're a reliable and trustworthy website too (which is what I always want to know when I first buy from a new website). Their customer service is great and they have responded to past e-mails quite quickly and resolved any issues I had. They re-sell preloved books, which is great because it's environmentally friendly so it's a win win all round. Books are being re-used and not dumped, which means less trees are being cut down and I save money on books!
The ONLY downsides are they don't have EVERY book ever- but does any bookshop? And some books don't include a blurb or review. But that's not a huge deal.

This is a review of the paperback edition, published March 2010.
The setting for this book is the Government Code & Cypher School, better known as Bletchley Park. 'Colossus' describes Bletchley's success against a more advanced and more secure German cypher machine than Enigma, which Bletchley codenamed 'Tunny'. The production of this book was only made possible after British Intelligence declassified a crucial 500 page wartime report in June 2000.

From 1942 Hitler and the German High Command in Berlin relied increasingly on Tunny to protect their communications with Army Group Commands across Europe. And Colossus? This was the world's first large scale electronic computer built in 1943, whose function was central to Bletchley's attack on Tunny. The name was apt; it weighed approximately a ton, was the size of a small room, and by the end of the war in Europe in May 1945 ten more of these Colossi had been built.

This book is a veritable goldmine of information, with the thoughts of 31 contributors distilled into 26 chapters, and for those wishing to dig deeper there are also 12 technical appendices. I was pleased to see that the contribution of the Women's Royal Naval Service (WRNS) and the Auxiliary Territorial Service (ATS) to Bletchley's war effort has been duly recognised in this book.

I have had a few experiences with WoB, and unfortunately, my most recent one left me feeling quite disappointed. I placed an order in mid-October 2021 and, to my surprise, I have yet to receive all of the books I ordered. I observed nothing on the website that indicated I would be responsible for paying import fees, which came as a surprise. The books I ordered were halted by customs in NL and required an invoice from WoB to release. After reaching out to customer service, Paul stated that an invoice could only be provided once the books were delivered. If customs was returning them to the UK, they still needed the invoice, which seemed like an impossible situation. In this situation, I received no assistance from WoB's customer service team. My order value was 64 pounds, which had already been charged to my credit card, so why was it impossible to provide an invoice?

Moreover, of the 13 books that I had ordered, I had only received eight. It dawned on me that one of the books, "Help Mum" by Bernadino Evaristo, had initially cost 1.99 pounds, but I paid 2.39 pounds for it. This was particularly concerning as it seemed like I was overcharged.

Overall, it was an extremely unpleasant and frustrating experience dealing with WoB. As a customer, I felt unsupported and neglected, particularly by their customer service team. Unfortunately, I will not be placing any more orders with WoB in the future, and I have opted out of their subscription service. I hope they improve their communication and customer service to prevent others from experiencing these issues in the future.

Recently, I purchased a book from Wob.com to gift to a friend for the upcoming holiday season. Unfortunately, I found that the book was not of gift-worthy quality. Upon receipt, I noticed bubbling in one corner of the book cover and pages that did not sit flat. It appeared as though the book had suffered light water damage. Additionally, a large Wob sticker was applied to the back cover, covering up an unsightly pricing label.

Despite the fact that the book I ordered was a newer title, I felt that describing the item as new was quite hopeful. As a result, I decided to re-order the gift from a different book supplier. Meanwhile, I've decided to keep the book to read for myself as I found it a pity to throw it away.

It's worth noting, as a long-time user of Wob, I've always been satisfied with their services. However, in the future, it would be advantageous for Wob to pay closer attention to detail when describing the condition of their products. Although it's admirable for companies to practice recycling, doing so at the expense of harming the customer's delightful experience is neither sustainable nor reasonable.

In summary, I had a negative experience with Wob for the first time, albeit I was disappointed with the overall quality of the product I received. Nevertheless, the lesson learned is that it's important to prioritize attention to detail when describing the condition of items sold to customers. Despite this one bad experience, I still value Wob's services and anticipate them meeting the expectations set by the company's reputation.

My experience with Wob (wob.com) was quite disappointing. I was trying to purchase a book for my father and proceeded with the payment. Unfortunately, that was the last I heard from them. After about a week and a half, I contacted them to inquire about the status of the order, only to find out that they had to cancel it because the book was out of stock. It was truly frustrating that they didn't have the decency to inform me about this beforehand. To add insult to injury, I was told that it would take 3-5 days for the refund to be processed.

Despite their apology for the inconvenience caused, I couldn't help but feel disappointed with the whole experience. While they do offer items at slightly cheaper prices, I realized that it's not worth it if you end up not receiving your order and have to reorder elsewhere. Initially, I wasn't planning to write a review about it, but when I received an invitation from Wob to do so, I thought that I should share my below-average experience with others so that they can make an informed decision.

Overall, Wob's service left a lot to be desired, and I wouldn't recommend them. While it's true that mistakes can happen, the lack of communication and the delay in the refund process were unacceptable. I hope that my review can help others avoid a similar disappointing experience.

I recently had a disappointing experience with Wob (wob.com), an online retailer of books and DVDs. I purchased a second-hand DVD box set that was described as being in "Very Good Condition," but upon receiving the item, it was clear that the condition was far from what was advertised. The box had sellotape holding it together, and all three DVD cases were broken, with torn and punctured sleeves. In my opinion, this was indicative of a "Poor Condition" product, not one that could be described as "Very Good Condition."

I reached out to World of Books to express my concerns, but regrettably, I have yet to receive a response, despite the fact that they have read my email, as I received a read receipt. To make matters worse, I attempted to contact the company several times via phone, but was left ringing for ten minutes with no one answering my call.

I feel that it's important to warn potential customers that this company has an alarming record of poor after-sales service and customer relations, in addition to selling faulty items. In my opinion, I wouldn't recommend Wob (wob.com) as a trustworthy online retailer. I strongly advise you to be very careful if you might consider purchasing from them, as many other reviewers have experienced similar issues which can be viewed on several platforms. Based on my experience and that of many others, I would suggest avoiding this platform entirely. Their reputation is positively awful, and it's not just here, it's everywhere!

My experience with Wob (wob.com) was extremely disappointing. I had to change my order but when I emailed them, I received no reply. I then followed up 9 more times over a week and still no response. I even left multiple voicemails after calling countless times, but all in vain. I also reached out to them on Facebook but again received no response. I must say that at this point, I was left wondering if anyone works there.

I had to take the matter into my own hands and sent the package back to them unopened. However, to my surprise, the day after I shipped it back, I received an email from them saying that my order had been processed and was ready to be shipped. I informed them via email that it was too late and the package was already on its way back to them.

The most infuriating part of their emails was the repeated phrase "please do not hesitate to contact our dedicated customer service team". At this point, I was still waiting for a response to my emails, for someone to notify me about my order, and for my money to be refunded.

It is frustrating that they seem to reply promptly on their social media platforms but fail to address emails and voicemails. I am still waiting for a response from them and waiting for my refund. If anyone from Wob is reading this, I implore you to please prioritize your customer service and communication channels.

I recently had an unfortunate experience with Wob, an online retailer that claims to sell quality products. I had purchased a book that was advertised as being in "Very Good" condition, but upon receipt, I realized that the pages were falling out of the book, with no attachment to the spine. Additionally, the cover was beaten up and somewhat folded, making it clear that it should not have been listed as being in "Very Good" condition.

Naturally, I reached out to Wob to try and resolve the issue. They initially offered me a refund if I shipped the book back, despite me providing pictures of the pages separated from the book. This made me suspicious, as it seemed like they were trying to scam another customer with the same unsaleable book.

After some back-and-forth, they eventually agreed to refund me 25% of the purchase price. I reluctantly accepted, given that it seemed like returning the book would have been too much of a hassle, and I didn't want them to try and scam someone else with the same book.

What really rubbed me the wrong way was their request that I remove the return request in order to receive the refund "correctly". This is a clear attempt at scamming, and I'm not willing to abandon my protections as a customer just to get a refund.

Overall, I would strongly advise anyone to avoid Wob. They are deceitful in their product descriptions, have terrible customer service, and send out worthless products. It's simply not worth the risk.

As someone who loves to read books, I found myself browsing through the website of WorldofBooks (Wob.com) to find that perfect read. I did manage to find a book I liked and decided to make the purchase. Unfortunately, unlike other online retailers I have used in the past, WorldofBooks didn't confirm that my book was shipped. I had to take the initiative to contact them and find out for myself.

Their response was beyond unfortunate - I was told to have patience as my book had not been shipped with a tracking option, something which made me question why an international shipment would not be tracked. It was frustrating to be left in uncertainty for so long, and to have to wait over two months before deciding to reach out to them again.

Luckily, they apologized and offered a replacement title, which I accepted. However, I was still disappointed that they didn't take the initiative to confirm whether the replacement title was on its way or not. In fact, I ended up having to contact them again just to ask for a refund.

Honestly, the whole experience left me feeling like buying a book should not be this hard, especially since other companies offer excellent customer service. It's understandable that there might be external factors causing delays, but some basic customer service practices such as confirming shipment and providing an option for tracked shipments were not met - this is something that's expected from any business, and especially so from an online retailer.

Thankfully, Ebay's money-back guarantee meant that I was able to get my refund quite promptly. But for the poor handling of my order, I can't help but feel that my trust in WorldofBooks has been lost.

I recently had a disappointing experience shopping on the Wob website. As an avid collector of Agatha Christie’s work, I was excited to find three facsimile editions that I had yet to add to my collection. The website described these books as being in “very good” condition–a crucial factor for me when adding to my set.

Unfortunately, the books I received did not live up to these expectations at all. The first book I received was an ex-library copy from England, which was not mentioned in the description. The pages were yellowed and stamped, and the spine was not in alignment to the point where it was difficult to read the text.

The second book had a price sticker stuck on the front cover that could not be removed without damaging the dust jacket. Additionally, one of the corners of the book had been torn off, which was not mentioned in the product details.

The third book, while appearing to be in good condition, also had a tear on the belly band that wasn’t noted in the description.

Overall, I was very disappointed with the condition of these books, especially considering the fact that I had paid a high price for them. I do not believe that Wob’s product descriptions and photos accurately reflect the condition of their inventory. As a result, I won’t be shopping with them again in the future.

I recently had an experience with the online book retailer, WorldOfBooks, that left me feeling frustrated and let down. Although I must take some responsibility for the initial mistake, as I had not submitted my full address when purchasing the books, I was unpleasantly surprised to learn that the books had been dispatched without a complete address, and therefore there was no way to stop the delivery.

After receiving the confirmation that my package had been shipped, I immediately contacted WorldOfBooks to explain my error and request a cancellation. However, I was informed that they could not stop the delivery as the information was already with the courier service. I cannot help but feel let down that no one in the company could assist me further in resolving the situation.

Once the argument began, I expressed my deep concern that I was now out of pocket for a sum of $70 with no guarantee that I would ever receive the package. I was repeatedly told by customer service that they could not track the package and that a refund could only be issued if and when the package was received back by their warehouse. This seemed like a completely unsatisfactory resolution to me, considering that I had yet to receive any communication from the courier service.

When I was advised to contact the Australian postal service for further tracking information, I complied, but again, no useful information was communicated by the service. It is now January, and I am still without my package, and without a refund that was promised to me, leaving me feeling thoroughly let down by the entire process.

Overall, my experience with WorldOfBooks was unprofessional, frustrating, and has left me feeling that I cannot trust them as a retailer. While I recognize that I contributed to the initial issue, I believe that the response from customer service has been lacking and has resulted in a situation that could and should have been resolved in a more satisfactory and timely manner. I am deeply disappointed with this experience and do not recommend using this retailer.

I recently had an experience with Wob (wob.com) that left me feeling disappointed and frustrated. I had ordered three books in early March and after waiting for the stated eight days, the books had not arrived. I reached out to WOB's customer service and was told to wait an additional 48 hours. However, even after this extended wait time, my order remained undelivered.

I contacted WOB again and after several back-and-forth emails, I was able to arrange a replacement order. One of the books I had ordered eventually arrived, but it was in poor condition - with writing in it and bent corners. Despite this, I was still missing two other books from my original order, and once again, when I inquired about their whereabouts, I did not receive any clear answers. Instead, I was simply provided with a tracking number that did not actually allow me to track my shipment.

Frustrated with the lack of communication and resolution from WOB's customer service team, I requested a phone number to discuss the situation further and also requested a refund. Unfortunately, neither of these requests were acknowledged or addressed. I continued to receive tracking numbers that were unhelpful since I never actually received the missing books.

In the end, I was left with no choice but to give up on receiving the missing books or any form of resolution from WOB's customer service team. As someone who values good customer service and clear communication, this was a disappointing experience, and I cannot recommend WOB to others based on my own negative experience.