Wolferman's review: Order status & contacting

I placed an order for several items with different mail-to's on Oct 13th with delivery of Dec 13th. All items except one have been delivered. Item(s) for one mail-to address has not been delivered. Web status show that it is in transit. FedEx shows that although the label is created the order has not been tendered to Fedex.
If I had not been following the email status reports for the other items I would not have noticed this one having a problem. I usually rely on the website status along with the email status which in this case did not flag an issue to the customer.
Trying to contact Wolferman support or "customer support" is very inconvenient with no visible phone number to call, a chat dthat doesn't work, and when I did get to customer serrvice I got a person who spoke too quickly and with a heavy accent so that I could not understand what was said. She did slow down and speak more clearly as I repeatedly had to ask for clarifications.
I believe she has reordered the item with a delivery still before Dec 25..