Woodcraft
Reviews and Complaints

As someone passionate about woodworking, I understand the importance of quality tools and materials. Looking at the reviews for Woodcraft Supply Store, it's clear that customers have had mixed experiences. Some have praised the customer service and product quality, highlighting the expertise of the staff and the convenience of shopping. On the other hand, there are concerns raised about shipping delays, product quality issues, and challenges with returns. It's essential to consider these factors when deciding to make a purchase. While some customers have had positive interactions with Woodcraft, others have faced frustrations. As a woodworking enthusiast, I recommend approaching your purchase with caution and being aware of the potential challenges mentioned in the reviews.

I'm a new hobbyist and part time pro cutting board guy, so I'm not completely in the know of all things wood related. I need help on occasion, so I went into the store in N Atlanta, was treated well by a very knowledgeable young individual, but seemed to be looked down on by the rest of the staff. Felt very judged on questions that I was asking and that he was asking his colleagues. It seemed as if they were thinking, Oh no, another guy trying woodworking and we have to put up with all the questions now. I decided at that point to not go back into the store, although I can see that there were great prices. I decide since they have a website, I'll use that for the pricing and "same day" shipping that's advertised all over the site. Well, my first experience with the site is horrible. I ordered on a Saturday, paid by my Amazon pay account, all of which suggests that they will charge me and ship that day. Well, I was wrong. It's Tuesday at present, I received an email saying my payment was accepted but no communication on when the order will be shipped. I found an email where they sent me my "view order status" but when entering the order number and my zip, it always failed to find the order, saying "no order found." Since this is a troubling statement especially when your card has been charged, I decided to call customer service. Well that was just as happy an experience as going into the store. It actually felt like I was being blamed that I ordered on Saturday and I did not know that it wouldn't be processed until Monday and that it potentially won't ship for a while. Remember, all indications and all information on the site, by using Amazon Pay and by blatantly saying "same day shipping", in my mind that meant my order would be coming Monday or Tuesday. At the very least, some sort of communication saying we're processing your order, there was none, only an original email saying the processed my order and gave me an order number. I'm giving a 2 on this for the young man at the store, pricing and selection of product. I'm not sure I'll ever buy at the store or online again because those factors don't seem to make up for the arrogance and non communication. I should be rating a one, but as I said the young man in N Atlanta did great and I wish him well. Please read the reviews of this site before buying. I've made the mistake and will not make that one again.

I recently bought my uncle a gift certificate from Woodcraft--he loves woodworking but already owns hundreds of wood gadgets (ie, I couldn't possibly pick out a specific present for him). Woodcraft has a good selection of woodworking tools and wood, as well as reasonable prices and physical stores (in addition to the website) so the gift certificate worked out to be a good present. The only ding I give them is that after I ordered I was inundated with email deals from them. Otherwise, definitely recommended.

Great store! It is like Christmas when I go there! They carry a great selection, and also have frequent training classes. Good prices and frequent sales. When I get their sale brochure, I often find one or two items I need/ want, and then I go to the store and leave with many more items.
Love the place, but need to limit my visits...

I am writing about the second experience ordering from the online cataloque site. The tracking mechanism has never worked. One order about a month ago was "lost" and they sent me another shipment that after three weeks finally made it. This time I was promised shipment arrival via their customer service on a Friday, Saturday at the latest and this is after two weeks and 5 days later its still not here. Another call to their CS is in order tomorrow. This means I have tied up my money for twice as long as it should be maybe longer now and that just doesn't cut it.
The only store in Hawaii has consistently NEVER had items ordered to satisfy their sales flyers. After experiencing this for two years I finally asked WHY? And the answer was that the store was waiting to see how much interest it recvd from customers and then they would order the items. The only trouble is it takes them 3-8 weeks to get their shipment in from the time its ordered. This si why I went to online instead of storefront.
I have bought literally thousands of dollars worth of items from them in just he last year. I have been disappointed with how they do business OFTEN.
I would highly recommend either Penn State or Woodtuningz costs less to ship and the stuff shows up ALWAYS within a few days of order. Especially Woodtuningz - I have ordered from them and recvd the order within three days of sending them the order consistently - they have the same stuff, its better priced and much cheaper to ship.

I have brought a center table from woodkraft for which it took more than 1 month to deliver my item after delivery it was informed that a carpenter from company will be sent to fit the handles to the draw for which no one has arrived and now it has been more than 15 days but still no one has arrived we also found that the glass was damaged which they said they will replace but there is no answer from the person (Mounika) whom we have dealt with we tried to call the customer service number but nothing is going through we recommend all others not to purchase anything from woodkraft

I ordered a workbench for about $650. Month later contacted customer service and was told that my items is on it's way. I tried to be patient and waited. 10 days later something finally arrived. I opened the box and saw some components, few details were missing. I contacted them again, but there was no response. Then I called them and after 5 calls someone finally picked up the phone. But I must say their agents are absolutely useless. They didn't knew anything about what was included in my order (everything was detailed in their catalog). They took my money and I have no clue where the rest part of my order is.

I ordered from the website www.woodcraft.com, but it was really bad experience. I got the wrong order and the seller within 3 months diddle-daddle and couldn’t change the order. Finally, he agreed and promised to deliver my order within couple of weeks, but nothing changed. After I called and sent emails, but this jerk did nothing. I was really sick of this situation, but I couldn’t change it. Please, help me to get something from this jerk.

I recently bought certificate as a gift from the website www.woodcraft.com, but I’m not happy with their services. I ordered the certificate in advance of 4 weeks, but I’m still waiting for my order. Each time their customer services team promised to send it or to check my order, but nothing. I don’t advise you to buy from them, because it would take ages before they deliver your order. I wonder if there are other people, who had the same experience with this seller. Please, post your comments.