World Education Services [WES]
Reviews and Complaints

It is ridiculous, unfair, partial and discriminatory that WES demands for secondary school results to evaluate post-secondary school qualifications from Nigerian candidates seeking for Canadian Educational Credential Assessment (ECA) .
No other country in the World has such requirement imposed on them.

If the reason for the above is forgery, I want to ask : what has secondary school results got to do with ECA if the candidate already has higher qualification (s)?
Why can't WES accept the secondary school results available through the examining body's secured website (candidates bear the cost for e-pin) rather than request candidates to contact the examining body to mail a stamped photocopy to them in addition to the e-pin?

Out of the 5 ECA evaluators nominated by IRCC, WES and ICES are the only bodies with such ridiculous requirements.

This is ridiculous so, I urge WES to review this.

client number: 4138816
After my institution sent my documents (dental transcripts of the dental school) to be evaluated, the documents were received by WES on July 12.
My application deadline was August 1.
Today (Aug 1) I finally received an email from WES (after trying to contact them several times and being on the phone for long trying to talk to a representative), saying that they require other documents.
From the 12 July until today, 1 August, I suspect that my file wasn't even opened, until yesterday when I was finally able to talk to someone on the phone.
Finally I am able to talk to a representative and when we try together to send a message filling the contact form, the system is not working and I am not able to send the form.
The deadline of my application is expired. But I need WES to hurry up and speed up my evaluation, otherwise I will arrive late also for the application of September!

Hello. I am chandrashekar gundala from India. I have applied for document to document evaluation in WES for canadian immigration. Holding reference number 4089746.

I have been waiting for the evaluation result for long time.
Could you please let me know the details about my certificates or inform me whether I need to ask my university to send any other additional supporting documents.

Contact me on +91 [protected].

Thank you.
Faithfully
Chandrashekar gundala.

I have submitted my application with the reference no. 3888166 by the name of Sambhav Kumar. WES has received all the documents and verification from University of Delhi and PTU as mentioned on your portal. But the rest two universities namely - Kumaun University and M.J.P. Rohilkhand University, India is still pending for verification.

I would like to request you to continue processing my application without Kumaun University and M.J.P. Rohilkhand University, India as it may take longer to receive the verification from their end on the same.

Kindly share the WES assessment report considering the Bachelors from University of Delhi, India and MBA from PTU, India.

Will wait for the valuable feedback.

Regards
Sambhav Kumar
[protected]@gmail.com

This current year my University has sent my PTU MBA degree directly to WES. Also my bachelor's degree has been sent out to directly by University to WES. In WES report 3594275 my Bachelor's is accepted and considered by you'll. This report is still valid. In WES report 4009472 you'll have accepted and considered my PTU MBA degree. i had raised the request just to add my MBA degree to existing WES report which had accepted my Bachelor's. One of the WES call centre representative confirmed that i won't be asked resubmit my bachelor's as it has been accepted by you'll. Only new wes report request has to be raised for your new degree to be considered along with bachelor's degree.I do not understand why i have been asked to resubmit my bachelor's degree in wes report (4009472) when the report (3594275) still stands valid and bachelor's degree was sent by University to you'll and it has been accepted by you'll. I want you to transfer my old WES report to New WES report. So that i can get 1 consolidated WES report which reflects that you'll have accepted both my degrees (Bachelor's and MBA PTU Degree).

1- If the Institution is no more exist, what should I do to comply with your requirements regarding the sealed envelope and stamp?

2- Can I send photo copies from the originals in case I have only one original transcript and it is not possible to issue other originals

3- Will WES return back the originals in case they insist to have them

4- My family name was changed from that one at the time of graduation, do you need any confirmation documents documents in order to issue the approval including my recent family name?

this service doesn't even deserve one star. ive been trying to get ECA evaluation done since december 2018. they are so ridiculously slow and inefficient and i still haven't received my evalution despite repeated mails and calls to customer service who have no solution except asking me to write to wes. what else is the point of calling if you have to write to them afterwords to actually solve the problem which itself takes them atleast 4-5 days to respond to. after to months of calls and mails about how to get ECA for canada given having a US account, they asked me to simply transfer my accepted documents from US account to Canadian account . then after the maximum given time to process (35 days) the report, i sent them a query about not having received the report, they update with 'not accepted' document, saying the transcript wasn't sent by the university directly, which is obvious since on wes's direction, the transcript was sent from WES US account, where it was sent by the university and accepted by WES US for US evaluation. so i sent the transcript through the university as soon as i got the mail saying document was not accepted. now again after another 45 days of mailing the transcripts, WES conjures the exact same problem but only after i sent them a query about not having received the report. AGAIN. they hadn't even bothered to mail me about the problem before i asked for the report.
they prohibit visiting their one utterly useless office
the customer service is useless
no complaints section on the worthless website
there is no real place to make a complaint that will have any affect on their future service even a minuscule amount less worse
none of the institutes seem to be bothered by the amount of sh applicants have to face because they employ such sorry excuses of service providers ad waste our time and money and brain cells dealing with their nonsense

Hello am Tabe Nadege Abang with wes reference number 4094226, payment reference EUSWO63121958420. Date of payment 29th may 2019, amount paid to western union business solutions including their charges 172USD. The total sum for the evaluation of my documents at WES is 152USD but my payment was nor made in full. Presently my status is on hold . Please what's happening? I have encountered so many delays already regarding my payment. Am running out of time.

Dear Wes, kindly be informed that I sent my university transcript to you i got an error message that my transcript wasn't complete ..please kindly be informed that I did a direct entry to the school which meant I started in 200l, I purchased a jamb direct entry form, would I need to send my Form or ND statement of result .secondly I'm i to send the certificate or statement of result personally ? Because it wasn't included in initial required document. My - Reference # (4047335).thanks for your promt response ..kindly note that my deadline is fast approaching please help any way u can ..thanks

Hi,

Please refer the attached screenshot. I have paid the fees but still not able to see the reference number with my login. After paying the fees, I did not receive the auto-generated mail for the reference number.

Even I have changed the password but it's not updated. Still, I have to log in with an old password only.

There is a big problem on the website and request you to check the same on the urgetn basis. Please revert with your valuable feedback and resolve the problem quickly.

Goodday!my name is Ibrahim Halima, with ref no 3784765.I got this from my Acccount(initial application order is complete and we sent copies of your evaluation report to your recipient(s).) since novenmber 26th 2018...as i write to you now i have not gotten my report and i have gone to the nearest Nipost to check if it was there but nothing was found...kindly help look into this...you can contact me on [protected]
Your swift response will be appreciated. Thank you

"WES a nonprofit organization that provides credential evaluations for international students and immigrants planning to study or work in the U.S. and Canada." This is what they say about themselves. As per my experience, it's a "give me your money and don't expect us to work on anything organization."
I got the transcripts from my home university and got it mailed to WES in the sealed and attested. This whole process took 2 months as my home university is slow. I agree. WES rejected saying "documents were not sent directly by the academic institute". I spoke to them before sending the documents, and I was assured that if documents are sent in a sealed envelop evaluation will be mailed in 7 days. But no. After multiple follow-up emails and calls to customer care no acceptable response. They all sound like broken records and robots. I somehow dealt with that and requested (multiple times) my home university to courier the documents "directly" to WES. As they had my transcripts in recent records, they agreed to re-print and put it in a sealed envelope and mail it to WES. Of course, I had to pay a premium price for this plus international courier fees. This whole process again took approximately 1 month. And guess what, WES put my case on hold AGAIN! saying documents are not sent directly by the institute.

Why WES charges ~200 then? Their sole purpose is to verify and convert the score to a similar scale for apple to apple comparison. My home university (and almost all other universities) provide their contact details on issued transcripts. All they have to do in contact them and provide them the unique id of the student and confirm the authenticity of the transcripts and other documents. But no! they all are ignorant buggers getting paid to do nothing. "Non-profit". Horrible customer service. Wait time to get connected to a representative is minimum an hour. And all you hear is broken record playing withing any intention of helping customers. If I miss my deadlines for my college applications because of this hassle; I am definitely going to take this to consumer court and try my luck there. It's such an agony to work with WES. Hope no one has to work with them and some legit helpful organization takes up the role for future evaluations.
PS: I am already working from past 4-5 years in the United States on work Visa. I updated them that I already have my education verification credentials and I am not here without scrutiny. Worst customer experience! Stay away if possible!

I sent my required documents as requested by WES through my university where I completed my bachelors. I got an email asking me to send it directly, I have tried contacting them and emailing them to state that I did not directly send them the documents and followed all steps mentioned, they refuse to give a reason or even review my documents again. What is strange is that a friend from the same university had her documents sent in, they not only accepted them but also finished her review . I fail to understand under what pretext they unauthenticate completely authentic documents.The contact us forms simply have the lines requoted from the website . I have used ECE in the past and was happy with their services. I am pretty disappointed in WES and their handling of services .

I have send all my documents, which ever needs to be submitted, also by the university and attended college as well, but again and again I am receiving the same revert of sending attested marksheet for my Bachelors from university( stamped and attested) the same is sent by the university by H.P . Worldwide Courier 02 March 2019 by the Director Board of University. the details are shared by them. please check at your end and send the final Evaluation report. I has been delayed from quite a long time. I have marked mail also on the same query 10 days back. please once again request to you to thoroughly check and share the final evaluation report, so that we can proceed further with the PR process.
thanking you in advance.
Gauri Gurkhe
[protected]

Dear Sir, I have been writing to and calling WES Customer Service for over a month to correct my ECA Report.

Hoping for a speedy resolution from this team

Query to WES: I just need the ECA Summary in the report to reflect the Canadian Equivalence of both credentials that WES has given in the Credential Analysis of the same report. The ECA Summary should match the Credentials Analysis.
Multiple queries have been raised with WES to updated the Canadian Equivalence Summary of my ECA Report to reflect both credentials. However, the response to my queries do not align with my queries or requests placed. I even called customer service multiple times to explain the same and the last person I spoke to called Pedro said he understood my ask and that he would pass the message to the team reviewing my request. However after waiting for yet another 7 days the response I got from WES was pertaining to the delivery of the hard copy report and not pertaining to the correction of my ECA Summary. I have friends who have received their ECA Reports with the summary that includes both credentials if there is a Canadian Equivalence.

Background: My ECA Report completed on 5th April 2019 showed the following:
Canadian Equivalence Summary - Bachelors Degree (three years)
Credential Analysis in the body of the Report says:
Credential 1 - Canadian Equivalency - Bachelors Degree (three years)
Credential 2 - Canadian Equivalency - Completion of an executive management program offered by a graduate school of business

Year 2014 - Applied for my master's evaluation - MBA, done and found to be equivalent in Canada for MBA. Both Bachelor and master's transcripts were shared with WES

Year 2019 - I wanted to apply for my bachelor's evaluation only, went for upgrade to MBA evaluation and applied for 7-day turnaround. I called and enquired no new transcripts were required and old transcripts were to be used. First, they asked for Bachelor Transcripts to be resubmitted again and I did so. Then after 20 days they tell me they also need my MBA transcripts again. I had verbal confirmation 3 times with their representative that MBA documents will not be required. But on the day I was supposed to get my evaluation, I again got email need MBA documents from university and again I called them, they confirmed to change my evaluation to Bachelor again. So again, the wait and then again after few days they yet again ask for MBA documents. I called them and explained the need of bachelor's evaluation only. They were adamant about requiring MBA else no Bachelor evaluation, which did not make any sense. So, I gave up. I had to get evaluation done from some other agency. SO after other agency had completed evaluation, these again reach out to me after few weeks again telling me : Only Bachelor will be done and MBA not required (Though I had sent MBA transcripts as well). Then again after few days they say again MBA is required and I told them I have sent them. They verified then after confirming with me and completed evaluation after long wait for months.

The lack of explanation, customer service hindered my chances to get a good job opportunity. they all have differed explanations and different versions of understanding the process. All this process they were unsure how to handle my request and delayed my evaluation for months. Disappointed with them and how we can allow such organization to be in business and play with people education evaluation. They have number of complaints against them and they will rise unless this organization is fined or suspended or disqualified for such educational evaluations.

On surprise 2014 my MBA was equivalent to MBA in Canada and now 2019 it is a Diploma. They may have not heard of my university name - Thapar University. All world renown organizations come to my university to hire MBA's and they are now telling me it's a diploma. They consider IIM in India to be MBA whereas IIM consider their MBA as diploma not master's/ So how unprofessional and undeserving is this organization. I think with number of evaluations coming their way, they have lost the plot of customer service, professionalism and integrity, they are just there to make money.

Hello,
I inquired by calling costumer service rep of united states and was informed to fill out contact us form. Somewhere around March and was suggested to apply for report upgrade, and did as suggested. My inquiry ID 745126 stated the instructions for transfer. Week before past, I contacted WES united states for a follow up requesting update. Since the rep was not able to answer what I asked, I requested to talk to Manager. He was also unable to answer my questions and concern and asked me to call them back if I do not hear back regarding transfer in a week. He also assured that my bachelors evaluation will be transferred.

I sent the University official transcripts sent by Long Island University Masters Program to WES in a packet which had my Bachelors degree attested photocopy. My united states university sends a protection sealed transcript in envelope on top of which it states official transcript. Since the WES document requirements states" If the institution gives you the document to send to WES, it must be in a sealed envelope. If the envelope is opened or there is no stamp or signature across the back flap, WES cannot accept the document. " Ms.Kiara the manager from WES Canada gave absolutely illogical response stating " it should be signed and stamp" I have no control over my university policies and the way they produce official transcript. My transcripts were sent in sealed envelope (the exact same envelope which was received by me from university as is was sent in a package which included photocopy of my degree certificate). When my questions were not answered properly and were answered illogically, I asked Ms. Kiara her full name, but was only provided first name. I have also emailed WES about the magnitude of trauma they are creating for international students using your services. I am firm to take required legal actions if my concerns are not addressed. Ms. Kiara also had the courtesy to state that my $50 will be deducted when being asked for not continuing further with your services. The major reason students like me and millions others opt for your services over others is because you already have our bachelors evaluation which was originally sent by institution to you. Why is a international student forced to spend money unnecessarily (and to be clear not just $50 for deduction of services which do not even address costumer's concern properly but also includes flight ticket, unpaid work/study day offs risking study status, immigration hassle) for what? for redoing everything all over again? And what for? If WES itself is not confident about its previous evaluation why would they provide the service at first place? How would a student like me and millions others would receive international masters degree when they submit original WES evaluation (regardless of year and change in policy) for admissions in united states? Does that mean you didn't verify our documents when initially received? I currently have ECE evaluation as well and have never faced such illogical costumer service trouble. I request WES to either complete my evaluation or provide me full refund. Or else I am firm to take required legal actions not just representing me but millions of others who have to go through absurd costumer services provided by WES.

I have requested my undergraduate college - Vallurupalli Nageswara Rao Vignana Jyothi Institute of Engineering &Technology, which is an autonomous college affiliated to Jawaharlal Nehru Technological University to Mail the Documents directly to WES in January 2019. They have mailed it and it was received by Courtney from the mail room on 18th February 2019 at 08:37Am.

Attached is the screenshot for your reference. Tracking Number:[protected]

After Couple of Days, I have requested my Masters University- Bradley University, Peoria, IL to mail my Transcripts to WES.

On March 18th, My WES Status has changed to - " In Progress - We received your documents(s). We are reviewing your document(s)"

2 weeks later, My Status changed to- "On Hold - We are waiting for your documents"

It looks like my Undergraduate Documents has been misplaced at WES location during the process. And my status has changed to "On-Hold" after WES received all the documents.

I cannot believe how horrible WES customer service is. I have phone twice to ask why the actual INITIAL review process is taking so long. First, they received my information but said it was 3-4 days later. (I tracked it and know). Then they took 3-4 weeks after receiving my information to 'review and approve' the information. Not sure why? No correspondence at all. Why it takes 15 business days to review 2 documents (for an MA), I cannot comprehend. Also, on the website, it says 7 days. That's what I based my decision on to go with WES. It says 7 business days AFTER they approve the documents. That allows them an unlimited time too approve the documents before even starting any assessment. WHY? No details or correspondence. No where on the website does it say that it can take 3-6 weeks for assessors to even just review! This is unacceptable. Then, when I spoke with customer service, they wouldn't couldn't report anything more. Then the service supervisor, MIKE, was belligerent on the phone! He was aggressive and extremely rude. He couldn't offer me any information, never apologized for the time it was taking, couldn't tell me how to make a formal complaint. He was so incredibly rude! And unhelpful. I need this assessment and have already paid for it 2 months ago! He reported that WES does not have windows (or goals or accountability) for how long they can take! Said WES is much better than other assessors. Now WES is taking 4-6 weeks (at least Mike says) to finish an assessment? Unacceptable. AND I think they should tell people that on your website.

I already did my evaluation on aug 2018 for canada immigration later on, upgraded on DEC 2018 course by course evaluation for USA Masters's but due to new regulation again my university sent my documents to WES during that time my under graduate marksheets was not clear they rejected I have accept it and asked my institution to send documents again, again it is rejected