WorldMark by Wyndham
Reviews and Complaints

Hello,
I had a very bad experience with customer service today regarding a mistake I made using guest pass. The owner care agent was rude and inflexible. The attitude is like I was being done a favor regarding my ownership. Not at all treated like owners or with respect. Refused to provide any information to escalate a complaint and insisted that the team lead ran the organization and it is impossible to go any higher than her. There are lots of time share choices. I don't appreciate being an owner and spending my money to be treated that way. I want someone to call me regarding my complaint at [protected]
Thank you

I was charged a $99 guest fee to change the guest name because her spouse had to arrive a few days late and no one had enough common sense just to fix it. Owner Support is non-existent and they really don't care about their owners at all. Since being bought out by Wyndham, this is a horrible company with shameful owner care and support. I wrote several emails to Owner Support with no resolution and then they just stopped responding at all.

-In 1999 my former husband and I bought WorldMark time share number [protected]
-We continued to build up the time share until we had 22, 000 points
-In 2011 he and I separated. I continued to pay on the timeshare as we had an outstanding loan
-In 2012 he and I divorced. In the original divorce decree it stated that we were to split the points. However, the judge agreed that he would have to pay me half of what I had paid over the 12 months that we had been apart. He refused. As time went on the amount he owed me got higher and higher. Twice he tried to put the timeshare into bankruptcy and twice I pulled it out.
-By 2014 I had paid off the time share in its entirety and was the only one using it. He agreed to take his name off, but after I paid the $200 fee, he refused. I assumed that we would just continue like that forever.
-In July 2018 I was in Anaheim and told them about this situation and explained that I couldn't upgrade because of his name on the account. A manager in Anaheim, Sergio, looked into the issue and discovered that there was a way for me to proceed. He said that if I opened a new account, put additional points in, and then sent proof of the divorce papers and the fact that I was the one to pay for the original time share they could migrate the points from my old account to a new account. I agreed and bought an additional 13, 000 points in account [protected]. With the additional points added to my existing 22, 000 I would be a diamond. I was happy with the purchase and relieved that I could finally rid myself of my ex husband on the timeshare.
-In October 2018 I was vacationing in Las Vegas. I went to an owner update and explained that I had just upgraded in July so wasn't interested in doing anything else with my account. A manager in Las Vegas, Mana, came over to the table where were talking with Jeray. She looked at my paperwork and exclaimed "you have such a high interest rate!" I told her that I planned to re-finance with my credit union once the two accounts were merged. Her response was, "Oh, I can get you a better interest rate right now. Wait right here."
I was pleased at that thought of being able to improve on the 17% interest rate that I had gotten in Anaheim.
-I continued to sit and chat with Jeray as Mana came back and forth asking me questions and having me sign various papers.
-I questioned the papers, because one of the things she wanted was for me to fill out another Wyndham credit card application, she explained that in order to get a better interest rate she would need to completely re-do the loan including all of the paperwork. I believed her. That's where I went wrong.
-After she was done bringing paperwork over she said it would be a little bit to hear back from the bank on the interest rate. I sat and continued to talk to Jeray.
-She finally came and told me that it had been approved and escorted me to a small back room where a man with a computer sat. We went over the paperwork quickly and I never noticed that it said 12, 000 points when I had gotten 13, 000. I signed everything and he put it all in an envelope and shook my hand.
-I went back to my unit, put the papers down and continued my vacation with my family.
-When I got home I was doing my bills and I opened the envelope to see what my payment would be with the new, lower interest rate. I was very confused because the payment had doubled from what we talked about in Anaheim. I started looking more carefully at the paperwork and discovered that Las Vegas had sold me an ADDITIONAL 12, 000 points on top of the 13, 000 I had just gotten 3 months earlier. Additionally, Las Vegas had opened a Vacation Club account as down payment of almost $5000 in addition to the Wyndham Visa account that had already been opened in July. The result was a payment of over $800/month for the new points and nearly $1000/month including the two cards.
-I immediately called customer care, but was 2 days outside of the recidivism time period so they said there was nothing they could do. They recommended that I take more care in reading over documents in the future so that I knew what I was signing, a lesson that I have now definitely learned. I thought that I knew what I was signing, but learned the hard way that the sales team in Las Vegas did not have my best interest in mind and they tricked me.
-After I pushed and argued my case somebody called Mana in Las Vegas and she told them that I was very aware that I was adding an additional 12, 000 points and that she had done nothing wrong.
-I pointed out that Mana either mistaken or lying, but it didn't even make sense for me to add an additional 12, 000 points since the 13, 000 that I had previously added had put me at diamond and if I had wanted 25, 000 more points (more than double what my long-term account had) then I would have simply gotten those points in Anaheim.
-They said that during my talk with Jeray I had told him I wanted to be platinum. I retorted that everyone would like to be platinum, but it doesn't mean that we can afford to more than double our membership at one go.
-I further pointed out that I had just gone through a divorce in August and money was tighter than normal so there was no way that I would have agreed to an additional 12, 000 points. It all fell on deaf ears. They closed my claim.

I now find myself in financial hell. I am struggling to make the payments, but don't have enough each month for the addition of almost $1000 dollars. I've cut back in every way that I can, but I simply can't make ends meet. I've been a Worldmark owner since 1999 and use my membership extensively. My family loves our Worldmark trips, but we are now faced with losing it all. If I can't figure out a way to get rid of the additional membership sold to me in Las Vegas, including the cost of the Vacation Club account that I never wanted and was tricked into applying for, I'm afraid that I will have to declare bankruptcy and lose all of the timeshare including the part that is already paid for. I am absolutely sick about this.
-I want the points added in Las Vegas, 12, 000, and the Vacation Club account rescinded. I am happy with the additional 13, 000 points that I added in Anaheim, but believe that I was tricked into doubling that in Vegas

I had been a patron for over a decade. I upgraded May 2018. I have an excellent education, but not in their field of "manipulation of words." But, there is no other way to interpret words, as undersold, or re-allocation. Without reservation there was nothing to misinterpret. Months later, I came upon a well-versed gal who happened to work in that same setting. I paraphrase, "Don't be so hard on yourself; education to this type of their own invested learning is jargon only to do their due diligence to a fine line of misrepresentation and making you believe with understanding you will be getting something you-will not!" I only hope this review will help at least a few of you. Do not fall for it! It will set you back many years, including the alleged anxiety they have caused, or obviously don't care despite the efforts to rescind in a timely matter. They never acknowledged they received anything, despite the efforts of the calls, too. More to come in detail.

We have been attempting to reach someone at Wyndham who has the power and ability to help us cancel our contract due to their lies and pressure they put on me and my husband. I'm a veteran and never have felt as pressured by a sales rep as I did with the sales team at the WorldMark Wyndham resort. If this company has any heart and goodwill in their souls, they will reach out to me and my husband and give us what we have requested in our numerous letters we have written but not heard back about yet.

The Ball is in your court Wyndham, Do the right thing and actually reach out and negotiate a fair exit for me and my husband.

On June 13, 2018 we received a call from a Wyndham sales person stationed at 6277 Sea Harbor Drive, Orlando, Florida. The spiel was this: 4 days, 3 nights in a 3 star, or better, hotel in Seaside, Oregon for 2 adults & 2 children, with the condition of sitting through a 2 hour sales presentation. My wife & I like the idea of a trip to Seaside with our children but we have 3 children. We were totally up front with the sales person & explained to him that my wife & I have been Worldmark owners since 2005, 55 & older, & are raising our 3 grandchildren & our son, who is at boot camp. He said that didn't matter, & when we make the reservation, just let them know at that time the number in our party & they will make the necessary adjustment that will accommodate our party of 5, he also said we had until June 13, 2019 to make the reservation. Based on his word & assurances, we signed up & paid the $199 for the vacation package.
Yesterday, January 23, 2019 we attempted to make the reservation. The unsuccessful process was exasperating! The booking agents could not accommodate us as promised & would not refund the $199, but they want to charge us another $500+ to get us the required accommodation.
If that were the case, we would have saved the $700+ & just used our credits to book a 4 day, 3 night vacation & avoided the inflated vacation altogether.
Resolution you ask? How about an apology, our $199 refunded back to us, & the termination of the sales person who sold us this bag of sour apples.
Thank you for your consideration into this matter.
Matt & Alice Ure
#[protected]

The presentation we attended concerning Worldmark's Vacation program was the WORST example of sales presentation I have ever seen. it was so bad, that my wife, daughter, and her boyfriend, left.

After expressing we were not interested after 2 hours, they still tried hard sales tactics. At hour 3, we left telling them we didn't even want the free stuff promised for the presentation. at that point, the sales person (Keith Arnold) brought over his manager, who then proceeded to be somewhat rude and belligerent. When she said "We have a process and I need to check your credit and have you sign a denial form" we started to leave. We said we didn't want any of the vouchers offered, because the experience was so bad.

They still persisted. It took us walking away, while they were still trying to sell. That is time we will never get back. 2 other couples we had convinced to listen to the presentation at a later time, after hearing about our experience, cancelled their reservations.

A horrible experience.

Recent trip to San Francisco was disappointing. Upon entering into the hotel and checking in another couple was asking for "DRANO" to unplug their shower so they could bathe. When entering our room my daughter began to cough after a few minutes and it only got worse. After looking around I found a large amount of mold amongst other things. When I reported the discrepancy I was told they would note it.

-Mold in the bathroom, in one area at least a 1/2 inch or more thick-See pictures

-Wiring issues. The lights in the bedroom had issues and one of the outlets would only work intermittently.

-Yellow cigarette stains on ceiling of bathroom.

-Dust everywhere in room. It looked as though no one wiped down anything in years.

-Carpet was not laid correctly and did not even go up to the walls in areas.

The last resort we were at that was this bad was Dolphins cove by Wyndham. The power went out for a day and a half. We had stopped at the grocery store prior to arrival and had 200 worth of groceries and no place to put them. I also snagged a small piece of glass in my foot that was on the walkway walking towards the pool. The staff was pleasant and did their best, but the resort was extremely dated and not taken care of.

As I have been an owner for some time an ongoing issue is even being able to get a room at many of the resorts. Wyndham makes it impossible to find availability and continues to raise maintenance rates despite the obvious lack
of cleanliness and availability to book a room.

If there was an option to leave a zero star review, I sure would with how this company has treated my family.
We have been owners with wyndham since 2011, but recently all they want to do when you go to one of their resorts is get you into a "owner update", which is there high pressure sales speak for trying to force you into buying more points. First, they say that the meeting will only be 90 minutes, but you'll almost never get out before 2 hours has passed. Also the gift, if your lucky would be a $100 amex gift card, most gifts are free stays, but come with such limits it's almost impossible to book a stay. The last time we went to a resort, we met with a sales rep who was pushy and kept trying to say that this is a great value, your points never lose value — don't fall for that, your points never keep their value. Once they know that you aren't going to purchase additional points, they attempt to get you to sign a document where your signature states, you agree that the prices offered will no longer be available. Do not sign this document… we have also recently had some hardships to which the company said they would look into options to cancel our contracts since it's a medical hardship, to which we have never heard anything back and we don't expect to now. All time-share companies are leeches and are only in business for themselves, no matter what they add to the offer to make it sound more attractive. I hope this honest review will help prevent someone from going thru the same insanity we are currently going thru

They also never told us they run the armed forces vacation club (https://www.afvclub.com), which my husband qualifies for as a veteran. If we had known about this when we told them we were a veteran, we would never have signed with them to begin with.

I booked a reservation for New York and I had to eventually cancel it. I had called the 800 # at least 3x in Aug and Sept and everytime I would ask what else do I have in my reservations, in my wait list and I always explain that I did not want to be penalized in case I needed to cancel and never once did someone tell me that there is a reservation in Sept so I knew I cancelled the reservation. Jana from Worldmark said she needed to transfer me to Club Pass because she cannot do anything, yet Tiffany from Wyndham Club Pass who insisted that I never cancelled said only Worldmark gets my maintenance and housekeeping fees, nothing goes to them. I also requested to talk to a manager and Tiffany said her word is the last and I am not allowed to speak to one. Why do I feel that my grievance is better left unsaid...I have had my timeshare since 1999 never missed my maintenance fee and yet I just want a courtesy refund of my 99.00 and credits towards my next reservation and they made me feel so unimportant and just nobody. Please look at this situation thank you very much.

Hello, I just received a call from a salesperson in Las Vegas Branch. Her name is Jill Bennett Ph (702) 986-7116. She was offering me to refinance and lower my interest rate, after I politely informed her that we are new to the Timeshare and were not interested she stated "I was trying to save you money but whatever" and hung up the phone. When we signed up we were promised the best customer service and treatment for the members. This is not what I signed up for and would like to put out a complaint on this sales person who was very rude and clearly does not do her job well. Maybe she is not your best sales person and clearly we can see why she is a failure in her current job. This ruins all possibility of any future sales people calling me do anything further with my account if this is what is being represented by your company.

July 23, 2018

My name is Scott Wahlquist, my cell phone is [protected]

While trying to help family making travel arrangements for a funeral for my father, my aging uncle, who IS a member was given a reservation that exhibits extreme incompetence and knowledge of locations. Also, attempting to resolve and report this incompetence lead to a audio/ digital run-around.
We are in Sacramento, CA, and he is coming from another state. He was searching for a reservation to attend his brother's (my father's) funeral, and needs a place close to Sacramento. Your reservation specialist had him reserved in Ridgecrest, CA, which is appr. 8 HOURS AWAY FROM OUR LOCATION! Is there a map available in your call centers? Do your reservation specialists know how to read said map?

Even adding insult to stupidity, when he cancelled that reservation (we hope successfully), he was given another option that claimed to be "somewhere off of I-80". Upon communication with us, he wanted to find a specific address and /or phone number for his destination. I think it is kind of important to know where you are headed, you may agree. There was NO address or phone number anywhere to be found on the confirmation email.

Then, to continue assuring that neither I nor any member of my family will be inclined to join your services at ANY time in the future, there is a noteworthy lack of access to an actual operator who can either help, or put us in touch with a supervisor to register a complaint. The one operator we could reach finally realized after several minutes that Anaheim and Sacramento are not close together, and indicated there are no locations near Sacramento, but then transferred us to "another department", which started us through the automated phone menu again.

And, as you well know, when we called the corporate "customer service experience number" on the homepage of your marketing website, in an attempt to actually speak to another person, even your marketing is a digital run-around asking me to leave a message "if you are interested in information about membership". It is now no wonder to me why you have a mid-low rating with the BBB.

Resolution for me means nothing, but a written apology to my mother (now a widow), my uncle and myself would show that at least someone can ACT like they actually care about customer service.

Scott Wahlquist
190 Hilltop Drive
Drasco, AR 72530

AND DO NOT SEND MARKETING PROSPECTS. I HAVE NO INTEREST!

Complaint: My husband and I were verbally offered a "free 7 night stay" at Worldmark Palm Springs, California because we were unhappy that a maintenance worker walked into our room without knocking when my husband left to take a few of our belongings to the car a few hours before check-out. I was in the room alone undressed (naked) when the worker unlocked the door and proceeded to enter our room. My response was "what are you doing? Why are you entering my room without knocking?" He stood there for a moment, I stood behind the door frightened, then he left stating he was "sorry". I was very upset and reported the incident immediately to the front desk and spoke to the manager Lauro Gonzalez. Mr. Gonzalez asked me for details about what happened. My husband and I spoke to him again in his office after checking out and I asked if there was a complaint form I could file. He said he "no, I completed the complaint." The complaint number that Mr. Gonzalez wrote down and gave me is #S246319. He then offered us a free 7 night stay at the Palm Springs Worldmark. I hesitated to say yes, he then offered us a free 7 night stay at any Worldmark resort. I was happy and satisfied after receiving by mail an "Extra Vacations getaway offer for RCI Subscribing Members Only, " for 7 nights not knowing that it was ONLY for owners and not free. I've spoke to Mr. Gonzalez; Ms. Evelyn (Indio Worldmark), customer care Sarah-case #CDCR11 0272518; current Worldmark Palm Springs manager Victor Castro, and at least 7 RCI/Worldmark representatives to have it exchanged for a non-member free 7 night stay certificate as I was promised. Thus far, Mr. Gonzalez has moved on to another resort; Mr. Castro finally said there was nothing he could do (after a month stating that RCI was processing the certificate), and on 7/11/18, Mr. Castro referred me to customer/owner care where I spoke with Jessica who said she has to research it (like all the others Worldmark/RCI representatives) and get back to me. I feel lied to, passed around, and Worldmark Palm Springs will not honor it's free 7 night stay certificate nor will they exchange the one I have for one that I can use. My desired resolution is for Worldmark Palm Springs/RCI or whoever has the authority: To honor their promise and issue a free 7 night stay that I can utilize at a resort in California.

My list of grievances and complaints is long and I hardly know where to start. This will not be a complete list. I will start with the purchase of the Discovery Program. I purchased it for $3000 and for a two-year test run. The salesmen told me I could try it out and that pricing for the upper tiers of ownership would be frozen until the end of the Discovery Program. I used it for the first time about six months later. I had to attend a sales pitch while there and the salesmen pressured me to buy a full membership at that time or lose the "frozen" prices. I declined and had to sign a statement that I understood the benefit pricing would not remain in effect for the remaining 18 months of this program. The Discovery Program salesmen lied to me about fixed prices. Or they omitted the scenario if I was offered an upgrade and refused the price promise would no longer be valid. Either way, the valuable promises to me evaporated. The next very important point has to do with my wife's emotional support dogs. The salesmen told us that these dogs are considered service dogs and that there was no problem bringing them with us anywhere. They told us that the dogs would be welcome at any resort. That is not true. I tried to make reservations for Steamboat Springs and the staff there told us that the dogs would not be allowed on the property. I had to make reservations at a local La Quinta instead. Tell me why I should continue to pay for something that the salesmen lied about. They knew the importance of the support dogs and they also knew that most resorts didn't accept them. In May of 2017 I purchased an upgrade under extreme stress and again because of the lies and omissions of the salesmen. I made it clear to the salesmen that I had a VA appointment that I could not miss. They assured me there was plenty of time to do the presentation and close. I told Shane about the horrible experience I had had with the Discovery Program and how the salesmen had made promises that they didn't keep. I asked if the original prices could be reinstated if I bought that day; Shane assured me this was so. I asked for a list of pet-friendly resorts; they assured me that would follow. It has not. They opened up a Barclaycard for us to use for the down payment. They told me if I used this card for the monthly payments and maintenance fees I would get a lot of points toward my annual fees. When I got my statement I saw that there were no rewards points on it (from the down payment) and digging through my paperwork afterward I saw that the down payment does not qualify for points. At the end of this presentation, I was so stressed about missing my appointment I rushed through everything. The salesmen and finance person, Jeanette Ochoa, knew very well how important this appointment was and purposely kept me there until there was no solution but to sign everything as fast as I could or miss the appointment and so push back my claim decision for up to a year. I signed whatever they put in front of me and literally ran out of the office. I took the salesmen at their word and signed everything, believing they had told the truth. I find they didn't. They lied and omitted very important aspects of the ownership, and forced me into signing so quickly - something I told them over and over I didn't want to do. I told them I would come back the next day to finish up; they wouldn't hear of that. I am absolutely certain that I want nothing more to do with WorldMark. The promises about the timeshare have been unfulfilled and the sale was done under fraudulent conditions.

Please contact me if you have sought out any legal action against them. I faxed them during the five day cancellation time frame that I found out about while contacting them an hour after of my three hour tour..excuse me, eight hour beat down. They say they never received my fax there's nothing they can do. My credit score has gone down 150 points, oh but I've paid 62%.

I have been with WorldMark for about 10 years, it has always been difficult to book most of their locations outside of California. I was stupid enough to fall for their sales pitch to add additional points, meaning spend more money. I had a vacation planned but am not able to go due to personal emergency. I called to let them know that my daughter would be checking in instead of me and was told I would have to pay an additional 100 dollars to do so. I already pay monthly plus dues and now additional payment to use. When I signed my contract it did not state that but now they have revised as of 2017 and are not honoring my original contract. I am looking for help to start a class action law suit against them.

I have been dealing with an issue at a Days Inn i reported the issue and was told I needed to talk with the office of the president I called and was placed on what was to be a brief hold. After 45 minutes of waiting I hung up and called back to speak to a supervisor. I got a call fro Shane and he replied with something other than why I was complaining. He kept saying rate and I told him it was not a rate issue. I was given the number by a Wyndham employee to call the owner of the Days Inn and he blocked my number and never answered I called back from a different number he answered and when I said who I was he replied he would not talk to me and hung up. I wanted respect and only that but was not given the curtesy of that. I wanted to know if this was acceptable to do but was never provided the opportunity. I explore someone from Wyndham to reach out to me.

Complaint Department
Worldmark by Wyndham

As a 100% Disabled Veteran I am sickened by Worldmark by Wyndham DECEPTIVE Practices and will not stand for it anymore.

I want Worldmark by Wyndham to cancel my Timeshare and return the money that I have spent on my Loan, Fees and Timeshare Dues over the last couple of years.

A friend and I attended one of your Timeshare presentations while on vacation in San Diego, California. From the get-go I should have known that you people were LYING. I wish I had stuck with my gut feeling and just left, but we were enticed with the free $100 Visa card and the high pressure sales pitch, snappy presentations and promise of being able to rent out our Timeshare if we didn't use it. The list of LIES that came out of their mouths is incredible. As I look back over my notes I can't believe that you people get away with this:

1. The main presenter kept stating that this was an "Investment for life", I was told "I could GIVE this to my children when I die". Another LIE. They did not say it was whether they want it or not! And that the only way my children could get out of this Fake Contract was by completing a written disclaimer document, declining the timeshare. This is ridiculous!

2. They promised that the Timeshare was an "Investment" and would increase in value; they also said that I could make a big profit if I wanted to sell the Timeshare later. Which were all LIES, I tried to sell my Timeshare and was informed that it was worth about $5, 800. I paid $24, 000 for it. I searched your Timeshares on eBay and they were going for One Cent!

3. They showed us false charts and graphs to support all their statements; such as how much I would make renting it out, low maintenance fees, and how much we could save by buying the Timeshare versus staying in a hotel, and then they stated "Your family and friends could use my Timeshare anytime without any additional costs or fees". Which was a LIE!

4. I specifically asked if the maintenance dues would increase over time, they said yes but a "Little bit over the length of your investment". Which was another LIE. My Timeshare dues keep increasing every year.

5. I asked them if I would have any problems making reservations, because I had heard that was one of the major problems with Timeshares. They said that "Worldmark was the biggest Timeshare Company and that I would never have any problems reserving the most highly sought-after locations". This was a LIE. I have been a member for 3 years and have tried to book several locations and have been told that they are booked sold. I have never been able to get any place based on my points! When I discuss this with Worldmark representatives they told me that if "I increase my membership level, I would have a better chance to get the Prized locations". Again another LIE.

To this date I have never used my timeshare, not for lack of trying and I am requesting that you cancel my contract based on your deceptive practices, return all payments, fees and dues to me.

Worldmark by Wyndham commits sales fraud.

We signed a contract with them and paid over $3000 for a weeks vacation at one of their resorts. They were trying to sign us up for a timeshare, and we couldn't at that time. They told us they had an alternate plan that allows us to try it for about $3000. If we liked it, we could convert over to the full timeshare, and our money would be applied to it. They did specifically state that we had to decide within 2 years whether or not to convert. We specifcally asked the guy "What if we can't use the vacation in the next two years' - his response was "If you pay the money, we owe you that one week. That's yours. But you won't be able to convert, and you won't ever be able to buy a Wyndham timeshare".

Fast foward two year - we can't use the vacation. The salesman lied to us. When I filed a complaint with the Better Busines Bureau, their representation a "Judd Edwards" told me that it doesn't matter what the salesman promised, it isn't in the contract so they don't care and won't do a thing about it. He half admitted that they know that their salespeople lie to people, but it doesn't matter since we signed the contract.

We attended a timeshare presentation, we smwere staying at the wirkdmark resort in Las Vegas NV on Las Vegas Blvd. My mother is an owner and we were interested in purchasing one after we buy our 1st house, so we attended presentation for information. Our sales man was named Jaylen, a young African American man. We bonded quickly with stories of family similarities. Jaylan presented me and my husband with a form to get an"Overview"of our credit so they would know which rate we could get. I asked Jaylen atnkeat 5 times if this was going to hard inquire our credit because we are trying to get credit qualified for a house and did not need inquiries. Jaylen told me 5 times it would NOT hard inquire our credit. The next day checking credit karma we both had hard inquiries.Jaylen lied. He represents world mark so worldmark lied too. Have morals? No. So sad I will now never purchase front worldmark, I will actively discourage anyone I know from using worldmark, and my mother is selling hers. This has to stop .