I received a letter requesting payment for a special assessment. The letter must be read with a magnification device. The fact that to read the document, a device must be used by a person with normal vision is unacceptable. The person or persons making the decision to release the letter with a 6 to 8 size font should be dismissed immediately for cause. It is plainly obvious that the person has not realized that human beings must read documents of this type. I called your telephone number and spoke to an excellent vacation planner named Alvin. However, I am confident that he is unable, at his level in the company, to effect real change. So I am writing to address this issue. I called earlier and another vacation planner, supervisor explained that the documents were contracted and there was nothing that could be done. After some reflection I determined that this is such an objectionable practice that I must take action again. There is not a reason to use such a small font. For 37 years I was with a corporation that employed 15,000 human beings. Change could be effected in that environment. I expect that change can also be effected within Worldmark. I can be reached at [protected].
Desired outcome: curtail the use of font size that is smaller than 10
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