WorldMark by Wyndham
Reviews and Complaints

1) In October of 2021, we purchased a WORLDMARK membership at the Austin, Texas location. At that time we were offered a dual deal to purchase the CLUB WYNDHAM option and declined to do so.

2) In February of 2022, we went to a Club Wyndham in Orlando and were told that for 90$ more a month we could have the Club Wyndham that was offered in October. We thought that sounded like a good idea and signed up. We did not realize it would create a second account with its own monthly maintenance fees.

3) In May of 2022 we went to WORLDMARK in San Marcos, there we were told we should not have purchased the CW and should have spent that money to upgrade our WORLDMARK account to include the Travel Up option.

At this point we have two complaints. First, we did not realize the CW option added at the Florida location would result in a second account with its own monthly maintenance fees. Second, every time we stay at a Wyndham property we are being told we need some additional feature so we can fully enjoy our membership.

Multiple days waiting on hold for over 1 hour sometimes, other days over two hours., for weeks now. NO ANSWER on any attempts. This is inexcusable. I need to log in to the new website and am unable to do so because the code I received is no longer active. I am still paying my monthly dues but cannot use the amenities I have paid for. I have been an owner close to 20 year and am thinking of selling if this issue is not resolved. Please contact me, either by cell phone or email. This is ridiculous. I am unable to plan any vacations or weekend getaways.

I lost a lot of my vacation credits! Membership resolution said I had bookings July 2021 in Las Vegas that I did not cancel on time! These were the times whe I tried to book and cancel vacations during that Pandemic when they annonced that the resort was open/close due to Pandemic protocols. The old website reflected 28,000 credits and the new website showed 9000 credits caused me to call. Only today, did I noticed that my credits were strastically reduced so I made the call.

I had several departments giving me different explanations.

As a long time member, I think this is something that should be taken into consideration.

I have been a Worldmark owner for 28 years. I have "Diamond Elite" status for whatever that is worth. I have been trying, for days, to reserve timeshare and not only does the website not work; I am left on hold at vacation planning for upwards of 45 minutes and then get disconnected. I am being denied my right to access that which I paid thousands of dollars for. I tried reaching out to other departments and all they do is transfer me back to the incessant loop of no response. Great way to take care of you timeshare clients Wyndham! Interesting enough that I can go to booking.com and pay to go to my timeshare which I already paid for. I would request a refund from the company that revamped your website. This needs. to be made right.

I suggest we all start a calling campaign to worldmark resort local front desks and ask for time share sales appointments. Give them whatever name you want. Call the same desks and complain about the no access issue. Tie up the phones. If the company is not going to have the courtesy to admit to a problem and notify us then guerilla tactics are next before a class action suit. I am reaching out to a local class action attorney tomorrow. I will let you know what happens. We need to become a united voice. Call Wyndham's corporate offices and do it over and over. We need the board to know and to see if they even care. Share names and numbers on this site so we can all call. We need to demand compensation since we pay for a service and are literally locked out with no recourse. We will be heard!

I have been on hold for more than 3 hours. And this is not the first time. Everytime I call to get help with their new website which is a disaster, I am on hold and I finally give up. Today I was on hold for more than 3 hours (I took pictures of my phone on how long I was on hold) and finally got disconnected.

I have been an owner since 1996 and always had good service. Their service has been declining over the last few years, but the last few months have been horrible.

They charge a hefty maintenance dues since I am platinum owner, but I can't for the life of me get into their website or get help on phone to use any of my points.

For new owners - they should think twice before buying any timeshare from Worldmark.

Seema

The world mark website is inoperable. I can sign in but when I try to navigate the website it takes me to a a blank page. I go back and then have to sign in again. This is crazy and unacceptable. I’m also trying to get clarity/explanation on my points. My anniversary is April and I should have received 12000 points yet it says I only have 8900. I used points form Maui but that was back in November. I need to know how my points have been used and why I don’t have a new 12000. The website is useless. Please call me so I can get an explanation. Thank you. Rick Greene #[protected] phone [protected]

I cannot log into the website. When I ask to reset my password it says there was a link sent but there is nothing in my inbox-nothing in my spam folder either. I call but am put on hold for literally hours. I am on hold right now. I haven't been able to log in since they changed to website page. When will this be fixed? When can we get an answer to our phone calls? If I had to call to make a reservation because I cant do a reservation online I wouldn't be able to.

I have been calling everyday for 2 weeks and I am on hold forever. No one answers and I can’t get help on the webpage. I pay to much for maintenance to be treated like this. I have been a member since trendiest and this is the worst customer service I have ever seen from them.

Their Costumer Service help line seems to be a scam. They never answer the phone. I have waited up to and hour before giving up. It's ridiculous.

4/23/22 - I waited 35 minutes before giving up

4/24/22 - I waited 35 minutes before giving up

4/25/22 - I waited 45 minutes before giving up

4/26/22 - I waited for 60 minutes before giving up

For a year my family has been attempting to transfer a property to another owner. We have been tossed around and have started the process three times. Each time, we are told our request is incomplete and more information was requested. We only received one request and sent the information immediately. Throughout this process, I have been paying fees and we have not used our ownership.

Each time I have called, I get the response, "We have everything we need. You just have to wait until the process is completed."

None of this is acceptable. We submitted our request several times. This is unacceptable.

Going out to all my TikTok, Facebook, Twitter and social networking friends. This will continue weekly until Worldmark responds. I don’t expect anything due to poor customer/member service unless they are trying to get you as a new member. Buyer beware!

Worldmark by Wydham steals from its longtime members. Elizabeth & Clay Hawkes had been World mark members for over 20 years until 2022. The Hawkes family could no longer afford rising fees and were offered a limited exit of 35 cents/point. 3 days after the offer, the Hawkes family decided to take the offer and Worldmark responded by sending the incorrect paperwork. The Hawkes family trusted Worldmark and signed the paperwork, which legally exited them from Worldmark without any compensation. According to Maria in Worldmark’s exit department, this is common practice!

Worldmark has stolen $7,000.00 from the Hawkes family at a time in their lives when this money was very badly needed. We will try to make this information available to anyone considering membership or trying to leave Worldmark by Wydham. A legal, but very despicable practice which we hope anyone in the future can avoid. Please call us with any questions and we would be happy to give you details. Contact number [protected] – text or call. Maria in their exit department can be contacted at [protected]. *Buyers and Members beware*

NO answer after waiting on hold for hours and hours. I am now keeping track of unanswered calls and emails that I have tried over the last 3 weeks. This is completely unacceptable; we have been owners 25 years. World Mark website does not allow me to reserve in Honolulu, I have to call the vacation planning center number, which is what I have been doing. NO ANSWER. My next step is to file a complaint with the attorney general and/or go public. I HATE the new website; it is NOT an improvement. If I ever am able to book my unused points, and/or have points restored to me that I have lost, I will be leaving World Mark LOUDLY. Please fulfill your commitment to your owners. I am sick of your recordings while on hold telling me "let's get you on vacation! Just go to our Website, it is that easy!"

Since the new web site was started, I have not been able to access WorldMark. Even trying to reset password does not work, nor does WM sending me an email telling me how to change the password. I have paid many hundreds if not thousands of maintenance fees, but can not get into my site. What a waste of money. Getting someone to answer the phone is impossible also.

I am locked out of my account on the new website since 20 Feb 2022. I have called several different numbers, several times and been on hold for 30-75 minutes before I finally hung up. I have loved WorldMark and Club Esprite before that, but since Wyndham has taken over, customer support has been terrible...

When the new Website activated, I went in and completed registering. I then logged in and perused the site off-n-on over 2 days. Then after 2 days, it told me my ID/PW did not match what they had. So I requested to change PW, which was completed. When I went to use the new one, I got the same message and an email that said only an Administrator can reset my PW. That was over 2 months ago. I have waited on hold for 30-75 minutes on every phone# on the call-answer message. This has been repeated multiple times over that time. I finally got a 'real' person on the Travel site. She said she could do nothing but would transfer me to the proper connection that could help. She told me that a transfer from Travel would be answered more quickly. I proceeded to wait on hold for another hour and again gave up in frustration... VERY frustrating. Can you help me get back onto the Website so that I can use it?

Dave

This an email I sent to Worldmark on Feb 23rd, after trying to get my family in Melbourne Australia a few additional days. I spoke to the reservation clerk at the resort they were staying at, and he confirmed that there were openings available, but that I had to go thru customer service to set it up.

Needless to say, the spineless piece of [censored] company was too [censored] to respond...

My email:

What the [censored] is wrong with WorldMark? Have you shut down the customer service lines completely? 1 hour, and 45 minutes on hold with reservations, and not once did I speak to a real person. Just those lying assed announcements about how great WorldMark is, and that annoying as [censored] chalkboard scratching hold music we have to listen to while being ignored by the awesome WorldMark customer service dept. I've been with worldmark since 2004, when I purchased 8000 credits, and paid $42 a quarter in dues. And now I still have my 8000 credits, but I'm paying over $255 a quarter, and can't get a goddamned real person on the phone. What the [censored] happened to WorldMark? Go on the Owner to Owner web site, and read the all the comments. I could not find a single positive one. And I added to the list. This once was a good company to use for vacation planning. Now it's become a piss poor, have assed [censored] operation that couldn't give two hoots in hell about it's owners. I know I won't hear back from anyone in the management or higher corporate level, cause I don't [censored]ing matter to them.. They've got their money, and they're screwing us out of more every day, and thanking us by providing the worst [censored]ing customer service ever! I will go on every social media, and Timeshare rating site I can find, and just blast the hell out of WorldMark for turning into a piece of [censored] company. Thank you very much!

Please be aware. We have been ideal owners for over 20 years. A life change made it necessary to exit our timeshare. As explained to me by Maria in the certified exit department - it is very common for owners to ask for a limited time exit and get sent the incorrect paperwork the next day.

Worldmark does this, hoping that the owner will not read the fine print and sign away any monies offered in the "limited offer". This has happened to us after 20 years of loyal membership. Worldmark has stolen $7,000 out of our pocket!

We will now make it our mission to dissuade anyone we come in contact with ever doing business with Worldmark - Wydham. Very sad that a company would do this to their long time members.

Your preface to this complaint says not to use the words "scam" "liars". Obviously others have the same problems with this company that I do. A complete avoidance of the truth.

Upon checking in we were told that we would have to pay $25.00 a night to park on the property, even though your website clearly states that parking for one vehicle to each unit is provided. Nothing is said about paying for parking. We have been to this property several times and not been asked to pay for parking.

We were told that handicap spaces were provided across the street. as I have health issues that prevent me from walking long distances. First problem is there are only two or three of these available Otherwise parking on the street is the only other option, which there isn't a great availability of that either.

After finding a parking place on the street my wife complained about it. They did let her park in the garage and said they would cover at least 4 days of our 11 day stay. Nothing was said about an owner update. They said we were going to need help with setting up the new website so we should bring down our computer in the morning so they could help us with that. That was all a charade to get us to attend an owner update. We should have known better because we have been lied to many, many times to get us to attend owner updates. My wife and I are retired and living on a fixed income, we can't afford more credits and getting tired of being pressured to buy more.

I guess many of your members can afford $25.00 a day for parking, and we probably could have when we were working, but we were not prepared and cannot afford it now. Had we known we would have gone elsewhere. We live in an RV and would not even be here if it wasn't that our RV is in the shop being repaired. It is nice that we have this to fall back on in this time of need, but at the same time you need to be more upfront when you make changes that affect your members.

My account has been locked out for the past 2 weeks. I have spent over 6 hours on the phone with different agencies, from financial services to supervisor of customer support. THere is no end in sight to when this issues will be resolved, in the meantime I can not book travel. Each time I'm on hold over an hour for someone to talk to me, only to be told they can't help me. What a disaster this company has become. It used to be wonderful customer service. On our last trip, we showed up to Palm Springs and were told they were over booked, with a tired baby in tow I was told to drive 35 miles to the next resort. Terrible doesn't even describe how they treat their customers.

In January,2022, I logged onto my account at the web site I have always used and read that this web site was shutting down and that it would be necessary to set up a new account on the new site which I did. That but was not successful and now I cannot access my account to book a reservation. I have called numerous times using several different numbers and always ending up on hold for more than 30 minutes after which I hung up. I have not been able to speak with a real person so that the problem of logging onto my account can be resolved. I even made a trip to Seattle on January 28, 2022 to talk with a representative at the WorldMark Camlin in the hope that someone working for WorldMark could help me. That person was in no way helpful.