MailJet
Reviews and Complaints

I configured a mailjet free account for evaluation and testing many months ago and all of a sudden I found out that my test emails were not going through. There were no error messages, just emails missing. There was no error message from mailjet they just blocked my account for no reason (without notifying me). There was no "spam" there were no spam reports, it was only low volume testing and they don't even let the processing software know there are errors. They block an entire account just because they don't like ONE subject line. Just bizarre. AVOID.

Bonjour,

Nous avons mis de l'argent sur le crédit (87 euros) et le compte Mailjet de L'Insatiable devrait être actif! Nous en avons besoin d'urgence pour lancer une campagne. Personne ne répond, que se passe-t-il?

Merci de votre réponse rapide, c'est vraiment urgent!

Nicolas Roméas, gestionnaore du compte de L'Insatiable

2d issue with Mailjet. We were hacked. We are an ONG that gives emotional and spiritual help to people. A hacker had access to our account. We reported immediately and we changed our password however the malicious person succeeded to send some emails and upgrade our account. We have essential plan (50k emails) but the upgrade was for a premium plan 500k emails. €151, 85. Fortunately the premium plan was not used…
Since we report it, Mailjet should have put alarms, controls, suspend the account, but nothing. MailJet let everything happened, they did nothing to stop/avoid the hacking. They have not special procedures for these cases, nothing for security breaches. acted too late. The worst was when we complained. Customer service is being rude. They don't want to refund our money (even knowing that the premium plan was not used).
We lost already one week discussing, 15 days of our essential plan (already paid). Instead of supporting us with a simple, "don't worry", "we ll support you", "we ll help you to get back your reputation", "thanks for helping us improving our security procedures", "we will refund you and offer you the time lost", nothing, they just insist with a disrespectful and unfair deal where they pay 50% and we pay 50%... Can you believe it? When I read it, I really though it was a joke, but then the lady keeps "negotiating" with us. Of course, they already saw and confirmed the hacking. They even confirmed that recently a lot of hacking had been reported to them.
Several tickets were opened but so far nothing: [Request #1992590], [Request #1992590], [Request #1995547].
We are in the middle of high email marketing season, we can not campaign and they don't want to give us our money back.
That is how a Christmas is with Mailjet

This program and service is a nightmare, 1and1 customers have been forced to use this rebranded garbage software. Constantly crashes, too many links and options that often are repeated for the same thing. Unreliable, restrictive and has options that will cause spam. The drag and drop has pop ups that get in the way of your work, the html addd box never works and the library of images must always be re-added instead o once

I opened an account and without even sending an email or message through their service they had terminated my account and when I asked for my refund they had said I have violated terms and therefor no refund. Under strict EU directives, they are required to give a refund in the event of a closed account or if they do not wish for me to be a customer.

It is best to go to at least 30 review sites and make a formal review about this bad service as these people must be stopped.

Ticket #624019

Mailjet closed my account without notice and for unclear reason (see screenshot attached showing terminated account). I have decided not to include screenshot of my conversation with their support team in this review as I don't want to send more people to the job center.. but I can send you the conversation in a PM if you wish. Just contact me. To summarize the support team is totally unprofessional. They did not give me clear reason for terminating my account and they are not answering to me any more.

Mailjet now refuse to refund my credit card while they have not delivered any service to me. This company is a total waste of time and money. If you want to be smart, just skip Mailjet from your wish list and look elsewhere. Do Mailjet's Directors know how bad their client support team treat their customers?

Louis B.

They terminated our account that never used, and didn't refund the amount we paid.

They have a non-refund policy without any legal background (without a backing French and/or EU directives/codes) and poorly trained customer service guys think that to they can do that with only writing down to their terms of services part.

I think customer service guys are from oppressively governed countries that they have some difficulty to understand the issue.

It was a little obvious even they don't have any phone number! who knows who they are!

Extremely dissatisfied, I feel cheated.

I started working with Mailjet (www.mailjet.com) two weeks ago. After signing up with Mailjet my account was immediately frozen which is completely understandable due to the number ofpeople who must abuse their service. After resolving this in what can only be considered an extremely slow manner I continued to use Mailjet to send over 15, 000 emails with a spam score of around 0.18%. Pretty Low.

Firstly, the tools they offer are great. However they are similar to the competition such as MAILUP, JANGO, SMTP.com and SendGrid. Out of all four Mailjet is the only one that does not have online support, telephone support or an address on their website where they can be contacted with ease. Not great! The only way to contact them is via a support ticket which they answer at their discretion.

After a small mail out last week and putting all of our marketing efforts into Mailjet our account was frozen. We were told there was a complaint against us. We responded to all of the questions asked including proof of opt in, places on our website where this is possible. We were then ignored. After many emails from my side I received a response advising the email address who had complained. This was not an email on our list or any of our lists. Infact it was a competing company.

We advised Mailjet of this. They have ignored us now for over a week outside of a couple of responses requesting information already given.

I am not sure if Mailjet is a SCAM but currently they have blocked us for no reason and have taken our money. I have waited patiently for over a week for this to be resolved but can see that they just want to ignore customers and hide behind their lack of contact. I found on the internet a phone number for them but it surprisingly goes straight to voice mail. They did not call back.

My advice is do not use Mailjet. SMTP.com is more expensive but they have a sensible response to complaints and you can contact them now by going online to their live support. Mailjet will only respond to you when you are in the sales stage after that forget about it.

Extremely dissatisfied.