XCover.com & RentalCover.com review: Insurance for a comedy show

I purchased event coverage from XCover.com for a show I couldn’t attend due to a COVID diagnosis. Despite providing proof, including metadata of test results from the day of the event, XCover.com has refused to honor the refund, demanding additional documentation like a medical certificate that wasn’t originally specified. I escalated the issue to the Better Business Bureau, but they accepted XCover’s response without further action. I want to warn others about XCover’s lack of support and transparency in honoring their policies. Avoid purchasing from XCover if you expect reliable coverage. For the record, I've been battling this for months now out of principle, they're putting up a fight because they don't want to cough up a mere $70.