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Purchased a flight with Booking.com. At the time that I made that purchase I was offered trip insurance (which I purchased). Just prior to the date of my departure, my mother fell and broke her hip & femur and I was unable to go on my trip. When I went to file my claim, I was forwarded to Xcover.com, who apparently is the partner company of Booking.com for their insurance claims.
Well, Xcover.com website is not user friendly, and the more that you deal with them, the more likely that they will not assist you.
I strongly suggest that travelers avoid Xcover.com, and since Booking.com uses Xcover.com, suggest that travelers avoid Booking.com as well.
Claimed loss: $218.60 (of which only $82 is refundable)
Desired outcome: I would like my $82 credit back to my credit card.
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Both companies suffer from XCover.com’salmost insentient service and from the fact that Booking.com decided to collaborate with them. XCover is refusing to settle your claim – get the matter to their support team, providing all correspondences and follow it up. If they move after that it can even be quicker. If it works in that way this is great. If not contact your credit card company, dispute the charge against the insurance and ask for a credit. Next time, buy your travel insurance from a better company – it is simply not worth the headache.