XCover.com & RentalCover.com review: The company refusing to pay for my fly

I went on a trip to Poland and bought insurance before leaving. My stay abroad was supposed to last 40 days but due to an accident with my partner with whom I have lived for 20 years I was forced to return immediately after 12 days. I contacted the insurance company where I bought my insurance and a refund for the return ticket. I presented all the documents that were requested from me. Proof of my partner's hospital stay, change of the return date of my ticket, proof and the amount I paid using my credit card as well as proof of joint residence in the form of correspondence sent to the joint address. They used different reasons all the time in the form of the same proofs just to avoid a refund. I had to send the same documents several times and as a result they refused to refund my money claiming that I did not have legal documents confirming my relationship with my partner. I stated from the very beginning that this is my partner with whom we live together and due to his accident and stay in hospital I had to shorten my stay immediately. Since I informed about this from the very beginning, why was I asked to provide the circumstances of my return and provide all documents, in order to use the excuse that this is my partner but without status. I ask for intervention in my case so that the insurance not only collects money but also is actually obliged to return the money when necessary.
Izabella Gearhart,ph# [protected]
email: [protected]@yahoo.com

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