Yard Works review: Poor customer service 66

I've been unfortunate enough to have purchased/been gifted yardworks products, in the past NEVER AGAIN! The lawn sweeper is complete garbage, with plastic gears and tires that strip and break off. The round nose shovel is a flimsy piece of garbage that will either sprain your wrist or roll your ankle when stepping into it while digging. The metal lawn rake with a wood handle snapped in two with minimal force applies to it! The pruning shears either jam up, or simply spread apart during the shearing action! DO NOT BUY YARDWORKS! ...and don't be the A-hole to gift that garbage to anyone!

Approximately March /April 1914 I bought a Yardworks electric chainsaw. I've had Remington, and Poulan before, but this had a 2 year warranty. BIG MISTAKE. As someone else mentions, Canadian Tire does not carry parts for Yardworks products. Unfortunately, this includes chains, even though they gave me the Canadian Tire parts # 545703. This was through the [protected] number, which incidentally on the box, and the saw, and it came with a tag not to go to Canadian Tire for warranty, to call the company .
Went to a store last night and the girl was very helpful, did a computer search in store, had main office check other stores, none of them carry this part #. And even though there is an Oregon Bar on the saw, non of the Oregon chains list Yardworks. Surprise .surprise. I can order a chin for $30. some dollars, but at TSC you can buy 2 chains for other saws at that price. The real bummer is this chain is longer than any other 16" chain. So now I have a very heavy oily paperweight.. Off to put a review on Canadian Tire website, maybe I can save someone else the agony. Suggest you all do the same!
By the way, first time I called store were I bought it, girl was amazed I needed a new chain "already". Guess their original purpose was to be a paperweight!

I have a lifetime yardworks bypass pruner that I have the original bill for and last week my husband took it along with my broken pruner to Canadian Tire and they gave him a replacement but mentioned that it would be the last one and that we will have to contact yardworks in the future. As I have read above...a easy way to say go away as the company doesn't exist on it own. I have more fuel for the fire for when I break my next pruner.

I purchased a yardworks all metal hose reel which costs 159.00. I used it for one year and a piece blew off of it and I phoned Yardworks and they said it is only guaranteed for one year and the box says 4 years. I asked if I could order the new part and she said they do not have replacement parts. Therefore I am finished with Yardworks products, will not be buying them anymore as they are very poor quality.

Well after reading these nice comments i am about to join all of you, only my story is even crazier, i bought a yardworks / yard not work! 20 V lawn trimmer got for my own fathers day gift used it maybe 10 times, battery died and recharged it, would not work went CT and they said no bill no help. Okay then i tried getting fixed well found out it will cost in the neighborhood of $100.00 the unit cost is $119.00 on sale, forget that never will i buy a toy from Canadian Trash don't get my car fixed there why in gods name did i buy this junk when i was hoping to be green thoughtful, turns out buy a STIHL there reliable gas loving and why not be a jerk to avoid green thoughts. Buy Stihl great products, knowledge and expertise was aaailable

In May of 2014 we purchased a Yardworks gas lawn mower, Model 0601642, from a Canadian Tire store in the Montreal region. Well by the end of the season last summer some parts, including the blade needed to be replaced. My husband has spent hours trying to get through to someone... we've tried both the 1-866, as well as the 1-877 numbers, but no one answers... a machine that says press 1 for this, press 2 for that, but when you press the numbers... absolutely nothing! This is beyond wrong... I don't understand how Consumer Protection have allowed them to get away with this for so long. That's my next letter, as well as a letter to Canadian Tire head office and returning their credit card!

Yardworks lawn mower is a very good basic product, get's the job done at a very reasonable price.

I have a 14" push lawn mower that is in its 3rd year. I have small lawns front and back and this mower has been more than satisfactory for my needs. The issue is that recently one of the plastic brackets that hold the roller for height adjustment has broken. I phoned Yardworks with the model number and part description to order a replacement. While the CSR was quite pleasant and did not keep me waiting on the line very long, he was unable to help with my request. Apparently if this bracket had broken within the "2 year replacement period" they would have provided a whole new replacement mower and not just replaced the broken part. It makes no sense to me that a part that costs less than a buck (I assume) renders a $100.00 mower useless, or virtually so.

I have a Yardworks 20V 10" chainsaw and 20V hedgetrimmer. I have a second saw and a second hedgetrimmer, different color, but labelled Greenworks. These tools, especially the chainsaw, were sold under several other names/colors also. Yes, they are cheap and certainly not robust. However, treated with care they can do a huge amount of work. But eventually they will need to be repaired. I have four of the 6Ah batteries. The oldest is about 5 years old now, and definitely has lost capacity, probably 50%. Still usable, especially in the hedgetrimmers. The keys to delaying their failure are to not punish them by draining severely, and don't leave them on the charger after they're charged. I've had to do a few repairs that probably are beyond most people's diy skills: obtained and replaced blade set on one of the hedgetrimmers, reinforced the handles on both hedgetrimmers, replaced the motor on one chainsaw (got gummed up with oil), replaceed big gear wheel assembly on same chainsaw, fiberglass reinforcement inside two areas of the of the case for one chainsaw, and modified the bar cover plate to prevent bar from moving and breaking the case. BUT, I have used these chainsaws for thousands of trees, up to 10", for 5 years. 90% of the use was on one of the chainsaws, probably 100 hours. The hedgetrimmers have been used a lot also. Enough to wear out the blades on one. For parts, try contacting https://www.dixiesales.com/, http://www.ordertree.com/greenworks/, http://www.m-and-d.com/

Je vien de contacter Yardworks pour une piece de remplacement pour ma déchaumeuse et tout a été parfait et en francais.

i bought a self propeled yardworks lawnmower 3 years ago, at the end of summer 2014, used it 3 times, in the spring of 2015 started the lawnmower used it 2 times and after it did not want to start again . Brought it to canadian tire and they did not want to honor the garanti of the machine so i took it back and went to another repairs chop, brought it back home used it 3 times and it still does not want to work, i am very mad because a lawnmower cost alot of momey and i expected for it to work proprely and sinch i have it it's been only trouble over trouble...what are the resources for someone who spends 400.00 and a self propeled lawnmower that is worth absolutely nothing

m.briseboi@videotron.ca

YardWorks This is a massive fraud upon the buying public DO NOT BUY ANYTHING YARDWORKS GARBAGE CANNOT BUY PARTS I HAVE SPENT A WEEK TRYING TO PURCHASE A CONTROL CABLE, I HAVE SPENT A WEEK TRYING TO LOCATE A PART HAVE EVEN CALLED YARDWORKS AND WAS TOLD TO GO TO CANADIAN TIRE ANOTHER INBRED USLESS ### COMPANY TO TRY TO DEAL WITH I HAVE DEALTH WITH ABSOLUTE STUPIDITY BUT THIS IS OFF THE ###ING SCALE. HOW ### IS A COMPANY WHO MANUFACTURES A PRODUCT WITH A MODEL NUMBER SERIAL NUMBER AND A PART NUMBER AND YOU STILL CANT EVEN GET A PART BECAUSE THEY HAVE CONVERTED ALL THEIR NUMBERS TO CANADIAN TIRE NUMBERS AND TO TOP IT ALL OFF THE ### AT CANADIAN TIRE DO NOT KNOW ANYTHING ABOUT IT THE ### ### AT YARDWORKS AND CANADIAN TIRE HAVE THEIR HEADS STUFFED UP THEIR ### GET STUPIDER EVERY DAY EVEN THE ### LB-TURD TURD-EAU GOVERNMENT ARE BOTH OPERATING ON THE SAME LEVEL POSTINGS WILL BE VIEWED ON THE NET THIS NEEDS TO BE EXPOSED

Called the customer service number for Yard works about my cordless grass trimmer, I have already bought a second battery and the customer service lady was not helpful at all and rude. After being on hold for 30 minutes they basically told me to go buy yet another battery and or charger. I will never ever buy any Yard works products again and would not recommend to anyone. the customer service people and their products are sub par

I got a yard works wheelbarrow for fathers day no receipt as my son lives out of town put 150 pounds in it went thirty feet hit a bump and the handle broke off and went back to Canadian tire and they said they had no replacement handles and they would not honour it without a receipt as it was bought out of province and was told I would have to find the handles off of the internet what a joke.

Yard Works (Richmond, VA) is the absolute worst company have ever encountered. Over the years, I have spent thousands of dollars on their products. I will never use their products again. Too many other options. I believe they will be going "out of business" soon. I will do all I can to ensure federal civil service personnel know Yard Works for what they are with regard to customer service - zero!

have ayard work edge trimmer, battery doesn't charge talked to looked at Canadian tire web site so the battery phoned all stores they said they don't have it, and another store said we don't carry it, shame on candida tire.
tried find what is yardworks compnay's web site no existence at all shame on you jimmy glass ford

Yard works as a company is beyond horrible! They sell garbage tools and lawn equipment that they know will never hold up so they attach a lifetime warranty label to the packaging knowing full well there will be no warranty given. Bought a pair of telescopic hedge shears for my husband, after using them for literally six snips they will not close all the way! Looking at them it doesn’t make sense why they aren’t closing. I looked for a number to call here in Ohio and they don’t give a contact number or even a legit website. It sends me directly to a store in Canada! How are they supposed to help me? Oh right..they won’t! Taking this piece of trash back to Menards and I Will Be Getting My Money Back! Not without informing them what junk Yardworks is!

This company does not just need a bad review. The issue is much worse than this. Can you imagine a lawn lower under warranty and it stops working after just one time usage. The service by Canadian tire is just ridiculously miserable. It is a real shame that this company is called Canadian. It is a shame for all of us Canadians. I am being completely robbed off by these people. The machine does not work, they tell me there was not a drop of oil though there were. You pay $30 in order to take your machine back though under warranty. Next time after using the machine once, it does not work, they tell me because too much oil! and pay $30 to take the machine back, though it is under warranty. Use it only one time again, and the machine does not work bring it to them they told me it is because bad gas! though the gas was fresh from the station and pay $30 to get your machine back. These people are robbers and it is a real shame that the company is called Canadian by all means. My worst of the worst experience I had to get into in this country

Found this post as I was typing the following into Hellopeter.com. Yes the Invisible scam company, Yardworks. The even larger scam company for selling fake warranty products - Canadian Tire!

MY STORY:

These products are sold mostly by Canadian Tire but probably elsewhere too. I purchased a Yardworks 160cc gas lawn mower last year August (2019) from Canadian Tire in British Columbia, Canada where I live. The lawnmower comes with a 3 year warranty which Canadian Tire won't honor if the date you're returning the item is more than 7 days. So the lawn mower worked well for the first couple months but I had an issue getting it to start this year. I was told by my local Can Tire (where I bought it) that its not their problem and I must take it up with Yardworks. Yardworks claims that the motor is a Honda motor and Honda will repair the motor as the machine does not start. Husquavana are a local Honda agent who refuse to honor this work or warranty. Honda themselves have told me numerous times they will not repair a machine purchased from another store, that has another manufacturers warranty.

I have called Yardworks customer service so many times to ask how to get this fixed and resolved. Each time its a different story with empty promise. I to this day, cannot get this lawn mower fixed under warranty, therefore I was sold a product with a warranty which no one will honor, including the manufacturer.

I've been given the run around for months now and actually purchased another lawn mower. I have a case number with Yardworks and they have not contacted me in a couple months. The last call I got was someone who said they promise they will assist me and when I explained the run around I've had, never called back again. To this day, never heard a thing. Disgusting service from Yardworks and Canadian Tire for selling product which lies to consumers about warranty and after sale service.

Never ever buy Yardworks. Go to Home Depot for customer service. I only buy at CT when I have too. Mostly plants. CT makes such a fuss about returns that I no longer buy anything there. They do not stand behind their products. I bought a Weed Wacker and the charger broke so I stupidly bought another one as the replacement battery was almost the same price as a whole new weed wackier. Now the second battery charger no longer works. Now I have two perfectly good Weed Wackers that I cannot charge. I can no loner find out where to get one as they have changed the model plus I'm sick of throwing my money away on YARDWORKS.

I purchased Yardworks enviro safe I’ve melting salt and it ruined my brand new concrete stairs and finish on my driveway. Both the stairs and driveway were sealed with brock white sealant as well and it still pitted up my stairs as well ruin the colour finish of my driveway! This is unacceptable and you wouldn’t think a product out there would do such a thing considering it’s enviro safe as well!

I purchased Yardworks enviro safe I’ve melting salt and it ruined my brand new concrete stairs and finish on my driveway. Both the stairs and driveway were sealed with brock white sealant as well and it still pitted up my stairs as well ruin the colour finish of my driveway! This is unacceptable and you wouldn’t think a product out there would do such a thing considering it’s enviro safe as well!