Yodle
Reviews and Complaints

My name is Radley Moss and I am the Director of Corporate Communications at Yodle. Chicago Law Office - would you be open to contacting me to discuss this matter further? You can reach me at rmoss@yodle.com or [protected]. I'm disappointed to hear about your experience with Yodle. I want to get a better understanding of everything that happened to make sure that we are rectifying the issues. Thanks and hope to hear from you soon.

John Benjamin. He did not identify the company he is calling from. Asked for an attorney by his first name, claiming he is following up on previous conversation. No previous conversation has EVER happened, as his calls have never been accepted, and he has been told that we are not interested in his services. Said he has some custody matters that he can direct here to this attorney. His call was returned this morning and he was, yet again, given explicit instructions to immediately remove this phone number from his call list, and was told that he is not to call our office again. This has also been documented. Should he choose to call here again, we will notify the BBB, States Attorney, and FCC Telecommunications Consumers Division.

I received the same phone from Mr. John Benjamin from phone number [protected], called asking to speak to an attorney here by his first name. I asked him what this was in reference to and he asked if I was an attorney. I said no, so he said he couldnt tell me details of the importance of the subject matter. I told him to leave me his information. He was very rude and was rushing me to speak to the attorney. DO NOT FALL FOR HIS TACTICS! he makes it sound like he knows what he's talking about. A real phone call from court would have told me what the phone call was about. Avoid them at all costs!

I also had a problem with them paid two months up front to get the "discount" rate of 145 month. The sales guy told me I would really get the phone ringing and should have a few customers before the renewal time at 60 days. They used a simple template website put up some info stating services that I don't give. I asked them to take that off they were very slow to do anything like that and for some reason didn't want to promote the primary services we offer. In the about me section they pasted a testimonial letter one of my customers sent me, I though that would go in a testimonial area. Well at 60 days I didn't get any customers and they re-billed me I called and questioned this thinking I shouldn't be billed again yet. The guy I spoke with said I was ranking for some keywords though it was the full website name and a few random keywords. I told him it's not working and I can't continue to pay for something that generates no return, He said he understands and would get them to do some things to get it ranking better. I still didn't get any calls. They tried to bill yet again, I told them I can't pay until they get me a result. They told me I have to give 30 days before I can quit the service and apparently the previous month telling the guy I won't continue to pay wasn't good enough. I said I can't do it, the girl offered to give me this mo. free but then bill me at the end. I said no thanks I have to get a result and then I can pay. She was pretty nice about it, but did mention something about possible collections, and I mentioned getting legal involved if I needed to. The whole 3 months I received a total 4 calls from the number the gave me 2 were some weird thing from ATT, 1 was a guy trying to sell me something, the other was someone asking for a service we don't provide. I don't know this is really a scam but I think it the salesmen over sold it and suggest things that aren't really true. Maybe it works for some people, but it didn't work for me.

Totally agree...SCAM artists...thieves! If you notice...they bill your account for 2 months service the same day you sign up...in our case $145.00 X 2 and that should have set off an alarm... They fool around and delay any way they can; ask for the same information over and over again. That we had all ready sent...and Natalie Lerner was our service manager. Never could reach her...she would never make the changes and when she did...she couldn't spell correctly. I complained and complained to her but she insisted she wasn't doing anything wrong.

They dinged the bank account again and still no service. We had to delete the card and get a new one to keep them from getting more money. Our bank called them and asked for them to refund us our money...as we had a paper trail of emails, but the guy said, 'NO." Told her that they had to be notified 30 days in advance if you wanted to discontinue. Really? I don't think so!
Don't even bother with these thieves. Unless you have money to lose. Will take a loss on income tax for services not rendered in advertising. Good Luck out there...and if you can think of anything else...please post. I am going to file a complaint with the Better Business Bureau in their town in Texas. So should everyone on here...

I agree wholeheartedly! I have been able to produce better results on my own than Outrank.com, who is supposed to be a professional internet marketing company. Don't waste your time or your money on them. They will produce a crappy little, unprofessional looking website with a totally different telephone number on it than the one you use for your business. When I asked them to send me the stats on the number of hits I've gotten on their website, they told me that the way the rank the site is by how many phone calls they've received through the site. I said "Okay, how many phone calls have we had on the site?" You could hear her hesitate and almost groan on the other end of the phone. She said "well, unfortunately, it appears that we've only had 1." My response was - yeah, that was me calling the site to see how it functions. DON'T WASTE YOUR MONEY ON THESE OUTRANK.COM A-HOLES! You'd be better off flushing the money down the toilet -at least you would have no illusions about what you are getting for your money!

out rank is a rip! They lie they steal your money and they refuse to quit billing your credit card even if they say they will . what kind of company does that ? It is pissing me off so bad you can't even imagine. I am heading to my bank right now to stop the with draws on my account and heading straight over to the court to file suit ! This is an outrage! try calling the number and you get nothing. I should have researched them better but they made so many promises in December and now after six months of so called service and almost one thousand dollars out of my account . I have had less than ten calls total and most from the same person! pay per click would have been much cheaper! My advise is" run "when you are approached by them ! I wish I new how to post this on a main page so I could warn others so they don't get scammed!
Lyndon

Hi Renee,
Thank you for your comments. We're glad that you brought the issue to our attention so that we were able to correct the problem and move forward. Our number one goal is to make sure our customers are satisfied and that we provide quality online marketing solutions for your business. Thank you for the opportunity.
Please feel free to contact us at any time.
Happy you're happy,
The Team at Outrank

To Renee111 - Call your credit card company right now! They will TAKE the money back from outrank.com and give it back to you, crediting your charge card. Tell them the item you bought was not as described and you want your money back. I have instructed my client to do the same. If enough people do this, their merchant account will be shut down due to high level of charge backs and complaints against them, not to mention the multiple charge back fees they will have to pay to their bank and pay processor. Then make an internet fraud complaint to the FBI.
http://www.fbi.gov/scams-safety/fraud/internet_fraud/internet_fraud
Give them the link to this complaint board as PROOF against outrank.com.
Several ways to skin this cat. SHUT THEM DOWN NOW!

I own a junk removal service in arkansas and yodle ads have people calling for motors bbumpers etc... There listing us as a salvage yard / junk yard it's deeper than just the ads it's with bing yahoo and other directories

Hi – Thanks for posting this review. My name is Kara and I work for Yodle. We take the experience of all our customers very seriously and appreciate getting feedback so we can improve as a company. I wanted to address some of the things you mentioned in your comment and see if we can connect to work this out.

Since I don’t know your name, the name of your company, whether you are a current client, or which product(s) of ours you used, I can’t speak to the specifics of your account; however, there are a few general things I can address. Yodle offers both paid search marketing, with Yodle Sponsored, and search engine optimization, with Yodle Organic. Yodle Sponsored concentrates on delivering clients immediate leads and ROI, whereas Yodle Organic concentrates on optimizing clients’ sites for organic traffic. Depending on which product you used, Yodle would have employed different advertising techniques, although with both products it is our goal to get you good calls. That said, we do rely, in part, on feedback and ratings from our customers, through the Yodle live platform, to optimize calls and email inquiries for maximum quality.

One can definitely do online advertising through Google on their own, and doing so is a viable option for many business owners. Still, the reason so many small businesses work with a company like Yodle is that we are experts in online advertising and we handle the often time consuming process of managing online campaigns, enabling small business owners – from dental offices to law offices to junk removal businesses - to focus on the operations of their business – not on online advertising.

Like I said above, I’d be happy to speak with you about this and any other issues you may have had with our services. You can call me or email me to discuss. My phone number is [protected] or email ksilvermanyodlecom

Based solely on the grammatical errors found within your complaint, I can't imagine that your junk removal business was "thriving" before Yodle came into the picture. Hindsight is 20-20, and any advertising investment carries a risk of not producing revenue. I'm sure the Yodle Sales team didn't tell you they were guaranteeing you any amount of revenue, right?

Perhaps you should research your business investments more deeply in the future. If you could have done their service on your own (as you claim), why did you shell out the money to them in the first place?

Outrank.com or localoutrank is a scam. If they can guarantee that you will show up on the first page of Google and Bing, they why don't they show up on the first page of Google and Bing? One would think that they would take the opportunity to demonstrate what they are selling. Why does Outrank.com have a duplicate site such as localoutrank? I am tired of these online scam artists. It cost my companies $thousands$ of dollars until I got wise and became educated. They won't stop calling you; however, make them put everything in writing and what keywords they will be utilizing to put you on the first page of Google and/Bing, etc. Get in writing a projection of calls and clicks that they expect you to receive. Don't buy the hype of how Google or Bing will only let them represent three companies in your trade, i.e. three landscape companies in the Baltimore area. There are thousands of landscape companies in the Baltimore area and Google is only going to let them promote three. Unless Dan Google calls you himself I would look for a reputable company, not one where you can't walk into there office. I was just ripped off on a web-design company, that was based out of Brazil, that I over-paid for incomplete design and hosting and who made claims of a similar advertising campaign that these hacks are utilizing. My new designer has an office less than two miles from my business, which means that I won't waste a lot of fuel when I run my diesel truck through the front of his office window. LOL. I would recommend putting all of your account payables on a fraud protected credit card, so that you can stop and dispute payment. Let the Credit Card Attorney's work for you, for that's why they make the big bucks. Good Luck. Don't let your small business get preyed upon. Below is the name of that Walt Disney Puppet who lost his cricket friend...hopefully he'll let his conscience be his guide and stop calling us and hopefully won't be calling you.

Michael Iwabuchi
Senior Advertising Consultant
www.localoutrank.com
[protected] x 6475
[protected] ofc.
[protected] mbl.
MIwabuchi@Outrank.com

I apologize that you have not had a positive experience with Outrank.com. We run about a 95% success rate on getting our clients into the position they desire. At times, the proper expectations are lost in translation and we would like the opportunity to make things right with you. We invite you to contact us directly if you would like. You may get in touch with David Lyon at dlyon@outrank.com or 877.332.4321 ext. 3040. Thank you.

Outrank (profitfuel) is now stealing your Google identity by superimposing their own phone number for your site and then asking for your PIN provided by Google Places postcard. Your phone and mailing address are a business' only verifiable methods of confirmation and Outrank finally figured out how to loop around it. Outrank is a scam that preys on small businesses as large businesses have web teams, IT teams and/or legal teams that can see through the ###

In an effort to resolve any issues or misundertandings, we invite anyone who would like to get in touch with us directly by contacting David Lyon at dlyon@outrank.com or 877.332.4321 ext. 3040. Thank you.

It is regrettable that you have not had as positive of an experience as most of our clients are having. We strive to provide the level of service each client expects. When we learn of these unfortunate situations we certainly heed the comments in effort to move our service level to a higher standard. We continue to improve on communicating the proper expectations to each client doing more each time to educate them on the risk and rewards of marketing their business online in the search engines. Many times the proper expectations are lost in translation and as a result, we encounter situations such as the ones you all speak of. Rather than trying to pick apart each response in attempt to defend ourselves, I would rather put out an invitation to any who is experiencing difficulties or has concerns with our service to contact me personally. I will objectively evaluate your situation in effort to reach an amicable resolution that is satisfactory. I would like to insert that our parent company is ProfitFuel, Outrank.com is our propietary SEO service. I would also like to mention we honor our “Work for Free Guarantee.” Outrank.com guarantees to have your business ranked on the 1st page of the search results for either Google, Yahoo, or MSN/Bing within the first 60 days. If we fail to deliver, we will work for free until you do.

Again, if you are having a problem with the Outrank.com service, please contact me immediately for assistance.

Thank you for the opportunity,

I wish I found this website before I wasted $435.00 dollars.
I told my sales person that I would not be needing their services, and I still got charged.
I never got up and running. To all those in business "Do not waste your hard earned money with Outrank !"

They have many names the primary being Profit Fuel
Check out this -

http://www.bbb.org/central-texas/business-reviews/business-and-trade-organizations/profit-fuel-in-austin-tx-90022807

Of course you dumb ### should know that by responding to a complaint on the complaint board itself only gives traction to the complaint making your company's rating in the SEs themselves go lower. Sure you do...

In an effort to resolve any issues or misunderstandings, we invite anyone who would like to get in touch with us directly by contacting David Lyon at dlyon@outrank.com or 877.332.4321 ext. 3040. Thank you.

If you would like to contact us directly, please get in touch with David Lyon at dlyon@outrank.com.

It is regrettable that you have not had as positive of an experience as most of our clients are having. We continue to improve on communicating the proper expectations to each client to educate them on the risk and rewards of marketing their business online in the search engines. Many times the proper expectations are lost in translation and as a result, we encounter situations such as the ones you speak of. Anyone who is experiencing difficulties or has concerns with our service, please contact me directly. I will objectively evaluate your situation in effort to reach an amicable resolution that is satisfactory. I would like to insert that we honor our “Work for Free Guarantee.” Outrank.com guarantees to have your business ranked on the 1st page of the search results for either Google, Yahoo, or MSN/Bing within the first 60 days. If we fail to deliver, we will work for free until you do.

Again, if you are having a problem with the Outrank.com service, please contact me immediately for assistance.

Thank you for the opportunity.

Hi pressure sales. All types of angles attempted. Was told it would be 5 to 10 minutes, ended up going well over an hour. Tried to get off the phone with them. Should have hung up. After an hour and 20 minutes finally did. Kept telling him was not going to pay anything, needed to finish the call, etc. etc., and he said he understood and would let me go but kept on talking. I felt abused afterwords and stupid for staying on the line trying to be polite. Will never use them.

Yep same thing I had it in writing average click fee of $4.50 they were chargeing me 2- 3 even 4 times as much, My money was gone in two weeks and they wanted moore I said hell no!
Told them to Cancel the contract they tried to keep me too it but I unauthorized them from charging my card and thank god I had the click fee in writing They did not have a leg to stand on Besides they knew what they were doing they surely were not going to expose themselves in a legal battle over a few thousands bucks STAY AWAY!

i got ripped off too.

1000 plus dollars and not one actual lead.

con artists.

I too was scammed by Yodle. I was given the whole spiel on their advertisement and it sounded great. I normally do a google search on companies for scams, but they did not want me to get off the phone and said this was a one time offer. I gave an initial authorized payment of $74 to build my web site and they would contact me when it was done so I can proof read it. Three weeks later not a word from them but I found they charged my account $1, 500.00 more! Called them several times and the person I needed to talk to was not available. I did not authorize this amount. I had to call my bank and dispute it and close my account. They need to be taken down.