Zapals
Reviews and Complaints

Item is not arrived yet and the customer service is of no use. Better shut this damn website, payment has been deducted so fast and the item's not yet here.
No response no contact no reply. Very disappointed and would definitely not recommend to anyone. Have been waiting for this product so long and kept on postponing the work I have to do with that.

Ordered a product from zapals web site on 4th February 2018 received confirmation email with o/no [protected] that payment had been received and a tracking no.would follow when the item was despatched have not received any corespondents from them I have tried to contact customer services by email and by live chat getting no responses would some contact me ASAP.

I ordered 5 orders and they are more than 2 months ago and they haven't arrived yet. Some items arrived. I emailed zapals about these and after 4 days they still haven't replied to me yet. No product, no reply, nothing. Very disappointed with this company. Will probably use aliexpress again. At least they have a rating system and we can dispute transactions. This one we can't.

Another 1 star added and hope people stay away from this company and give it a bad name it deserves.

A customer pays for an item and gets no response and no product should be punished for their actions. Unfortunately there is no international ombudsman to adjudicate this matter.

1 star is the the least I could do to warn others. Heed this warning.

Ps: I did receive some products from this site. Most of it actually but when a few items don't arrive and there is no response then it is not a pleasant way to do business with.

Take your business to ebay or aliexpress.

Tip for consumers: don't use this site

I placed my order on 29th January 2018 and it is now 12th February - delivery was stated as 5-8 days but it has now been 13 days and still nothing has arrived. I first tried to contact Zapals to find out where my item was on day 9 and heard nothing back - I've tried contacting twice more since then and have not had any response. I now don't want the item because it was a gift for Valentine's and I am having to order another one from a more reputable store so that I can get it in time. Very concerned that I won't get my money back after seeing such shocking reviews.. don't know how they get away with this.

1. Ordered from Zapals on 15 Jan 2018. Payment by PayPal (Shipment #[protected] for Order #[protected]).

2. Received item on 29 Jan 2018 and item did not work.

3. Sent email to Zapals Customer Service outlining problem on 31 Jan 2018. Email content as follows:

Dear Sir, Ma'am, I received a MINIX NEO U9-H Amlogic S912-H Android 6.0.1 Streaming TV Box 2G+16G with Plug Type AU on Mon 29 Jan 18. Reference my Shipment #[protected] for Order #[protected].

The TV box does not boot completely and hangs saying no signal input. I have spent two days on the Minix user forum page but to no avail. I understand that these things happen but I am extremely disappointed as I have spent a considerable amount of money on this item and it doesn't work. Please send me another TV box that works or a full refund, including postage. I look forward to further correspondence from you.

4. Response from Zapals on 31 Jan 2018 as follows:

Hello,
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Subject: MINIX NEO U9-H Amlogic S912-H Android 6.0.1 Streaming TV Box 2G+16G with Plug Type AU Not Working

With best regards,
Customer Service General
Ticket ID: SEL-20553

5. Sent another email to Zapals Customer Service on 05 Feb 2018 as I had heard nothing. Email content as follows:

Ok, it's been six days since I sent an email to tell you my TV box doesn't work since I received it. I have had no reply, just an automated message to tell me someone will be in touch? If I don't hear from you soon, I will go on your review forum page and let people know what slack customer service you have.

6. Response from Zapals Customer Service on 05 Feb 2018 as follows:

Hello,
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.
Ticket ID: DGD-14695

Subject: Ticket ID: SEL-20553 Re: MINIX NEO U9-H Amlogic S912-H Android 6.0.1 Streaming TV Box 2G+16G with Plug Type AU Not Working

With best regards,
Customer Service General

7. Had another response from Zapals Customer Service on 07 Feb 2018 as follows:

Dear Customer,

In current peak season of shopping, we may respond late, sorry for any inconvenience caused and thanks for your understanding. We'll try our best to improve situation.

Please be 100% sure your package will be processed and shipped if you placed any order, otherwise we'll issue refund/partial refund for any issue

Couriers may have delay in handling shipment in busy season and needs a bit more time to update tracking on its website (usually not too long), your patience will be much appreciated

Wish you have a good day

Best Regards
Zapals.com
Ticket status has been changed to Waiting for customer

With best regards,
Customer Service General

8. Sent another email to Zapals Customer Service on 07 Feb 2018. Email content as follows:

This is the third email I am sending to your poor customer service. The TV box I purchased does not work. You haven't told me in your replies that you are replacing the TV box (preferred option) or refunding my money including postage. Just send me another TV box and give me the shipment details so I can track it. Getting very irate with your lack of customer service.

9. To date (09 Feb 2018) I have heard nothing further. I request a full refund including postage from Zapals.

Hi,
I made a purchase to zapals in early December 2017 for Christmas presents, the items were not dispatched for almost 3 weeks after order was made, resulting in items not being received in time for Christmas and when they did arrive they were not the brand that was advertised that I had purchased. I have lodged a complaint with the customer service and received an automated response 5.01.18 I then sent another email 15.01.18 as had not had any further communication from them. I have still not heard from them apart from the automated email to say they had received my initial complaint.
I hope to hear from some one to resolve this issue soon.
Ticket ID: SOV-02356
Proof of purchase can and pictures of packaging can be provoded

With thanks
Lisa Costello

Hi Team.

It been more than 7 Day. I dont see the product is delivered nor their, It is updated in the AUS Post system. No information is avaiable. I am travelling to India for Vacation. Will come back after 9 Week,

I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...
I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...

It has been over a month and I have yet to receive my product. I have also sent several emails up to 20 emails asking for someone to contact me and have received nothing in return. I'm about to contact my lawyers and have something done to reverse the payment and she for fraud or whatever I can get y'all for. I don't recommend anyone shop with you.

I want my money back! Like now. I have not gotten my order and i want my money back. I dont want the order no more I want MY MONEY. i ordered it dec 23 and its now jan 11. Im tired of waiting and getting no response. I want my money back. Zapales took exactly $29.99 from my account. I want it back. I could careless about thw package. I dont want it no more i want my money

The first number was given was RSH-39340. This morning I contacted them again and was given Ticket ID: OXH-59937. Tried having a live chat and it is stating they are offline. I am at the point where I am getting ready to contact my bank and have the charges reversed because Christmas is Monday and I still don't have my merchandise. I ordered on December 10th and received a emailed on December 11, and have not heard anything from them since.

Hey my is keresa and I was wondering where my order is. I have been asking bout it for a while now no one has given me an answer and I getting a lil upset. I just want to know where they are it's just two simple fingerlings for my girls for Christmas. If zapals can't give me an answer then I want my money back or I want a number to call so I can talk to some one thanks keresa

I recently purchased "FINGERLINGS" from Zapals. They were clearly advertised as "FINGERLINGS INTERACTIVE FINGER MONKEY" everything on the order page advertised Fingerlings, with commercial images and everything. I placed an order and was told the items would be shipping from the UK - LIES! This site is actually operating in SINGAPORE. Now that my "Fingerlings" have arrived, they are in fact NOT Fingerlings AT ALL...the box they came in said "Happy Monkey". They are cheap and trashy. I'm sure I am not the first one to fall victim to this counterfeit scam because when I now search the Zapals website...there is NO trace of Fingerlings whatsoever...the items I ordered are gone off the website completely and NOW everything is advertised as "New Interactive Finger Baby Monkey Robot Electric Pet Toy Fingerling for Kids". I will never order from this website again and will see to it that others do not either. I will be sending them ALL back and expect a full refund. Although I'm sure it will take FOREVER because it will have to go all the way back to SINGAPORE. ZAPALS IS A SCAM AND A JOKE!

I ordered ten items two months ago and got only 5 out of them with a terrible quality, one of them was torn. And one more was in the wrong color.
What the hell is this?
Where are the other items?
And why none of the items I already received looks nothing like the pictures you have on your website?
Oh maybe because you steal them from other more successful websites and pretend them to be yours?
Oh god, I wish I knew all of these things before...

advertising one thing and sending other bait and switch
we did a group buy with James Joseph Nolan for the Subor D99 8 Bit Video Game System TV Classic Game Consoles Player… -but everyone who ordered system ended up - instead of receiving AC/DC Input 110-220V – power supply only 220V, as per listing A Game Cartridge with 400 Different Games
400pcs different games in the cartridge for you or your friends to play plus 1 x Random Card – only receive 4-1 game cartridge – missing right power supply – AC/DC Input 110-220V, missing – A Game Cartridge with 400 Different Games…. Zapals are scamming people now with fake listings #Zapals.com #Zapalsscam advertising one thing and sending other bait and switch...

I ordered from Zapals in the past and had a pretty nice experience with them. But my last experience wasn't so good. I made an order and later I was contacted by someone from Zapals who said that my order was no longer available. They promised I'll get a refund any time soon but they were not able to tell me the exact date. After several weeks of waiting I asked to talk to their manager and Zapals representative said that he'll tell the manager about my request. Nothing actually happened. There was no money and they suddenly stopped replying. I am super disappointed with Zapals, never expected anything like that from them!

I have ordered a cell phone from Zapals and received my phone completely broken! The screen was smashed and cracked in many places. I even paid some extra for rush and safe shipping, but it seems like they used the cheapest shipping company possible. When I asked for a refund they did not reply and they are still ignoring all my messages! What a terrible company to deal with! Avoid at all costs!