Menu
For Business Write a review File a complaint
Zara.com

Zara.com review: poor service 4

J
Author of the review
3:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was recently at the Mapleview Mall in Burlington shopping at Zara. I have never had a issue at a different location, but I was absolutely disturbed at how the employees treat customers. I had purchased a top with my wife and needed to make an exchange for a different size. I stood at the counter for about 3 minutes right infront of 2 employee, chatting about un-related work things and completely ignoring our presence. (No one else was in that section and the store was not busy) Finally once they decided to service me, they simply looked around and said "No, we don't have that top" I had told them that I was here the day before and a gentlemen had told me there were other sizes in the back. They simple replied "No." I stood there in disbelief how passive and plain RUDE they were being towards me and my wife. I then noticed the gentlemen that had helped me the previous day was working, and I decided to go ask him if he could find me the right size. Right away he replied "Yes, let me check the back" We then stood there waiting for him to return, my wife glanced over at the girls partly in disgust because of the fact they had lied about having stock in the back, but mainly looked over because of how loudly they were talking. She immediately replied "Is there a problem?" in a sarcastic tone with her arms up. We simply said "No, we are actually being helped right now. Thank you." The gentlemen came out with the medium size shirt we had asked for.. in a matter of moments. It appeared that he tried to cover up the girls mistake of not helping us by saying the shirt is a different style and that is why they couldn't help us. But in reality, these employee's chose to stand around and chat and refuse to help a paying customer. Why are they there? to be rude and get paid by the hour? It was ridiculous. I then spoke to my daughter about the whole situation and even she mentioned how at the particular location the employees are CONSTANTLY standing around socializing and ignoring customer and are never helpful in ANY SENSE. How can Zara make money and have a successful business if the employee's aren't willing to work.

Me and my family were very disappointed at the service at the Mapleview Mall Zara, and I have heard of countless others that agree.

I would recommend a re-evaluation of the employee's at the location, because they have now lost a hand full of customers.

Thank you.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments
Add a comment
N
N
nonaaaa
Burlington, CA
Dec 23, 2012 4:50 pm EST

Wow.I can't believe how I was treated at zara in mapleview mall.my mom was trying to help me with wearing my dress and the employee yelled at her asking her to stay outside.come on its not an airport and we are not terrorists.I will never go back to that store.

A
A
anna da silva
Toronto, CA
Apr 09, 2013 10:06 pm EDT

A similiar situation happened to me today at a tourist location called the eaton centre, is zara corporate office not aware of the horrible customer service they have at this location starting with Nadia, the so called manager who's priority as I was told" to see her store is fully running and making $$$$$$$...call head office to file complain...instead of winning customer they have lost another one today...HORRIBLE SERVICE! BEWARE SHOPPERS...to Zara head office, hire the right people to have satisfied customer who enjoy shopping and Excel in Customer Service

D
D
Dania Aslam
Hamilton, CA
Feb 24, 2014 2:48 pm EST

The customer service at Zara seems to be declining terribly. I was at the Zara store in Mapleview Burlington where the so called store manager, who goes by the name of Kristine/Christina had exhibited very rude and demeaning behavior. She was unwilling to listen to what i had to say and absolutely provided no comfort in terms of my situation. Going in for a return for a sale item that i had picked up from store floor (LITERALLY) i hadn't noticed the presence of some sort of stain on the jacket. The jacket was kept folded in its bag until i tried it on only to realize it was two sizes too small. I went in for a return and when the salesperson took the jacket out she noticed the stain and called Kristina. Kristina then blamed the entire situation on me and refused to provide me of any compensation or any help. She blatantly refused in a rude and condescending manner.
Being in customer service, you need to be careful of the way you deal with your customers and this kind of attitude discourages the person from returning. It certainly did that for me atleast!

L
L
Lalalaaaaaa
CA
Jul 04, 2016 4:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Waited for an exchange- took an hour and 17 minutes. Terrible service. Long time to stand at a counter while staff stumble around and stare at eAch other.
Then some of the exchanges we exchanged online as the items were not available in store... And waited again.. No confirmation.. No receipt. 2 weeks go by so I called the store manager said you have to call zara.com - I was told to wait until my credit card bill came in. the items we exchanged for we're not even ordered...what a waste of my time- by the time this error was corrected the shirts I wanted were no longer available.

I went back to the store with one of the shirts I bought that clearly has spots on it when raised to the light... The manager said Just wash it... So I asked what if it doesn't come out...manager said not her problem?

My last experience - I bought a shirt that had lipstick on it and asked to return it...with tags on etc..never worn. If the manager says oh we will dry clean it... Don't do it.. They will dry clean it but if the stain doesn't come out you are stuck with a shirt that has lipstick on it.
Not happy- will never shop at Zara again. Not the treatment I would expect. Poor service- rude manager at Mapleview mall.
Zara has lost another customer-

More Zara.com reviews & complaints

Zara.com - customer service 42
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zara.com - online ordering 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zara.com - customer service and merchant violations 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Zara.com Contacts

  2. Zara.com phone numbers
    1800 800 080
    1800 800 080
    Click up if you have successfully reached Zara.com by calling 1800 800 080 phone number 1 1 users reported that they have successfully reached Zara.com by calling 1800 800 080 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 800 080 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling 1800 800 080 phone number
    50%
    Confidence score
    Ireland
    8800 333 6430
    8800 333 6430
    Click up if you have successfully reached Zara.com by calling 8800 333 6430 phone number 1 1 users reported that they have successfully reached Zara.com by calling 8800 333 6430 phone number Click down if you have unsuccessfully reached Zara.com by calling 8800 333 6430 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling 8800 333 6430 phone number
    100%
    Confidence score
    Russia
    800 050 1020
    800 050 1020
    Click up if you have successfully reached Zara.com by calling 800 050 1020 phone number 3 3 users reported that they have successfully reached Zara.com by calling 800 050 1020 phone number Click down if you have unsuccessfully reached Zara.com by calling 800 050 1020 phone number 5 5 users reported that they have UNsuccessfully reached Zara.com by calling 800 050 1020 phone number
    India
    1800 189 272
    1800 189 272
    Click up if you have successfully reached Zara.com by calling 1800 189 272 phone number 1 1 users reported that they have successfully reached Zara.com by calling 1800 189 272 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 189 272 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling 1800 189 272 phone number
    Malaysia
    1800 011 136
    1800 011 136
    Click up if you have successfully reached Zara.com by calling 1800 011 136 phone number 1 1 users reported that they have successfully reached Zara.com by calling 1800 011 136 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 011 136 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling 1800 011 136 phone number
    Thailand
    +1 (800) 853-4389
    +1 (800) 853-4389
    Click up if you have successfully reached Zara.com by calling +1 (800) 853-4389 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (800) 853-4389 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (800) 853-4389 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (800) 853-4389 phone number
    Mexico
    +34 900 814 900
    +34 900 814 900
    Click up if you have successfully reached Zara.com by calling +34 900 814 900 phone number 2 2 users reported that they have successfully reached Zara.com by calling +34 900 814 900 phone number Click down if you have unsuccessfully reached Zara.com by calling +34 900 814 900 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling +34 900 814 900 phone number
    Spain
    +1 (855) 635-9272
    +1 (855) 635-9272
    Click up if you have successfully reached Zara.com by calling +1 (855) 635-9272 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (855) 635-9272 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (855) 635-9272 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (855) 635-9272 phone number
    United States
    +1 (877) 550-1108
    +1 (877) 550-1108
    Click up if you have successfully reached Zara.com by calling +1 (877) 550-1108 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (877) 550-1108 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (877) 550-1108 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (877) 550-1108 phone number
    Canada
    +44 207 851 4300
    +44 207 851 4300
    Click up if you have successfully reached Zara.com by calling +44 207 851 4300 phone number 4 4 users reported that they have successfully reached Zara.com by calling +44 207 851 4300 phone number Click down if you have unsuccessfully reached Zara.com by calling +44 207 851 4300 phone number 3 3 users reported that they have UNsuccessfully reached Zara.com by calling +44 207 851 4300 phone number
    14%
    Confidence score
    United Kingdom
    +61 293 767 600
    +61 293 767 600
    Click up if you have successfully reached Zara.com by calling +61 293 767 600 phone number 2 2 users reported that they have successfully reached Zara.com by calling +61 293 767 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +61 293 767 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +61 293 767 600 phone number
    100%
    Confidence score
    Australia
    +43 800 216 277
    +43 800 216 277
    Click up if you have successfully reached Zara.com by calling +43 800 216 277 phone number 1 1 users reported that they have successfully reached Zara.com by calling +43 800 216 277 phone number Click down if you have unsuccessfully reached Zara.com by calling +43 800 216 277 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +43 800 216 277 phone number
    100%
    Confidence score
    Austria
    +32 80 081 148
    +32 80 081 148
    Click up if you have successfully reached Zara.com by calling +32 80 081 148 phone number 1 1 users reported that they have successfully reached Zara.com by calling +32 80 081 148 phone number Click down if you have unsuccessfully reached Zara.com by calling +32 80 081 148 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +32 80 081 148 phone number
    100%
    Confidence score
    Belgium
    +45 80 347 622
    +45 80 347 622
    Click up if you have successfully reached Zara.com by calling +45 80 347 622 phone number 3 3 users reported that they have successfully reached Zara.com by calling +45 80 347 622 phone number Click down if you have unsuccessfully reached Zara.com by calling +45 80 347 622 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +45 80 347 622 phone number
    50%
    Confidence score
    Denmark / Norway / Sweden
    +370 52 390 802
    +370 52 390 802
    Click up if you have successfully reached Zara.com by calling +370 52 390 802 phone number 1 1 users reported that they have successfully reached Zara.com by calling +370 52 390 802 phone number Click down if you have unsuccessfully reached Zara.com by calling +370 52 390 802 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +370 52 390 802 phone number
    Estonia / Latvia / Lithunania
    +49 800 589 1603
    +49 800 589 1603
    Click up if you have successfully reached Zara.com by calling +49 800 589 1603 phone number 1 1 users reported that they have successfully reached Zara.com by calling +49 800 589 1603 phone number Click down if you have unsuccessfully reached Zara.com by calling +49 800 589 1603 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +49 800 589 1603 phone number
    Germany
    +33 805 542 062
    +33 805 542 062
    Click up if you have successfully reached Zara.com by calling +33 805 542 062 phone number 1 1 users reported that they have successfully reached Zara.com by calling +33 805 542 062 phone number Click down if you have unsuccessfully reached Zara.com by calling +33 805 542 062 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +33 805 542 062 phone number
    100%
    Confidence score
    France & Monaco
    +39 800 924 600
    +39 800 924 600
    Click up if you have successfully reached Zara.com by calling +39 800 924 600 phone number 1 1 users reported that they have successfully reached Zara.com by calling +39 800 924 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +39 800 924 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +39 800 924 600 phone number
    100%
    Confidence score
    Italy
    +31 205 305 660
    +31 205 305 660
    Click up if you have successfully reached Zara.com by calling +31 205 305 660 phone number 1 1 users reported that they have successfully reached Zara.com by calling +31 205 305 660 phone number Click down if you have unsuccessfully reached Zara.com by calling +31 205 305 660 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +31 205 305 660 phone number
    100%
    Confidence score
    Netherlands
    +351 800 202 600
    +351 800 202 600
    Click up if you have successfully reached Zara.com by calling +351 800 202 600 phone number 1 1 users reported that they have successfully reached Zara.com by calling +351 800 202 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +351 800 202 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +351 800 202 600 phone number
    100%
    Confidence score
    Portugal
    +41 800 561 660
    +41 800 561 660
    Click up if you have successfully reached Zara.com by calling +41 800 561 660 phone number 1 1 users reported that they have successfully reached Zara.com by calling +41 800 561 660 phone number Click down if you have unsuccessfully reached Zara.com by calling +41 800 561 660 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +41 800 561 660 phone number
    100%
    Confidence score
    Switzerland
    +90 444 5952
    +90 444 5952
    Click up if you have successfully reached Zara.com by calling +90 444 5952 phone number 1 1 users reported that they have successfully reached Zara.com by calling +90 444 5952 phone number Click down if you have unsuccessfully reached Zara.com by calling +90 444 5952 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +90 444 5952 phone number
    100%
    Confidence score
    Turkey
    +86 400 821 6002
    +86 400 821 6002
    Click up if you have successfully reached Zara.com by calling +86 400 821 6002 phone number 2 2 users reported that they have successfully reached Zara.com by calling +86 400 821 6002 phone number Click down if you have unsuccessfully reached Zara.com by calling +86 400 821 6002 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +86 400 821 6002 phone number
    100%
    Confidence score
    China
    +852 30 188 400
    +852 30 188 400
    Click up if you have successfully reached Zara.com by calling +852 30 188 400 phone number 3 3 users reported that they have successfully reached Zara.com by calling +852 30 188 400 phone number Click down if you have unsuccessfully reached Zara.com by calling +852 30 188 400 phone number 2 2 users reported that they have UNsuccessfully reached Zara.com by calling +852 30 188 400 phone number
    20%
    Confidence score
    Hong Kong
    +81 120 713 777
    +81 120 713 777
    Click up if you have successfully reached Zara.com by calling +81 120 713 777 phone number 3 3 users reported that they have successfully reached Zara.com by calling +81 120 713 777 phone number Click down if you have unsuccessfully reached Zara.com by calling +81 120 713 777 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +81 120 713 777 phone number
    100%
    Confidence score
    Japan
    +63 28 908 035
    +63 28 908 035
    Click up if you have successfully reached Zara.com by calling +63 28 908 035 phone number 1 1 users reported that they have successfully reached Zara.com by calling +63 28 908 035 phone number Click down if you have unsuccessfully reached Zara.com by calling +63 28 908 035 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +63 28 908 035 phone number
    100%
    Confidence score
    Philippines
    +966 14 350 000
    +966 14 350 000
    Click up if you have successfully reached Zara.com by calling +966 14 350 000 phone number 3 3 users reported that they have successfully reached Zara.com by calling +966 14 350 000 phone number Click down if you have unsuccessfully reached Zara.com by calling +966 14 350 000 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +966 14 350 000 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 800 852 6134
    +65 800 852 6134
    Click up if you have successfully reached Zara.com by calling +65 800 852 6134 phone number 2 2 users reported that they have successfully reached Zara.com by calling +65 800 852 6134 phone number Click down if you have unsuccessfully reached Zara.com by calling +65 800 852 6134 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +65 800 852 6134 phone number
    100%
    Confidence score
    Singapore
    +27 113 021 500
    +27 113 021 500
    Click up if you have successfully reached Zara.com by calling +27 113 021 500 phone number 6 6 users reported that they have successfully reached Zara.com by calling +27 113 021 500 phone number Click down if you have unsuccessfully reached Zara.com by calling +27 113 021 500 phone number 15 15 users reported that they have UNsuccessfully reached Zara.com by calling +27 113 021 500 phone number
    South Africa
    +82 804 790 880
    +82 804 790 880
    Click up if you have successfully reached Zara.com by calling +82 804 790 880 phone number 1 1 users reported that they have successfully reached Zara.com by calling +82 804 790 880 phone number Click down if you have unsuccessfully reached Zara.com by calling +82 804 790 880 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +82 804 790 880 phone number
    100%
    Confidence score
    South Korea
    +971 43 011 000
    +971 43 011 000
    Click up if you have successfully reached Zara.com by calling +971 43 011 000 phone number 2 2 users reported that they have successfully reached Zara.com by calling +971 43 011 000 phone number Click down if you have unsuccessfully reached Zara.com by calling +971 43 011 000 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling +971 43 011 000 phone number
    United Arab Emirates
    +54 232 055 5100
    +54 232 055 5100
    Click up if you have successfully reached Zara.com by calling +54 232 055 5100 phone number 1 1 users reported that they have successfully reached Zara.com by calling +54 232 055 5100 phone number Click down if you have unsuccessfully reached Zara.com by calling +54 232 055 5100 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +54 232 055 5100 phone number
    Argentina
    +55 112 101 1900
    +55 112 101 1900
    Click up if you have successfully reached Zara.com by calling +55 112 101 1900 phone number 1 1 users reported that they have successfully reached Zara.com by calling +55 112 101 1900 phone number Click down if you have unsuccessfully reached Zara.com by calling +55 112 101 1900 phone number 2 2 users reported that they have UNsuccessfully reached Zara.com by calling +55 112 101 1900 phone number
    Brazil
    More phone numbers
  3. Zara.com emails
  4. Zara.com address
    Avenida de la Diputación s/n, Arteixo, 15142, Spain
  5. Zara.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Zara.com Category
Zara.com is ranked 1 among 30 companies in the Fashion Tech category