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Zara.com

Zara.com review: Acquisto vestito

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6:54 am EDT
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In data 16-09-2023 mia figlia si recava presso il punto vendita di bari via sparano per l'acquisto di un vestito Halter con schiena scoperta cod. n 0/8397/332/800/01 taglia xs.

Non essendo disponibile in store la dipendente ha effettuato l'ordine della taglia desiderata dal negozio previo pagamento dell'articolo tramite carta postepay evolution n [protected].

In data 19-09 l'ordine arriva in negozio dove da Valenzano mi reco per prenderlo.

Arrivato in negozio prelevo il pacco per poi,una volta aperto a casa,trovare all'interno un articolo manomesso in taglia XL.

Il giorno successivo mi reco nuovamente in store per effettuare il reso e per rifare l ordine effettuando un nuovo pagamento (senza aver avuto il riaccredito del precedente)per l'articolo in taglia desiderata (sempre XS).

Nella stessa giornata,dopo poche ore,ricevo una mail dove si afferma che l'ordine è stato cancellato per mancato pagamento entro i tempi mentre i soldi mi erano stati gia detratti in tempo reale durante l'ordine effettuato in negozio.

In data 21-09 mi reco NUOVAMENTE per la terza volta in store per contestare l'accaduto ed una dipendente effettuando delle verifiche riscontra che vi era stato un errore di sistema poiche l'ordine risultante cancellato in realtà era solo un ordine evaso a doppio,mentre quello reale risultava andato a buon fine ma senza alcuna mail di riscontro poichè vi era stato un errore di battitura della mia mail. Dopo sollecito mi arriva una mail affermante che l'ordine sarebbe arrivato in negozio in data 21-09.

Tornata a casa verificando il monitoraggio dell'ordine vengo a conoscienza del fatto che il mio articolo era gia presente in store e avrei gia potuto ritirarlo evitando un ulteriore viaggio.

In data 22-09 mi reco per la QUARTA VOLTA in store per ritirare il pacco,ed aprendolo in loco vengo a conoscienza del fatto che NUOVAMENTE era stata sbagliata la taglia (S ANZICHE XS STAVOLTA).

Parlando con una responsabile riesco a mettermi in contatto con lo store di Casamassima per in via straordinaria effettuare un trasferimento presso lo store di bari dell'articolo desiderato (senza effettuare alcun pagamento). Nel frattempo effettuo in store il secondo reso (senza aver ancora ricevuto il riaccredito del primo) con la speranza di riavere la somma totale di EURO 91.90 visto i plurimi disagi senza avere al netto di tutto alcun capo in possesso.

La mia richiesta finale prevede un rimborso per i plurimi disagi vissuti per i ripetuti viaggi che sono stato costretto ad affrontare per l'incompetenza del servizio online.

Per eventuali comunicazioni cell [protected] mail: [protected]@gmail.com

Giancarlo Ciammaichella

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Most discussed complaints

Customer service
2
(opinions to this review)
 customer service
2
(opinions to this review)
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1
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 Refund is 1 month late, 450€, awful customer service
1
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 Package not received/delivered
1
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