Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Fashion Tech Zara.com Acquisto vestito
Zara.com

Zara.com review: Acquisto vestito

G
Author of the review
6:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In data 16-09-2023 mia figlia si recava presso il punto vendita di bari via sparano per l'acquisto di un vestito Halter con schiena scoperta cod. n 0/8397/332/800/01 taglia xs.

Non essendo disponibile in store la dipendente ha effettuato l'ordine della taglia desiderata dal negozio previo pagamento dell'articolo tramite carta postepay evolution n [protected].

In data 19-09 l'ordine arriva in negozio dove da Valenzano mi reco per prenderlo.

Arrivato in negozio prelevo il pacco per poi,una volta aperto a casa,trovare all'interno un articolo manomesso in taglia XL.

Il giorno successivo mi reco nuovamente in store per effettuare il reso e per rifare l ordine effettuando un nuovo pagamento (senza aver avuto il riaccredito del precedente)per l'articolo in taglia desiderata (sempre XS).

Nella stessa giornata,dopo poche ore,ricevo una mail dove si afferma che l'ordine è stato cancellato per mancato pagamento entro i tempi mentre i soldi mi erano stati gia detratti in tempo reale durante l'ordine effettuato in negozio.

In data 21-09 mi reco NUOVAMENTE per la terza volta in store per contestare l'accaduto ed una dipendente effettuando delle verifiche riscontra che vi era stato un errore di sistema poiche l'ordine risultante cancellato in realtà era solo un ordine evaso a doppio,mentre quello reale risultava andato a buon fine ma senza alcuna mail di riscontro poichè vi era stato un errore di battitura della mia mail. Dopo sollecito mi arriva una mail affermante che l'ordine sarebbe arrivato in negozio in data 21-09.

Tornata a casa verificando il monitoraggio dell'ordine vengo a conoscienza del fatto che il mio articolo era gia presente in store e avrei gia potuto ritirarlo evitando un ulteriore viaggio.

In data 22-09 mi reco per la QUARTA VOLTA in store per ritirare il pacco,ed aprendolo in loco vengo a conoscienza del fatto che NUOVAMENTE era stata sbagliata la taglia (S ANZICHE XS STAVOLTA).

Parlando con una responsabile riesco a mettermi in contatto con lo store di Casamassima per in via straordinaria effettuare un trasferimento presso lo store di bari dell'articolo desiderato (senza effettuare alcun pagamento). Nel frattempo effettuo in store il secondo reso (senza aver ancora ricevuto il riaccredito del primo) con la speranza di riavere la somma totale di EURO 91.90 visto i plurimi disagi senza avere al netto di tutto alcun capo in possesso.

La mia richiesta finale prevede un rimborso per i plurimi disagi vissuti per i ripetuti viaggi che sono stato costretto ad affrontare per l'incompetenza del servizio online.

Per eventuali comunicazioni cell [protected] mail: [protected]@gmail.com

Giancarlo Ciammaichella

More
Send message
Copy link
Report
0 comments
Add a comment

More Zara.com reviews & complaints

Zara.com - customer service 42
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zara.com - refunds/exchanges 10
Zara.com - defective zippers 7
Zara.com - online ordering 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zara.com - customer service and merchant violations 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zara.com - online orders
Zara.com - dress
Zara.com - I m complaining about a manager Zara
Zara.com - order not delivered 1
Zara.com - I am complaining about a return
View all Zara.com reviews and complaints

  1. Zara.com Contacts

  2. Zara.com phone numbers
    1800 800 080
    1800 800 080
    Click up if you have successfully reached Zara.com by calling 1800 800 080 phone number 1 1 users reported that they have successfully reached Zara.com by calling 1800 800 080 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 800 080 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling 1800 800 080 phone number
    50%
    Confidence score
    Ireland
    8800 333 6430
    8800 333 6430
    Click up if you have successfully reached Zara.com by calling 8800 333 6430 phone number 1 1 users reported that they have successfully reached Zara.com by calling 8800 333 6430 phone number Click down if you have unsuccessfully reached Zara.com by calling 8800 333 6430 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling 8800 333 6430 phone number
    100%
    Confidence score
    Russia
    800 050 1020
    800 050 1020
    Click up if you have successfully reached Zara.com by calling 800 050 1020 phone number 3 3 users reported that they have successfully reached Zara.com by calling 800 050 1020 phone number Click down if you have unsuccessfully reached Zara.com by calling 800 050 1020 phone number 5 5 users reported that they have UNsuccessfully reached Zara.com by calling 800 050 1020 phone number
    India
    1800 189 272
    1800 189 272
    Click up if you have successfully reached Zara.com by calling 1800 189 272 phone number 1 1 users reported that they have successfully reached Zara.com by calling 1800 189 272 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 189 272 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling 1800 189 272 phone number
    Malaysia
    1800 011 136
    1800 011 136
    Click up if you have successfully reached Zara.com by calling 1800 011 136 phone number 1 1 users reported that they have successfully reached Zara.com by calling 1800 011 136 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 011 136 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling 1800 011 136 phone number
    Thailand
    +1 (800) 853-4389
    +1 (800) 853-4389
    Click up if you have successfully reached Zara.com by calling +1 (800) 853-4389 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (800) 853-4389 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (800) 853-4389 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (800) 853-4389 phone number
    Mexico
    +34 900 814 900
    +34 900 814 900
    Click up if you have successfully reached Zara.com by calling +34 900 814 900 phone number 2 2 users reported that they have successfully reached Zara.com by calling +34 900 814 900 phone number Click down if you have unsuccessfully reached Zara.com by calling +34 900 814 900 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling +34 900 814 900 phone number
    Spain
    +1 (855) 635-9272
    +1 (855) 635-9272
    Click up if you have successfully reached Zara.com by calling +1 (855) 635-9272 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (855) 635-9272 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (855) 635-9272 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (855) 635-9272 phone number
    United States
    +1 (877) 550-1108
    +1 (877) 550-1108
    Click up if you have successfully reached Zara.com by calling +1 (877) 550-1108 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (877) 550-1108 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (877) 550-1108 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (877) 550-1108 phone number
    Canada
    +44 207 851 4300
    +44 207 851 4300
    Click up if you have successfully reached Zara.com by calling +44 207 851 4300 phone number 4 4 users reported that they have successfully reached Zara.com by calling +44 207 851 4300 phone number Click down if you have unsuccessfully reached Zara.com by calling +44 207 851 4300 phone number 3 3 users reported that they have UNsuccessfully reached Zara.com by calling +44 207 851 4300 phone number
    14%
    Confidence score
    United Kingdom
    +61 293 767 600
    +61 293 767 600
    Click up if you have successfully reached Zara.com by calling +61 293 767 600 phone number 2 2 users reported that they have successfully reached Zara.com by calling +61 293 767 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +61 293 767 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +61 293 767 600 phone number
    100%
    Confidence score
    Australia
    +43 800 216 277
    +43 800 216 277
    Click up if you have successfully reached Zara.com by calling +43 800 216 277 phone number 1 1 users reported that they have successfully reached Zara.com by calling +43 800 216 277 phone number Click down if you have unsuccessfully reached Zara.com by calling +43 800 216 277 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +43 800 216 277 phone number
    100%
    Confidence score
    Austria
    +32 80 081 148
    +32 80 081 148
    Click up if you have successfully reached Zara.com by calling +32 80 081 148 phone number 1 1 users reported that they have successfully reached Zara.com by calling +32 80 081 148 phone number Click down if you have unsuccessfully reached Zara.com by calling +32 80 081 148 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +32 80 081 148 phone number
    100%
    Confidence score
    Belgium
    +45 80 347 622
    +45 80 347 622
    Click up if you have successfully reached Zara.com by calling +45 80 347 622 phone number 3 3 users reported that they have successfully reached Zara.com by calling +45 80 347 622 phone number Click down if you have unsuccessfully reached Zara.com by calling +45 80 347 622 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +45 80 347 622 phone number
    50%
    Confidence score
    Denmark / Norway / Sweden
    +370 52 390 802
    +370 52 390 802
    Click up if you have successfully reached Zara.com by calling +370 52 390 802 phone number 1 1 users reported that they have successfully reached Zara.com by calling +370 52 390 802 phone number Click down if you have unsuccessfully reached Zara.com by calling +370 52 390 802 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +370 52 390 802 phone number
    Estonia / Latvia / Lithunania
    +49 800 589 1603
    +49 800 589 1603
    Click up if you have successfully reached Zara.com by calling +49 800 589 1603 phone number 1 1 users reported that they have successfully reached Zara.com by calling +49 800 589 1603 phone number Click down if you have unsuccessfully reached Zara.com by calling +49 800 589 1603 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +49 800 589 1603 phone number
    Germany
    +33 805 542 062
    +33 805 542 062
    Click up if you have successfully reached Zara.com by calling +33 805 542 062 phone number 1 1 users reported that they have successfully reached Zara.com by calling +33 805 542 062 phone number Click down if you have unsuccessfully reached Zara.com by calling +33 805 542 062 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +33 805 542 062 phone number
    100%
    Confidence score
    France & Monaco
    +39 800 924 600
    +39 800 924 600
    Click up if you have successfully reached Zara.com by calling +39 800 924 600 phone number 1 1 users reported that they have successfully reached Zara.com by calling +39 800 924 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +39 800 924 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +39 800 924 600 phone number
    100%
    Confidence score
    Italy
    +31 205 305 660
    +31 205 305 660
    Click up if you have successfully reached Zara.com by calling +31 205 305 660 phone number 1 1 users reported that they have successfully reached Zara.com by calling +31 205 305 660 phone number Click down if you have unsuccessfully reached Zara.com by calling +31 205 305 660 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +31 205 305 660 phone number
    100%
    Confidence score
    Netherlands
    +351 800 202 600
    +351 800 202 600
    Click up if you have successfully reached Zara.com by calling +351 800 202 600 phone number 1 1 users reported that they have successfully reached Zara.com by calling +351 800 202 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +351 800 202 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +351 800 202 600 phone number
    100%
    Confidence score
    Portugal
    +41 800 561 660
    +41 800 561 660
    Click up if you have successfully reached Zara.com by calling +41 800 561 660 phone number 1 1 users reported that they have successfully reached Zara.com by calling +41 800 561 660 phone number Click down if you have unsuccessfully reached Zara.com by calling +41 800 561 660 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +41 800 561 660 phone number
    100%
    Confidence score
    Switzerland
    +90 444 5952
    +90 444 5952
    Click up if you have successfully reached Zara.com by calling +90 444 5952 phone number 1 1 users reported that they have successfully reached Zara.com by calling +90 444 5952 phone number Click down if you have unsuccessfully reached Zara.com by calling +90 444 5952 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +90 444 5952 phone number
    100%
    Confidence score
    Turkey
    +86 400 821 6002
    +86 400 821 6002
    Click up if you have successfully reached Zara.com by calling +86 400 821 6002 phone number 2 2 users reported that they have successfully reached Zara.com by calling +86 400 821 6002 phone number Click down if you have unsuccessfully reached Zara.com by calling +86 400 821 6002 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +86 400 821 6002 phone number
    100%
    Confidence score
    China
    +852 30 188 400
    +852 30 188 400
    Click up if you have successfully reached Zara.com by calling +852 30 188 400 phone number 3 3 users reported that they have successfully reached Zara.com by calling +852 30 188 400 phone number Click down if you have unsuccessfully reached Zara.com by calling +852 30 188 400 phone number 2 2 users reported that they have UNsuccessfully reached Zara.com by calling +852 30 188 400 phone number
    20%
    Confidence score
    Hong Kong
    +81 120 713 777
    +81 120 713 777
    Click up if you have successfully reached Zara.com by calling +81 120 713 777 phone number 3 3 users reported that they have successfully reached Zara.com by calling +81 120 713 777 phone number Click down if you have unsuccessfully reached Zara.com by calling +81 120 713 777 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +81 120 713 777 phone number
    100%
    Confidence score
    Japan
    +63 28 908 035
    +63 28 908 035
    Click up if you have successfully reached Zara.com by calling +63 28 908 035 phone number 1 1 users reported that they have successfully reached Zara.com by calling +63 28 908 035 phone number Click down if you have unsuccessfully reached Zara.com by calling +63 28 908 035 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +63 28 908 035 phone number
    100%
    Confidence score
    Philippines
    +966 14 350 000
    +966 14 350 000
    Click up if you have successfully reached Zara.com by calling +966 14 350 000 phone number 3 3 users reported that they have successfully reached Zara.com by calling +966 14 350 000 phone number Click down if you have unsuccessfully reached Zara.com by calling +966 14 350 000 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +966 14 350 000 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 800 852 6134
    +65 800 852 6134
    Click up if you have successfully reached Zara.com by calling +65 800 852 6134 phone number 2 2 users reported that they have successfully reached Zara.com by calling +65 800 852 6134 phone number Click down if you have unsuccessfully reached Zara.com by calling +65 800 852 6134 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +65 800 852 6134 phone number
    100%
    Confidence score
    Singapore
    +27 113 021 500
    +27 113 021 500
    Click up if you have successfully reached Zara.com by calling +27 113 021 500 phone number 6 6 users reported that they have successfully reached Zara.com by calling +27 113 021 500 phone number Click down if you have unsuccessfully reached Zara.com by calling +27 113 021 500 phone number 15 15 users reported that they have UNsuccessfully reached Zara.com by calling +27 113 021 500 phone number
    South Africa
    +82 804 790 880
    +82 804 790 880
    Click up if you have successfully reached Zara.com by calling +82 804 790 880 phone number 1 1 users reported that they have successfully reached Zara.com by calling +82 804 790 880 phone number Click down if you have unsuccessfully reached Zara.com by calling +82 804 790 880 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +82 804 790 880 phone number
    100%
    Confidence score
    South Korea
    +971 43 011 000
    +971 43 011 000
    Click up if you have successfully reached Zara.com by calling +971 43 011 000 phone number 2 2 users reported that they have successfully reached Zara.com by calling +971 43 011 000 phone number Click down if you have unsuccessfully reached Zara.com by calling +971 43 011 000 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling +971 43 011 000 phone number
    United Arab Emirates
    +54 232 055 5100
    +54 232 055 5100
    Click up if you have successfully reached Zara.com by calling +54 232 055 5100 phone number 1 1 users reported that they have successfully reached Zara.com by calling +54 232 055 5100 phone number Click down if you have unsuccessfully reached Zara.com by calling +54 232 055 5100 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +54 232 055 5100 phone number
    Argentina
    +55 112 101 1900
    +55 112 101 1900
    Click up if you have successfully reached Zara.com by calling +55 112 101 1900 phone number 1 1 users reported that they have successfully reached Zara.com by calling +55 112 101 1900 phone number Click down if you have unsuccessfully reached Zara.com by calling +55 112 101 1900 phone number 2 2 users reported that they have UNsuccessfully reached Zara.com by calling +55 112 101 1900 phone number
    Brazil
    More phone numbers
  3. Zara.com emails
  4. Zara.com address
    Avenida de la Diputación s/n, Arteixo, 15142, Spain
  5. Zara.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Zara.com contacts
Zara.com Category
Zara.com is ranked 1 among 30 companies in the Fashion Tech category
#01 Zara.com Zara.com #02 Urban Outfitters Urban Outfitters #03 Coach Outlet Coach Outlet #04 Flight Club Flight Club #05 Camper Camper

Most discussed Zara.com complaints

Price
1
(opinions to this review)
 Huge difference in prices between Zara Albania and Kosovo
1
(opinions to this review)
 Request for compensation due to severe color fading of purchased pants
1
(opinions to this review)
 Refund is 1 month late, 450€, awful customer service
1
(opinions to this review)
 Package not received/delivered
1
(opinions to this review)
Zara.com Alternatives
Flight Club 27 reviews Yeezy Supply 19 reviews Pajar 10 reviews Genesco 17 reviews YourDesignerWear.com / Peripleko Retail 14 reviews