Zara.com
Reviews and Complaints

Love Zara clothing but the service very bad at Zara Perth City, WA
Your staffs need to be train properly, I waited ages at the pay counter and there is only one cashier at the pay counter
although there like 10 of us. So I left the store without the items, very disappointing indeed.
It should be more staffs on the floor especially at the moment Xmas season.
Not everyone have a leisure to wait all day for service, all I see one staff(cashier) on the floor and 3 staffs in the changing room.
It's a shame the management just brush off the customer without an knowledge them. He/ she can do better.
Few time had happened to me not just once. Also I spend lots of money at your Perth City Store WA and Oversea.
Thank you .
Mrs.Healand

Came with personal shopper to shop. Went into fitting room to try on clothing. People working the fitting room at 1130am. Were very unprofessional & rude. My shopper was standing in a spot outside of the fitting room and still wasn't good enough for them. Called over manager. Very rude as well. She is a very known personal shopper & could of done your store well. They all talk back to customers rudely. Never have I experienced service like this. Instead of worried about where people are standing they should be worried people in here not wearing a mask. Never again will I shop at Zara!

Ordered online Oct 31/2021. Order was supposed to be two day delivery. Today is December 3/2021. I have not yet received my order and it is lost. I have called everyday for updates and I keep being told my file is under review. Everytime they say that I will get an answer within 48hours, but I NEVER hear back from them. The last time I called, the person told me that he will send my file to another department to see quote " if i can get a refund or not" . WHAT DOES THAT MEAN? It haven't received the items I ordered, I want my money back! I want my $137, 76 back! I too have been a loyal customer and the customer service is disgusting.
I want a refund and will never ever shop the store again. They keep putting this off and hoping I will go away. I'm not going anywhere until I get a full refund. If this isn't resolved shortly, I will contact news papers. SHAME ON ZARA!

Both the boots on 06.10.2021 and for less then a month the glue is gone, the colour bleached, ripped on the place where the foot is. She was wearing them with care and only on dry weather. She goes to school by car and there is no way that outdoor weather could reflect to this. I hope we can resolve this as soon as posible since the weather is cold and we need warm boths.

Thank you in advance

Please contact me
+[protected]
E-mail
[protected]@yahoo.com

I frequently ordered from Zara, I placed an order in the Black Friday sale and the incorrect address has been entered on the deliveries. This was not an error by myself - I normally ask for items to be delivered to a drop point but given the shear volume of clothes I was told this wasn't available so I ordered to my home address.
As the address was incorrect on the delivery the items where not delivered and returned to Zara. I asked for items to be resent with the correct address and was advised the items were now out of stock! I went on the website to look and all the items are still available to order? But at a full price rather than black friday price. This is disgusting given the error.

I bought a wedding shoes for my brother, (Zara shoes black colour from DLF mall of India (Zara) store
And the size is small so went there to replace it but the store person denied because I was not having the bill
As the wedding things are going on in the house so the bill might have got mid placed, so what they that mean I have to through the shoes?
No company asks for the bill, they just check and replace it
And here it's not even the case of replacement
I just want a bigger size that's it
So solve the issue asap as the store person said customer care can do this
As wedding is very near so I want the resolutions as soon as possible
Thanks

I have been a Zara customer for more than 18 years.
This is the first time I am in a situation where I am really stuck with this wrong order!
I rarely place order online, I make purchases in store. Since I opened the box I found this wrong order but there was no return label, I thought of taking it to the store…
But I could not get there within the period of 30 days.
Could you please consider this one time request and issue an exchange for this item.
I am thankful to you for taking the time to resolve this!

I bought one chino from Zara store in Mumbai from Viviana Mall on 14th Oct. I wore it only few times and washed it couple of time. Last time, after washing I noticed the cloth is torn on right hips above the pocket and it cant mend now. I am very regular customer at Zara and have been shopping atleast once a month from last 10 years. I believe in zara quality and standard and henceforth dont save receipts after purchase. I have no receipt right now and dont know what to do now.

My new Zara shirt sleeves have been torn I have had similar experience previously also with two more shirts . This is specifically happens with your stretch fabric . I have hardly worn them couple of times . Kindly look into the same

I have attempted the last 2 months to place an order. Each time I place an order the email confirms purchase - then 10 minutes later I get an email the order has been canceled. I have checked all the payment information and have tried different payment methods and everything is still getting canceled. Nobody has been able to identify why when I have called in the past. Here is an example of an order number that this happened with: ORDER NO. [protected]

I purchased a shoes from pune zara store, once i reached my place and see that it is in damage condition. How your employee are irresponsible, they didn't check before packing and now I'm from Gujarat how can i go again for pune.?

Hi, I placed an order for two cardigans with Zara the same type but in two different colours. One cream and one black. Upon wearing the cardigans this month only twice realised they both had formed bubbles and was made of such poor quality. This was then logged with Zara customer service team to investigate. Upon there investigation they did find that these cardigans was faulty products. So then I had to chase up customer service in regards to this matter to get refund. Firstly the representative I spoke to was extremely rude this was then escalated to a manger named Justing who threatened to disconnect the call and then later went on to do so without providing a resolution appropriate for myself. He asked me to return the cardigans back however as Zara was at error due to giving me faulty items in the first place I should be given a full refund regardless especially after the appalling customer service I also experienced with them. Has really affected me to be treated like this.

My email address is [protected]@hotmail.com

I placed an order with Zara. They shipped it out, I saw it moving, then it stopped. After waiting a few more days I called. They said they lost the shipment. They then re-shipped half my shipment, refunded other half. I asked why didn't you re-ship all of my order. They said "no stock". I told them I could order it on their website, so why are you saying no stock. They then kept dropping my online chat and phone call. They don't deny you can order on their site and don't seem to want to help me get my product. Very poor service to help a customer and now puts fear that ordering from this company online is a bad investment and big risk. They can just refuse to want to help you if it is going to cause them to make an effort. I guess I am in the percentage of " who cares about this customer".

Dear Zara-Team,

yesterday in the evening I bought a pair of jeans in one of your stores. After I removed the pricetags to wash the jeans, I saw that it had a hole (which I didn't see before in the store). When I went to the store today, right after my classes, the employee told me that it must have been me who ripped the pants (in a very unfriendly way). Now I payed 22.95 for ripped pants that I can't wear.

Good morning,

i wanted to complain about zara employee in Prague Czech Republic (Novy Smichov)
11 October 2021 around 19:35
I wanted to return a shoes that i bought (2299 czk), and the employee was rude impolite and racist.
He refused to change the shoes and he though the shoes at me.
I just wanted to change the shoes to another one, because i know that zara don't refund.

I ordered dresses on zarafashion.co there was a deal that the dresses was of $0.70. After that I gave my account number to pay and didn't receive any email or order number it happened on september 29 either i want a refund or the dresses at my address properly my contact number is [protected] if need to contact me. I need the answer ASAP!

IT'S BEEN MORE THAN 2 MONTHS BUT I HAVEN'T RECEIVED THE REFUND YET. Every time I contact them, they say my case is under escalation. It's a big brand but they use such silly tricks to loot people. I also have the case number([protected]) which they say they have raised(by a person called veerender) If it's so, why would anybody take 2 months to resolve a case? Is Zara service that worst?

When I arrived shop Zara Central world Thailand at 7.20 pm Saturday 26 Sep 2021, staff said "we're closed now".
I'm so confused, cause the other branch closed at 7.45 pm.

I have ordered several times from the Zara app and never had an issue. This time when I ordered, it was sent to the most random location with no reason. I assumed the correct address was stored on the site because previous orders were delivered without an issue. Where did Zara get this wrong address from that I never entered in the site? I'm not driving 2 hours to pick up the package. Send me it to the right place!