Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Fashion Tech Zara.com Refund earring
Zara.com

Zara.com review: Refund earring

J
Author of the review
5:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, Good morning, I have purchased a pair earrings and dresses at £66. I fine the earrings to be faulty I returned the earrings to the store in Bristol, the assistant was not sure if she refunded the item so she call the manager of the store, she said I haven't got my receipt she cannot fine the code for the item so I have to go online to get a refund back, I have got proof of purchase I had with me my bank statement at the time, I have worked in a number of store in this city if you returned a faulty item the store should make sure you have a refund are exchanged of an item to the value of what item is, all customers would like to be treated with respect and have a helpful staff, I fine the all the staff in the Zara branch in Bristol is not helpful, you have to train all staff that the customer is the important staff is not just there to take your money put the stock out and go home at the end of their shift it doesn't work like,

this is earring I purchased and the dresses , the earring is the faulty item can I please have my money back are exchanged of item,

thank you

Jean Haughton

blob:https://web.whatsapp.com/3908e021-0049-4e26-bc1f-c8903b2b9071

What is good customer service?

Customer service refers to the policies and actions that a company takes to ensure that its customers and clients are satisfied with the products or services they purchase. When done well, customer service is an ongoing process that ensures customer satisfaction at all phases of their interaction with the business, from first contact to final purchase and beyond. Customer service is vital for businesses as it enables them to retain customers. Companies can provide it by ensuring user-friendly engagement and interaction platforms and through employee training policies.

Good customer service means that customers are more likely to return to the business, rate it highly on review sites and refer it to their friends and family. It can also increase their chances of making more purchases, as a happy customer is often more willing to spend money

Desired outcome: A PAIR OF EARRING

More
Send message
Copy link
Report
0 comments
Add a comment

More Zara.com reviews & complaints

Zara.com - customer service 42
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zara.com - refunds/exchanges 10
Zara.com - defective zippers 7
Zara.com - online ordering 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zara.com - customer service and merchant violations 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zara.com - online orders
Zara.com - dress
Zara.com - I m complaining about a manager Zara
Zara.com - order not delivered 1
Zara.com - I am complaining about a return
View all Zara.com reviews and complaints

  1. Zara.com Contacts

  2. Zara.com phone numbers
    1800 800 080
    1800 800 080
    Click up if you have successfully reached Zara.com by calling 1800 800 080 phone number 1 1 users reported that they have successfully reached Zara.com by calling 1800 800 080 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 800 080 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling 1800 800 080 phone number
    50%
    Confidence score
    Ireland
    8800 333 6430
    8800 333 6430
    Click up if you have successfully reached Zara.com by calling 8800 333 6430 phone number 1 1 users reported that they have successfully reached Zara.com by calling 8800 333 6430 phone number Click down if you have unsuccessfully reached Zara.com by calling 8800 333 6430 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling 8800 333 6430 phone number
    100%
    Confidence score
    Russia
    800 050 1020
    800 050 1020
    Click up if you have successfully reached Zara.com by calling 800 050 1020 phone number 3 3 users reported that they have successfully reached Zara.com by calling 800 050 1020 phone number Click down if you have unsuccessfully reached Zara.com by calling 800 050 1020 phone number 5 5 users reported that they have UNsuccessfully reached Zara.com by calling 800 050 1020 phone number
    India
    1800 189 272
    1800 189 272
    Click up if you have successfully reached Zara.com by calling 1800 189 272 phone number 1 1 users reported that they have successfully reached Zara.com by calling 1800 189 272 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 189 272 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling 1800 189 272 phone number
    Malaysia
    1800 011 136
    1800 011 136
    Click up if you have successfully reached Zara.com by calling 1800 011 136 phone number 1 1 users reported that they have successfully reached Zara.com by calling 1800 011 136 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 011 136 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling 1800 011 136 phone number
    Thailand
    +1 (800) 853-4389
    +1 (800) 853-4389
    Click up if you have successfully reached Zara.com by calling +1 (800) 853-4389 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (800) 853-4389 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (800) 853-4389 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (800) 853-4389 phone number
    Mexico
    +34 900 814 900
    +34 900 814 900
    Click up if you have successfully reached Zara.com by calling +34 900 814 900 phone number 2 2 users reported that they have successfully reached Zara.com by calling +34 900 814 900 phone number Click down if you have unsuccessfully reached Zara.com by calling +34 900 814 900 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling +34 900 814 900 phone number
    Spain
    +1 (855) 635-9272
    +1 (855) 635-9272
    Click up if you have successfully reached Zara.com by calling +1 (855) 635-9272 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (855) 635-9272 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (855) 635-9272 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (855) 635-9272 phone number
    United States
    +1 (877) 550-1108
    +1 (877) 550-1108
    Click up if you have successfully reached Zara.com by calling +1 (877) 550-1108 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (877) 550-1108 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (877) 550-1108 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (877) 550-1108 phone number
    Canada
    +44 207 851 4300
    +44 207 851 4300
    Click up if you have successfully reached Zara.com by calling +44 207 851 4300 phone number 4 4 users reported that they have successfully reached Zara.com by calling +44 207 851 4300 phone number Click down if you have unsuccessfully reached Zara.com by calling +44 207 851 4300 phone number 3 3 users reported that they have UNsuccessfully reached Zara.com by calling +44 207 851 4300 phone number
    14%
    Confidence score
    United Kingdom
    +61 293 767 600
    +61 293 767 600
    Click up if you have successfully reached Zara.com by calling +61 293 767 600 phone number 2 2 users reported that they have successfully reached Zara.com by calling +61 293 767 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +61 293 767 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +61 293 767 600 phone number
    100%
    Confidence score
    Australia
    +43 800 216 277
    +43 800 216 277
    Click up if you have successfully reached Zara.com by calling +43 800 216 277 phone number 1 1 users reported that they have successfully reached Zara.com by calling +43 800 216 277 phone number Click down if you have unsuccessfully reached Zara.com by calling +43 800 216 277 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +43 800 216 277 phone number
    100%
    Confidence score
    Austria
    +32 80 081 148
    +32 80 081 148
    Click up if you have successfully reached Zara.com by calling +32 80 081 148 phone number 1 1 users reported that they have successfully reached Zara.com by calling +32 80 081 148 phone number Click down if you have unsuccessfully reached Zara.com by calling +32 80 081 148 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +32 80 081 148 phone number
    100%
    Confidence score
    Belgium
    +45 80 347 622
    +45 80 347 622
    Click up if you have successfully reached Zara.com by calling +45 80 347 622 phone number 3 3 users reported that they have successfully reached Zara.com by calling +45 80 347 622 phone number Click down if you have unsuccessfully reached Zara.com by calling +45 80 347 622 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +45 80 347 622 phone number
    50%
    Confidence score
    Denmark / Norway / Sweden
    +370 52 390 802
    +370 52 390 802
    Click up if you have successfully reached Zara.com by calling +370 52 390 802 phone number 1 1 users reported that they have successfully reached Zara.com by calling +370 52 390 802 phone number Click down if you have unsuccessfully reached Zara.com by calling +370 52 390 802 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +370 52 390 802 phone number
    Estonia / Latvia / Lithunania
    +49 800 589 1603
    +49 800 589 1603
    Click up if you have successfully reached Zara.com by calling +49 800 589 1603 phone number 1 1 users reported that they have successfully reached Zara.com by calling +49 800 589 1603 phone number Click down if you have unsuccessfully reached Zara.com by calling +49 800 589 1603 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +49 800 589 1603 phone number
    Germany
    +33 805 542 062
    +33 805 542 062
    Click up if you have successfully reached Zara.com by calling +33 805 542 062 phone number 1 1 users reported that they have successfully reached Zara.com by calling +33 805 542 062 phone number Click down if you have unsuccessfully reached Zara.com by calling +33 805 542 062 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +33 805 542 062 phone number
    100%
    Confidence score
    France & Monaco
    +39 800 924 600
    +39 800 924 600
    Click up if you have successfully reached Zara.com by calling +39 800 924 600 phone number 1 1 users reported that they have successfully reached Zara.com by calling +39 800 924 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +39 800 924 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +39 800 924 600 phone number
    100%
    Confidence score
    Italy
    +31 205 305 660
    +31 205 305 660
    Click up if you have successfully reached Zara.com by calling +31 205 305 660 phone number 1 1 users reported that they have successfully reached Zara.com by calling +31 205 305 660 phone number Click down if you have unsuccessfully reached Zara.com by calling +31 205 305 660 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +31 205 305 660 phone number
    100%
    Confidence score
    Netherlands
    +351 800 202 600
    +351 800 202 600
    Click up if you have successfully reached Zara.com by calling +351 800 202 600 phone number 1 1 users reported that they have successfully reached Zara.com by calling +351 800 202 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +351 800 202 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +351 800 202 600 phone number
    100%
    Confidence score
    Portugal
    +41 800 561 660
    +41 800 561 660
    Click up if you have successfully reached Zara.com by calling +41 800 561 660 phone number 1 1 users reported that they have successfully reached Zara.com by calling +41 800 561 660 phone number Click down if you have unsuccessfully reached Zara.com by calling +41 800 561 660 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +41 800 561 660 phone number
    100%
    Confidence score
    Switzerland
    +90 444 5952
    +90 444 5952
    Click up if you have successfully reached Zara.com by calling +90 444 5952 phone number 1 1 users reported that they have successfully reached Zara.com by calling +90 444 5952 phone number Click down if you have unsuccessfully reached Zara.com by calling +90 444 5952 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +90 444 5952 phone number
    100%
    Confidence score
    Turkey
    +86 400 821 6002
    +86 400 821 6002
    Click up if you have successfully reached Zara.com by calling +86 400 821 6002 phone number 2 2 users reported that they have successfully reached Zara.com by calling +86 400 821 6002 phone number Click down if you have unsuccessfully reached Zara.com by calling +86 400 821 6002 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +86 400 821 6002 phone number
    100%
    Confidence score
    China
    +852 30 188 400
    +852 30 188 400
    Click up if you have successfully reached Zara.com by calling +852 30 188 400 phone number 3 3 users reported that they have successfully reached Zara.com by calling +852 30 188 400 phone number Click down if you have unsuccessfully reached Zara.com by calling +852 30 188 400 phone number 2 2 users reported that they have UNsuccessfully reached Zara.com by calling +852 30 188 400 phone number
    20%
    Confidence score
    Hong Kong
    +81 120 713 777
    +81 120 713 777
    Click up if you have successfully reached Zara.com by calling +81 120 713 777 phone number 3 3 users reported that they have successfully reached Zara.com by calling +81 120 713 777 phone number Click down if you have unsuccessfully reached Zara.com by calling +81 120 713 777 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +81 120 713 777 phone number
    100%
    Confidence score
    Japan
    +63 28 908 035
    +63 28 908 035
    Click up if you have successfully reached Zara.com by calling +63 28 908 035 phone number 1 1 users reported that they have successfully reached Zara.com by calling +63 28 908 035 phone number Click down if you have unsuccessfully reached Zara.com by calling +63 28 908 035 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +63 28 908 035 phone number
    100%
    Confidence score
    Philippines
    +966 14 350 000
    +966 14 350 000
    Click up if you have successfully reached Zara.com by calling +966 14 350 000 phone number 3 3 users reported that they have successfully reached Zara.com by calling +966 14 350 000 phone number Click down if you have unsuccessfully reached Zara.com by calling +966 14 350 000 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +966 14 350 000 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 800 852 6134
    +65 800 852 6134
    Click up if you have successfully reached Zara.com by calling +65 800 852 6134 phone number 2 2 users reported that they have successfully reached Zara.com by calling +65 800 852 6134 phone number Click down if you have unsuccessfully reached Zara.com by calling +65 800 852 6134 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +65 800 852 6134 phone number
    100%
    Confidence score
    Singapore
    +27 113 021 500
    +27 113 021 500
    Click up if you have successfully reached Zara.com by calling +27 113 021 500 phone number 6 6 users reported that they have successfully reached Zara.com by calling +27 113 021 500 phone number Click down if you have unsuccessfully reached Zara.com by calling +27 113 021 500 phone number 15 15 users reported that they have UNsuccessfully reached Zara.com by calling +27 113 021 500 phone number
    South Africa
    +82 804 790 880
    +82 804 790 880
    Click up if you have successfully reached Zara.com by calling +82 804 790 880 phone number 1 1 users reported that they have successfully reached Zara.com by calling +82 804 790 880 phone number Click down if you have unsuccessfully reached Zara.com by calling +82 804 790 880 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +82 804 790 880 phone number
    100%
    Confidence score
    South Korea
    +971 43 011 000
    +971 43 011 000
    Click up if you have successfully reached Zara.com by calling +971 43 011 000 phone number 2 2 users reported that they have successfully reached Zara.com by calling +971 43 011 000 phone number Click down if you have unsuccessfully reached Zara.com by calling +971 43 011 000 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling +971 43 011 000 phone number
    United Arab Emirates
    +54 232 055 5100
    +54 232 055 5100
    Click up if you have successfully reached Zara.com by calling +54 232 055 5100 phone number 1 1 users reported that they have successfully reached Zara.com by calling +54 232 055 5100 phone number Click down if you have unsuccessfully reached Zara.com by calling +54 232 055 5100 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +54 232 055 5100 phone number
    Argentina
    +55 112 101 1900
    +55 112 101 1900
    Click up if you have successfully reached Zara.com by calling +55 112 101 1900 phone number 1 1 users reported that they have successfully reached Zara.com by calling +55 112 101 1900 phone number Click down if you have unsuccessfully reached Zara.com by calling +55 112 101 1900 phone number 2 2 users reported that they have UNsuccessfully reached Zara.com by calling +55 112 101 1900 phone number
    Brazil
    More phone numbers
  3. Zara.com emails
  4. Zara.com address
    Avenida de la Diputación s/n, Arteixo, 15142, Spain
  5. Zara.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Zara.com Category
Zara.com is ranked 1 among 30 companies in the Fashion Tech category
#01 Zara.com Zara.com #02 Urban Outfitters Urban Outfitters #03 Coach Outlet Coach Outlet #04 Flight Club Flight Club #05 Camper Camper

Most discussed complaints

Customer service
2
(opinions to this review)
 customer service
2
(opinions to this review)
 Request for compensation due to severe color fading of purchased pants
1
(opinions to this review)
 Refund is 1 month late, 450€, awful customer service
1
(opinions to this review)
 Package not received/delivered
1
(opinions to this review)
Zara.com Alternatives
Truworths 661 reviews Foschini 140 reviews YourDesignerWear.com / Peripleko Retail 14 reviews Sorel 22 reviews Mr Price Group / MRP 741 reviews